1325 Westwood Ave

North Tonawanda, NY    14120-2318 

(716) 692-6454

Rcp1325@verizon.net

 

Robert C. Peters

_____________________________________________________________________________________

 

Qualifications 

·         Over 34 years experience overseeing installation and repair of sophisticated telecommunications and data services to both residential and business customers throughout Western New York

·         Experienced manager, successfully supervising crews of up to 30 highly skilled technicians in installation, troubleshooting, analysis, maintenance and repair operations

 

 

Professional

Experience

 

RJE Telecom (2/08/2010 – 4/07/2012

·         Survey outside plant for Verizon regarding pole placement and facilities attached and associated with pole placement.

 

 

TekSystems (3/01/2009 – 8/31/2009

 

·         FTTP (Fiber to the Premise) contractor for Verizon.

·         Secure PAL (Premise Access License) agreements with property owners.

·         Survey site of MDU/MTU properties.

·         Design fiber prints for construction of FTTP.

·         Coordinate property locations for Inside Premise Build with sub-contractors.

 

 

Expertech (12/01/2006 – 2/28/2009

 

·         FTTP (Fiber to the Premise) contractor for Verizon.

·         Secure PAL (Premise Access License) agreements with property owners.

·         Survey site of MDU/MTU properties.

·         Design fiber prints for construction of FTTP.

·         Coordinate property locations for Inside Premise Build with sub-contractors.

 

 

 

Robert C. Peters

 

 

Allied Technologies Group (08/20/2004 – 09/30/2006) - Research Assistant

Buffalo/Niagara Falls Air Force Base, New York   United States

 

·         Duties: Testing Army/National Guard Applications for the ARMS Research Project.

·         Maintained a database, data input of testing results and physical medical records of applications.

 

Verizon (11/01/2000 - 11/20/2003) - Dispatch Manager

Buffalo, New York   United States 

 

·         Duties: Managed Dispatch Center from Northern border of New York/Canada Border (Niagara Country to the New York State/Pennsylvania Line).

·         Responsible for dispatching outside technicians for residential and business customer service orders and troubles.

·         Interfaced with special dispatched centers throughout the United States.

·         Maintained records of employees including training, absence, and safety

·         Project Manager for special order installation activities (Empire Net Circuits, AT&T, MCI, Sprint, E911, T1 services, DSL)

 

NYNEX, Bell Atlantic, Verizon (07/01/1989 - 11/01/2000) - Turf Team Leader

Buffalo, New York   United States 

 

·         Duties: Responsible for overseeing all aspects of telecommunications in assigned geographical location including installation, repair, cable maintenance and Central Office technology.

·         Maintain subordinates records, schedules, training, and safety.

·         Manager: Supervise 20 Technicians in all aspects of installing and maintaining telecommunications and data services to large business customers including, but not limited to, SUNY, Buffalo-Niagara Int’l Airport, HSBC and M&T Bank

·         Training and Development: Safety Manager – Indoctrinate newly hired technicians with Verizon safety and excellence standards. Implement and carry out safety program within my work group resulting in an accident/incident free year in 2002 

·         Team Leader / Coach: Training and development of direct reports in complex data/ voice equipment and systems to meet the needs of large and small business customers

·         Customer Relations: Interface directly with residential customers, business customers and vendors to resolve problems, quality inspected jobs and pre-survey work sites

 

 

Robert C. Peters

 

 

 

NYNEX, (07/01/1987 – 07/01/1989)

Buffalo, New York   United States 

 

·         Duties: Acting Manager, Training Department

·         Responsible for creating and building training center in Buffalo and Syracuse.

·         Trained customer service installers in the following areas, pole climbing, installation of phone services – (residential and business), Hand Held Terminals,

and safety.

 

New York Telephone, AT&T, NYNEX (10/20/1969 - 07/01/1987) - Construction-Customer Service

Buffalo, New York   United States 

 

·         Duties: Installing and removing telephone facilities on poles, in conduit, and trenches using heavy equipment (Trucks, backhoes, etc.). Install and maintain customer residential, business complex voice/data systems and equipment.

 

      

Education

High School 1966

Empire State College 1992-1994

 

 

Additional

Information
                                 

·         Training, certifications, awards, performance appraisals/ratings, etc.)

·         Certifications: Microsoft Word/Excel

·         Special Award,

            Installation of all telecommunication services prior to opening of the Buffalo-                    Niagara Int’l Airport.

·         Numerous on-the-spot awards.

·         Performance Appraisals - Met or exceeded all objectives yearly.

·         Perfect attendance awards

 

 

Special

Assignments

 

·         Managed Service Technicians out of town – Ice Storms (Rochester, Syracuse), Monthly assignments Albany, Syracuse, New York City, and Long Island.