205 Croft Ave.      215-699-5479

North Wales, Pa. 19454      267-401-3816     

Email: wayne.hittle@verizon.net
 

Relevant Experience

Sunbelt Telecom                                                                                King of Prussia, Pa.

OSP Coordinator/Right-of-Way Agent                                                                      12/14 to Present

 

·         Coordinate new build and relocate projects with project managers, technicians and state DOT representatives to insure timely completion of those projects

·         Obtain permits for projects for lane closures or other work being done on state roads

·         Work with landowners to obtain permission for contractors and technicians to perform work on their property or use their property for access to Verizon right-of-way

·         Assist in planning new projects for either new build or relocation of plant

Verizon Business         King of Prussia, Pa.  Technician Bus/Gov                                                                          10/11 to 10/14

·         Installed and tested circuits in central offices and customer locations to include: T1, DS3, and all types of optical up to 40G

·         Installed equipment relating to the above mentioned circuits

·         Troubleshoot problems for all circuit types and equipment

·         Survey customer locations for new service.  Surveys would include location for new equipment, demarc site and determining scope of work to provide service

Advanced Communications Inc.,        Hatboro, Pa.      Fulfillment Supervisor                                                                                             1/07 – 10/10

·         Route and coordinate work for over 80 technicians on a daily basis

·         Quality control and field observation of technicians for safety and customer service

·         Work with warehouse personnel to insure equipment issues and levels meet demand

·         Take care of customer complaints and damage claims as well as service related

·         Help and train new technicians for field work in all aspects of cable TV operations they would be involved including internet and digital voice

·         Hold weekly safety/tech meeting with technicians

Comcast Long Beach Island/Wildwood, NJ Technical Operations Supervisor/Manager                                                                              1/90 – 05/06

·         Oversaw Technical department - all aspects (installation, repair, construction, engineering, headend and warehouse)

·         Oversaw and developed 28 technicians

·         Oversaw contractors for system for both installations and aerial /underground construction

·         Developed and maintained expense and capital budgets

·         Completed monthly tech ops and capital labor reports

·         Maintained knowledge database on all line equipment and test equipment used in the system as well as trained technicians on new services and equipment

·         Oversaw upgrade to fiber, plant expansion to 750 MHz, reverse plant activation and the addition of services such as internet and phone

·         Created numerous tracking devices for productivity and plant activation as well as capital/expense spending on Excel spreadsheets

·         Trained and developed personnel including computer repair and router configuration

·         Designed all new plant extensions for the cable system using both Excel and AutoCAD

·         Completed all aspects of pole licensing from walkout through final approvals for plant extensions and new power supplies

·         Dealt with customer complaints to insure complete customer satisfaction with our work and services which included troubleshooting computer and router related issues

·         Held weekly safety and tech meetings to update technicians on relevant company information and to comply with company and OSHA regs. for safety compliance.

·         Responsible for OSHA and FCC compliance

 

 

 

TCI/TKR      Wildwood, NJ

Installation/Repair Technician           11/84-1/90

·         Installed and repaired cable services to customer’s homes from the TV through to trunk amps.   Educated customers on the use of all installed equipment and services including Digital/HD TV, Computer/Internet/Router setup, and telephone

·         Aided in the construction and activation of plant extensions

·         Quality checked rebuild drop replacements and invoices during complete rebuild of system

U.S. Air Force (Active Duty)

Avionics Communications Specialist           10/78-9/82

·         Troubleshot and repaired aircraft radio and navigational equipment using related test equipment such as frequency counter, VOM, oscilloscope, and signal strength meter

·         Maintained intercom system and ADF (automatic direction finder) equipment

·         Maintained aircraft record book as well as daily productivity paperwork

 

Education/Training

Graduate of Ridley Senior High School, Folsom, PA, Major: College Prep Studies

Graduate of Marple Vocational Technical School, Marple Newton, PA, Major: Electronics Technology

Thomas Edison College – Working towards a degree in Computer Sciences

Microsoft Certified Professional Windows 2000, Marco & Associates

Certified for CSX/Norfolk Southern Railroad

Annual Defensive Driving courses