SUMMARY

Experienced Administrative professional with executive-level office management skills, as well as strength in planning and problem-solving. Readily adapts to change and exceeds expectations in quality. Highly focused and results-oriented  individual that successfully supports complex, deadline-driven operations. Customer-oriented and computer-savvy. Strengths in computer systems and data migration. Excellent troubleshooting/proofing capabilities from documents to technical. Strengths in Office Management, Human Resources, Payroll, Budgeting, Accounts Payable/Accounts Receivables, Purchase Orders, Internal Sales Team, Retail Sales, Outside Sales, Call Center Trained.

SKILL SET

SAP, ARIBA, Internal Payroll Application Software , AS400, Salesforce, Verizon Applications including Switch interfacing with MARK, SAM, Siemens, Vidar, TAS, AWAS, AAIS I&II.  Trained & worked in live switches including DCO,GTD-5,DMS-100,DMS-10,5ESS, R1 & B1 lines including centranet, current  installation methods and coding for Verizon including HUB detail, VATS, Greenfields, MDU’S, POTS, FTTP, SFU’S, AERIAL CABLE, UNDERGROUND CABLE, BURIED CABLE, FOOTAGES , Purchase Orders in RAMS  Billing System. Microsoft Professional Office Suite,  SalesMax by Zilliant, Android  Tablet & Phone, join.me,  FPOnline,  FleetCross by MOTOR Information Systems, CRM, video conferencing , heavy excel reporting, MSQuery, plus 100 Line Switchboard, document writer/proofer, trainer.

BUSINESS EXPERIENCE

Sales Operations Specialist

08/2013-04/2014

Fleetpride, Las Colinas, Texas

Worked with VP Sales Ops to set program objectives. Provides support to sales team about program goals and measurements. Ensures that tools, training, product information and collateral are appropriate to support all sales programs. Ensures that Sales teams can leverage product, customer & market information and tools to optimize sales program results. Works with IT and other internal partners to ensure data is accurate and up-to-date. Surveys end users to understand the effectiveness, acceptance and adoption of programs. Ensures all programs are aligned to support the overall sales strategy. Develops new programs as needed, revises and enhances existing programs as needed, and ends programs that are no longer effective. Account Administration: works with sales leadership to design and implement policies and processes to appropriately manage customer segments and the handling of how customers are moved and tracked between segments, territories, etc. SalesMax Administration: works with sales leadership, internal stake holders and third party providers to ensure the program runs successfully.  Sales Incentives Administration: works with sales leadership, FPNA, sales analyst and human resources to support the administration of sales compensation and contests.

eCommerce Product Solutions Trainer

11/2012-08/2013

Fleetpride, Grapevine, Texas

Currently support and train over 360 outside sales force and their management teams with the following programs: FPOnline including customer and employee training, tracking monthly sales and number of signups, tracking enhancement list for website and setting up all ARIBA users for EDI accounts. Create monthly tips for the Source Publication. Train employees how to use FleetCross and track leads and fpos users and usage. Generated leads for FleetCross.  Train employees and help navigate through   current CRM. Tablet training. Receive all SalesMax emails and respond/solutions. Tracking iSeries SalesMax related issues. Direct liason with Zilliant and McKinsey for SalesMax. Update Owner file for SalesMax and submit for Data Transfer every Thursday.  Creating a living FAQ for SalesMax. Creating SOP documents for FPOnline and other job functions. Training of join.me and tracking users. Built rapport with Outside Sales Teams and continue to provide positive support and solutions.

Customer Service Specialist

7/2011-3/2012

Wyndham Jade, Plano, Texas

Maintain contact center services for corporate and convention clients.  Provide trade show attendees and exhibitors with hotel accommodations and registrations.  Maintain trade show statistics according to specific implementation of program.

Office Administrator & Driver

1/2008-10/2008

Global Logistics, Dallas, Texas

Administrative duties included daily reports, payroll, meetings, answering phones, general office duties.  Completed federal and state background checks and drug testing; coordinated daily shuttle Texas Instruments on a daily route their employees around the campuses. Also transported buses to and from mechanic shop. 

Project Coordinator

12/2006-10/2007

AM Broadband-Nexlink, Farmers Branch, Texas

Worked with Executive staff as well as Design Engineering Project Managers, Supervisors and the Area Construction Manager to ensure all projects were operating and being billed and budgeted on schedule.  Purchase Order billing directly into Verizon Supplier Interface called RAMS. In charge of payroll for 20 employees, human resource management; including benefits, w2’s, 1099’s and personnel files. First point of contact for Dallas office, filing, heavy data entry, work with employees based all over USA, heavy Outlook 2003, reconciling reports, reported directly to  regional director, heavy accounts payables and receivables, posting payments. Tracking budgets, expenses and served as a point of contact for corporate office and Controller. Had to know current  installation methods and coding for Verizon including HUB detail, VATS, Greenfields, MDU’S, POTS, FTTP, SFU’S, AERIAL CABLE, UNDERGROUND CABLE, BURIED CABLE, FOOTAGES.

Office Administrator

8/2006 - 12/2006

Quorum Business Solutions, Dallas, Texas

     Managed executive suite with 80 employees and 4 executives and 19 managers. Direct contact with vendors and all visitors. Managed vendor negotiation for all in-house supplies. Audited budgets and expense reports for over 250 employees.  Responsible for calendar management and special event planning for senior management. 

Customer Service Specialist

12/2005 - 8/2006

North Texas Toll way Authority, Plano, Texas

     Customer Service handling customer issues and resolving. Handle cash drawer, computer input, continuously multi-tasking, handle toll tag accounts, violations, payments, imaging, faxing, mail, answer calls, general office duties, opening and closing procedures.