IDA L. ROSA

80 Bartholdi Avenue, Jersey City, NJ 07305

201.988.5562

ida.rosa@aol.com

 

ENGINEERING MANAGEMENT- TELECOMMUNICATIONS

PROFESSIONAL

 

A dynamic, team spirited and performance driven engineering professional with an extraordinary blend of leadership, business and telecommunications industry knowledge. Creative problem-solving and trouble shooting skills complemented by meticulous and creative detail to overall work.

 

PROFESSIONAL EXPERIENCE

 

HOBOKEN BOARD OF EDUCATIONHoboken, NJ
                                         
TEACHER’S AIDE (PARAPROFESSIONAL)   09/2013 – Present

§ Provide effective instructional support to pre-kindergarden students.

§ Monitor and supervise students behavior in a classroom setting.

§ Assist students in successfully learning the daily lesson objectives.

§ Reinforce targeted lesson skills to small or large groups of students.

 

KEARNY BOARD OF EDUCATIONKearny, NJ
                                         
TEACHER’S AIDE (PARAPROFESSIONAL)   03/2013 –  09/2013

§ Provided effective teacher support to pre-kindergarden special needs students.

§ Administered ABA program to three autistic students to develop  reading/writing skills achieving outstanding results and   improvement in each child.

§ Aided and instructed students with a variety of classroom tasks/activities with positive results.

 

JOULE STAFFING INC.                                                                      Secaucus, NJ

 

             TEMPORARY STAFF MEMBER (Administrative Projects and Assignments)                                         

 

             LEASING AGENT/ ADMINSTRATIVE ASSISTANT (08/2011 – 10/06/2011)
 

§ Maintained up-to-date listings of all available properties

§ Answered incoming inquiries from residents, prospective tentants, and in-house personnel.

§ Assisted in the prequalification process of prospective tenants..

§ Performed background checks and obtained proper documentation.

§ Assisted with the recertifcation process of lease agreements with current residents.

§ Collected  security deposits, pet deposits and first month's rent as applicable.

§ Processed trouble tickets for maintenance issues with follow-up assistance.

                                         

     JIMMY JAZZ ECOMMERCE (10/2011  –  06/2012)                                                         

 

     CUSTOMER SERVICE REPRESENTATIVE                                                                      Secaucus, NJ

§         Provide product and service information and resolve customer complaints by pinpointing problems, offering solutions, corrections, and or adjustments.

§         Follow - up with customer to ensure customer satisfaction.

§         Process email customer email inquires in a timely manner.

 

   VICTIM’S OF CRIME & COMPENSATION (06/2012 – 09/2012)                                                        Newark, NJ

   EXECUTIVE SECRETARY   

§ Build case studies for victims of crime in the state of New Jersey

§ Interviewed and provided referral counseling for crime victims from legal, medical, financial and  psychological needs

§ Assisted victims to submit paperwork for compensation by the state.

§ Developed public awareness campaigns about victim rights

 

VERIZON COMMUNICATIONS INC.                                                                      Teaneck, NJ

                                         

              NETWORK ENGINEER (10/2000 – 11/2008)

             

              Key Projects & Accomplishments within the Network Engineer capacity:

                                                                                                               

              (SPOC) Single Point Of Contact Engineer                                                       

§ Effective  on-line trouble shooting and on-site technical support to over 20 field locations and over 100 engineering management personnel within five telephone districts.

§ Served as primary point of contact and liaison among engineering management teams, field teams,  sales teams, customers and vendors.

 

Disciplinary Budget Engineer                                            

§ Examined budget estimates for completeness, accuracy, and conformance with procedures and regulations.

§ Reviewed operating budgets to analyze trends affecting budget needs.

§ Directed the preparation of regular and special budget reports for service improvement and operations.

§ Provided advice and technical assistance with engineering projects/estimates with cost analysis, fiscal allocation, and budget preparation.

             

Site Administrator                                         

§ Effective coordination of projects with the IT department to provide helpdesk support to end users.

§ Successfully coordinated  training classes for new database implementation – clerical, engineering and management personnel 100% trained within specified timeframe. 

§ Accountable for database backup and maintenance.

 

Outside Plant Engineer                                                                     

§ Managed outside plant engineering telecommunication projects for four central offices with the effective coordination of construction and customer service departments.

VERIZON CONNECTED SOLUTIONS (previously named B.A.C.C.S.I.)

 

B.A.C.C.S.I. (Bell Atlantic Construction & Communications Services Inc.)                            Union, NJ

OPERATIONS CENTER SPECIALIST [2/1996 – 10/2000]

              Provided key resource assistance to a new up starting company founded in 1995.

                           

              Key Projects & Accomplishments:

Accounts Payable Department

§         Achieved the lowest accounts payable error rate throughout the BACCSI organization. 

§         Single point of contact for accounts payable for BACCSI region in NJ.

§         Resolved billing discrepancies with supplier/vendor/internal customers.

§         Ensured completeness and accuracy of payment vouchers received from field operations.

 

Logistics Department                                                       

§ Evaluated customer service satisfaction by monitoring productivity analysis and service indicators.

§ Developed flowcharts for the continuous improvement of work processes.

§ Trained OCS personnel on operational procedures and various work functions.

             

              Payroll Department

§ Coordinated management and technician payroll accounts.

§ Administered performance appraisals to multi-media service technicians

§ Forecasted resource schedules for six workload districts in NJ.

 

 

WASTE MANAGEMENT INC.

 

CHEMICAL WASTE MANAGEMENT INC.                                                                       Flanders, NJ

 

FIELD SUPERVISOR II  (10/1992 – 02/1996)

             

              Key Projects & Accomplishments:

 

§         Managed One-Million dollar pharmaceutical account.

§         Streamlined lab-packing and shipment processes.

§         Directed environmental legislation awareness training sessions for internal/external customers.

§         Recommended viable environmental solutions to solve customer concerns.

§         Evaluated manifest documentation under New Jersey regulation.

§         Maintained inventory records of hazardous substances per client site.

§         Scheduled shipments for waste removal.

§         Coordinated site investigations for potential environmental issues.

§         Conducted Phase I and II site assessments.

§         Produced environmental reports by compiling groundwater, soil sampling and site investigation data.

 

SPECIAL SKILLS

 

MS Windows/MS Office (Word, Excel, PowerPoint, Access, Outlook)

VISIO Technical Plus, Micro station, ICGS/ IDDS, BDMS, IVAPP, VBuild, FIOS - FTTP

Bilingual (English/Spanish)

 

 

EDUCATION

Stevens Institute of Technology - Hoboken, New Jersey

Concentration: Engineering Management