Gregory K. Lamb

Greglamb87@yahoo.com

 

SUMMARY 

Operations Manager-Customer Operations with 26 years experience in Telecommunications and Call Center Operations. Disciplines include management of hourly as well as staff with broad-based experience in Operations, Contract Management, Cost reduction, Budgeting, Labor and employee relations. Other, FiOS (Verizon – FTTP) U-Verse (AT&T IP based multi-media services) with thirteen years experience as an I&R craft technician working in the field with OSP underground and aerial construction.

 

 

●   Project Management	●   Written Correspondence	●  Crew Supervision
●   Scheduling	●  Customer Service	●  Team Leadership
●   General Office Skills	●  Computer Savvy	●  Professional Presentations

 

 

EMPLOYMENT HISTORY: 

 

DenC Services  -  Trainer/Mentor 2013 to 12/2014

Training AT&T MST technicians to identify and repair cable faults using the newest trouble locating equipment in a one-on-one environment. This training is specifically designed to equip AT&T MSTs to more efficiently and effectively qualify AT&T OSP facilities for U-Verse service.      

 

Triage Partners Inc. – FiOS supervisor 2010 to 2013 Paramount Ca.

Supervisor with fifteen direct reports responsible for completing FiOS multimedia installs in the Los Angeles and Riverside county areas.

 

M&L Enterprises – Rancho Cucamonga California  2008 to 2010

M&L is a metal fabrication company designing and building structural and ornamental metal work for business and residential applications.  My functions were to measure, design, build and install large and small ironwork projects using many different types of cutting, bending, drilling sawing, fastening and welding tools in order to build projects to strict specifications.   

 

AT&t U-Verse Technician    05/2008  to  10/2008 This position requires me to Install and maintain fiber to the node and fiber to the premises service for residential and business customers using my extensive technical skills and knowledge to provide   U-Verse fiber optic technology voice, data and video to fit the needs of each customer and effectively integrate it into any existing communication, media or entertainment equipment and services. Continually improved productivity, used extensive customer service skills to provide outstanding service, and shared my extensive knowledge and craft skill with other newly Hired Technicians providing leadership and support to improve their employee performance. 

                     

 

Verizon Communications                                     

Operations Manager-FiOS    2003 to 2007

 I was assigned to oversee the implementation of FiOS as a new fiber optic technology to the field in the Inland Empire area of California. I was one of the first Verizon managers in California to manage a crew of FiOS (FTTP) technicians in providing voice, data and video high speed services.

 

v      Conducted successful demonstrations for city officials, developers, as well as the media. showcasing the capabilities and quality of FiOS technology.

 

Participated in the initial staffing of the FiOS department by conducting structured interviews of prospective candidates for hire into technician positions and making recommendations for hire.  

 

v      Responsible for training of new technicians and performance tracking during the probationary period.

 

v      Acted as Inland Division safety coordinator in addition to my regular duties coordinating safety programs, investigations, analyzing root cause analysis reports and developing action plans for safety performance improvement 

 

 

During this time my responsibilities included managing eighteen FiOS technicians as direct reports  performing all usual duties as FiOS Operations Manager such as budget, work assignments, discipline, employee reward, training and safety.

 

GTE/Verizon                                   

Local Manager – Customer Operations    1999  to  2003

 

Promoted to Local Manager Customer Operations from field technician after demonstrating leadership qualities on special projects and accepting many assignments as "sit-in supervisor". My first assignment as a manager was to oversee the Verizon Crestline - Arrowhead facility in the San Bernardino mountain area.  My daily responsibilities included managing the workload, payroll, union issues, quality and safety inspections, training as well as accident investigation and resolution of customer issues. During this time I was faced with many challenges that affected Verizon facilities as well as the local community.  

 

Managed network maintenance facility with responsibility for all employees and equipment.

    

v     Provided day to day direction and administrative management of all resources  responsible for providing installation and maintenance of telecommunication service in the San Bernardino mountain communities.

 

v     Assisted in the rebuilding efforts for of communications infrastructure in the area after the challenges of forest fires and mudslides associated with Bark beetle infestation.

 

v     Interfaced well and successfully with local government, utilities, emergency agencies and local residents coordinating reconstruction efforts. 

    

Maintained a perfect safety record during the entire assignment as manager in the area.

 

 

EDUCATION

 

University of Redlands

Recently completed coursework required to receive a Bachelor of Science degree in Business and Management GPA: 3.0

 

 

MT. San Antonio Jr. College -

Associate of Arts Liberal Arts

 

GTE/Verizon/AT&T                                                                                                              

Organizational training