Allen Cooper

2530 Harry Wurzbach Apt. 1312

San Antonio, Texas, 78209

Mobile Phone: 210-376-7910

E-mail: allenjavc@gmail.com

 

WORK EXPERIENCE

 

Field Engineer

June-2013-Present

Advanced1 Telecommunications Engineering/ Georgetown, TX

ISP/OSP (Telco/Cable/Fiber) experience

 

 

• Performs general administrative and recordkeeping functions to ensure project specific               quality management information is readily available including the completion of required quality documentation

• Inspect, verify, and document that the correct conduit is being swept into the hand holes

• Inspect, verify, and document addition pay units for items such as dig up footage of blocked ducts

• Assist Engineering with construction staking and route layouts

• Monitor Contractors to ensure everyone is meeting due dates for each segment of the network to be constructed

• Work with Construction Manager to understand any and all construction specifications to be met

• Coordinate OSP route selection with ROW and infrastructure owners to ensure that routes chosen are acceptable and agreed to by all stakeholders and regulatory bodies

• Ensure that all federal, state and local permit conditions, standards and specifications are followed in construction of the network, including the requirements of all pole, right of way and conduit owners that may be involved

• Completion of all appropriate production reports and other documentation for record submittal to Project Manager

• Follow up with all permitting agencies to ensure that cleanup and close out of permits are acceptable and appropriate for release of Client liabilities if required

• Ensure that any updates, changes or requests for information by the governing and/or permitting agencies is submitted in a timely manner to the Construction Manager

• Research ways to reduce expenses related to Inside/Outside plant engineering and design and project construction in conjunction with the Project Manager, Construction Manager and Client personnel

• Manage all field copies of As Built Documentation, Permits and Close out packages for each route segment being constructed and ensure that these files are forwarded to the Project Management team on a regular basis from the contractor

• Verify As-built documents to ensure accuracy on a regular basis

• Assist the Construction Manager in preparing weekly reports detailing construction activity

 

Qualified to survey copper as well as fiber optic facilities in aerial, underground and buried applications.

Experienced in all aspects of aerial construction including span lengths, pole loading, anchoring, guying, and attachment heights.

Experience in the engineering and/or construction of aerial, UG and buried copper and fiber facilities.

 

Support Technician

November 2012- May 2013

INDUS Corporation | San Antonio, TX

 

1. Provide prompt and courteous customer service

2. Provide end-user, Client Support Admin (CSA) and Network Computer Center (NCC) phone

    support.

3. Implement Active Directory.

4. Implement Remedy trouble tickets.

5. Remotely diagnoses and troubleshoots client workstations using Remote Desktop or similar

     applications.

6. Work well and communicate effectively with internal staff in a fast-paced, competitive

     environment under minimum supervision.

7. Hardware/software maintenance skills, along with Microsoft Office/Windows 2000/XP and

     Vista operation systems knowledge.

8. Sharp troubleshooting skills in a corporate networked environment

9. Ability to apply excellent customer service skills to resolve most of the customer service

     technical issues without assistance but within the policies and guidelines provided.

 

Broadband Communications Technician

January 2012-November 2012

Global Optics | San Antonio, TX

 

Install, disconnect, reconnect, add and/or change Video, Telephone and Internet Service, Terminate CAT 3 & CAT 5 jacks.

 

1. Resolves customer related service problems by performing repairs and/or preventive       maintenance on the customer's installation, by locating and replacing defective company-owned equipment and testing systems

2. Accomplishes work load demands against performance metrics by working productively, safely, and by completing all requested work orders in a timely manner with limited supervision.

3. Resolves problems caused by customer's equipment, adjusts customer's television and/or VCR to improve picture quality, and instructs customers on the correct operation of Video, Telephone, routers, Internet Service equipment.

 

 

 

 

Satellite Service Tech.

January 2009 - November 2011

Mastec Advanced Technologies | San Antonio, TX

 

Install, test, troubleshoot, repair and upgrade equipment that receives signals for residential and business customers. Work performed followed safety guidelines as well as pre-approved installation, testing, repair and upgrade processes.

1. Prepared for satellite dish system installations by reviewing installation orders; gathering equipment, supplies, and tools.

2. Customer interaction in areas such as:

·  Coordinates daily schedules

·  Resolving concerns and answering questions, by listening to customer's explanation of problems, diagnosing, trouble shooting, and repairing problems.

·  Upgrading systems to provide more reliable electricity to homes and businesses by replacing and upgrading components; referring to schematics, manuals and manufacturers instructions.

·  Plans installation by evaluating location; locating access; laying out equipment and wiring plan.

·  Deliver quality services to our customers and ensure products and services are explained.

 

3. Testing equipment and connections, identifying and correcting problems.

4. Maintained safe work environment by following strict safety practices.

5. Wild Blue Satellite: Installation of wireless antennas on customers premisses and verification of wireless internet connectivity at completion of installation in homes and businesses.

 

 

 

Construction Electrician

December 2007- Present

US Navy Reserves| San Antonio, TX

Energy and Utilities

 

Install and repair interior wiring; overhead and underground primary and secondary distribution systems; setup, operate and service electrical equipment; climb poles and towers utilizing lineman’s equipment; attach and service electrical equipment, (i.e. transformers, switching equipment, motors, motor controllers, controls and electrical system) perform tasks required in combat and disaster preparedness or recovery operations.

 

 

Sale and Service Rep.

August 2004- October 200

AT&T | San Antonio, TX

 

Telecommunications Services:

Handle the residence transactions in connection with customer’s accounts, including telephone and correspondence contact, collections and order work, etc. in a call center environment. Additionally, Representatives will handle customer complaints, criticisms, discrepancies, and requests or inquiries over the phone. Team member will be responsible for accurately computing and quoting adjustments, account balances and  rates to customers while investigating and resolving incorrect billing.

 

Satellite TV Tech

November 2003- August 2004

Pro Tech. Communications | Round Rock, TX

 

Tasked with installing satellite tv and phone line as well as trouble shooting and repairing satellite tv services and equipment.

 

Field Services Engineer

April 2003- November 2003

Williams Communications | Austin, TX

 

Fielding telephone, cable and fiber routes. Measuring the distance between electrical and telephone poles, documenting all types of cable equipment as well as design routes for cable and fiber distribution also backbone.

 

1.                     Conduct feasibility studies of new and advanced equipment and techniques for possible application to specific functions; make recommendations and proposals based on such considerations as performance capabilities and limitations, as well as cost.

2.                     Participate in systems  design to ensure that specialized needs are met; inspect and test specially designed  equipment in production.

3.                     Carry out all phases of installation, trouble shooting, repair, redesigning, maintenance and operational testing of telecommunications system.

4.                     Over see contract provided services by various vendors to ensure adherence to contract specifications .

5.                     Contact vendors and companies to install and/or perform specialized services for electronic systems.

 

 

 

 

 

 

Broadband Technician

January 2003- April 2003

Cable Technical Services | Austin, TX

 

Pulling and installing Cable TV, CAT-5, and High-speed data lines I residential homes and commercial buildings.

 

Engineering Planner

July 2001- November 2002

Grande Communications | Austin, TX

 

As an Engineering Planner I was tasked with the responsibility of engineering fiber routes into many different apartment complexes, building entries, as well as attending all city utility coordination meetings. Also engineering plant extensions, preparing job costs estimates and working very closely with the construction department  see that the plant is built as per the design.

Participate in systems design to ensure hat specialized needs are met; inspect and test specially designed equipment in production.

Oversee contract provided services by various vendors to ensure adherence to contract specifications.

Contact vendors and companies to install and/or perform specialized services for electronic systems.

 

Network Technician

May 1999- July 2001

Time Warner Cable | Austin, TX

 

1.                     Maintain and document all parts of the Digital Network. This includes but is not limited to work stations, headend components, hub components, optic transport and set tops.

2.                     Execute plans and procedures for implementing all new systems releases installed on the DVS.

3.                     Maintain network data base of all hardware. This includes firmware and software versions and loaded into the various network components.

4.                     Maintain the system monitoring operation. This includes reporting and assisting in the installation process.

5.                     Assist Engineering personnel with training and technical support related to the above job duties and responsibilities.

6.                     Knowledge of RF systems, UNIX, and IP network protocols. Proficient in PC operation systems as well as spreadsheets programs such as Microsoft Excel, Windows 9x, Networking hardware which includes ATM, routers, hubs, and ethernet.

 

 

 

 

Field Engineer

May 1995 – May 1999

Time Warner Cable | Austin, TX

 

1.                     Locate, prioritize and monitor new developments.

2.                     Coordinate joint trench projects.

3.                     Provide field information to the design dept.

4.                     Verify existing cable routes.

5.                     Verify construction work.

6.                     Design necessary line/cable changes and troubleshoot design/construction technical problems.

7.                     Field building entries for telephony.

8.                     Permitting

 

Installer/Service Technician

February 1991 – May 1995

Time Warner Cable

 

1.                     Conduct CLI testing and repairs, check amplifier levels, in the feeder system for signal quality.

2.                     Respond to and complete subscriber technical service calls. Repairs include, but are not limited t drop wiring, matching transformers, converter replacement, and TV fine tuning.

3.                     Repair and replace strand, lashing, pole line transfers and general construction.

4.                     Install new trunk, feeder cables, and associated hardware.

5.                     Recognize, practice, and enforce safety rules and procedures when performing technical tasks.