Gordon R. Gow

2025 Greenbrier Rd. 

Long Beach, Ca. 90815

(562) 498-6330

Gdgow@msn.com

 

 

 

EMPLOYMENT HISTORY

 

VERIZON TELECOM (June 2008 – Present)

 

Project Manager

 

-                      Responsible for preliminary site surveys of multi-tenant properties to design layout of fiber installation and project coordination timeframes.

 

-                      Responsible for vendor coordination for retrofit, placement, splicing and substructure installation to ensure material, manpower, as builds, and orders are accurately in place for project completion.

 

-                      Responsible for Customer Satisfaction and resolution of items identified and escalated to project office.

 

-                      Responsible for quality control visits during and after implementation. This includes identifying resources to correct issues, escalating repeated problems and verifying accuracy of completed as builds.

 

-                      Responsible for locale city permitting, GO95, GO128 inspections, and quality review of aerial and substructure aspects of construction.

 

JWE CORPORATION (January 2003- January 2008)

 

Operations Manager

 

-                      Responsible for all facets of installation crews performing prewire work in the areas of structured cabling for voice and data, security systems, audio and video distribution, and central vacuum for new residential construction throughout the state of California.

 

-                      Responsible for all facets of installation crews performing trim work in the areas of structured cabling, security, video and audio, and central vacuum, specifically at the component level.

 

-                      Responsible for development and implementation of warehousing and material ordering and transaction scheme to provide just in time delivery, while providing outlet for exception delivery.

 

-                      Responsible for vendor interaction for the provision of material to support installation crews, while also bench testing new products for evaluation of profitability, and compatibility to existing practices and offerings.

 

-                      Responsible for evaluation and implementation of software management system to deliver an accurate estimating, accounting, installation, service, and material transaction tool to increase profitability through comprehensive proposals, and detailed job costing.

 

 

 

 

SIEMENS

 

Client Services Manager- Corporate

 

-                      Develop, project manage and implement Service infrastructure to service and maintain $100M sales quota of Layer 3 protocol networking equipment solutions using primarily Cisco, 3COM, and Newbridge partnerships.

 

-                      Develop, project manage and implement $1M Technical Support Lab to provide highly technical Level 2 solutions for field engineers, as well as customer engineering scenarios for pre-sale transactions.

 

-                      Initiate and implement certification programs for Level 1 and 2 engineers for CCIE, 3COM Masters Credentials to establish and maintain SLA agreements with vendors.

 

-                      Develop and implement Technical Support “follow the sun” strategy to work in conjunction with internationally located Technical Support Centers to establish 7x24 Technical Support on a Global basis.

 

-                      Develop, project manage and distribute new 2way wireless RF device platform for current service infrastructure to handle service dispatching and reporting, while including peer-to-peer messaging and e-mail transactions.

 

-                      Develop, project manage and implement Advanced Hardware Replacement strategy to work in conjunction with E-Business development to assist customer engagement process for service deliverables.

 

 

Customer Service Manager – Santa Clara Regional Office 

 

-                      Responsible for execution and delivery of $45M combined Sales and Service quota while maintaining a 35% GP through critical cost analysis and intervention for a large geographical territory.

-                      Responsible for maintaining multiple levels of SLA spread out of large customer base while achieving high customer satisfaction ratings.

-                      Responsible for implementing and maintaining $1M service contract at Siemens Corporate headquarters, while also providing full moves and changes support and installation activities.

-                      Responsible for development and implementation of new revenue streams to engineer growth in service business.

 

 

 

 

 

 

 

 

 

 

 

 

 

EDUCATION

Associate in Arts Degree from Long Beach City College

Dale Carnegie Graduate

Dale Carnegie Leadership Training

Introduction to Data Communications- (Siemens)

LAN-Wan Internetworking- (Siemens)

Microsoft Office (Word, Excel, PowerPoint)-Learnsoft

Microsoft Project-Learnsoft

Managing Projects in Organizations- PMI

HTML 4.0 Fundamentals -Net-G

Web Page Design – Powers Inc.

IBM Means Service Award Winner

Trenching and Excavation Safety – Verizon

First Aid and CPR – Verizon

Quality Inspector for OSP – Verizon

Aerial Safety – Verizon

Work Area Safety - Verizon