Janette Johnson, cont.

Janette M. Johnson

 

Home (805-527-6360/cell 805-208-2822), e-mail (jasminesite@yahoo.com)

3876 Lucas Court, Simi Valley, CA 93063 

 

Professional                             1981 – 2013              Verizon California Inc.                            Thousand Oaks, CA

Experience

Network Engineering & Planning Coordinator – Contractor  (2011 – 2013)

·      Conducted Construction Review conference calls weekly to track MDU, MTU and ODN build progress for Southern California FIOS upgrade properties

·      Compiled various excel, and power point files for NE&P Manager calls regarding MDU build requests and conference calls

·      Reviewed VZ Premise Access License language change requests with VZ Legal, Network Eng Consultants and Local area teams for final consensus for property owner signature requirements

 

Verizon Enhanced Communities Coordinator – Contractor  (2010 – 2011)

·         Tracked and validated in VZ Sales database Premise Access License Agreements for three Business Development Managers  (BDM) which encompassed  Verizon’s FIOS Multi-Dwelling Unit build properties throughout Southern California

·      Coordinated Marketing Events in Southern California for Verizon BDM’s

·      Compiled and audited MDU  reconciliation reports for three BDM’s for compensation requirements

 

Specialist – FIOS Region Wire Services - Contractor  (2008 – 2009)

·         Compile, create and disburse to OSPC-FIOS RWS Director, RWS Managers, and LCOMS required productivity, scorecards, operational line management and cost control reports daily, weekly and monthly.

·      Provide assistance, interpretation, and consultation to line management on FIOS policies, programs and practices.

·      Webmaster for FIOS Region Wire Services website.

 

Project Mgt / Quality Trainer – FIOS National Wire Services (2005 – 2007)

·         Responsible for planning, developing, and conducting training programs covering new employee orientation, on-the-job training, and quality compliance.

·      Provide assistance, interpretation, and consultation to line management on FIOS policies, programs and practices.

·      Project manage medium to large departmental expansions as FIOS National Wire Services took on additional responsibilities by geographic area.

                           

                                          Specialist - Remote Operations Support  (1999 – 2005)                                         

§   Implemented Service Order Delivery System enhancement for Digital Svc (0-3), Sonet, Frame Relay, DID/DOD, ISDN, Centranet without impacting Wholesale Market Indices for Verizon California Company.

§   Provide product and process flow training, system support for Network Operations, National Operations and Infrastructure Provisioning personnel as needed.

§   Compile and analyze Performance Monitoring Reports for National Operations

§   Project Management Team Member for FTTP, 4 Walls Transition, and LA NOOF.

 

 

Sr. Administrator – (ANPSG – Adv Network Prod & Svc Grp) (1998 – 1999)

§   Project Leader for California Region in implementing new Advanced Intelligent Network Products which produced $15M in revenues annually.

§   Implemented 4 new products within 11 months which included Enhanced Call Forwarding, Multi Location Centranet, Customer Routing Service and the ON-Star/General Motors assistance module.

§   Planned and coordinated Advanced Intelligent Network Symposium for the Norwalk, Ontario and Thousand Oaks Branch & Business Sales Centers in California.

 

Administrator, Wireless Service Center (WSC) (1995 – 1998)

§   Project Leader to Standardize and Consolidate Offline processes for three WSC’s (California, Hawaii and Florida), creating $300K savings annually.

§   Created Policies and Procedures for Online/Offline service representatives to ensure effective handling of call volumes (4K monthly) and billing/collection of Revenues ($25M).

§   Managed ongoing installation of Telecommunication service including PC’s, Meridian PBX, MS software, and Inter/Intranet requirements.

 

Sr.  Administrator – Financial Analysis (1989 – 1995)

§   Prepared and presented operating budgets ($40-162M) to senior management.

§   Monitored and reported operating results.

§   Interfaced with Regional and Corporate Headquarters' Staff.

 

Regulatory Analyst  (1987 – 1989)

§   Developed contractual agreements and separation procedures with other Telecommunication Companies.

§   Analyzed estimated and actual division of revenues, monthly settlement and billing statements for intercompany cash flow.

 

Human Resources Assistant (1984 – 1987)

§   Processed Management and Hourly job requisitions.

§   Compiled Management staffing information for organizational change evaluation.

§   Vacation Relief for Hourly Staffing Manager.

 

Network Services Assistant (1981 – 1984)

§   Liaison between GTE, Pacific Bell, and AT&T in processing Carrier Equipment Work Order Upgrades.

 

Other Work

Experience                            1979 – 1981    Sambo’s Restaurant Incorporated

                                          1978 – 1979    Sterling Escrow Incorporated

                                          1975 – 1979    Safeway Stores Incorporated

                                          1973 – 1975    Santa Barbara Recreation Department

 

 

Education                            1985                            University of Redlands                            Thousand Oaks, CA

                                                     Bachelor of Arts, Business Management

 

                                          1986-1987              University Cal Lutheran                             Thousand Oaks, CA

                                                     Coursework towards MBA

             

 

 

Civic Activities/

Awards                                         

§         Toastmaster – CTM

§         Youth Education Motivation Program Coordinator – Conejo Valley

§         Chamber of Commerce Education Committee Chairperson

§         Thousand Oaks Industry Education Counsel Member

§         Investment in Excellence Facilitator – Verizon California Inc.

§         President’s Leadership Award Nomination – Team Leadership

§         Finance Business Certification Program – Verizon California

§         HSO Member – Verizon California

 

Technical Skills                            All Microsoft Office applications, Internet Explorer and Netscape Navigator, Vista

Power Point, Verizon Eweb applications, Quicken,MS Ofc – email

 

Experience in Verizon Systems – AWAS, OPMS, Integris, CMPS, IVAPP, SABIT, Peoplesoft – Expense Reports, Safety Reports, BDMS, VSS, Grip