Grace Morales                Grace.Morales@me.com           813-903-0077     813-480-2285

 

Summary: Product manager savvy in communications, project management of end to end go to market strategies for Digital Media and Cross Platform campaigns, Marketing operations, risk management, financial modeling, vendor management, and legal review.

 

Career Experience:

 

Verizon

01-14-2007 -Present    Verizon Enhanced Communities(VEC)

Senior Consultant Product Management and Product Development Marketing Department

 

Current responsibilities:

·  Create maintain and development of financial models / modeling to ensure sound investments, risk management, with an end to end marketing campaign.

·  Work with other marketing managers and teams to ensure direct and influential marketing is created, developed and implemented to ensure growing success.

·  Develop. Manage, and improve cross platform, Digital Media Marketing strategies for our Video services.

·  Manage, Create, Design, and implement business applications that directly impact productivity, profitability, and revenue growth

·  Legal Review of Coast to Coast contracts including pricing, negations, and offer management to ensure revenue growth for the company.

·  Successfully facilitate and systematically track end to end bids to facilitate team work between our legal and sales teams cross functionally.

·  Accountable for the operational and financial performance

·  Responsibility for National Profit & Loss (P&L) reporting and planning

·  Responsible for the Request for Proposal (RFP) process for National sales team.

·  Manages and drives the Quarterly Business Review

·  Specialize in creating and leading training courses in many areas such as Sales, cross functional team work, software development lifecycle, Marketing, and strategic management.

·  Lead of team to development of tools and reports to analyze and manage the business, including workflow optimizations, workforce management, and volume predictions for Bulk MDU and SFU customers.

 

 

Previous Responsibilities:

·  Responsible for FiOS operations schedule, project management, sourcing, procurement and supply chain optimization

·  Lead a team of sales professionals, engineers, and other cross functional areas for product availability

·  Project Mange costs, scope, quality of serviceability targets for many internal systems and projects

·  Lead a team responsible for creating and managing ideas that lead to filling untouched gaps in the industry including mobile and green initiatives.

·  Specialize in creating and leading training courses in many areas such as Sales, cross functional team work, software development lifecycle, Marketing, and strategic management.

·  Manage and develop the team, utilizing skills of the team while maintaining an outstanding developer experience

 

 

Verizon

12-29-2004 – 01-14-2007

Network Engineer

·  Outside Plant Engineer

·  Central Office (CO) network planner

·  Engineered DSR (Dedicated Sonnet Rings) service, TLS (10MB) service, as well as Cell Tower sites.

·  Planned feeder network for both the Copper and Fiber worlds, Acted as the Lead Planner for 11 of our Central Offices.

·  OSP experience in activation of Network Elements.

·  Knowledge of Central Office Equipment like ATM switches, litespans, routers, and fiber optic devices.

·  Cross Function team member to facilitate communication between Network Engineering, Obligatory, Right of Way Engineering, Finance, Marketing, and legal

 

 

Pinnacle Technical Resources

5-1-2004 – 11-15-2004

Developer

·  Responsible for development and maintenance for Billing system using PLI, Cobol, JCL and SQL.

·  Created executive level and detail level presentations Systematically tracked department wide statistics and weekly reports

·  Lead role as webmaster for our department responsible for all aspects of our web design from layout, flash, graphic design, and content.

 

Other Strengths:

Experienced in the Microsoft Office Suite (Access, Excel, Word, Power Point) as well as the Apple (Pages, Keynote, Numbers, FileMaker) and Adobe products

Pride in accurate reporting, and exceeding expectations

Shining Experience with Customer Satisfaction

 

SKILLS

·  I have a proven track record of strong analytical, communication, organizational and interpersonal skills. I have a great ability to manage across multi functions organization, I am a trained mediator and I am able to bring teams together for a common goal and overall success. I have my Bachelor's degree and my Masters Degree.

 

 

Education:

·  Masters of Management from the University of Phoenix – Tampa Campus – 2009

·  Bachelor of Science from the University of South Florida College of Engineering – 2003

·  Currently enrolled in PMP curriculum ECD: 12/15