Anthony Pearson

4932 37^th Ave S

Minneapolis MN 55379

Cell 612-390-5373

Arpear2@gmail.com

 

 

Summary of Knowledge

Senior Network Technician with over 14 years of telecom experience. Looking for positions in telecommunications that utilizes my skills and experience. Ability to create and deliver solutions that meet business needs as well as providing a top notch service to our customers.  Comfortable working in many different environments well trained and well versed. Ideal for combination tech, or management type position one which allows me to use all that I’ve learned and apply to my day to day job functions with that said I want to learn even more Im looking for a strong company one which will stand the test of time so I may find my place within it growing into whatever it is they need from me.

 

Professional Experience                                                                                   

Network Technician                                                                                                                2000-2013

·         Cable maintenence outside plant repair

·         Installation and maintenance

·         broadband repair and installation

·         Efficient in running I/W Coax or Telecom cat5e and alike.

·         satellite and cable TV cabling

·         plat and work prints reading

fiber optics splicing

·         cable splicing copper fiber optics cable tv trunk and equipment repair

·         working with contractors to ensure proper procedures are followed

·         Answer, evaluate, and prioritize requests for assistance from customers experiencing problems with hardware, networking, and other network related problems

·         Respond to customer trouble reports

·         Pro-actively identify customer affecting problems through the use of network surveillance tools

·         Escalate problems to second level technical support when immediate resolution is not possible.

·         Take ownership of customer trouble reports to ensure that the corporate objectives are met. This includes follow-up of any ticket referred to the second level support group or other groups within the company

·         Perform initial network testing on customer trouble reports and provide initial estimate to the customer within 30 minutes of receipt of the report

·         Perform initial tests on all trouble reports in order to sectionalize problem within our Networks or within the customer cpe

·         Follow up with the customer to ensure the problem is resolved.

·         Telecom color code

·         Good with a large variety of hand and power tools cutting tools etc.

·         Certified in pole climbing, working aloft, and bucket truck trained.

·         Competent person training.

·         Pit safety and excavation

·         Creating staging activating within billing software both telephone systems SETTOP boxes Cable/ VOIP Modems.

·         Proficient in AutoCAD 2012 & View

·         OSP Plat and print Creation

·         OMNIA billing and activations software.

·         Microsoft office, excel outlook word.

 

 

 

NuTelecom                                                                                                                              2011-2013

 

·         Customer service Technician

·         Installation and repair all inside outside cable and equipment

·         Sweep and balance network

·         Trouble calls

·         Customer complaints

·         Managed office

·         Billing and disconnects

·         Track all projects both in house and contracted

·         Overbuild existing ctv network with 860 system

·          

 

 

DirecTV                                                                                                 

Installation repair

·         Install and repair satellite Television

·         Mdu installation-repair

·         Trouble isolation

·         Field trainer

 

 

Cyclone Communications                                                                                                  2001-2004 Installation Technician

·         Install and repair cable television

·         Install digital boxes and cable TV jacks

 

Ronkay underground construction                                                                    1998 -2000

Installer

·         Buried telecommunication lines copper fiber.

·         Pit digging and safety direction bore etc.

Kirby Vacuum              

Sales associate                                                                                                                 1997-1998

·         Door to door sales of  Kirby vacuums

·         Performed sales pitches at customers homes

·         Very competitive sales experience

·         Met weekly quotas

 

Education

Chaska High School Prior Lake senior High, Scott Carver Coop
GED

Received extensive telecom training through Qwest communications and Qwest certifications as well as at Nu-Telecom for Cable Tv Trunk and cpe                                                       

Qwest Training Center

2 yrs advanced cable maintenance

Construction splicing

Aerial pole climbing working aloft

Bucket truck certified/

DOT certified

Nutelecom training program

Trunk splicing

Fiber node

Sweep

Balance

 

Power limited tech (expired)

Now working under licensed unregistered. Taking classes for retest. While at Qwest we were not sent any documentation pertaining to these licenses I passed I was given a card and that’s the last I ever heard. Recently found out I had to retest!