Robert F. Quinn

 

Centre Ave. Bellmore, NY 11710 U.S.A.  +1 516 781-1187     rfquinn@yahoo.com

 

 

Summary of Qualifications

 

ICT Operations and Engineering executive with over 25 years experience across multiple disciplines, including Global Telepresence Network/Managed Services, Telecom, and Customer Service.  Proven leader, both domestically and internationally, with a strong record of getting results and driving success.  

 

Ø       Over 4 years operations experience delivering industry leading fully managed global Telepresence services to Fortune 100 companies, including managing a global IP/VPN MPLS network, Cloud-based Hosted Networks, global Video Network Operations Centers (VNOCs), and Customer Service Management.

Ø       In-depth knowledge and experience in Operations and Engineering of Carrier-class networks, including the Planning, Design, Construction, Implementation, Provisioning, and Maintenance of Copper, Fiber, DWDM, ATM, Frame Relay, Softswitch, IP Telephony, VoIP, MPLS IP/VPN, Switched Ethernet, Metro Area Ethernet, Ethernet over SONET/SDH, and Hybrid Fiber/COAX CATV networks.

Ø       Proven ability to lead, manage, and drive results in small fast growing start-ups as well as large (1200 + employees) companies/workgroups.

Ø       Highly experienced Project Manager successfully running multi-million dollar projects; extensive experience in issuing/responding to RFPs, writing contracts, contractor supervision, and ISO 9000 certification.

Ø       Six-years expatriate international experience with proven ability to succeed in challenging multi-cultural and global business environments.

Ø      Extensive experience developing and Project Managing large (up to $350M) CAPEX/OPEX budgets.

 

Professional Experience

 

Teliris                 New York, NY                                                                                                                                            2008-2012

Vice President Global Operations

Teliris is the industry leader in providing immersive Telepresence solutions and a fully managed suite of SLA backed services. Responsible for Global Operations and Customer Service Delivery for 250 dedicated Telepresence rooms, 3 Global VNOCs/Call Centers, and a Global IP/VPN MPLS network.

Network responsibilities include: overseeing 3VNOCs/Call Centers, Network Management System (NMS), Cloud-based Hosted Services, network alerts, and trouble ticket management, carrier management, network quotes, circuit/network ordering/provisioning, turn-up/test, fault management, test/certification of Customer Provided Networks, company IT. 

 

Customer Service Delivery responsibilities include: meeting/exceeding internal and external SLAs/KPIs, customer monthly operations and results meetings, developing/implementing Service Improvement Plans, trend analysis and reporting, 150+ daily call set-ups, including complex 5+ multipoint calls with collaborative options.

 

Ø       Led network negotiations resulting in winning $50M bid for fully managed 60 site global Telepresence solution.

Ø       Led carrier contract renegotiations, resulting in $100K signing bonus and 7% reduction in monthly costs.

Ø       Project Managed Cloud-based Hosted Services in Hong Kong, London, and Newark Colo hotels.

Ø       Reduced expense/labor costs over 50% through productivity and process improvements; $930.3K saved.

Ø       Successfully managed a 100% growth rate in daily calls with only 20% increase in staff.

Ø       Developed and implemented several databases to produce key analytic reports to facilitate cost reductions and service improvements. Reduced year-over-year in-call incident rate 20%.

 

Verizon    New York, NY                                                                                                                                            2002- 2008 

Data Network Planning

 

Head of nationwide engineering team responsible for planning advanced data networks, including ATM, Frame Relay, Metro Ethernets, VoIP, Softswitch, and IP/VPN MPLS technologies.  Respond to Enterprise-class Custom Bids, and RFPs.  Act as single point of contact for all Long Distance data solutions.

 

Ø       Developed and controlled annual Capital Budget of $350M.

Ø       Planned and project managed roll-out of nationwide IP/VPN MPLS and VoIP networks.

Ø       Responded to over 500 Custom Bids (ICBs) per year.

Ø       Supported over $50 M revenues sold in 2005.

Ø       Reduced ICB cycle time 32%; Improved on-time performance from 95% to 98%.

 

Robert F. Quinn                                                                                                                                            Page 2

 

 

Verizon International (TelcomAsia/True Corp)              Bangkok, Thailand                                                        1999-2002

Director of Operations 

 

Three-year Director-level assignment to TelecomASIA (True Corp), a Verizon investment in Bangkok, Thailand. Directed and controlled a workforce of over 1200 technicians and 100 management.  Responsible for all POTs/ Broadband DSL installation and repair, and Inside Plant and Outside Plant network construction and maintenance activities for a 2.6 million line network. Managed expense budget of over $22.2 M.

 

Ø       Planned and Project Managed major corporate re-organization involving over 1300 staff; increased productivity 30%.

Ø       Developed DSL test standards and completed loop qualification for DSL deployment, reducing time to market 50%

Ø       Implemented new ADSL network in over 100 Central Offices

Ø       Reduced network fault rate by 25%; reduced network downtime by 60%,  recovered 40,000 defective pairs

Ø       Reduced expenses 40% by decreasing contractor work and increasing in-house work.

Ø       Established quality plan that reduced re-work and improved quality scores by 25%. Established new workforce management procedures that reduced appointment intervals from 5 -10 days, to 3-5 days.

 

Bell Atlantic  Brooklyn, New York                                                                                                                1995-1999

Network Planning Manager

 

Directed all OSP Network Planning/Engineering for 1.6M access lines in Brooklyn/Staten Island.

Ø       Developed and Project Managed Area Network Plans for growth, service improvement, municipal requirements, and network modernization including Fiber Feeder, Rehab, Distribution Relief, and Broadband deployment.

Ø       Successful 6 month acting OSP Engineering/Construction Director assignment; responsible for 50 managers and 250 field technicians.

Ø       Responsible for development and project management of $150M Capital budget.

Ø       Champion of network improvement effort that reduced report rate 26% and avoided $45M in potential regulatory penalties.

 

NYNEX International (TelcomAsia/True Corp)   Bangkok, Thailand                                                                      1992-1995

Engineering Manager 

 

Three-year assignment to TelecomASIA (True Corp), a NYNEX start-up investment in Bangkok, Thailand.

Ø       Managed inspection, acceptance, and quality of OSP design and construction for a US $2B, 2.6 million line network.

Ø       Started-up several departments; hired and trained staff, developed methods and procedures.

Ø       In third year, responsible for Vertical Network (MDU) design, Project Management, and implementation of first Hybrid Fiber/COAX CATV network in Thailand.

Ø       Issued and evaluated numerous RFQs, RFPs; wrote and signed contracts with and project managed vendors/contractors; responsible for inspection and acceptance.

 

NYNEX   Brooklyn, New York                                                                                                                              1989-1992

Engineer

 

OSP Design Engineer for Bridge Street Central Office.  Responsible for design of copper, fiber, conduit, poles, Digital Loop Carrier, Fiber Multiplexor facilities.

Ø       Designed, Project Managed, and implemented first Integrated Digital Loop Carrier system in Brooklyn.

Ø       Designed state-of-the-art fiber/electronics for MetroTech customers such as SIAC.

 

 

Education

 

BS Business, SUNY Empire State College, NY-   Concentrations in Management and Telecommunications

Master’s Certificate Project Management, ESI George Washington University