TODD SCHAEFER

264 E 4th St. #3 Winona, MN 55987

todd.schaefer@Live.com

 

SUMMARY

 

Extensive experience in advanced network design, implementation, security, maintenance and project management.  A results-driven, consultative and participatory leader and team player with demonstrated organizational, customer service and negotiation skills.

 

TECHNICAL

 

Access Platforms: AFC, Calix C7/E7/E5/F5/CMS, Motorola/Next Level, Paradyne, Lucent, Multitech

Optical Systems: Cisco ONS 15454, 15327, SONET, OC3, OC12, OC48, DS3, VT

Transport: ATM, Frame Relay, Ethernet, ISDN/PRI, DS1, DS0, FTTP, FTTH,

Operating Systems: Windows 95/98/ME/NT/2000/XP/7, DOS, UNIX, Linux, MS Server 2003/2007

Packages:  MS Office, Exchange Server 2003/2007, RIM BES, Visio, AutoCAD, MRTG

Network:  TCP/IP, SNMP, DHCP, DNS, OSPF, RIP, FTP, NTP, WINS, VLAN, RPR, EAPS

Routers/Switches: Cisco, Extreme, Nortel, 3Com, Dlink,

CPE: BEC, Cisco, Dlink, Paradyne, Linksys, Comtrend, Lucent, Multi-Tech, ZyXel

Firewalls: Cisco PIX/ASA, Watch Guard, Fortinet,

Set Tops: Amino, ADB, Entone, Motorola

 

PROFESSIONAL EXPERIENCE

 

Hiawatha Broadband Communications, Inc.

2011-2012

Network Engineer

 

·         Design and deploy Calix Multi-Service Access Platform for Voice, Video, and Data services. Monitor and Manage systems for customer conversions from existing platforms. Investigate subscriber performance quality issues and outages.  Work with Calix TAC and Tier 3 to troubleshoot performance, configuration, and management systems (CMS) as it relates to customer services.  Upgrade and redesign access network delivery services as needed.

·         Provide design and operational expertise to ensure optimal service delivery to all customer networks and respond to outages for voice/video/data networks. Offer engineering level instructions for technical troubleshooting and repair.

·         Provided design and upgrade guidance for IP/ATM/SONET Transport networks HBCi’s voice/video/data networks.  Coordinate with outside plant Engineer as it pertains to fiber based transport facilities to various locations for service delivery and protected ring topology delivery systems.

·         Configured and deploy Minerva Middle-Ware back-end servers for Cable TV access for IPTV services. Monitor and manage customer conversions from existing Cable TV systems by Motorola. Assist installation technicians with installation processes, provisioning, and performance issues.

·         Monitor and troubleshoot SIP/GR303 Voice traffic over a Calix based FTTH access network.  Monitor capacity and performance for class 5 voice services using MetaSwitch and Nokia EWSD Class 5 switches.  Manage software upgrades and troubleshoot software and hardware failures with voice services.  Make use of Ethernet based capture software to troubleshoot SIP based performance issues.

 

 

 

 

WorkForceLogic USA- (Contract position at Calix Networks, Plymouth, MN)                                                2010-2011

Systems Engineer

 

Provide technical support via the telephone, web or at the customer site. Work independently in solving customer technical product issues and answering product configuration questions.

 

·         Provide technical support via the telephone, web or at the customer site.

·         Work independently in solving customer technical product issues and answering product configuration questions.

·         Recreate and simulate customer issues in the Customer Service lab or on-site, develop solutions for problems, verify new system software and hardware in the Customer Service lab as well as customer sites and test/verify 3rd party equipment for use with Calix Network’s products.

·         Manage multiple customer issues/projects simultaneously, provide quick responses and meet aggressive deadlines.

·         Troubleshoot a wide variety of Customer CPE to include router, aggregators, ATM switches, bridges, DSL modems.

·         Utilize working knowledge with TCP/IP, SONET, ATM, Frame Relay, xDSL, T1, T3, GR-303 and EOE.

·         Provide technical account management, customer service and project management skills.  Track and report customer issues in a variety of customer service management applications to include Oracle, and IBM Rational ClearQuest bug tracking software.

 

 

 

Lemonweir Valley Telephone Company, Camp Douglas, WI                                                              2005 – 2010

Network Engineer Manager

 

Managed the implementation, administration, maintenance and operations of LVTC's switched voice networks, IP/ATM based cable TV services, and data networks related to ISP services.
 

·         Ensured network staff was adequately trained, received clear performance expectations and timely and effective performance feedback.
Assisted with the design of new network related service offerings. Managed projects costs and schedules to ensure projects completed on time and within budget.  Tracked financial data (ROI) for service offerings and provided reports to the General Manager.

·         Provided design and operational expertise to ensure optimal service delivery to all customers. Monitored networks and responded to outages for voice/video/data networks. Offered engineering level instructions for technical troubleshooting and repair.

·         Furnished technical sales details and specifications for quotes to our sales and marketing staff. Interacted directly with customers in an educational and troubleshooting role.

·         Developed customer maintenance contracts and designed key system (Lucent Avaya) for sales team to provide quotes to customers.

·         Provided design and upgrade guidance for IP/ATM based video delivery network. Monitored performance and reliability of video network.

·         Designed and deployed Calix Multi-Service Access Platform for Voice, Video, and Data services. Monitor and Manage systems for customer conversions from existing platforms.

·         Configured and deployed Minerva Middle-Ware back-end servers for Cable TV access for IPTV services. Monitor and manage customer conversions from existing Cable TV systems by Motorola. Developed migration process and adapted as needed for real world deployment.

 

 

 

 

Hickorytech Corporation (Mankato Citizens Telephone Company), Mankato, MN

Network Engineer                                                                                                                                              2000 – 2005

Senior Network Administrator                                                                                                             1997 – 2000

 

Responsible for a wide variety of engineering and network operation functions including engineering layouts, telephone switching, transmission and data network equipment procurement, and implementation of the Internet business plan to achieve goals by providing Internet network and system administration, design and development. 

 

·         Prepared designs for telephone switching equipment, local/wide area network equipment, and transmission equipment additions or rearrangements.  Performed location, configuration and wiring layouts, installed drawings and notes, and prepared acceptance testing specifications.

·         Procured equipment and coordinated the installation and acceptance testing process to ensure proper application of new and existing hardware.                                                               

·         Participated in network planning by forecasting equipment requirements, comparing cost-benefit alternatives, and making proposals for capital improvement projects.

·         Executed the implementation plan to complete Internet network connectivity, system setup, routing, local access, authentication and billing.

·         Responsible for system file maintenance, system backups, and trouble-shooting Unix hardware and software issues. 

·         Researched, created and deployed an Internet disaster recovery plan.

·         Monitored modems and direct connect circuits for appropriate grade of service.

·         Evaluated and thoroughly tested new services and software for enhanced network offerings (i.e. frame relay, DSL, and ISDN).  Provide provisioning and configuration as needed.

·         Provided WAN administration to establish and maintain communications to all HTC companies.  Maintained routers, established remote dial-in connections, and supported communication links for Internet access.

Southern Minnesota Office Machines, Mankato, MN                                                                             1995 - 1997

Computer Technician

 

Provided on and off site service of IBM PCs and peripherals including multimedia software and hardware, modems, terminals, CD-ROM drives, printers, monitors, touch screen monitors and plotters, software installation, configuration, and troubleshooting. 

                           

Kemske Computer Sales & Service, New Ulm, MN                                                                             1993 - 1995

Computer Technician

 

Assembly of Netware workstations and network related hardware and software setups.             

 

Associated Milk Producers, Inc., New Ulm, MN                                                                                                 1989 - 1991

Heavy Production Helper

             

United States Army, Fort Bragg, North Carolina                                                                                          1985 - 1988

E4 - Airborne Infantry

             

 

 

EDUCATION

 

Mankato State University, Electronics Engineering Technician Program

             

South Central Technical College, Electronics Program

 

 

 

 

TODD SCHAEFER

 

PROFESSIONAL DEVELOPMENT

 

 

 

PROFESSIONAL TRAINING

 

Ø      Intro to Cisco router configuration, July 27^th-31^st 1998,               Global Knowledge

Ø      Advanced Cisco router configuration, Aug 09^th-13^th, 1999, Global Knowledge

Ø      Performance Management, Supervisor, Oct 12^th 1999, St. Thomas College

Ø      NavisCore NMS Fundamentals, Feb 7^th- 8th, 2000, Lucent Technologies

Ø      ATM Configuration, Aug 23^rd – 25^th, 2000, Lucent Technologies

Ø      Public Products Operation and Maintenance, June 25^th-29^th, 2001, Marconi Technical Education

Ø      Cisco ONS 15454 (Sonnet), Nov 3^rd-5^th, 2003, Global Knowledge

Ø      Webinar from Vantage Point on FCC Red Flag rules. Oct 2009

Ø      John Straurulakis, Inc annual managers seminar 2005-2010

Ø      Calix Broadband Stimulus Update: Dissecting the Latest Information from Washington (NTIA/RUS Joint Webinar) 3-20-09

Ø      Calix E7 Hands on Fundamentals 2010

Ø      Calix CMS Fundamentals 2010

Ø      Dave Ramsey’s Financial Peace University, completed May 3^rd 2010

 

COMMITTEES

 

 

Ø      WSTA Engineering Committee Member 2007-2010

Ø      WSTA Plant Conference committee 2006-2007

Ø      Mid West Video Solutions Technical Committee 2008-2010

Ø      WSTA Plant conference round table facilitator for discussion on Home Wiring.