Personal Information:

Name:	William R Poirier
Work Address:	192 Main Street, Putnam, CT. 06260
Work Phone:	(860) 450-2859		Supervisor:	Lynne A. Monaco
Preferred Email:	wrp448@ftr.com		Supervisor Phone:	Upon request

 

Employment History:

10/2015 – Present

Frontier Communications, State of Connecticut, USA
Specialist,  Environment, Health & Safety
Responsible for the implementation, and evaluation of the company's environmental, health and safety programs and policies for the purpose of providing employees with a safe and healthful workplace, safeguarding the community, and protecting the environment.  Works within the Compliance Data Management organization.  Monitors programs and policies to ensure compliance with federal, state, and local governmental regulations. Conducts training in hazardous material handling and compliance-related activities. Recommends corrective action where environmental health and safety hazards exist. Applies company policies and procedures to resolve routine issues. Works on problems of limited scope and follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Normally receives detailed instructions on all work. 

 Implements corporate safety policies to comply with OSHA, EPA, or other environmental, safety or health requirements. Maintains records on hazardous waste control and disposal activities including training, collection, disposal and records maintenance, as well as conservation programs within the organization and prepares appropriate reports.  May also have some responsibility for DOT compliance where applicable. May implement government environmental, health and safety regulations.  Completes required federal, state and local government reports relating to environmental, health or safety issues. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.  Applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

 This position may be responsible for contributing to Frontier’s compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions. 

03/2011 – 10/2015

AT&T Northeast, State of Connecticut, USA
Senior Administrator,  Environment, Health & Safety
Responsible for the implementation, and evaluation of the company's environmental, health and safety programs and policies for the purpose of providing employees with a safe and healthful workplace, safeguarding the community, and protecting the environment.  Works within the Compliance Data Management organization.  Monitors programs and policies to ensure compliance with federal, state, and local governmental regulations. Conducts training in hazardous material handling and compliance-related activities. Recommends corrective action where environmental health and safety hazards exist. Applies company policies and procedures to resolve routine issues. Works on problems of limited scope and follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Normally receives detailed instructions on all work. 

 Implements corporate safety policies to comply with OSHA, EPA, or other environmental, safety or health requirements. Maintains records on hazardous waste control and disposal activities including training, collection, disposal and records maintenance, as well as conservation programs within the organization and prepares appropriate reports.  May also have some responsibility for DOT compliance where applicable. May implement government environmental, health and safety regulations.  Completes required federal, state and local government reports relating to environmental, health or safety issues. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.  Applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

 This position may be responsible for contributing to AT&T's compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.  Typically reports into a 2nd Level Manager.

 

05/2008 – 03/2011

AT&T Northeast, Hartford & North Franklin, CT USA
Manager, Construction & Engineering
Supervises technical personnel responsible for placing, splicing, rearranging, removing and maintaining AT&Ts copper and broadband network facilities to provide best in class customer service for both residence and business customers. Leads a team of 10-40 technicians and is responsible for meeting commitments for work order due dates, customer service requirements and installation/maintenance appointments. Provides technical direction to subordinates and maintains 24 hour accountability for emergency service demands or catastrophic facility failures. Requires constant interaction and coordination with related work groups such as outside plant engineering, central office, conduit engineering, supply, etc. This position may also be responsible for the coordination/inspection of contractor work activity and approval of contractor billing.

03/2007 - 05/2008

AT&T East, N. Windham, CT USA
Manager, Network Services
Network Staff Splicing Methods and JAM OSP Regional Administrator. Write, review, and train Construction Managers, Area Managers, and field technicians on various process and procedures relevant to their daily work life. Decision maker and implementer on various JAM system table updates. Attended out-of-state training on various new equipment for OSP applications.

12/2004 - 03/2007

AT&T East, N. Windham, CT USA
Manager-Construction & Engineering
Supervises technical personnel responsible for placing, splicing, rearranging, removing and maintaining AT&Ts copper and broadband network facilities to provide best in class customer service for both residence and business customers. Leads a team of 10-40 technicians and is responsible for meeting commitments for work order due dates, customer service requirements and installation/maintenance appointments. Provides technical direction to subordinates and maintains 24 hour accountability for emergency service demands or catastrophic facility failures. Requires constant interaction and coordination with related work groups such as outside plant engineering, central office, conduit engineering, supply, etc. This position may also be responsible for the coordination/inspection of contractor work activity and approval of contractor billing.

 

12/2003 - 12/2004

SBC/SNET, New London, CT USA
Manager-Construction
Supervises technical personnel responsible for placing, splicing, rearranging, removing and maintaining AT&Ts copper and broadband network facilities to provide best in class customer service for both residence and business customers. Leads a team of 10-40 technicians and is r responsible for meeting commitments for work order due dates, customer service requirements and installation/maintenance appointments. Provides technical direction to subordinates and maintains 24 hour accountability for emergency service demands or catastrophic facility failures. Requires constant interaction and coordination with related work groups such as outside plant engineering, central office, conduit engineering, supply, etc. This position may also be responsible for the coordination/inspection of contractor work activity and approval of contractor billing.

02/2001 - 12/2003

SNET, Meriden, CT USA
Manager - Maintenance Center
• Utilize mechanized systems LMOS, RAPS, WFA/DO, WFA/C, and SONAR to manage workload.
• Interface with the LFO to reach corporate goals including but not restricted to Productivity, Service and Dispatch efficiency.
• Manage the conduct of MA’s on his/her team and set clear behavioral expectations as defined in the Network Expectations, and the SBC Code of Conduct.
• Ensure that methods and procedures are understood and followed through training and evaluation of performance.
• Handle Service Escalations from the NCSC, Retail and Wholesale Supervisors as well as the Executive Response desk.
• Share in the out of hours coverage needed for weekends, Holidays and evenings.
• Communicate National, Center and Team results to the MA’s on his/her team.
• Conduct quarterly Attendance and Performance reviews with each MA and provide feedback both positive and negative.
• Coordinate and complete special projects expeditiously with vision and clarity.
• Work as a Team Member to insure proper balance throughout the state with a seamless integration between Area Managers.
• Interface with various teams in Network Services such as Construction, Engineering, Infrastructure Maintenance, Business and ASI to ensure Corporate goals.
• Conduct themselves in a professional manner in all dealings with Internal and External Customers.
• Familiarize themselves with the vagaries of the specialty Centers such as the VTS, AIR, DSL, CHC and the Clock Management positions.

04/2000 - 02/2001

SNET, Attawaugan, CT USA
Manager - Installation & Repair
Provide supervision, training, coaching and development of 16 Consumer technicians. Responsible for the overall Installation and Repair functions in Northeastern Connecticut. Resolve customer complaints and Business Office escalations. Interface with all other departments to overcome roadblocks and discuss alternatives to provide exemplary customer service.

04/1999 - 04/2000

SNET, New London, CT USA
Management Training Associate
Provided field training, feedback, coaching, and development of all Network Technicians

 

01/1997 - 04/1999

SNET, Danielson, CT USA
Network Delivery Technician
1. Responsible for provisioning and maintenance of customer service from the Central Office to the set including the loop, protector, network channel terminating equipment, inside wire and set as required 2. Splices wires by twisting or by joining with connectors; places fiber and joins by connector or fusion splicing. 3. Reviews and interprets work orders, circuit diagrams, WORD documents, and line and station transfer sheets and follows standard practices 4. Reviews and analyzes schematic drawings to determine work to be done and sequence of task. 5. Works with hot metal and paraffin, tools, torches, digital loop carrier equipment, interoffice cables, fiber optic cables, air pressure monitoring systems and associated equipment 6. Terminates wires on various types of equipment and blocks by soldering or mechanical wire wrapping methods and installs connectors on fiber optic cables 7. Prepares new and existing cables and conductors by removing outer sheath and insulation. 8. Operates power equipment such as pumps, blowers, winches, generators and hydraulic aerial lifts and ladders mounted on trucks. 9. Makes necessary tests for toxic and explosive gas before entering manhole and continues tests while working in manhole. 10. Suggests and attempts to sell telecommunication services, e.g., sets, Totalphone service, etc. 11. Assists in training of other craft personnel. 12. Performs duties as Service Delivery Technician as required. 13. Drives manual transmission Company vehicles - car, van, light and medium trucks.

01/1996 - 01/1997

SNET, Meriden, CT USA
Enhanced Craft Access System Field Support Team
Responsible for the training and support of Network Technicians on the use of Husky Craft Access terminals.

01/1995 - 01/1996

SNET, Danielson/Willimantic, CT USA
Service Delivery Technician-Consumer
1. Applies SNET safety practices as required including appropriate work area protection and site set-up 2. Places, replaces, repairs, maintains aerial, buried and underground drops, copper and coaxial, from the aerial or underground terminal or tap to the customers terminating device (MTU) 3. Places, replaces, repairs, maintains customer inside wiring, copper and coaxial. 4. Places, replaces, repairs, maintain terminal equipment such as telephone sets and set-top boxes. Places SLC system subscriber line cards to complete the circuit for service 5. Repairs conductors in ready access aerial cable i.e., PIC, enters existing sheath openings from the customer facilities to the underground pole or SAC point. Completes terminal transfers in existing terminal closures and splice points in ready access cable i.e., PIC cable. 6. Interfaces with customers, property owners or customer representatives regarding location of terminal equipment and/or repair problems. Attempts to sell service upgrades. 7. Performs CLI (Cumulative Leakage Index) testing as per FCC requirements 8. Uses various tools, materials and test equipment to perform above duties. 9. Drives manual transmission company vehicles including aerial lift vehicles.

01/1994 - 01/1995

SNET, Willimantic, CT USA
Service Delivery Technician-Business
1. Responsible for provisioning and maintenance of customer service including the loop, protector, network channel terminating equipment, inside wire and set as required. 2. Splices wires by twisting and soldering or by joining with connectors; places fiber and joins by connector or fusion splicing. 3. Reviews and interprets circuit diagrams, WORD documents, and line and station transfer sheets and follows standard practices. 4. Reviews and analyzes schematic drawings to determine work to be done and sequence of task. 5. Terminates wires on various types of equipment and blocks by soldering or mechanical wire wrapping methods and installs connectors on fiber optic cables. 6. Prepares new and existing cables and conductors by removing outer sheath and insulation. 7. Operates power equipment such as pumps, blowers, winches, generators and hydraulic aerial lifts and ladders mounted on trucks. 8. Suggests and attempts to sell telecommunication services; e.g., sets, Totalphone service, etc. 9. Assists in training of other craft personnel. 10. Drives manual transmission Company vehicles - car, van, light and medium trucks.

01/1988 - 01/1994

SNET, Danielson, CT USA
Cable Splicing Technician
1. Responsible for provisioning and maintenance of customer service from the Central Office to the set including the loop, protector, network channel terminating equipment 2. Splices wires by twisting and soldering or by joining with connectors; places fiber and joins by connector or fusion splicing. 3. Reviews and interprets work orders, circuit diagrams, WORD documents, and line and station transfer sheets and follows standard practices 4. Reviews and analyzes schematic drawings to determine work to be done and sequence of task 5. Works with hot metal and paraffin, tools, torches, digital loop carrier equipment, interoffice cables, fiber optic cables, air pressure monitoring systems and associated equipment. 6. Terminates wires on various types of equipment and blocks by soldering or mechanical wire wrapping methods and installs connectors on fiber optic cables 7. Prepares new and existing cables and conductors by removing outer sheath and insulation. 8. Operates power equipment such as pumps, blowers, winches, generators and hydraulic aerial lifts and ladders mounted on trucks. 9. Makes necessary tests for toxic and explosive gas before entering manhole and continues tests while working in manhole. 10. Drives Company vehicles - car, van, light and medium trucks.

 

01/1987 - 01/1988

SNET, New London, CT USA
Cable Splicing Technicians Helper
1. Responsible for provisioning and maintenance of customer service from the Central Office to the set including the loop, protector, network channel terminating equipment 2. Splices wires by twisting and soldering or by joining with connectors; places fiber and joins by connector or fusion splicing. 3. Reviews and interprets work orders, circuit diagrams, WORD documents, and line and station transfer sheets and follows standard practices 4. Reviews and analyzes schematic drawings to determine work to be done and sequence of task 5. Works with hot metal and paraffin, tools, torches, digital loop carrier equipment, interoffice cables, fiber optic cables, air pressure monitoring systems and associated equipment. 6. Terminates wires on various types of equipment and blocks by soldering or mechanical wire wrapping methods and installs connectors on fiber optic cables 7. Prepares new and existing cables and conductors by removing outer sheath and insulation. 8. Operates power equipment such as pumps, blowers, winches, generators and hydraulic aerial lifts and ladders mounted on trucks. 9. Makes necessary tests for toxic and explosive gas before entering manhole and continues tests while working in manhole. 10. Drives Company vehicles - car, van, light and medium trucks.

 

Education:

Quinebaug Valley Community Technician College, Danielson, CT USA

Enrolled in Business Administration curriculum

 

Professional Certifications, Accreditations, Volunteer Activities and Memberships:

Certified Safety and Health Official (CSHO) through Region 1 OSHA

Various CONN_OSHA participation training certificates

AT&T Disaster First Strike Team Leader – NER

Certified Powered Industrial Truck Instructor

Six Sigma Green Belt

Certified 3M Trainer for 900 Series Analysis, Fault Locating, and Loop Analyzing equipment.

JAM OSP Administrator

APCO Certified Public Safety Telecommunicator

General Class HAM Radio Operator

Board of Directors & Supervisory Committee Chair, CorePlus Federal Credit Union

Board of Directors, Quinebaug Valley Community College Foundation

President, Quinnatisset Country Club

Team Leader and Government Liaison, American Red Cross Region 4 Connecticut