Melvin Hayes

1605 Portland Avenue

301.509.2347

Fort Washington, MD 20744

melvin_hayes@hotmail.com

QUALIFICATIONS SUMMARY

Highly skilled professional with thirty + years of progressive experience in private and

government sectors focused in providing telecommunications (installation, maintenance,

splicing and engineering) and I T services to the public and Government agencies. Years

of experience and training blends telecommunication, personal computer, and IT skills with

strong leadership, excellent verbal and written communication skills, and interpersonal

attributes. Seeking employment in Information Systems Management or other IT Related

area.

Employment History:

SAIC

ISP /OSP Engineer; (Contractor to DCNet)

Fiber Inside Plant and Outside Plant Engineering for OCTO/DC-NET. Provide engineering

design and support for the physical fiber network and infrastructure. Work includes:

• Site and field visits and analysis to develop fiber outside plant design (from service

point to building MPOP)

• Site and field visits and analysis to develop fiber inside plant design and placement

of equipment, power, and cable terminations

• Analysis and design of any required cabling to be completed by DCNet (or other

qualified vendor(s))

• Prepare, submit, and present for approval pending installation or re-arrangement

solutions for service deployment or upgrades

Technologies: MS Office, Sharepoint, MS Visio, Auto-CAD, and ARC-GIS

SAIC/TCI

ISP /OSP Engineer; (Contractor to DCNet)

Fiber Inside Plant and Outside Plant Engineering for OCTO/DC-NET. Provide engineering

design and support for the physical fiber network and infrastructure. Work includes:

• Site and field visits and analysis to develop fiber outside plant design (from service

point to building MPOP)

• Site and field visits and analysis to develop fiber inside plant design and placement

of equipment, power, and cable terminations

• Analysis and design of any required cabling to be completed by DCNet (or other

qualified vendor(s))

• Prepare, submit, and present for approval pending installation or re-arrangement

solutions for service deployment or upgrades

2010- 2014

2014- Present

• Assist in placement of cables ( fiber & copper) and/or wiring to accommodate timely

completion of services

• Assist in testing, documentation and updating of records

Technologies: MS Office, Sharepoint, MS Visio, Auto-CAD, and ARC-GIS

SAIC/TCI

2007- 2010

ISP /OSP Engineering; Outside Facility Maintenance Team Leader (Contractor to

DCNet)

Inside Plant and Outside Plant Engineering and Outside Plant Maintenance contact for

DC-NET. Provide engineering design and support for the physical network. Work includes:

• Site and field visits and analysis to develop outside plant design

• Site and field visits and analysis to develop inside plant design and placement of

data extension(s)

• Maintenance contact for outside plant network failures & service restorations

• Prepare, submit, and present for approval pending maintenance issues

• Oversee outside plant maintenance call-outs and approved outside plant scheduled

maintenance

• Oversee and assist in outside plant and inside plant fiber splicing for service

restorations and new site service implementation

Technologies: MS Office, Sharepoint, MS Visio, Auto-CAD

Butler Telecom, Montvale, New Jersey

Field Supervisor:

2006 – 2007

Supervised twenty (20) Fiber-Video Installation Technicians contracted to complete FIOS

installations and repairs for Verizon (Maryland and Virginia).

• Direct supervision of technicians, installation and repair issues, equipment

distribution, safety training and related issues

• Technician training and discipline responsibilities, records documentation

• Coordinated with Verizon field Manager, resolution of customer complaints,

damages, and quality issues

• Daily submission of reports on workload, completions, and other customer related

issues

• Technician absentee reporting, documentation, and discipline

• Approval and submission of weekly timesheets

• Completed “daily quality reviews” with feedback to technicians

Technologies: MS Office, Lotus Notes

Falcon DataCom, Brooklyn, NY

Installation / Repair Technician:

2006

Completed installation and repair service requests for MCI residential and small business

customers. Services included:

• Installations

• Upgrades

• Repair and trouble resolution

• Third party meetings and service related problem resolution with other service

providers (primarily Verizon, equipment vendors)

Technologies: MS Office, Lotus Notes, PeopleSoft

Parsons, Elkridge, MD

FTTP Outside Plant Specialist:

Planned and designed fiber distribution network for Verizon FTTP (Fiber To The Premise)

initiative in accordance to Verizon specifications and guidelines.

• Completed necessary and appropriate field surveys providing information for design

area boundaries and centralized placement of distribution hubs.

• Certified Maryland Temporary Traffic Control Manager for Maryland office.

• Completed and submitted applications and Traffic Control Plans for proposed work

activity to appropriate local government agencies and State Highway Administration.

Technologies: MS Project, MS Office, MS Visio, Lotus Notes, Auto-CAD, PeopleSoft

Aerotek, Hanover, MD

FTTP Outside Plant Specialist:

Agency employee contracted to Parsons. Designed fiber distribution network for Verizon

FTTP (Fiber To The Premise) initiative as planned and in accordance to Verizon

specifications and guidelines.

• Completed necessary and appropriate field surveys providing information for design

area boundaries and centralized placement of distribution hubs.

• Completed and submitted applications for proposed work activity to appropriate local

government agencies.

Technologies: MS Project, MS Office, MS Visio, Lotus Notes, MS Visio, Auto-CAD,

PeopleSoft

Verizon of Washington, DC Inc., Washington, DC

Team Leader/Job Scheduler:

2001 - 2003

Scheduled work (10,000 hr. monthly average) for 75+ Cable Splicing Technicians in

Washington, DC. Generated and presented monthly reports on status of scheduled work,

work completed, and Construction compliance. Managed three associates.

2004 – 2005

2005

• Billed $6M of past due unbilled billable work creating influx of operating revenue for

Outside Plant Engineering.

• Assisted in the management of Capital budget - $20.7M, by regulating Engineering

and Construction spending.

• Assisted in the management of Expense budget - $803.3K, by monitoring capital

expenditure in work order design, overtime, and contract expenses (contract labor).

• Spearheaded outside plant retirement initiative, doubling the objective of $6.7

million, by retiring building riser and inter-building cables relinquished to building

owners.

• Outside Plant Engineering PC support including installation, upgrades,

backup/restores, virus updates, software installation, patches & upgrades.

Technologies: MS Project, MS Office, Lotus Notes, Business Objects, Crystal Reports,

BAARS, MicroStation, MicroStation Telco, Auto-CAD

Bell Atlantic, Washington, DC Inc., Washington, DC

Team Leader/Assistant Manager:

1997 - 2001

Managed the design of Engineering work orders to meet the increasing demands for

telecommunications and related services for private sector, local, and federal government

agencies in Washington, DC. Managed 8 Engineering Assistants, a general clerk, and up

to 10 contractual Engineering Assistants and 3 Engineering Special Clerks. Tracked

outside plant work requests for billable and reimbursable work activity.

• Spearheaded initiative for facility route stabilization for Washington, DC, which

shortened the interval for service provisioning.

• Resolved conflicts, complaints, and other issues of customers, agencies, and PSC.

• Managed design of facilities for Presidential Inaugurations, Department of Justice

and WITS contracts, all functions presented on the Mall throughout the year(s) and

all of the embassies, local, and federal government buildings in seven of the

fourteen Central Offices in Washington, DC.

Technologies: MS Project, MS Office, Lotus Notes, BAARS, MicroStation, MicroStation

Telco, Auto-CAD

Bell Atlantic, Washington, DC Inc., Washington, DC

Engineering Assistant:

Designed Engineering Work Orders for outside plant

1994 - 1997

facilities to provide

telecommunications services in Washington, DC.

• Negotiated with customers for Right of Way, easement, and telephone room space

requirements for new and re-arranged facilities to provide telecommunications

services for local subscribers and government customers.

• Designed work orders for new facilities, re-arrangement of existing facilities, and

removal of facilities, using generally accepted corporate, local, and governmental

practices and guidelines (adherence to fire zone, height and clearance, buried cable

depth, bonding and grounding, power, etc.).

• Designed work orders for fiber presence and special assembly, billable

telecommunication networks for Government and private sector.

Technologies: MS Project, MS Office, Lotus Notes, BAARS, MicroStation, MicroStation

Telco

C & P Telephone of Washington, DC Inc., Washington, DC

1987 - 1994

Cable Splicing Technician:

Completed Engineering Work Orders for outside plant facilities to provide

telecommunications services in Washington, DC.

• Established work area protection and traffic control to ensure safe environment for

self, equipment, and pedestrians while performing work activities.

• Completed work orders for new facilities, re-arrangement of existing facilities, and

removal of facilities using approved splicing tools, principles, and methods.

Installation/Repair and Systems Technician

Customer Service Representative

1980 - 1987

1978 – 1980

Education & Certifications:

Master’s Certificate, Information Systems management, Keller Graduate School of

Management of DeVry University, Arlington, VA 22202 –March, 2014

Master’s Degree, Business Administration (with concentration in Information Technology

Management), Keller Graduate School of Management of DeVry University, Arlington, VA

22202 –June, 2004

Bachelor of Business Administration, with concentration in Accounting, Federal City College,

Washington, DC 1976 – 1977

Bachelor of Science, NC A&T State University, Greensboro, NC. 1970 – 1973

Fundamentals of Outside Plant Engineering 1, 2, & 3

Pole Line Design – OSP Engineer

Outside Plant Protection & Electrical Hazards

BAARS – Cable Management System

Microsoft Office Certified

Computer Technician / Repair

Zone Control Driving

Defensive Driving