DONNA MOTTWILER
351 Chaparral RD
ALLEN, TX 75002
Mobile (972) 849-3665
donnajosey63@yahoo.com
 

 

SKILLS
 
Analyst/Engineer with broad experience in the telecommunications industry- background includes provisioning, network design, transmission facility design, central office equipment testing and configuration, multifunctional team project coordination, customer service, call center and account management. A focused, energetic problem solver who stays with task until it is resolved with complete customer satisfaction. Strong interpersonal and relationship building skills- explains technical issues in layman’s terms so they are easily understood- with demonstrated management and leadership skills exhibiting loyalty, honesty, and directness while interfacing with superiors, subordinates, customers and suppliers. I am experienced in Order entry, Provisioning, Billing, Network Management and Network Design for Cell Service Providers and Telecommunications organizations, managing on-site projects tracking status, expenses, billing, budget estimates and deliverables. I possess a solid command of technology and architectural concepts to provide high quality consulting expertise to clients and maintain a high level of customer satisfaction and responsiveness. I am able to will work independently on client engagements with minimal direct supervision, am a superior team player, and if required can oversee the work of others as a team leader.

 

EQUIPMENT AND PLATFORM COMPETENCIES

WFA, TIRKS, TCom, MECCA, TBS, REMEDY, AAIS, Metasolv, ACMS, TCM. Alcatel 7340-7342-7330-7450, Alcatel, Ciena and GenBand ATM switches, Cisco routers, AT&T AMS, CITRIX CTS,AOTS.  Alcatel ASAM.  BPON/GPON FTTP,FTTN, FTTC ONT/OLT/DSLAM/INID.  5ESS, DMS100/250 and GTD5 central office switches to include NPA/NXX calling, tandem switches for multiple local providers offering ESN services thru PSAP Equipment local law enforcement services.  Alcatel AT&T and Tellabs DXC.  Alcatel STP.  Alcatel   DWDM/ADM, Fujitsu Flash and Nortel SONET transmission equipment. TCP/IP, IPe ATM, IPeFR, Backbone 'cloud' architecture, E911/911 trunk routing test platform CTP  test call and trace,911 trunk provisioning using SPP,CAPRI  Central office and OSP power, grounding ,coordinate with T3 access planners  also access providers CFA regroom/rehome facilities, trunking/transport DS0,T3 OC192, equipment alarm and all monitoring systems associated with the equipment mentioned in this list.  20+ years Verizon/GTE network experience. 10 years NOC experience..Strong attention to detail and self-motivated, technical support within IP LAN/WAN networks. Adtran, DAC, Ethernet, TDM networks, Also OSP VRAD, SIADs

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WORK HISTORY /Verizon Business groom Project 3/2014

Groom Project moving facilities services T1’s from customer provided facilities to new facilities and grooming the old  DS3 to offload for disconnection, understanding of DS1/DS0 services including trunks, e911/SS7,UUNET,VDD services, these move would be from the customers/ end to the cloud locations. Provisioning and grooming DS3 for cost savings and Low usage

Grooms from the cloud to the facility changes thru the DXC facilities only , worked with other Companies to coordinate these cuts transparent to customer.

Network Technician Levels E & F Provisioning/Grooms for MCI/Legacy Worldcom Facilities 3/2014 RICHARDSON TX 75081

Validated customer circuit designs against network inventory systems, including on-net and off-net basic routing network configurations AT&T Access ordering system,

• Entered provisioning orders for customer circuit designs including on-net and off-net basic routing network configurations in customer provided applications

• Created Circuit Layout Records and enters and validates this data in the Verizon inventory systems. eASR

• Entered and tracked Access Service Request (ASR) based on circuit routing and inventory, and customer commit date

• Validated circuit orders based on Verizon and LEC circuit design specifications. Cameo

• Logged, tracked, and resolved issues derived from the work assignment

• Assists in process documentation related to assigned work, and works with other team members to resolve issues in a timely manner

• Advanced understanding of DS0 and DS1 circuits and general network components

• Advanced understanding of telecom circuits and general network components

• Advanced understanding of telecom service orders, and ability to understand the processes and procedures required to enter, track, and activate orders in a series of Verizon applications

• Adapts and thrives in a fast-paced, multi-faceted environment

• Manages / facilitates issues to resolution

 

 

 

 

 

 

 

 

 

 

 

Job Title: Surveillance / Tier 1 - Switching, Allen Texas, Insight Global 6-2013 6months 3/2014

Surveillance/Tier 1 surveillance and maintenance of the Frontier network on a 24x7x365 basis. Surveillance/Tier 1 timely acknowledged network anomalies and failures, and follow documented methods to ensure efficient and timely resolution, take proactive measures to guarantee a healthy state of the network, as well as provide technical support to all Frontier organizations and OSP, internal organizations.

Maintenance- Outage Management and control of all Network impacting events. Utilization of operational support systems to acknowledge network events and to track and create work requests for supplier organizations. MSI, High risk notifications

Timely resolution of any network impacting event updates to outages and system changes or upgrades

Submission of Abnormal Events into the vRepair-AE reporting system per the documented guidelines thru M-6 Metasolv

Providing Tier I support to all Network Operations field personnel,OSP

Creation and Management of High Risk events and Change Control activities.

Disaster Recovery and Emergency Preparedness events.

        Proactive maintenance activities to prevent or prohibit future instances of Network failure.  Active support of the STP SS7 Network.

     Manage and control the restoration of network impairments and assist in the emergency restoration of failed systems and facilities, be it voice data, external alarms such as bldg. fails AC /Hvac and fire alarms., cable vault ,fuel and floods, power, equipment alarms not tied to the network

Support to switches voice DCO,EWSD,5ESS,DMS100/200,DMS10,DCO data, hubs, HIS, Voicemail etc.

Netcool applications  M- 6 ticketing ETC

 

Strong working knowledge or Subject Matter Expect in one (or more) of these TDM switching technologies: 

  GTD-5, DMS 10, DMS 100, 5ESS, DCO, SS7/ISCP/AIN knowledge of transport thorough understanding of DS3 Multiplexing, SONET, WDM and ROADM theory technologies Tellabs 5500 DCS, Tellabs 532L DCS, Tellabs 530/531/532 DCS, Tellabs 7100 ROADM, Tellabs UMC1000 DLC, DEXCS ECS1 DCS, DEXCS CS1 DCS, DECXS CS1L DCS, Alcatel 1631 DCS, Alcatel Litespan 2000 DLC, Alcatel/Lucent FT2000 SONET, Alcatel/Lucent, DDM2000 SONET, Alcatel/Lucent SLC2000 DLC, Alcatel/Lucent DACS4 DCS, Alcatel/Lucent DACS2 DCS, Cisco ONS 15454 SONET, Ciena CWDM, Fujitsu FLM series SONET, Fujitsu FW 4xxx series SONET, Nortel SMDS Classic SONET, Nortel .OM3xxx Series SONET, Nortel Connect DX SONET, Nortel OM5200 DWDM, Nortel Access node DLC

Solid working experience of High Speed Internet networking, Cisco and Juniper routers, Lucent and Ciena ATM switches, Ciena EMS, FiOS / HSI SGD NEW, DSL SGD that includes WV, Adtran Total Access, BigBand VMS, Ciena Waveflow , GPON/BPON for AT&T thru their maint system AMS ,Adtran Total Access Products & EMS, TLS script.

AT&T E-911 Trunk Engineer March 2011- DEC- 2012 (Kelly Mitchell)

.BVOIP,CVOIP trunk engineering to support local PSAP agencies

The 911 Trunk Engineer is responsible for building, test coordination and turn-up of the new 911 network required by the footprint expansion of AT&Ts VoIP services. This includes issuing 911 documentation, building 911 trunk groups, and issuing DS0 and T1 facility orders as well as creating systems records and provisioning VoIP routing. Once the network is in place, the 911 TE coordinates the 911 testing, performs the individual trunk isolation, and completes the final Rate Center certification

Coordinate work with other internal and external departments to insure the health of the 911 equipment and network are functioning 100 % for the safety of our customers.

LERG, MSAG,PSAP, RC LRN ,T3 Planner interdepartmental operations to complete request also Granite and the LNP department to port lines.

Tested trunks thru CTP/ Sonus

Ongoing interaction with ILEC ,CLEC ,IXC, internal planning departments facilities and switch translations ,INTRADO ETC ILECS and RBOCs to establish LATA certifications. Migrations and Rehomes, plan the integration work and testing of the system for successful roll-out to customer networks. Collaborates closely with capacity planning trunk forecasting T3 planners driving change within the department to improve service, delivery, efficiency and utilization across the enterprise LERG,MSAG,ASOC etc. Microsoft Access

The primary point of contact for order planning activities for our internal & external clients and will oversee order provisioning. Vendor Coordination,

Understanding of databases and/or reference systems Cisco, Voip, AT&T Business Direct, Local and LD

 

Responsible for all SS7/E911 network routing connectivity, and LATA certifications, .Interfaces with the local company

 

AT&T   Richardson, TX
July 2007 – December 2009 
Account Management/Support(Kelly Mitchell)U-VERSE

1         Management oversight for service delivery, demand maintenance, and network performance of the UVERSE voice/data/video service platform, including hands on technical support of all network elements, OLT/ONT/etc.

2         Technical support for customer services including: ATM based DSL, IP enabled HSIA, VOIP, POTS, and video test to Gpon

3         Extensive analysis of layer 1, 2 and 3 situations to provide guidance toward resolution for transmission, routing and service establishment difficulties encountered by lower level support personnel

4         Managed IP enabled network services (Cisco product) over an IP backbone.

5         Test platforms Solaris, AMS, Citrix, Ciena

6         Ticketing systems AOTS, CTS ,USH, Remedy ,AWOS

7         Operational Procedures, issue jeopardies, and track progress through completion from install to test and turn up end user.
 

May 2006 – April 2007 Provisioning Analyst IT/Support  

Provided project leadership in the delivery of high quality solutions to address customer’s needs that met technical and business requirements

1         Working hands on experience in the implementation of Customer Relationship Management (CRM) solutions

2         Worked with client management and staff to integrate the client's business objectives, current technical infrastructure and state of the art technologies into enterprise-wide solutions

3         Participated in lifecycle project management including requirements analysis, design and implementation as well as timely and accurate reporting

4         Applied working knowledge of OSS/BSS systems and functions while working with large Service Providers and Telco environments

5         Worked on a major company re-home of AmeriPath’s company’s facilities network, local, long distance, 1800-XXX, Pots lines, DSL Frame relay, data, and voice service to new carrier access and spearheaded manual audit of company telephone invoices from multiple vendors AT&T, MCI, Sprint, Alltel, Qwest, Cebeyond, Time Warner, Cox Cable, Verizon, and SBC. These accounts were for remote network access to printers, fax lines, and DSL modems supported by Winsurge applications

 

 

AT&T   Dallas, TX (Algomod/Axelon)
September 2004 – April 2006
Network Integration Manager

1         Worked with the AT&T Digital Services maintenance center in Dallas, TX

2         Coached/managed agents, monitored customer service, queried databases to insure accuracy and operating status of customer’s domestic and international IP Enabled ATM, T1, T3/DS3 , frame relay, and SONET/SDH OCx orders and services in a global routed network utilizing OSPF backbone routing protocol and BGP external routing protocol

3         Account management to facilitate action with internal departments and access suppliers to resolve issues related to service delivery and repair of service problems involving routing/interface difficulties as well as layer 1 and 2 issues

4         Managed IP enabled network services (Cisco product) over IP backbone.

5         Test platforms BMP,CTP
 

Verizon Communications/GTE   Irving, TX
April 1998 – December 2003
Analyst/Access Design  

1         Responsibilities included provisioning, network design, database and project management, engineering and switch augmentation involving DS-0 to OC-192 level facilities, multifunctional team leadership, customer service and customer problem troubleshooting and resolution.

2         Received customer orders from customer service and used Computer Aided Drafting to design a path from field drop to CFA facilities and implement PRI, DSL, High Capacity/Broadband and modem services- each with budgets in the $7,000 range and with larger budgets in the $75,000 range

3         Customers included SBC, AT&T, MCI World Com, Alltel, Qwest, CenturyTel, Frontier and wireless providers such as T-Mobile, Allegiance Telco (XO), Primeco (MetroPCS), Sprint

4         Rolled out a build out for Voice Stream (T-Mobile\TBS) designing most cell sites in the Dallas-Fort Worth Metroplex. Designed first 175 cell sites for mobile phones and received a letter of commendation

5         Completed over 685 T1 upgrades/regrooms for AT&T on time and within specifications

6         Moved 300-400 T1 circuits for MCI on time and within specifications

7         Relocated fiber system equipment that involved 7-DS3s (500 lines) from one building to another within two weeks. -Received letter of commendation from Director of Boy Scouts of America

8         Designated as one of six team leaders in the Special Projects Provisioning Department. Assigned as team lead to oversee hot cuts, rolls, equipment moves and make project assignments to team members. Worked with account managers, customers and vendors to ensure successful project completion in OSS TBS, REMEDY
 

GTE   Garland, TX
January 1982 – April 1998

Central Office Switching Technician

1         Performed circuit testing, troubleshooting and configuration of Nortel DMS, DACS, T1/T3/SONET switching and transmission equipment systems, channel banks and CSU/DSU's. Special Service Technician responsibilities included physically wiring lines, installing central office plug-ins and testing from Central Office to customer premises. Maintained switches for internal and competitive local external carriers (CLEC). Major customers included Raytheon, City of Garland, Garland Independent School District, and Baylor Hospital

2         Relocated 3,900 Garland ISD lines after new equipment purchase. Initiated move at night while school was in session which enabled use of hot cuts to test all lines. Required precise Central Office coordination with field technicians per line. I received letters of commendation from four ISD member schools

3         Moved City of Garland’s 911 trunks, police, hospital, and fire department lines to new switch equipment within allotted time: entailed building trunks, new lines, digging/laying cable, test and cuts

4         Performed test and turn-up with the local and long distance telephone companies of fractional T1's, DS1's, DS3's, OC3's, ISDN BRI/PRI circuits ADSL,VDSL TECHNOLGIES.

 

 

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