A. Johnson

 

Adrian D. Johnson

13815 Water Fowl Way

Upper Marlboro, Maryland  20774

(301) 249-8649 Home

(301) 928-2968 Mobile

select7@att.net

Objective and Qualifications:

I am seeking the position as an Information Technology or Telecommunications Professional.  I am a Service Disabled Veteran and I possess expertise in the installation and maintenance of multiple aspects of Telecommunications, proven track record of removing obstacles by conducting pre-installation job inspections for jobs of all sizes, and locations including Multi-tenant/Multi-Dwelling (MTU/MDU) buildings.  Demonstrated success reducing expenses, missed appointment time, resources and down time.

Professional Experience:

·         Extensive knowledge of Windows Home and Enterprise and Server Operating Systems:  Windows 98, Windows 2000, Windows XP, Windows Vista, Windows 7

·         Experienced Network Engineer - Network and Software set up and configuration

·         Expert knowledge of peripheral device setup configuration and troubleshooting (Printers, Scanners, IP Copiers, IP Security Camera Systems, Smart Phones, Tablets)

·         Expert in circuit switched voice, data, and video service, order creation, management, implementation, and installation, computer hardware and software installation and repair, IVP4/IVP6 LAN/WLAN configuration and repair, Fiber optic, DS-3, T-1, ATM, ISDN, DSL, Frame Relay, MPLS, SIP, VOIP and analog installation and repair, category 5, 6 and 6e installation and repair.

·         Expert in video transmission protocols to include ISDN, and Broadband video teleconferencing protocols.

·         Expert knowledge in trending Professional Technological Studies enabling significant change in current communication policies, thus enhancing delivery of services provided while reducing cost.

·         Expert in using project management skills to control constant change related to daily operations, inventory management, service order tracking, personnel management, and interdepartmental coordination.

·         Extensive knowledge of the PSTN (Public Switched Telephone Network) system design and architecture, routing protocols, network security and operations procedures from a national prospective, allowing coordination of services throughout the former Bell System footprint. 

·         Hold current certification in American Heart Association Basic Life Support (BLS) for health care providers; American Heart Association health care provider Course; American Red Cross CPR (Cardio Pulmonary Resuscitation) for the Professional Rescuer.

 

 

Affordable Office Solutions                                                                                         February 2008 – Present

Support for the City of Forest Heights

·         Set up computers in a learning lab – Configured the systems in a peer-to-peer network configuration.  Installed application, security, and other software to the systems.  Provided support in the form of repairs, upgrades, data backup and recovery for the learning lab for nearly 6 years.

·         Setup and configured and networked computers for the police department of the city of Forest Heights Windows Server 2008.  Installed application, security, and other software to the systems.  Provided support in the form of repairs, upgrades, data backup and recovery for the learning lab for nearly 4 years.  Setup and configured and IP Security Camera System in the police department that can be monitored remotely via the internet.

·         Setup, configured and provided support for computers in the city’s the administrative offices for nearly 6 years.

·         Setup and configured wireless networks in the city’s meeting rooms and banquet hall

 

Support for Caring for Kids Pediatric Nursing (Upper Marlboro, MD

·         Built, installed and maintained computers, printers and fax machines for the company for nearly 4 years.

·         Setup and configured independent network for the business using Windows Server 2008 and a redundant backup system.

 

Support for the General Public

·         Provided technical support to the general public, churches and other small organizations and business, on an as needed basis.  This includes but is not limited to: Virus Removal, System Backups and Restores, System Cleanup and Rebuilds, Upgrades, Data Recovery, etc.

Verizon Communications                                                                                               April1997-Present

Business Pre-Survey Technician Upper Marlboro, MD                                              Dec 09-Present             

·         Extensive business experience in telecommunications services

·         Exceptional knowledge of telecommunications and computer systems

·         Strong written and verbal communications skills

·         Excellent reasoning, decision-making and critical thinking skills

·         Ability to provide high level of customer reliability

·         Ability to actively seek educational opportunities to improve job proficiency

·         Ability to maintain quality-working relationship with peers and customers

·         Expertise in coordinating follow-up planning with other departments; strong on documentation and follow-through.

·         Outstanding interpersonal and communication skills.

·         Proven written and teaching/demonstration skills for extensive education regarding emerging technologies.

·         Co-produced educational videos for new staff with specialized information

·         Serviced thousands of customers region wide

·         Extremely low repeat report rate

·         Communications Frequency Management Course

 

Services Technician

Washington Baltimore Metropolis

 

 

Fios Installation and Maintenance                                                             Aug07-Dec09

Res/Biz Installation and Maintenance                                                                          Apr 97-Dec00

·         Windows 7 installation Maintenance

·         Fiber optic voice, data, and video installation using Media Over Coax

Alliance

·         Ethernet LAN/WLAN installation configuration

·         Established switchboard, cell-site, multi-line communications systems

·         Line of Sight and Land Mobile Radio configuration

·         Computer Construction ,Configuration, Installation and Repair

 

 

Responsible for the overall installation and maintenance of FIOS (Fiber optic service) on FTTP (Fiber To the Premise) which includes the observation and oversight of the implementation of bundled communications which includes telephone, Providing analyses and suggestions over the installation of home media, theater systems, and secure home web based businesses. Responsible for configuring communications wires at underground terminal, telephone poles and building terminals. 

 

Systems Technician                                                                        Dec 00-Feb05

 

Responsible for the installation, maintenance, rearranging, and testing of telecommunications systems such as data, multi-line telephone systems to include switching equipment and related common equipment, such as switchboards, power cabinets and personal computers. 

 

 

Education:  B.S. Professional Technology Studies         Pace University                      2013

                     A.A Liberal Arts                                                      Central Texas College           1997

                       CompTIA A+                                                                    Atius Technology Institute    2012

                     CompTIA Network+                                                      Atius Technology Institute    2013