CASEY C. CLEMMENS - PMP

 

4800 Keller Springs Rd Apt 1217 Addison TX 75001  469-344-0698                                       Clemmensc@yahoo.com

 

 

Summary of Qualifications:

Eighteen years of diversified experience in the field of Telecommunications including Network Infrastructure in developing technical and project management skills.

 

Experience includes: directing development and design teams in providing solutions to customer specifications, building strong customer rapport, establishing requirements and maintaining budgets, examining business workflows and identifying sources of operational risk, tailoring system productivity enhancements, improving system infrastructure (Data, Telephony, VoIP, and Enterprise systems), maintaining operational reports, technical support, providing smooth handoff to support teams, and promoting customer relationships.

 

Professional skills include: customer engagement, leading requirements engineering and guiding the analysis/design process, resolving complex technical issues, developing business procedures, identifying value-added solutions, providing continuous process innovation, excellent oral and written communication skills, and providing technical training, and end-user support. This would also include obtaining Cisco, ITIL, PMP and Six Sigma certifications.

Education:  

 

Saint Cloud State University, Saint Cloud, Minnesota

B.S. degree in Industrial Studies, emphasis in Construction Management – 1995

 

Professional Certifications:

·   PMP - Project Management Institute; Dec 2012 – Dec 2018, PMP Number: 2452048

·   ITIL v3 - Information Technology Infrastructure Library; Feb 2013, ID Number: 222197247

·   Lean Six Sigma Yellow Belt; Dec 2013 ID Number: A4276

·   CCENT - Cisco Certified Entry Networking Technician; June 2012 – June 2017, CISCO ID: CSCO12098576

·   CCDA – Cisco Certified Design Associate; June 2014 – June 2017, CISCO ID: CSCO12098576

·   Kaizen Workshop Certification; July 2015

 

Professional Experience:

 

Time Warner Cable                                                               July 2013 to Present

Coppell, Texas                                    

Project Manager July 2013 to Present

Project manage the implementation of various infrastructure products to commercial customers via fiber and/or coax. This work includes items such as Permits, ROEs, site surveys, underground/aerial construction, network design, provisioning, and porting in order to turn up service. These are customers with multiple locations that have to have a phased install that’s’ coordinated with local IT or IT vendors.

·   Manages assigned projects, driving the project team through a formal product/project management process to ensure project goals, timelines and budgets are met.

·   Creates, manages and distributes project schedules, meeting agendas, action item lists, and project status.

·   Track project deliverables and work assignments in Salesforce.

·   Coordinate circuit installations of Internet, PRI, DIA, Ethernet, MPLS, and POTS lines

·   Work with local IT and third party vendors to identify hardware, WAN/LAN, to add or change routing on the customer equipment, identify configuration setups or changes for layer 2 & 3 devices, and setup VPN connections.

·   Escalates to proper management level when required.

 

·   Oversee setup and installation of managed service solutions.

·   Resolves issues affecting project scope, quality, risk and schedule. Creates and manages contingency plans for the project.

·   Work with various organizations within Time Warner Cable to ensure the timely implementation of services.

·   Works with management to improve operational efficiencies by developing processes, procedures, and flows

 

ADP                                                                            February 2010 to July 2013

Bloomington, Minnesota                                      

Project Manager February 2010 to July 2013

Project manage the implementation of the SIP trunk carrier service, hosted phone product, and Cisco Unified Communications Manager. Also network upgrades for the integration of the company’s hosted applications. I manage projects across North America and the Caribbean.

·   Manage projects within set budgets and schedules.

·   Perform a complete technical review of Visio verses contracted BOM. Identify installation schedule conflicts, risks, and implement an appropriate solution or escalate each conflict.

·   Track project deliverables and work assignments on internal Database Management Systems and publishing timelines.

·   Coordinate integration documentation delivery to staging centers and installation teams.

·   Schedule resources for installation support and coordinate installation certification documentation.

·   Coordinate circuit installations of Internet, SIP, and MPLS T1s.

·   Manage the installation of Cisco network products to bring the customer’s network to recommended standards.

·   Work with local IT and third party vendors to identify hardware, WAN/LAN, and existing circuit information, as well as to add or change routing on the customer equipment.

·   Work with customer to identify DID’s, TFN’s, and departments so that a port list can be created and assigned to extension lists. This allows the porting of their numbers and to create a call flow routing for their new host phone product or Cisco Unified Communications Manager.

·   Follow up to ensure system is working as designed while coordinating the transition to the support group

 

 

Integra Telecom                                                         December 2005 to December 2009

Minneapolis, Minnesota                                      

Senior Project Specialist   March 2008 to December 2009

Project manage successful completion of migrations and projects by tracking, processing, and managing many types of orders for existing customers on the Integra’s internal network.

·   Worked with various organizations within Integra to ensure the timely implementation of network services.

·   Reviews existing customer accounts and compares company records with vendor records, analyzing the accounts to determine exactly which ones can be migrated.

·   Discuss and coordinate project direction of the team.

·   Design planning, record creation, circuit research and order fulfillment of Integra’s network from T1 to optical services throughout all Operational Market Areas and Network products.

·   Prepares orders to ensure that customer accounts will be managed with little disruption and/or loss of existing services. 

·   Provided training on systems and processes specific to projects.

 

Service Provisioning Specialist      December 2005 to March 2008

Responsible for ordering and managing data/voice network installations, adds, moves, and changes in multiple states (MN, CO, AZ, NV, CA, WA, OR, and UT).

·   I facilitated and assisted in the resolution of chronic situations during the implementation of network services

·   Worked with numerous internal and external parties such as: Switch Translations, Network Operations, BTS Operations, Provisioning, Customers, and Vendors.

·   Project manage test and turn up activities with technicians, network operations, translations,

provisioners, and T1 engineers, customers and customer vendors.

·   Worked with senior management to ensure the effective implementation of the strategies and tactics designed to obtain business goals and objectives.

·   Communicate and document installation dates, schedules and issues related to the physical installation, and the initial equipment configuration

·   Perform technical scrub of all order aspects with customer, customer vendor, BTS Operations to ensure order accuracy and ability to appropriately fulfill customer expectations.

·   Port numbers and order resale lines from various carriers such as Qwest, SBC, and Verizon plus local CLECs.

 

 

Comcast                                                                      November 1998 to November 2005

St. Paul, Minnesota 

Phone Repair Supervisor     December 2003 to November 2005                                  

Supervised a group of 12 individuals that took inbound repair calls for both Minnesota and Michigan.

·   Organize, supervise, and monitor daily tasks of the Repair Technicians.

·   Field escalated calls by customers

·   Lead a customer-focused, quality-driven team to provide centralized fault management services.

·   Coach and develop employees.

·   Monitor and manage employee and departmental performance.

·   Responsible for completing repair actions in accordance with regulatory guidelines.

·   Complete yearly performance evaluations.

Project Manager     October 2000 to November 2003

Developing and managing various projects that pertain to the telephone operations, worked with senior management to maintain operational matrix, and implement process and process improvement.

·   Work with the local IT group in the deployment of new software releases.

·   Managed a weekly process improvement team.

·   Negotiated operational agreement with a local LEC so the company can expand its service territory. 

·   Create standards and improve operational efficiencies by developing processes, procedures, and flows.

·   Track and report, expenses/additional revenue due to improved customer service and process improvement.

·   Tested and monitored developmental hardware.

·   Developed business plan to outsource customer communication.

·   Managed a capital savings group that yielded 500K net savings in 8 months

·   Monitor and order number blocks assigned to specific NPA-NXXs

 

Design Engineer     January 1999 to September 2000

Responsible for the Hybrid Fiber Coax system design that includes accurate detailed work of MDU, I-Net, SONET, Maintenance, upgrade & new-build projects, power supplies, maintaining system maps, documentation using AutoCAD. 

·   Redesign of existing plant into new 250 and 500 homes nodes.

·   Ensuring adequate power draw and balancing of power supplies.

·   Completing walkout projects and verifying field walkouts of OSP.

·   Communicating with field technicians and splicing contractors to help solve design problems quickly.   

 

Construction Coordinator     November 1998 to January 1999

Responsible for the supervision of subcontractors to ensure timely completion of work, quality control of all installed underground, and aerial cable.

·   Track and monitor the quality of subcontractor work.

·   Follow up on work that was deemed unsatisfactory.

·   Complete field walkout request to verify design.

·   Point of contact or subcontractors.