Orlando Plaza 

Summary

21 years of Telecommunications experience in following fields, Customer Service, Mail Room Clerk, and Payphone

Installation/Maintenance/Sales/Repair Technician, Lead Verizon Workforce Development Training Instructor in Fiber

Optics (FiOS) Telephone, Data, Videos Services, Supervisor of 30+ Technicians in FiOS, and finally Lead Technician with

Extensive experience in Installation, Repair, and Splicing of Copper and Fiber Optic Facilities .Lead installer for audio video,

Computer Network systems. Strong managerial, time-management and communication skills. Creative professional

With extensive project experience from concept to development. Talents include bilingual, expertise in Networking

Computers, Xbox 360, Playstation 2 and 3, and Streaming Video Configurations.

Highlights

National Electric Codes (NEC)

AC/DC power

Digital circuitry

Excellent written and verbal communication skills

Superior troubleshooting skills

Test equipment operation

Efficient

Sub-panel installation

Networking Computers

Custom Audio/Video Installations

Diagnostic testing

Bilingual/Spanish

Commercial and Residential Copper/Fiber Optic

Technician

Splicing Fiber Optic Cable in Outside Plant (OSP)

In Fiber Distribution Hub (FDH), Pedestal, and Underground Terminal for Residential Single

Family Units, (SFU), and Multi Dwelling Units (MDU)

Installed 16 or 32 Port Splitters In FDH

Accomplishments

Installation

Installed wiring and Application's for Telephone, Internet, and Television Services for residential and commercial

Customers

Research

Investigated and analyzed client complaints to identify and resolve issues.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime

As needed.

Customer Service

Scheduled and tracked all installation and repairs.

Consistently generated additional revenue through skilled sales techniques.

Supervised a team of more than 30+ Fiber Network Field Technicians

Assisted in training of 300+ new Fiber Optic Field Technicians in Voice/Data/Video Application for Commercial

And Residential Customers

Experience

 

Rams/Rpg

Voice/Data/Dos/ Technician St. Joseph’s Hospital South

November 2013 to Present

Currently Assisting in the Installation of MDF Communication rooms, and IDF Communication rooms, Running, Terminating, and Testing Cat6 Voice and Data Lines, Paging System wiring, Dos Cable, Etc..

 

Fiber Network Field Technician

January 2004 to May 2013

Verizon Communication - Brandon, Fl

Troubleshooter Copper/Fiber control circuits. Answered customers' questions about products, prices, availability,

Product uses, and credit terms. Continued internal education, training and certifications to stay ahead of an evolving

Financial industry landscape, learned new product releases, and increased value to the company and the client

Base Identified prospective customers by using business directories, following leads from existing clients, participating

In organizations and clubs, and attending trade shows and conferences.

Education

High School Diploma: Law, 1989

13122 Logan Captiva Ln, Gibsonton, Fl 33534

Home: 813-817-8458 - Cell: 813-817-8458: oplaza1970@msn.com

Wells Community Academy - Chicago, Ill

ARMY

Combat Construction Specialist