Ÿ 1601 Dundalk Ave., Baltimore, MD  21222 Ÿ Phone: (443) 602-4564 Ÿ  E-mail: mkieska33@gmail.com

 

PROFESSIONAL SUMMARY

 

An award winning Project/Financial Manager with >16 years of applied expertise in managing complex projects and producing results.  Accomplishments include: conducting cost analyses for 1742 business telecommunication networks with combined value of >$121M; conducted detailed process evaluations and streamlining which led to >$3M in cost savings; monitored and managed >$85M in material acquisition expenditures for various projects.  An exceptional communicator able to build coalitions among cross-functional teams to set specific goals and benchmarks and achieve measurable results. Core competencies:

 

·         Deadline-Driven Project Management	·         Building Internal & External Coalitions
·         Financial Analysis and Management	·         Process Reporting & Document
·         Root Cause Analyses and Waste Reduction	·         Public & Customer Relations & Communication
·         Cross-Functional Team Building and Leadership	·         Advanced Communication & Public Speaking

 

PROFESSIONAL HISTORY

Data Planning Engineer

Verizon – The Judge Group

Silver Spring, MD                                                                                                                06/2013-Present

·         Plan and manage port capacity for the elements in the HIS data network

·         Review traffic engineering recommendations, network deployment plans, and DSLAM growth  requests

·         Prepare and issue Capacity Creation Requests (CCRs) for new DSLAM/switch/router elements required in the HSI network

·         Plan and issue circuit requests (BDMS BeRTS) to connect network elements and provide network bandwidth relief

·         Manage life cycle of  new equipment and equipment retirements from Capacity Creation Requests (CCR)  create through material required data including updates to a job issuance report

 

Grants Coordinator

Governor’s Office on Service and Volunteerism

Baltimore, MD                                                                                                                10/2012-5/2013

·         Document and report on program and member issues

·         Monitor all AC regulations and distribute to grantees

·         Support grant-making and outreach activities of the Governor’s Commission on Service and Volunteerism

·         Help coordinate state-wide events and volunteer recognition activities

·         Assist with selection and monitoring of grantees (application review and award negotiation, site visits, monitoring reports, and continuous improvement coaching)

                           

Central Office Engineer/ Project Management

Verizon, Baltimore, MD                                                                                                   12/2004 – 7/2012

·         Conducted detailed cost analysis on expenditures for building and maintaining 1742 business telecommunication networks with combined value of >$121M

·         Interfaced with 10 installation vendors; issued RFQs, reviewed and negotiated scope of work and labor pricing, issued contracts valued at $1k-100k, scheduled and monitored project milestones

·         Monitored >$85M in material acquisition expenditures.  Generated detailed pricing reports on material acquisition requirements for each contract.  Based on project plan requirements, issued 4105 material orders and expedited orders to ensure timely availability of material for project completion

·         Issued 1015 estimates, work orders, managed funding and closures of projects, each valued at >$50k

·         Managed labor and material billing and audits, corrections and overview of budget review

·         Conducted sensitive employee and vendor billing audits

·         Conducted detailed budget analyses and audits for >200 jobs, annually; enforced budget quality control and issued requests for adjustments

·         Managed escalations, identified potential problem areas and took corrective actions to minimize project impact, generating >$3M in savings

·         Generated monthly labor and material budget reports and presented the findings to the Engineering Team Director and Vice-President

·         Tracked all projects for cost-overruns, generated supplemental budgets valued at up to $3M; successfully revamped the budget process to reduce supplemental budgets from 100 to 0 per year

·         Generated ad-hoc budget reports for Capital and Maintenance budgets to facilitate managing expenditures, investigating questionable charges and issuing corrections

·         Generated detailed cost-comparison reports based on vendor bids for the Unit Manager and Director, facilitating significant cost savings and contract negotiations

·         Developed and documented methods and procedures for acquisition, vendor and installation contracts, as well as budget management

·         Single Point of Contact for budget Scaling project for MD/DC/VA region

·         Understanding of Sarbanes-Oxley policies

·         Interfaced with up to 25-30 internal and external units to ensure timely meeting of critical milestones for major projects

 

President

Southeastern District Police Community Relations Council (SEDPC-CRC) 1/2002 – 11/2010

·         Created a budget for the CRC with initial funding of $8k; over 8 years increased the budget by 312%

·         Lobbied to >100 Community Organizations, local and state-wide businesses, public officials and philanthropists to secure financial and grass-root backing in support of community projects

·         Served as the Public Relations Officer and  Spokesperson for the SEDPC-CRC; gave >50 television, radio and print media interviews, issued >500 press releases/News bites; building strong relationships with editors of local papers to promote local concerns

·         Hosted >192 monthly, year round, public meetings and Council meetings

·         Identified and secured >100 keynote speakers for public meetings

·         Interfaced with >30 Baltimore City Police Department, as well as Local, State and Federal Offices to resolve community concerns and issues

·         Served as the intermediary between Police Department staff, Media and other local Officials, facilitating dialogues around sensitive and politically charged topics

·         Testified 10 times on behalf of the Southeastern District Police Community Relations Council in front of the MD State Senate, MD Delegates and Baltimore City Council

·         Managed over 1,000 community complaints for the Southeastern District Police

·         Organized and hosted 20 annual fundraisings and 9 holiday awards events, coordinating all facets of each project from conception to delivery

·         Identified and applied for 8 grants, securing >$30,000

·         Conceptualized, raised funds and organized creative community service programs to build stronger relationships between the community and local police

·         Communicated with local residents through cascade News flashes and a listserv with >500 members 

 

Verizon (Previously Bell-Atlantic) Baltimore, Maryland                                          12/1996- 12/2004

District Office Specialist - Client Relations/Staff Development Officer (2000-2004)

Served as the District Contingency Planner; oversaw/approved expenditures; tracked and analyzed Capital-to- Expense Expenditures; served on the Safety Team and coordinated trainings; organized district-wide meetings; using MAP Info, created district maps identifying local telecommunication infrastructure

·         On behalf of the Director of Network Planning (DNP) completed special projects and presentations, conducted audits, and organized meetings

·         Resolved escalated  issues referred to the DNP and investigated sensitive HR cases

·         Interfaced with cross-functional teams, departments and managers to enforce compliance with timetables and assignments

·         Conducted detailed accounting audits on billing, time charges, cost delegations and generated reports

·         Created team training documentation and implemented procedures to increase individual efficiency

·         Served as the Training Coordinator and visited various sites to deliver presentations on building and fostering inter-departmental coordination, increasing overall productivity and meeting performance matrixes

·         Conducted detailed research, developed matrixes for compliance with organizational financial reporting and created District-wide Tracking data for 228 Employees

·         Identified billing errors and recaptured >$50k due to over-billing

 

Auditor

Vender Sourcing Office (Bell Atlantic) (1998-2000)

Reviewed and evaluated job reporting process and enforced record management quality control

·         Increased efficiency of technician’s work sheets and decreased costs associated with inefficiencies and errors 

 

 

Administrator/Dispatch (1996-1998)

Liaised with Vendors, Vendor Managers and Site Supervisors to track and coordinate job completion process, as well as ensuring compliance with performance matrixes

 

EDUCATION & TRAINING

 

·         Between 2000-2012 Completed >1050 hours of Continuing Professional Education courses on such topics as: Project Manage, Finance, Costing, Leadership, MS Suite, as well as vendor specific technical training 

·         Business Management: Completed 31 academic credits towards AA, 2007-2011
Community College of Baltimore, Baltimore, MD 2006-2010 GPA: 3.4 out of 4.0

 

TECHNICAL SKILLS

Software: Advanced knowledge of Microsoft Suite (Word, Excel, Power Point, Access, Lotus Notes, Outlook), Visio, Maps Info, Oracle, Pivot Tables, Lotus Notes

SystemsSoftware: Advanced knowledge of Microsoft Suite (Word, Excel, Power Point, Access, Lotus Notes, Outlook), Visio, Maps Info, Oracle, Pivot Tables, Lotus Notes

 

Systems:Viper - Broadband Circuit Augment Tracker,  MRTG - Measure Rate Testing - Service Order Management (SOPDOE), Create Capacity Process - Job Tracking (CCP), COEP - Central Office Equipment Warehouse, BAAIS- Circuit Inventory Capacity, Capital Management (CMS), Workforce

Administration (WFA), Capital Management (JTCMS), Project Costing, Account Payables, Project Costing (VIV), Purchase Order and Acquisition Tracking (CCP/SAP-CCP), Support Request (CVCE – AORS) Material and Equipment Tracking and Logistics (MSolv, PICS, COE), Help Desk – IT

Solutions, Supply Chain Reporting (SAP), Materials Cataloging (STARS), CTLR (Central Time and Labor Report), Material Identification and Acquisition (VARTAC), Waste Disposal Tracking, Training Educational Development System (TEDS), Grant Tracking and Application, Network Capital Management Guide (NCM), Inventory Management (COEP), Centralized IT Request (Software Central) Lotus Notes, Time Sheet Tracking (Work Brain), Cost and Expense Tracking (Expense Library), Service Ticket Tracking (CTS), Verizon Help Desk, Cost Allocation Tracking (PEAS), LMOS (Line Maintenance Order), Sell One More Data Base

 

                                 

 

 

 

 

                                     AWARDS & RECOGNITIONS

 

·         Baltimore City Council – Commendable Service Honor for Southeastern District Police Community Relations Council – June 2011

·         Verizon – 15 Year Service Anniversary Award, 2011

·         Outstanding Achievement for Network Engineering and Planning – Ovation Award 2009

·         Appreciation Award from Baltimore City State’s Attorney – 2009, 2006 & 2005

·         Verizon Central Office – IOF Engineering and Planning Recognition Award for significant positive impact to baseline budget – 2008

·         Outstanding Financial Development Award Presented by the American Red Cross – Volunteer of the Year 2008

·         President Stephanie Rawling-Blake – Baltimore Best Mom Appreciation Award for dedication to community service – 2008

·         Baltimore City Police Civilian Academy Award – 2008

·         Participated in Our Daily Bread local food distribution - 2008

·         Appreciation Award for participation of Home Town Heroes for the American Red Cross – 2008

·         Invest Star - Verizon Vice–President Award for Outstanding Service Commitment – 2007

·         Director for Central Office Engineering – Appreciation Award – 2007, 2006 & 2005

·         Verizon C2C (Coast to Coast) Award – Outstanding Commitment to Community Service – 2007, 2006, 2005 & 2004

·         Invest Star - Verizon Vice–President Award for Outstanding Service Commitment – 2007

·         Appreciation Award presented by Southeastern Commanders – 2007, 2006, 2005 & 2003

·         Appreciation Award from Baltimore City Police Commissioner – 2006 & 2005

·         Recipient for the International Women’s Day Achievement Award for dedication and commitment to community service, given by Baltimore City Mayor Martin O’Malley – 2005

·         Verizon Appreciation Award for coordinating Bring Your Child to Work program – 2005

·         Verizon Excellence for Individual Achievement – 2003

·         Community Law Center – Appreciation Award Outstand Commitment – 2002

·         BOLD– Building Opportunities for Leadership Development – 2002

 

CIVIC ENGAGEMENT

 

·         As the SEDP-CRC spokesperson was invited to speak at various community meetings >60 times & was interviewed/quoted in major News print, web, radio and TV media outlets on 16 different occasion, 2010, 2009, 2008,2007. 2006. 2005, 2004, 2003, 2002

·         Served on the planning committee for American Red Cross Home Town Heroes – 2010, 2009, 2008, 2007 and 2006

·         Appointed by Governor Martin O’Malley to the Women’s Commission – 2010, 2009 and 2008

·         Committee Member of the O’Donnell Heights Redevelopment Project – 2010 & 2019

·         Co-Chair for the Maryland Commission for Women’s Hall of Fame Event – 2010

·         Member of Southeastern District President’s Council – 2010 & 2009

·         Member of South East Neighborhood Development – 2009, 2008, 2007, 2006, 2005 and 2004

·         Key speaker representing the SEDP-CRC at the Governor's Office on Crime and Prevention  - 2008, 2007 and 2005

·         Participated in Prostitution Task Force – Baltimore City State’s Attorney’s Office - 2008 and 2007

·         Coordinator for Verizon Season’s Reads Literacy Program – 2007, 2006 and 2005

·         Committee member for Esprit De Corp, planner for Bring Your Child to Work Day – 2007, 2006 and  2005

·         Planning Committee for Halloween Fund Raising Event – Police Memorial Fund – 2006

·         Vice-President of Verizon Telecom Pioneers Central District Maryland, Chapter 44 – 2006, 2005 and 2004

·         Captain 46th Legislative District Campaign for Mayor Martin O’Malley and Member of the Women’s Steering Committee - 2006

·         Chair of the Committee on High Intense Drug Trafficking Area (HIDTA) – 2005

·         Secretary of the United Democratic Club – 2005

·         Member of the Promotions Committee for Main Street Program – 2005

·         Testified in support of Baltimore City Police to Maryland Senate Hearing  2005

·         Co-founder and President of DAART – Dundalk Avenue Area Residents Together – 2000, 2001 and 2002

 

Training

2000 - 2012

 

Application and People Skills Training > 300 Hours :

 

Lotus Notes, Microsoft Word, Excel, Access, Power Point, Visio, VIV Financial Convergence, Detailed Engineering, Corporate Compliance,  Code of Conduct, Time Reporting , VSAP, BDMS, Capital Management Training, (CMS), Express Track, MSolv – SAP – Vendor Training, Request for Quote and Firm Price Quote, Creative Capacity Process Tools Reporting, CCP/SAP Billing Supply Chain Services, PICs Warehouse, Project Costing Asset      Turn-up, PeopleSoft Query Reporting, Parent Routine for RTO and RWOs, FTTP Fios. Verizon Central Office Application and Installation,  SAP Releases, SAP – Overview, SAP – Reports, SAP OSP Engineering, Verizon’s Broadband Vision, According to COE, Web IFAS,  WFA – Work Force Administration, Project Costing, Accounts Payable, Network Capital Management, JTCMS – Job Tracking Capital Management System, SOPDOE – Service Order Provisioning Dispatch Out, Visio, Maps Info, Time Management Course, Juggling Priorities, Handling People with Diplomacy and Tact, The Better Business Writing Course, Preparing for Leadership – Taking the Lead, Total Time Management, Fundamentals of Total Time Management, Conquering Conflict through Communications, Culture and Behavior, EEO Sexual Harassment , Management Information Over Load, 80 Days Around the World; Understanding of Culture; Communication Curriculum for International Business Skills, Culture, Customs and Norms, A Rich Tapestry of Cultural Contrasts, Why Diversity Matters

 

Telecom Vendor Specific Equipment Training > 750 Hours

Alcatel-Lucent Lamda Unite and Metro EON Ring, Lamda Unite Multi Service Switch, ADTRAN TA300, Tellabs ROADM, Tellabs Video, Nortel DWDM and NGAM Overview and Optera, Fujistu Flashwave 4000 and Overview, Motorola Video Head,  ADC Fiber, ADC DSX,  Telemar, ASAM 7300 UD, Litespan ASM, Tellabs GPON, EdgeLink EL100, Corning Fiber,  Collocation Power Inquiry, Titan 500, Telamon Overview, Electrical Hazards, Excavation Work, CEVs Huts and Cabinets, Best Practices Rotation of ROADM, Principles of Digital Technology,  Bonding and Grounding, All Digital Convergence, Environmental Awareness, Hand and Power Tools, Working Aloft,  Hazard Communications, OSP and I&R History, Personal Protection working with Equipment, Tree Trimming, Working Aloft, Basic Electricity, Working with the Customer, I&R OSP Drop Installation, Pole Climbing and Extension Ladders, First Aid Refresher, American Red Cross – CPR, Safety Defensive Driving Courses.