Windows OS

Network Authority

Microsoft Office

Cisco Switches

 

Cisco Routers

DHCP

NAT

IP Subnetting

 

Remedy

Wireshark

TCP/IP

VPN

 

EDUCATION

Computer Learning Center, Alexandria, VA                                        March 1998-August 1999

Associates Degree Information Technology and Network Support              GPA 4.0

Suma Cum Laude

 

University of Santo Thomas, Manila, Philippines                            June 1996-October 1997

Medical Technology (2^nd Year)                                                                                    GPA 3.0

·         Studied basic laboratory procedures and techniques

·         Dealt with general medical subjects

 

EXPERIENCE

   AT&T Government Solutions                                                       May 2009-Present

   Senior Specialist – Network Support

·         Currently working to support ADS-B (Automatic Dependent Surveillance Broadcast) technology

·         Work on ground base radio transmitters in conjunction with ADS-B

·         Configure, diagnose, repair and test 1090 and UAT transmitters and receivers.

·         Responsible for the requirements, testing, planning and implementation of new software, hardware and applications relative to new product delivery, systems architecture, process enhancements, infrastructure and security.

·         Assist in coordination, evaluation and partnership with tech vendors, outside consultants and internal resources.

·         Provide technical troubleshooting and leadership required to recover from the most complex network problems.

·         Identify root cause, resolution, work around, testing and implementation of vendor or design changes.

·         Provide training/guidance to others in work area breaking down information in a systematic/logical manner.

·         Perform failure analysis to isolate failure down to the lower replaceable unit

·         Initiate and monitor corrective maintenance activities

·         Manage and maintain the AT&T provided MPLS network that serves to connect all facilities

·         Assist and work with Engineering group to configure routers to bring the site from implementation to production network

·         Troubleshoot and resolve issues concerning IS-IS, BGP and OSPF

·         Perform site acceptance testing by configuring Cisco routers to baseline network configuration.

·         Troubleshoot and perform testing to resolve T1 and T3 circuit troubles.

 

 

Verizon (NNMC FIOS)                                                                                    September 2008-May 2009

   FIOS Specialist-Network Operations

·         Evaluate FTTP network performance data

·         Participate in staffing 24-hour FTTP Network Management Center to ensure Verizon’s customer satisfaction and network quality are met

·         Resolve network problems and take action to improve network performance

·         Assist in emergency restorations in the event of network impairment

·         Escalate repair of service affecting impairments and outages

·         Manage and provide outage notification

·         Direct Central Office repair activity

·         Work on Tellabs, Motorola and Alcatel-Lucent equipment for FTTP solution

·         Work with Central Office technicians to take light readings on fiber jumper cables

·         Perform network surveillance and open tickets for any possible network outages

·         Troubleshoot T1, T3 and OC3 circuit outages

 

Verizon Enchanced Communities                                                        February 2004-September 2008

Network Operations Analyst

·         Provided assistance to Internet Support of any issues pertaining to customer trouble calls

·         Assisted Field Technicians with troubleshooting any equipment problems (eg. Cisco Routers, Cisco Switches, Paradyne DSLAM and CopperMountain DSLAM)

·         Assisted Field Technicians with turning up new properties that entails configuring Cisco routers, Cisco switches, Ericsson DSLAM and Paradyne DSLAM.

·         Configured and upgraded Cisco equipments with the standard IOS image that is applicable to the network standards.

·         Performed test and acceptance for any new equipment added to the network that includes Cisco routers, Cisco 2900 and 3500 series switches, HP 2524 and 4000 switches.

·         Configured VLANs on Cisco routers and switches

·         Performed test and acceptance for DS1 and DS3 circuits

·         Troubleshoot any DS1 and DS3 outages and open tickets with the proper CLEC

·         Actively monitored the network for any outages through Netcool and SolarWinds

·         Isolated any false alarms through Netcool and Solarwinds

·         Followed up on any open and existing tickets to ensure timely resolution

·         Assisted Field Technicians with installing and troubleshooting Alvarion Backhaul units, Access units and Subscriber units for wireless technology.

·         Configured and troubleshoot wireless Proxim Access Points and Cisco Access Points

·         Assigned and configured public IP addresses to MDU properties for DHCP solution

·         Troubleshoot BGP issues with the backbone provider

·         Performed T1 and DS3 hot cuts with the proper CLEC

·         Configured and modified Access List on Cisco routers

·         Actively trained new hires on proper troubleshooting on any network issues

·         Created step by step procedures on installing new equipments to the network

·         Performed IP address clean up to ensure that all IP subnets are being utilized properly

·         Performed Bandwidth analysis for any MDU that may need extra T1

·         Troubleshoot any DHCP problems through the SUN servers.

·         Assisted UNIX Administrators from isolating any DHCP problems

·         Created monthly report for all trouble tickets that was opened and resolved for the month using HP Openview

·         Opened tickets through HP Openview and assigned the tickets to the appropriate group

 

Verizon Avenue                                                                                    October 2001-February 2004

Tier 2 Internet Specialists

·         Troubleshoot Winpoet and Macpoet adapter issues for Windows and Macintosh operating system

·         Troubleshoot ADSL modem problems and isolate issues that require escalation or dispatch

·         Assisted customers in checking their TCP/IP settings for Windows and Macintosh operating system

·         Helped customer in installing Verizon software for their operating system

·         Troubleshoot outgoing SMTP and incoming POP3 server

·         Assisted Tier 1 technicians in troubleshooting ADSL problems

·         Assisted customers in checking the USB port and Ethernet card

·         Provided high quality and efficient Internet Customer support

·         Responsible for responding to customer requests, inquiries and complaints in a friendly, courteous and professional manner

·         Worked closely with the NOC on unresolved tickets through to closure

·         Assisted Inbound/Outside Sales with technical questions

 

Ardent Communications                                                                      November 1999-October-2001

Senior DSL Technical Support/Tier 2 Escalations

·         Troubleshoot outgoing SMTP and incoming POP3 server

·         Guided customers in setting up their email programs like MS Outlook, Outlook Express, Netscape Messenger and Eudora Pro.

·         Troubleshoot problems regarding Dial-up Networking connectivity

·         Assisted customers in configuring their TCP/IP settings for Windows and Macintosh operating systems

·         Actively helped and trained technicians in answering and troubleshooting customer problems with their DSL.

·         Helped customers in setting their DSL (Digital Subscriber Line) to be able to connect to the Internet

·         Assisted customers in troubleshooting satellite connections and satellite equipment

·         Configured routers for Network Address Translation (NAT), DHCP and IP Filtering.

·         Troubleshoot DNS problems like zone files, Mail Exchange record and WWW records

·         Efficiently troubleshoot web hosting related problems like FTP

·         Worked with corporate and residential clients on solutions to integrate DSL with their existing Local Area Network

·         Checked and tested IP addresses in our core Cisco routers and verified that they are routed correctly

·         Actively dealt with affiliate Internet Service Providers and CLEC (Competitive Local Exchange Carriers) partners to troubleshoot and isolate problems requiring escalations

·         Configured VPN between two remote sites

·         Configure BGP, IS-IS, VRF, MPLS and Access List in a lab environment.

 

Georgetown University/Dahlgren Medical Library                                August 1998-October 1999

Library Staff

·         Troubleshoot in any software, hardware and network problems.

·         Database Management Systems

·         Actively helped patrons in using computer and in of using online databases.

·         Provided patrons on step-by-step process in using MS Offices 97 application.

·         Excellent customer service and office duties

·         Provided services to patrons in person and by telephone

·         Responsible for library operation during evening and weekend.

·         Efficiently trained and supervised work-study students.