Vertex Resources-CenturyLink / Frontier Communications                                        06/2015- 08/2015

Consultant - Plant Data Mapping Test Lead

·               Plant Data Mapping Test Lead for the Frontier Communications acquisition of landline & broadband operations from Verizon across numerous states. Responsibilities included managing team of 4 leads and 6 mappers for Plant Data conversion.

·               Engaged as a Consultant Plant Data Mapper with Century Link. Validated network equipment data to be ported into TIRKS from MetaSolv and various systems.

Tech Mahindra – Dallas TX               10/2013 - 05/2015

Consultant - Quality/Analysis/Data Test Lead

·               SME (Subject Matter Expert) managing data acquisitions for multiple projects for data team of 5 Q&A employees

·               In October Tech Mahindra entered into a partnership with AT&T and we continued work uninterrupted in our current roles. I continued to manage 3 to 5 projects every quarter.   

·               Provided Test Data for Mis- Express, FBB Express, VVB Express, Sales Express and various other IPAD integration projects. This was a successful endeavor with no errors or omissions against the data team. Additionally, through coordination of efforts with other teams, mechanization of Data provisioning processes were completed.

·                 Provide mechanized End of Day for another Tower (Anderson-Manning)/ Project group.

NextGen – Consultant - Data Analyst/Test Lead – BNS-IT Organization - AT&T 07/2012 – 10/2013

·               The team provides data and environment services to end-to-end, system test and User Acceptance testing partners. During any point in time, the team can be supporting anywhere from 50 to 80 different projects that require these services.

·               The main focus for the data support team is to ensure that the tester data requests are submitted and approved by all parties and then either, create, migrate, coordinate with application groups all the necessary data population in order for the test cases to flow successfully. In addition, the team provides defect and triage support during the testing window in order to assist with any defects that occur. In some cases there will be a need to support extended testing hours during the week and weekend coverage if the testing progress falls behind schedule. The major requirements for members of this team are a strong personality and work ethic, experience and knowledge in the service delivery and service assurance areas (billing, provisioning, ordering) and good people skills to work across multiple teams, both internal and external.

·                 Assisted Project leads (Golden Data Base, Mis-Express, SBS). One month after hire date, I was tasked with supporting Golden Data Base while Project lead was out of Country on 2 separate occasions, with Zero misses, failures or defects during this period. Test Data was created in various subsystems in order to accurately & correctly test flows thru the various applications.

·                 After completion of Golden Data Base, I was tasked with lead on a small project (Mis-Express ph.1). Project was brought to successful conclusion with no misses, failures, of Data generated defects.  Client was extremely pleased with BNS – Data & Environmental support.

·                 After successful completion of ‘Mis-Express ph1’,  I supported SBS Team with data gathering, & validation thru several iterations of several different project testing cycles. During this time, I improved the data gathering process, mechanizing some of the data transfer process.  

·                 Currently I have completed development & mechanization of the BNS-IT ‘SBS” team’s statistical End Of Day reporting to allow management to determine current status  of the data gathering & mining  efforts and if work is “Just In Time”.  This VBA project is on-going; up-dating/improving VBA for the next ‘set’ of projects, April & June 2014.

·                 Additionally, I am tasked with implementing the development of the BNS Data Repository, beginning an effort to ‘build’ & retain data, and investigating feasibility of ‘speeding up’  the Inventory Build (IB) process.  The various tasks are in progress, I have obtained the sequel Data base, Web Site & URL, and the Inventory Build (IB) process is underway.  

·                 I am also Data Support SME/Lead for 5 current mobility projects; Mis-Express aka Sales Express ,  FBB (Fiber Broad Band Express, VVB (VPN Virtual Bundle) Express for implementation of midpoint and semiannual release’s. These projects were envisioned to improve sales delivery to less than 30 days from Sales to In-Service.  I have developed a mechanized method of building test accounts for use with mining, creating, utilizing data for testing. 

·                 Participate in ongoing requirements, testing, insuring data modeling is handled correctly in releases, and insuring data is positioned correctly in various sub applications to provide correct responses. 

·                 Participating in using API’s to circumvent some of the testing delays and obtain and prove test data before sending to client for use. 

CHR Solutions Inc.  Lubbock, TX 11/2011 - 6/2012

Inspector III – Staking & Contract Inspection

·                 Field design and Staking various locations for outside plant fiber facilities in Oklahoma 

·                 Inspection of contract construction for boring and drop burying crews.

·                 Wrote requirements and constructed VBasic program for tracking the drop crews, sequential footages of drops buried including drop footage for daily reporting.

·                 Quality / Quantity Assurance  for Duct & Fiber construction

QC Data Inc. SHREVEPORT LA                3/2011 – 10/2011

Engineering Manager – QC Data  -

·                 Engaged to manage the flow of Outside Plant Engineering (OSPE) Jobs between Client & QC Data Personnel. Began in March with project underway for 3 months.  Through process managing, reduced backlog of work to current by June. Hired and implemented training for existing and new employees. 

·                 Various types of jobs (EWO’s) were handled; Building (BIC), Service Orders, Metro E, Fiber (Ring/Sonet) additions, Rehabilitation (EHAB) , Plant Extension, Pole Replacement & miscellaneous other’s.

DIVERSIFED EXECUTIVE SYSTEMS, INC (DES) – AT&T DALLAS TX 9/2009 - 12/2010

·               Engaged as Tier 2 support for the 22 state Conversion for FORCE DCoE project (UVERS, NDC,& DEG) Responsibilities included attending FORCE & LMOS Change Control Board (CCB) meetings, Data Mapping, add and reset user security, Defect management, manning the War Room (Outage) Bridge, Initiating Outage management as necessary, Tracking FORCE hardware changes, Validating FORCE Data Modeling after software or hardware upgrades.

·               Developed a method to validate and track Network access & response for all Servers associated with 22 State dispatch systems (FORCE, GCAS, & TRACE). This consisted of a script for each center scheduling a daily ‘ping’ (Force & etc)  to servers to determine availability & congestion before ‘lighting up’ the center for the day’s activities. This was able to be utilized for trouble shooting in an effort to show what could be causing delays on inconsistent network performance.

·               After conversion’s began, I was assigned to the various centers (Calif. & Tex.) to train personnel, implement conversion and assist while ‘smoothing’ out the transition and Day to day operations.

·               Additionally after the conversion completed, I was assigned to the Dallas UVerse Center where I developed a series of mechanized dispatch reports for the Light Systems (U-VERS) for all Regions. The Doe Dashboard depicted the immediate dispatching results in addition to showing remaining reports to allow management to quickly and easily locate “hot spots”  allowing for faster reactions

RAMSEY Enterprises – AT&T TALANTA, GA 6/2009 – 6/2009

Training Manager – AT&T

·               Engaged to train various managers within AT&T Fault Locating and Manhole Safety. Project was subsequently canceled by AT&T due to a decision not to train for strike assignments.

DES Solutions – AT&T              NEW ORLEANS, LA                                                                      9/2008 – 2/2009

Quality Consultant – Engineer and Engineering Manager

·               Outside Plant damage assessment, replacement and rehabilitation. Determined work content, prepared maps, discovered pertinent data and dispatched Engineers on AT&T work authorizations

·               Some Design and Auto-Cad experience with Bell South’s AutoCAD tool, BST CAD, OEFI, NJUNS, LFACS, OSPCM Planet Reports, PMT, APEX, Map Viewer 8.2 version, GIS.

Ajilion – Verizon – DALLAS, TX

Consultant - Product/Integration Tester, Quality & Analysis, Software Engineer 2/2006 – 9/2008

·               Created, executed and tracked test cases for the NCON to BAAIS (Broadband Assignment, Activation & Inventory System) Conversion (NBC) project. This project was converting broadband services from the NCON system to Verizon’s BAAIS system. Developed shortcut to inject test orders.

BellSouth                                                                                                                              12/2005 – 2/2006

Quality & Analysis Manager – Hurricane Restoration SLIDELL, LA

·               Managed over 200 outside contract technicians in the Hurricane Katrina restoration in Slidell, LA. This included, replacing Service wires, Outside Network Interfaces (ONI’s or NID’s), Replacement or re-habilitation of buried and aerial Terminals.

·               These technicians replaced Cross connect boxes, sections of cable, and coordinated pole/section replacements

·               Preformed reconnect’s (Recon’s) after construction had replaced cable & poles.

Manager - NOC Center LAFAYETTE, LA                                                                                    10/2005 - 12/2005

·               Responsible for multiple NOC functions relative to the Hurricane Katrina and Rita restoration. This included Single Point of Contact (SPOC) for restoration and utility commission for Louisiana. Tracked and documented events as notifications were called / emailed to the KEE (Katrina Escalation Center)

NextiraOne (Williams Telecom), HOUSTON, TX                                                                                    11/2004 – 8/2005

Manager – Operations

·               Managed dispatch of installation and maintenance activities for data, voice, Converged Networks and IP Telephony Networks

·               Assisted in the requirements, data modeling/data mapping implementation of a semi-automatic dispatch system (E-Trace by Gearworks) for outside technicians. Initiated several major improvements in overall design and use of Cell phone technology & GPS as the prime dispatch tool

·               Worked with providing requirements to further develop middleware into a “quick status lookup” to reduce incoming calls into the control center and improve efficiencies

·               Worked with local developers(requirements & test) to send dispatch tickets to remote tech’s via alpha-pagers, also respond via codes (TIXX).

BellSouth, ALANTA GA                                                                                                                 4/2001 – 10/2004

Team Lead – IDS Implementation – Default Mapping

Subject Matter Expert and Team Lead responsible for the Default Mapping (DEFM) process for BellSouth’s Integrated Dispatch System (IDS) implementation, (also known as Telcordia’s Media Vantage FORCE â Mobility) throughout the BellSouth region.

Responsibilities:

·               Locating dispatch addresses that do not route properly and/or are less than optimal routing by determining correct latitude and longitude and resolving any additional issues.

·               Release work requests for dispatch in a timely manner

·               Assisted in writing & providing requirements to improve mapping functions to improve fallout reate

·               SME for routing and addressing reports

·               Managed the scheduling, installation and maintenance activities for the implementation of two DEFM Operations Centers in Birmingham, AL and Atlanta, GA. Ultimately folded the Birmingham center into the Atlanta center near the end of the IDS Project

·               SME for Data Mapping from WFA/DO dispatch to Force/IDS; RFAS to GCAS

SBC Communications, Dallas, TX (SWBT Co.)                                                                      1/2000 – 11/2000

Project Manager/Area Manager – Local Operations Center                           

Managed the implementation of SBC’s DSL Operations Center. Planning began in January 2000 and the center was fully operational May 28, 2000. The DSL Operations Center is responsible for tracking DSL Unbundled Elements (UNE) and High Frequency Portion of the Line (HFPL) sharing with dial tone circuits (POTS).

Responsibilities:

·                              Project Managing; Planning and securing the work location

·                              Planning, securing and coordinating the installation of all work stations, telephones, ACD and servers

·                              Hiring and training 90 Customer Service Representatives (CSR) and 9 Managers

·                              Developed training curriculum that included Basic Telephony, OSS training and HFPL sharing procedures

·                              Center was opened one week ahead of projections.

·                              Organized and Implemented SBC’s Carrier Facility Assignment (Project CFA) Trial. This new process was implemented to allow CLEC /DLEC customers to change carrier assignments in a short interval in order to meet customer commitments. Recipient of Vice- Presidents "We’re Going Places" Award for CFA Trial

·                              Implemented a project (Project Ralph) that was a data collection effort to verify, improve, or add to existing processes for DSL line sharing. This effort improved central office and outside personnel coordination with customers and increased percentage of timely initial installations

·                              As a result of project, wrote requirements to ‘roll’ customer Line share data from LMOS to WFAC for better dispatching and reporting results. 

·                              Managed the implementation of an additional DSL Local Operations Center (LOC) to take the calls from the California LOC. The center was operational in 90 days from the date planning began. Responsibilities included:

·                              Hiring and training 20 Customer Service Representatives (CSR) and 2 Managers

·                              Project Managing the implementation of the California calls

SBC Area Manager – Local Operations Center, Ft. Worth, TX                                          8/1999 – 1/2000

Managed the Local Operations Center (LOC) for all CLECs.

Responsibilities:

·                              Managing Network Operations Center consisting of 9 Managers and 100+ Technicians responsible for providing 24X7 Service Assurance coverage for all types of special services, number portability and network alarms. This was a testing center focused on the CLEC Client.  We tested & maintained all circuits from SBC into CLEC Customers. Voice Grade, Sub-Rate digital & Hi-Capacity circuits. These circuits included trunking into CLEC Switches, Message Circuits, and Trunking, in addition to ‘normal’ or standard ‘end-user’  circuits.

·                              Organized training for all new Network Communications Technicians

·                              Developed and organized a joint SBC – GTE (Verizon) Project  initiative that resulted in improved on-time delivery of jointly provided networked services to CLECs

·                              Supervised 7 to 11 Managers & 60 to 150 group 1 testing technicians.

SBC Manager – Special Services, Ft. Worth, TX                                                                      6/1994 – 8/1999

Recipient of the Vice President’s FOCUS Award and the WCM-MCI Account Team “Magnificent Seven” Award for the development and implementation of the Network Verification Acceptance Testing (NVAT) Project/Process for MCI and other Major Carriers. (WCM-MCI anticipated savings for the initial 6 month period of implantation to be $65,000.00)

Responsibilities:

·                              This was a Test Center position. My focus within the center was MCI & WCM (World Com pre-merger) circuits. We provisioned & maintained “Special Circuits” (voice grade, sub-rate, & hicaps with some Sonet) for these 2 IECC’s on a 24 x 7 basis.

·                              Teamed with other managers to revamp Center operations to implement policies and procedures that addressed the needs of the business, while maintaining consistency with Union agreement and local practices.

·                              Established crew to improve Failure Frequency results on circuits with repeated service interruptions.

·                              Established mechanized database for tracking reports and  investigating root cause of interruptions

·                              Improved customer service results by reducing company missed due dates on service orders

·                              Enhanced and modified ACD/telecommunications system to provide greater responsiveness to both internal and external customers. Modified procedures to reduce work content and reduce overtime.

SBC Manager – Special Services, Dallas, TX                                                                      6/1992 – 8/1994

My responsibilities in this testing center included;

·                              Testing Manager for Voice circuits installation.

·                              Serving as Single Point of Contact for the WCM-MCI network for all sub-rate circuits (digital, analog) in Texas to resolve customer issues and complaints. Coordinated all after-hours customer rearrangements & changes. Insured appropriate field & Central office technicians with adequate equipment were available to complete customers requests.

·                              Maintained tracking database for held orders and service orders in jeopardy due to a lack of company facilities for the Texas PUC.

·                              Coordinated with entities in construction, central offices, circuit design, outside plant engineering, and installation to facilitate timely completion of designed circuits

·                              Removed roadblocks through follow-up, coordination, and escalation’s. Improved results for missed service order due dates due to company facilities

·                              Supervised communication technicians within Dallas Special Services Center

SBC Manager – Special Service Center, Midland, TX                                                        5/1990 – 6/1992

This was the Mid-Texas testing Center for all “Special & Data circuits” .  My specific responsibility was circuit provisioning for all customers in the Central Texas area. My duties in this position, in addition to provisioning circuits;

·                              Served as Single Point of Contact (SPOC) for all Special Services (networked designed services) escalation’s for West Texas Area; SPOC for Special Services, Network, and Network Distribution

·                              Responsible for network and alarm monitoring (NOC functions).

·                              Designed, installed, and maintained a Special Service Center optical LAN from spare parts, implementing access to various databases, Central Offices, E-Mail systems.

·                              Coordinated implementation of new dispatch and tracking system (WFA/DO & RFAS)  for technicians with installation and maintenance responsibilities for designed circuits. Investigated and resolved anomalies of new system.

·                              Served as Center administrator for RFAS & WFA for West Texas Area Performed all supervisory and management roles for fifteen plus subordinates

SBC Supervisor – Customer Services, Snyder, TX                                                        6/1984 – 5/1990

·                              Supervised installation and maintenance activities (telephone & cable) for the single largest wire-center in Southwestern Bell’s service area

·                              Supervised technicians who were responsible for the technical and administrative functions associated with installing and rearranging Special Circuits, telephones and cable

·                              Supervised technicians who rebuilt and maintained Air pressure for cable. Reduced customer reports significantly

SWBT Co Supervisor – Network Services OSP, Victoria, TX                                          4/1979 – 6/1984

·                              Performed all supervisory and management roles for twenty-two subordinates. Subordinates were responsible for all technical and administrative functions associated with maintenance of cable

·                              Supervised technicians who maintained Air pressure for cable

·                              Supervised technicians who were responsible for the  technical and administrative functions associated with installing and maintaining Private Branch Exchanges (PBX’s), Key equipment, Teletype, Mobile telephones and Mobile radios for large  customers

SWBT Co Plant Foreman, Beeville, TX                                                                                      11/1976 – 4/1979

·                              Supervised technicians who were responsible for the technical and administrative functions associated with maintenance of cable

·                              Supervised technicians who placed and maintained Air pressure systems for cable

·                              Supervised technicians who were responsible for the technical and administrative functions associated with installing and maintaining PBX’s, Key equipment and Teletype

·                              Designed and installed air pressure systems for all cables. Substantially reduced customer reports

Southwestern Bell Telephone Co, Lubbock, TX                                                                       9/1969 – 11/1976

Cable Repairman, Station Installer, Lineman

·                              Placed and maintained cable and Air Pressure Systems

·                              Installed and maintained Telephones and Business Systems

EDUCATION

·               Numerous Professional and technical development courses through SBC Consisting of;    Analog/Digital, Voice/Data Transmission, Installation & Maintenance, Quality Control, Work Content & Project Management (4 pages of Specific Technical Training Via Separate attachment).