2635 Bardolino Drive

Fayetteville, North Carolina 28376

(910) 257-4107

hollis3000@gmail.com

 

 

 

A highly accomplished, dedicated and disciplined telecommunication professional prepared for a rewarding position with a dynamic organization that promotes professional growth, continuing education, and stability: and where my technical, and organizational skills can be utilized.

 

·   Over fifteen years of technical experience with computers, cable installations, internet technology projects with proven success of technical operations in prioritizing, organization, problem solving, and super-vision.

·   Seasoned managerial professional.

·   Possess Valid Passport.

·   Possess and Security Clearance.

·   Advanced Computer Skills (manage technical equipment, gather and form data, edit/insert images, create graph, manage files/storage, certification in route to get: (C/C++, Unix/Linux, MCSE, A+, Network and Security).

·   Software (Operating systems (Vista, Windows XP, MAC OSX), Microsoft Office XP (excel, access, word, power point) (Outlook express and Web) Adobe Professional and Photoshop CS.

·   Electronic Imaging Skills, manage, maintain and knowledge of software and hardware operation.

·   Performs maintenance on telecommunication equipment, AC unit, generators.

·   Easily adapts to changing work environment and dynamics.

·   Highly efficient at planning and executing a wide gamete of technical support operations.
 

 

 

·   Responsible multiple separate facilities and the Life Cycle Management to sustain them and the equipment.

·   Experience in supporting compliant Environment, Health and Safety training program related to facility management operations.

·   Experience in providing training and follow proper guidelines for accident prevention.

·   Knowledge of operation, maintenance and trouble shooting.

·   Experience in the developing, documenting procedures and training other personnel.

·   Supervised maintenance and troubleshooting of equipment and facilities.

·   Exceptional ability to adapt to new and changing situations / environments and equipment maintenance issues.

 

 

 

·   Excellent communication and writing skills.

·   Proficient in software programs such as Microsoft Office Professional (Word, Excel, PowerPoint, and Outlook) and Internet.

·   Able to work independently and under pressure.

·   Able to maintain communication network.

·   Ability to develop property strategy of an organization.

·   Able to advice on property relocation.

 

 

 

 

 

EMC, Durham, NC Data Center Lab Technician Level 1June 2015 - Present 

 

·   Assemble hardware cabinet by installing the fiber channel and ISCSI switches, the LGs, inserting SFPs in LGs and switches.

·   Label installed nodes, hardware cabinets, removing dust plugs from all hardware, power cables for FC, ISCSI, and IF switches, and more.

·   Handle shipment of switches, rackers, and cablers.

·   Install all SAS, COM, fiber, copper, and InfiniBand cables into all devices
and dress everything.

·   Prep work area for each installation.

·   Test installation for completion results: DAE drives, UPS power, node drives, LGs, IBs, switches.

·   Install overhead switches and running copper cables.

·   Perform routine maintenance tasks in accordance with the safety policy and procedures.

·   Inspect system and equipment for unsafe or malfunctioning conditions.

·   Troubleshoot, evaluate and recommend system upgrades.

·   Order parts and supplies for maintenance and repairs.

·   Perform all maintenance to ensure the highest level of efficiency without disruption to the business.

·   Applies systems analysis techniques and procedures to determine hardware systems functionality.

·   Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment.

 

VT MILCOM, Kandahar, AFGHAN OSP.ISP Technician 2/3              March 2013 - October 2014                                                                            

 

·   Responsible for 6 personnel conducting inside/outside plant projects in Kandahar, Afghan.

·   Manage & Assist project manager on all missions for 335^th Air Force projects throughout Kandahar.

·   Spliced Fiber Optic Cables and dressed into fiber tray, installed, repair circuits, cable and cross connection in remote terminal.

·   Terminate cable and wiring on distribution frame, cable rack/panduit and other equipment.

·   Responsible for reviewing technical standards, engineering specifications, directives, laws and regulations codes prior to gaining jurisdiction authorization to complete specified job requirements.

·   Install, pull, Cat 5/5e/6 cables in communication closets.

·   Oversee or assist in installation of structured cabling systems (fiber optic and copper).

·   Ensure grounding and bonding are compliant with applicable standards and codes with Buss bar, ground wires, etc.

·   Test and evaluates newly installed fibers to determine efficiency, reliability and compatibility.

·   Oversee or assist in building telecommunication cable racks, ladder racks while adhering to applicable standards and specifications.

·   Utilizes technical manuals and brochures to determine equipment which meets established requirements.

 

DRS Technical Services, Inc., Kandahar, AFGHAN OSP/ISP Technician 2 December 2012 - March 2013                                                                 

 

·   Spliced Fiber Optic Cables and dressed into fiber tray, installed, repair circuits, cable and cross connection in remote terminal.

·   Terminate cable and wiring on distribution frame, cable rack/panduit and other equipment.

·   Responsible for reviewing technical standards, engineering specifications, directives, laws and regulations codes prior to gaining jurisdiction authorization to complete specified job requirements.

·   Install, pull, Cat 5/5e/6 cables in communication closets.

·   Oversee or assist in installation of structured calling systems (fiber optic and copper).

·   Ensure grounding and bonding are compliant with applicable standards and codes with Buss bar, ground wires, etc.

·   Test and evaluates newly installed fibers to determine efficiency, reliability and compatibility.

·   Oversee or assist in building telecommunication cable racks, ladder racks while adhering to applicable standards and specifications.

·   Utilizes technical manuals and brochures to determine equipment which meets established requirements.

 

 

 

LINC, Kandahar, AFGHAN Personnel Service Clerk September – December 2012                                                                      

 

·   Assist operations, logistical plans, human resources, finance, management, and security of information systems.

·   Assist with all matters associated with Safety and Risk Assessment of Program training task, security and accountability of property, and quality assurance for related programs.

·   Insure timely and accurate data entry/verification in Tactical Personnel Systems (TPS) and Deployed Theater Accountability Systems (DTAS).

·   Receive personnel as they enter the passenger (PAX) terminal from the flight line.

·   Scan US personnel into TPS according to their flights manifest with government issued Common Access Card (unclassified).

·   Upload manifest.

 

World Wide Leadership, Kandahar, AFGHAN Mailroom Warehouse Specialist July - September 2012                                                                                

 

·   Stock, distribute, and issue over 1,000 pieces of mail/package daily for 5 major Command.

·   Upload sensitive information into DTAS via disk then destroy.

·   Unload packages for over500 customers weekly on the Kandahar airbase.

·   Provide mail support for over 10 Field operating base throughout Afghanistan.

 

M&H Telecommunications, Raleigh, NC C ISP Engineer Technician November 2008 – June 2012                                                                                            

 

·   Responsible for supporting and otherwise maintaining UNIX servers, Windows NT Servers, Windows NT Workstations, Laser Radio Terminals (LRTs), cash registers, and various dot matrix and laser printers across the WAN/LAN.

·   Responds to, resolves and, if necessary, escalates software, hardware and procedure problems in order to maintain efficient operations.

·   Analyzes information received from clients and interprets to determine proper resolution procedure; executes defined procedures to perform problem diagnosis and resolution; documents incidents in accordance with department standards and resolution to provide proper audit trail and system history and to prepare documentation required to support business processes.

·   Interfaces with clients, service vendors, and department support associates in evaluating and escalating problems as necessary to resolve computer problems.

·   Identifies and classifies incidents to provide accurate information for statistical analysis of trends.

·   Advises and assists clients on the proper usage of hardware and troubleshooting procedures to maintain efficient computer operations.

·   Communicates and escalates issues with appropriate personnel to resolve ongoing or recurring problems.

·   Ensures corporate security standards and policies are enforced.

·   Assisted Tier II, Tier III, and field technicians to resolve escalated hardware and software issues.
 

Piper Technologies Inc., Raleigh, NC CCTV Install Technician August - October 2008                                                                                              

 

·   Prepare CCTV installations on site by viewing installations orders.

·   Remodels consisting of Countertop replacement, S/S upgrade, and CSC install. Deleting and installing lanes. 

·   Installing new phone lines to offices off of 66 block and analog.

·   Provided functional and technical support, troubleshooting, and diagnosing hardware and software problems including desktop, laptop, WAN, LAN, and remote systems.

·   Imaged Laptops and Desktop PC's, completed final configuration for distribution to staff.

·   Installed and configured commercial software to enable staff to complete day to day duties.

·   Responded to and received requests through email and by telephone to troubleshoot software / hardware related problems, install software, set up new computers.

·   Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms.

·   Procured, received, documented and tracked inventory of all computer equipment and software licenses.

·   Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.

·   Identified, removed computer viruses, and provided major repairs in accordance with outside vendors.

·   Planned installations by surveying and evaluating location; identifying installation requirements; laying-out equipment and wiring plan.

·   Installed IDF’s, Cisco switches, Muxlab, Altronics, Distribution amps, Variants, and power supplies; ran and pulled wiring (cat5); programmed and calibrated equipment; adhere to codes, regulations, and standards.

·   Installed and terminate data communication cabling, including Cat 5E/6 and Coax.

·   Verify system is functioning by testing equipment, connections, and signals; identifying and correcting problems.

 

Strategic Solutions, Raleigh, NCCable Installation Technician 2March - May 2008                                                                                                      

 

·   Installed and repaired circuits, cable and cross connection in remote terminal.

·   Assisted Tier II, Tier III, and field technicians to resolve escalated hardware and software issues.

·   Terminate cable and wiring on distribution frame, cable/boxes and other equipment.

·   Responsible for reviewing technical standards, engineering specifications, directives, laws and regulations codes prior to gaining jurisdiction authorization to complete specified job requirements.

·   Install, pull, Cat 5/5e/ 6 cables, punch down on 66/10 blocks and patch panels in communication closets.

 

Dacom Communication/Connections, Raleigh, NC Fiber Optic Spice TechnicianFebruary - December 2007                                                                                             

 

·   Knowledge of telecommunications fiber optic and copper cable lines, and/or equipment.

·   Ability to read and interpret schematics and diagrams installations and maintenance of telecommunication. systems/equipment, site survey and data verification/collections equipment installations (Fibers include 24, 48, 72, 96, 144, 192, 216, 244 fiber cables).

·   Recognize and respond to network faults and isolation of trouble shooting fiber optic distribution cables, spice fibers, with SM17S, Fujikura fusion splice machine, pigtails, single burns, ribbon splices.

·   Trace digital communication using EXFO 400 OTDR.

 

Pride Communication/Sprint, Baltimore, MD Data Center Technician 2 October - December 2006                                                                                         

 

·   Duties included splicing fiber optic jumper cables, running fiber and copper in mount racks.

·   Properly dressed CAT 5/5E/6 cables under tile flooring and performed fiber splicing, wire wrapping and terminating coaxial copper cables with (BC, RJ45, fiber connectors.

·   Stitched and laced 1ought, 4ought, 6ought and 350 cables on overhead rack.

 

Skillstorms, Fayetteville, NC Cable Technician 2November 2005 - March 2006                                                                                        

 

·   Performed duties as cable technician at JSOC (Joint Special Operation Compound).

·   Responsible for assembly, installing and configuration of video monitor/electronic equipment.

·   Conduct maintenance, development, modification and programming of IT projects.

·   Installed voice and LAN (NIPRNET, JIANT, and SCI) for computer workstation.

·   Tasked and completed a multiple floor telecommunication 3-zone network layout consisting of CAT/5E and fiber for 300 + workstation.

 

TekSystems, Omaha, NE Data Center Technician 2 November 2004 - July 2005                                                                                        

 

·   Review daily log data gathered from various resources such as sensors alert logs, firewall logs, content filtering logs and Security Event Manager.

·   Identify possible intrusion attempts or other anomalies.

·   Document a problem resolution progress from initial reporting to resolution.

·   Conduct network security: monitor, verify intrusion and initiate validation process.

·   Analyze real-time network data to assess the security posture of computer networks by utilizing ISS SiteProtector.

·   Defend sites deployed on the DMZ against electronic attack, which indicates an intruder is attempting unauthorized activity.

·   Collaborate with system administrators on suspicious activity to deal with threats.

·   Instruct Vulnerability Assessment and Penetration Team to scan and test network infrastructure on a weekly and monthly basis.

·   Review results of scheduled network security scans and developed recommendations of vulnerabilities.

·   Create signatures which define traffic patterns that were assessed by the PenTest.

·   Ensure constant monitoring of security, using SNMP and Radius authentication.

·   Work with IDS team on reducing risk, identifying threats and internal compliance issues from a centralized security management console.

·   Work closely with the IDS team to fine tune SiteProtector console to reduce false positives especially when there is a new XPU update.

·   Develop, administer and perform incident problem handling procedures.

·   Pre-configured protocols RIPv1 & RIPv2, IGRP, EIGRP, for the networks.

·   Knowledge of Spanning Tree, and VLAN configuration, worked with Cisco IOS and CAT-OS.

 

Media Integrators, Omaha, NE Technician II InstallerApril 2002 - April 2003                                                                                            

 

·   Installation of telecommunication systems (fibers optics, coaxial cables, IT equipment).

·   Ran underground cables and aerial with used of company issued boring rod machine and bucket truck.

·   Other duties included setting values and peds.

 

Precision Contracting, Fayetteville, NC Data Center Technician 2August 2001 - March 2002                                                                                           

 

·   Installation/splicing of telecommunication equipment aerial and underground.

·   Oversight to IT projects while monitoring technical performance and maintenance contracts.

·   Sight surveyor and data verification/collection-OTDR (Optical Time Domain reflector).

 

K. Force/Nortel Network, Dallas, TX  Telecommunication Technician 2 July 2000 - February 2001                                                                                           

 

·   Directly responsible for overseeing and inspecting maintenance, cleanliness, function and corrective measures were performed correctly on equipment and installment of complex test equipment (OC-192, Optera LH).

·   Coordinate and performed maintenance on emergency generator, AC units, microwaves, antennas, towers, locks and fences and mounting Battery Distribution Fuse Bay.

·   Identified, programmed and test new products to Nortel standards.

·   Documented and tracked (monthly and annual) bookkeeping records to ensure pertinent information was accurate for site updates.

 

 

 

·   Metropolitan Community College/2005 (Electronic Imaging Courses)

·   Fayetteville Tech Community College/2010-2011 (Video Game Programming and Design)

 

 

 

·   Health and Fitness Advisor (Personal Trainer Certification/FTTC)

 

 

References available upon request