425-330-7395 Cell

Lake Stevens, WA 98258

Objectives

To bring my skills and expertise as the branch manager to a new level.  To manage the best company possible. Building trust with others and providing continuous improvements that beat customer expectations through proper decisions driving for best business practices. To work with the team to help them become better in all aspects of the business and personal growth.

Professional Summary

A motivated, team oriented, self-starter with over ten year’s experience as a successful manager.  Ability to manage departments with passion and keeping all aspects of success in mind from encouraging the employee to the bottom line. Action oriented, possesses excellent communication and negotiation skills with a background in Telephony Engineering, COE-Construction, Customer Operations, Operations Center, Contract Administration and Results driven.

Education

             University of Washington - June 1995                             Data Communication

            Everett Community College – June 1993                      Business Administration

            General Telephone GTE - January 1987                        Technical Electronics

              Graduate – 2009 Verizon Rotational Development Program at world headquarters     

Experience

Frontier Communications

Manager Network Engineering – Operations      July, 2010 – present]

·         Engineering Spec review and routing to COE construction, Equipment; FTTC, FTTP, CO Switch, IOF, BBE, BBC, Actelis-bonded pairs, Radio, wireless / WIFI.

·         Engineering equipment ordering procurement and expediting material.

·         Track buyer’s progress insuring Reqs are turned into PO’s. Calling vendors for material status and ship dates.

·         Manage logistics operations regarding Shipment of electronic equipment to site and inventory recommendations and stocking levels.

·         Manage COE installers work load, OOBF, Inventory and field discrepancies, track and post milestones in Infinfium, Work with Project Management tracking project work schedules. Manage construction milestone hand offs between departments.

·         Mange all project customer escalations and report progress to the customer and department. 

·         Monitor budgets and close all COE projects Financially within budget tolerance. Work with asset accounting, accounts payable and construction accounting issues. Pay all contractor invoices and vendor bids. Close all projects financially.

·         Send out RFQs and work with the Legal team writing contracts to allow vendors to bid and perform SOWs.

·         I continuously work with other department managers reviewing resources and load leveling the work force to insuring that material is ordered correctly eliminating the potential for excess waist and inefficiencies during construction and holding down expensies. We review projects for cost savings. We had many projects with excess iron work that was ordered and we eliminated the overage by sending field engineers to pre-field the site before ordering the product on large projects.

 

Verizon Communications - CA

Section Manager – Contract Administration     July 2008 – June, 2010

·         Responsible for the Copper and MDU/MTU-FTTP, contract administration for the West Coast Region WA, OR, ID, CA, NV, AZ.

·         Administer contracts with vendors to perform work for Verizon COE and OSP construction, Network design and OSP Engineering, Project Management, and Office Staff.

·         Build and prepare RFQs for competitive bid and award contracts.

·         Procure outside resources upon request from other internal departments.

·         Award Letters of Authorization, manage the budget, approve invoices and insure other departments are approving invoices in a timely matter.

·         Responsible for managing and paying vendor invoicing for an annual budget of $500,000,000.

 

Verizon Communications - NW

Local Manager – Customer Operations     April 2007 – June, 2008

·         Supervised 19 Customer Zone Technicians performing business and residential installs (Phone, DSL, FIOS, Cable Maintenance, Splicing and Plant damage restoration/repair/outage recovery. Situation was productivity needed increasing so I started the ‘stay a live with 5’ orders a day’ it caught on and we increased our productivity and quality results were much better.

·         Objectives included: CCI results, 4-touch JPD, MTTR, Rework, Safety, and meeting customer expectations.

·         AWAS, CMPS, SABITT, V-mobile and Field View, consistently achieved outstanding performance resulting

 

Section Manager Network Engineering              [March 2000 – April, 2007

·         Initiated and led the merger of COE functions of the NW and CA companies into one company West Coast Market Area. Transitioned Logistics, Engineering, COEI, and Operations Center for the best practices to gain maximum efficiency and productivity. There was a need to have all areas from WA to CA functioning as cross functional teams. I created the 100 Day Plan and gained buy in from other managers that we need to function as together so we could gain efficiencies and stream line work flow for faster delivery of service to our customers. It was very successful.

·         Managed the COE Operations Center for WA, ID, OR, CA, AZ, NV and was responsible for both, Copper – Core (WCMA-NW) and FTTP (NW).

·         Scheduled work plans for COE construction, acquired materials from logistics and insured that Engineering produced a quality SPEC for the field.

·         Managed all milestones, resources, material, budgets and coordination amongst all departments (Engineering, Logistics, Project Management, Construction, contract Administration) to reach common goals.

 

Network Engineer              July 2003 – January 2004

·         Engineered and designed transport networks, IOF, ESA, DSL,

·         Lead Project Engineer - AI-110/296 – X25 conversion, Battery replacements and equipment removal/re-use.

·         Tracked and stayed within budget for all projects and met targeted in-service dates.

 

General Telephone and Electronics

COE Construction Supervisor              May 1998 – March 2000

·         Managed/coached 15 unionized employees and 8 additional contractors.

·         Responsible for on time installation of Central Office Equipment for GTE, Microsoft, Safeco, Eddie Bauer, AT&T Wireless, and the University of Washington.

·         Scheduled work/cuts with other departments meet in-service dates; continuously met budget objectives.

·         Resolved material issues with supply.

Skills

·         Negotiator

·         Team builder

·         Diplomatic

·         Advocator

·         Communicator / Connector

·         Organizer

·         Executor

·         Leader

·         Outgoing

·         Decisive

·         Influential

·         Takes charge

·         Motivates and drives results.

·         Trustworthy

·         Persuader

Innovative

Community Activities

·         Currently Vice President Operations – BSA: Mount Baker Council; coached football - 4 years; VP of the LSJAA Football League– 2 years, (national championship twice), BSA: Scout Master 8 years, Camp Director – 3 years, District Chairman - 6 years;  President - University of Scouting.

·         Received the Leadership Chairman’s Award for the 100 day merger plan.

·         Political candidate in 2011 – Assessor’s office