REGINALD BROWN

1491 Bangor Street SE #2

Washington DC 20020

202-889-9661/202-746-2820

 

SUMMARY

·   Experience and in-depth knowledge is across wide array of spectrum such as wired and wireless networks

·   Excellent experience with call managers including Cisco and Avaya call servers and contact centers

·   Excellent experience with VOIP call managers, routers, switches VOIP gateways and IP networks, technology management, engineering, design, and operations

·   Experience installing Enterprise Voice solution, and migration from Avaya to Cisco, or Cisco to Avaya

·   Extensive hands on experience with troubleshooting telephone systems hardware/software, voicemail, digital sets and VOIP phones.

 

EXPERIENCE:             

General Dynamics/USCG, Washington, DC

Infrastructure Engineer 07/12 to 06/14

·   Participate in the design, installation, configuration, troubleshooting and monitoring of core LAN/WAN required for VOIP

·   Coordinate with engineering and architecture teams for design, setup and configure Avaya CS1000s, CS1000M and CS1000e infrastructure

·   Installed cable pathways (cable management, CSFU’s, trays, relay racks, J hooks, D-rings), installed, terminated, test, labeled and documented horizontal/vertical cables (secure/unsecure), backbone cable (300, 144, 96, 48, 24 AND 2 PAIR) strand cable to HCC/MCC/ICC (fiber/copper), Wireless Access (AP, Antennas) Points, power distribution racks, WLAN, IEEE 802.11b/g/n, fiber, CAT 6 and coaxial cable dressed

·   Troubleshoot and documented results for cabling, adhered to all service level agreements (SLA), mounting and grounding cabinets, designing and build our Telecom Rooms, reading prints and modified when necessary for application

 

General Dynamics, Alex, VA

Lead Infrastructure Tech 10/10 to 5/12

·   Design, install, configure, troubleshoot and monitor of core LAN/WAN required for VOIP

·   Testing, troubleshooting, cutting over phone lines, PRI’s, voice and data, Trunk

·   Designing of ISP raceways, terminated jacks, patch panels, towers, Zone Distribution Boxes (ZDBs)(110 blocks), Backbone and Risers (20 floors) 802.11 infrastructure including wireless access points (WLAN), dressed cable in closets, Hilti Certified, R&D Inventory Telecom materials, Mounted/Grounding of Racks and Cabinets in Telecom closets, Build out CSR (Computer Server Room, Telecom Room (TR), SONET and NBX (Main Telecom Rooms), Dressing of Cables/Fiber, Q&A, WAN/LAN, Performed site surveys, lifting up to 100 pds

·   Troubleshoot malfunctions of network hardware and software applications, telephones and security systems

 

DC Government, Washington, DC                                 

Infrastructure Engineer 03/10 to 10/10

·   Installed VOIP systems using routers, switches, and gateways.

·   Terminated coaxial cable for monitors and LCDs TVs, build and termination of patch panels, Krone blocks termination, patch panels 110 connections and EIA/TIA 568B, MCC, ICC, HCC installs along with infrastructure (tray baskets, ladder, racks, etc.,) MDF, IDF, workstation terminations, overhead pulling of cable, Ethernet, reading drawings and blueprints, fire stopping, coax etc., designing ISP jobs, site surveys, and Verizon UG conduit

·   Managing assigned projects and program components to deliver services in accordance with established objectives.

·   Resolve operational issues and restore services, when there is malfunctions of network hardware and software applications

 

 

 

 

 

 

 

J.W. Marriott, Washington, DC 

Infrastructure Engineer                                      06/09 to 10/09

·   Installation of Avaya telephones at J.W. Marriott Hotel in Washington DC. 

·   Replaced analog system with digital PBX and terminated at ICC, HCC and MDF. 

·   Trained staff on operation of VOIP phone system. 

·   Assisted with designing of crossover, rack and stack of switches, Ethernet, patch panels, dressing of cables, WAN/LAN, DNS DHCP, etc.

 

CSC, Falls Church, VA         

Infrastructure Engineer 03/08 to 06/09

·   Coordinated/conducted installs, moves, add, and changes (ICMS) activities based for complex activities including integrated equipment and systems. Designed and implemented MAC's at various locations to accommodate corporate restructuring to meet service level agreements (SLA's).

·   Assessed diagnostic information and determined alternative courses of action. Recommended and implemented process changes.

·   Technology Used: Cisco Switches, Cisco Routers, Ethernet, VLAN, FTTP, OSP, OSPF, BGP, ISP, DNS, DHCP, FTP, NTP, SMTP, SNMP, and TELNET, VPN, WLAN, VOIP, T1, T3, ADSL, SDSL, ISDN, DHCP, demarc, CAT5E, CAT6, fiber, coax, cable trays, networking hardware, equipment racks and cabinets.

 

Verizon, Chantilly, VA 

FIOS Technician                                                                                   10/07 to 03/08

·   Installed Fiber Optics Video over coax and setup of Set Top Boxes (STBs), replaced and configured routers on Windows OS, Ethernet, and TCP/IP.

·   Configured customers network for proper activation of STBs and signal strength and continuity.  Trouble shoots, testing and configuring ILECs customer’s computers/routers for network/software diagnostic and installs.  Responsible for adequate stock on Verizon truck 

·   Technology Used: ISP/OSP Engineering, OSHA, OSP, ISP, Ethernet, Window Operating Systems, VLAN, WLAN, IEEE 802.11 b/g/n, Cisco Switches, Cisco Routers, FTTP, SONET, DNS DHCP, VOIP, T1, T3, ADSL, SDSL, ISDN, WAP, demarc, CAT5E, CAT6, fiber, coax, heavy lifting, ladders, cable trays, heavy lifting, equipment racks and cabinets.

 

MD Dept. of Agriculture, Riverdale, MD 

Cable Technician                                                                                  09/07 to 10/07

·   Installed, terminated and tested Ethernet network from jacks to ICC (telephone closet to workstation) on CAT 5E cable during renovation.

·   Technology Used: ISP Designing, OSHA, Cisco Switches, Cisco Routers, VOIP, T1, T3, ADSL, SDSL, ISDN, demarc, CAT5E, fiber, coax, ladders, cable trays, equipment racks and cabinets.

 

Bank of America, VA      

Field Engineer                                                                                       06/07 to 09/07

·   Configured and tested CISCO/Avaya Phone Systems at Bank of America

·   Overnight travel required to various sites in Virginia.

·   Technology Used: ISP, Cisco Switches, Cisco Routers, Cisco Call Manager, CAT6, fiber, coax, cable trays, equipment racks and cabinets.

 

Qualxserv, Alexandria, VA                                               

Technician Field Hardware 03/07 to 04/07

·   Installed and troubleshooting DELL/IBM/Lenovo Laptop/PC’s at customer site.

·   Replaced hardware via ticket system (SLA), replacing motherboards to monitors.

·   Installs of FRUs retrieved from parts pick-up locations

·   Technology Used: ISP support, Cisco Switches, Cisco Routers, Ethernet, VLAN, OSPF, VOIP, T1, T3, DNS DHCP, ADSL, SDSL, ISDN, demarc, CAT5E, CAT6, fiber, coax, cable trays, equipment racks and cabinets.

 

Covad, Maryland                                                                                    

DSL Technician  10/06 to 01/07

·   Installation and troubleshooting of Verizon (ILECs) DSL Internet over copper POTS (VOIP) lines (commercial and residential).

·   Technology Used: ISP, OSHA, Cisco Switches, Cisco Routers, Ethernet, VOIP, ADSL, SDSL, ISDN, WAP, WLAN, DNS DHCP,  RS-232, demarc, CAT5E, cable trays, equipment racks and cabinets.

 

 

 

Verizon, Washington, DC              

Residential Install Service Tech01/06 to 04/06

·   Residential and Commercial Telephone Installation service - NID (demark) to inside customers home. Repair/replace infrastructure from IW and Jacks to wall fishing etc. No supervision - point of contact (email and fax). Network diagnostic

·   Technology Used: OSP/ISP Maintenance, OSHA, VLAN, WAP, Window OS, Cisco Switches, demarc, Ethernet, Frame Relay, CAT5E, ladders, cable trays, equipment racks and cabinets.

 

US Army Corp of Engineer, Ft. Belvoir, VA                      

Lead Electronic Tech II - 10/04 to 06/05

·   Ethernet/Wireless network, MCC/HCC/ ICC, dressed cable, terminated/tested Fiber Optic (MTRJ)/copper CAT 6 Cable.  Rack and stack switches etc., floor mounted COM, designing trays and ladder racks, build out of patch panels,  measure/maintain and documented team performance in relation to established goals, time frames and service levels. Revised plans as necessary.

·   Technology Used: ISP, WAP, OSHA, Cisco Switches, Cisco Routers, Ethernet, DNS DHCP, WLAN, VOIP, T1, T3, ADSL, SDSL, ISDN, CAT5E/6, ladders, cable trays, equipment racks and cabinets.

 

Homeland Security, Tyson’s Corner, VA  

Field Technician                                                                                03/04 to 10/04

·   Pulled and terminated new construction facility with backbone cable to CAT 5 TP copper and Fiber Optics 6, 12, 48 Strands.  MCC, ICC, HCC installs along with infrastructure (tray baskets, ladder, etc.). Terminated 66, 110 and krone block, built out telephone closets, workstations, risers, etc.

·   Technology Used: ISP Designing, OSHA, Cisco Switches, Cisco Routers, Ethernet, CAT 5E, 66 and 110 blocks, ladders, cable trays, racks and cabinets. WAN, LAN, WAP, WLAN, designed infrastructure, performed site surveys, Verizon UG conduit, plats, and aerial drawings

 

Comcast, District Heights, MD

Network Field Service Tech                                                                01/02 to 03/04

·   Digital and Analog Video Installs. Installed modems, drivers and NIC's, Aerial/Underground Coaxial and Copper Installs TCP/IP computer configurations and Network diagnostic

·   Technology Used: OSP, BICSI, OSHA, CAT5E, Coax, cable modems, ladders, cable trays, equipment racks and cabinets, troubleshooting, CLEC, Windows 2000, 98/85, NT 4.0, X86

 

Verizon, Washington, DC

Network Field Technician                                                                      01/99 to 01/02

·   Download/upload Verizon (VPN) database files for testing on DaVaR  Systems (LFACs), tested and updated Verizon’s (ILEC) LFACs files and troubleshooting telephone circuits (copper) by computer/manually from pole/land mounted SAC Boxes in the Metro area.

·   Prepared timesheets and Management Summary Reports, maintained, monitored and housekeeping of SAC boxes.

·   100 percent travel, assist and train other team members.

·   Technology Used: BICSI, OSHA, VLAN, DNS DHCP, Cisco witches/Routers, T1, T3, ISDN, demarc, troubleshooting, CAT5E, 66/110 blocks, ladders, trays, racks and stack, Frame Relay, Voice & Data Network Design. WAN, LAN, designing ISP/OSP and performing site surveys, Verizon UG conduit, plats, and aerial drawings and installs/repairs

 

EDUCATION:

·   Idea Public Charter School for Adult Education, A+, Network +, DC UPO, Microsoft Word Advance
University of District of Columbia/McKinley Tech DC, A+ Computer Repair,

·   Washington Saturday College/FCC General Endorsement License DC

·   General Communications/Computer Operations, Rockville, MD

·   Capitol Commitment/Residential Telecommunications, DC

·   DC Link and Learn/Computer Repair

·   ICI Systems 2003: MCSA A+, Net+, (Apple Network , Window 2000 Network and OS Essentials #, CCNA, and Windows 2000 Network Environment #) Certificates

·   FCC General Broadcasting Endorsement