ANGELO A. CASSARO

1703 BLUE HEATHER LANE FRESNO, TX. 77545

 

CAREER SUMMARY:

 

Accomplished & Challenge Driven Professional, offering over 25 years of progressive experience with a proven ability to drive programs, projects and people, in addition to guiding corporate initiatives.

 

HIGHLY SKILLED IN:

·              Service Management, Excellent ability to analyze and interpret the needs of customers and offer appropriate solutions.

·              Developing and maintaining recordkeeping systems and procedures.

·              Effective communications both oral and written, Business  Crisis Management,

·              Organizing resources and establishing priorities, Project planning, Product and service sales

·              Analyzing and interpreting financial data, preparation of financial reports, statements and projections, Contract documents and specifications.

·              Industrial Equipment – evaluating, installing, maintaining & servicing

·              Using computers, particularly in a PC, Windows-based, Microsoft office operating environment.

·              Developing bid specifications and evaluating bids from contractors.

·              Hands on experience with

o  Welding, AC/DC Electrical/Electronic Systems, Air-Conditioning, Plumbing, Network Cabling, VFD, PLC

 

CAREER EXPERIENCE:

 

Cates Controls Solutions                                              08/2014-05/2015

Service Manager

·              Manage all operations in the shop and field service department.

·              Control cost per job, to ensure good time management and quality of work

·              Sales of Service and Product,  Provide estimates for Solutions and new repairs

·              Resolve customer related concerns

·              Liaison between customer service and sales

·              Exceptional Crisis management organizational process skills

·              Manage service department safety guideline and training

·              Manage activities to diagnose, and repair electrical (DC and AC up to 600v) equipment of various types:  VFD. PLC, Computers, Inverters, sensor, switches, automation integration, computer diagnosis system component troubleshooting and repair.

·              Maintain old and acquire new customer accounts

·              Train personal in operational, administrative and maintenance processes

·              Maintain monthly goals, budgets, and utilizations

·              Generate monthly cost report

 

 

 

Toyota Lift of Houston                                                                   04/2012-08/2014

Shop Manager/Field

·                          Exceptional Crisis management organizational process skills (CRM)

·              Manage all operations in the make ready, service, used, aerial, and rental service departments, 24 direct and up to 50 indirect employees.

·              Control cost per job, to ensure good time management and quality of work

·              Sales of Service and Product,  Provide estimates for Solutions and new repairs

·              Resolve customer related concerns

·              Liaison between customer service and sales

·              Manage activities to diagnose, and repair electrical (DC and AC up to 480v) equipment of various types: hydraulics, pneumatic, mechanical. Equipment types: aerial, telehandlers, generators, pumps, compressors, VFD. PLC Computers, including electronic and computer diagnosis system component troubleshooting and repair. Includes diesel, gas, and LP fueled engines.

·              Maintain old and acquire new customer accounts

·              Train personal in operational, administrative and maintenance processes

·              Maintain monthly goals, budgets, and utilizations

·              Generate monthly cost report

·              Assist and supply input on cost saving ideas for the company and customer

·              Locate and distribute hard to find parts for jobs

 

Savannah Fleet Service                          10/2008-4/2012

General Manager

·              Managed the Service, Sales,  Rental, and Auction departments,

·              Supervised daily operations.

·              Worked with equipment manufacturers on warranty repairs and approvals

·              Prepared detailed quotes

·              Resolved customer related concerns

·              Maintained old and acquired new customer accounts

·              Generated monthly cost report                                                   

·              Diagnosed and repaired electrical (DC and AC up to 480v) hydraulic, pneumatic, and mechanical equipment of various types Equipment: aerial forklifts, telehandlers, generators, pumps, compressors, VFD, PLC.

·              Communicated with customers on progress and results of repairs

·              Provided cost saving ideas for the company and customer

·              Located and distributed hard to find parts for jobs

·              Trained less experience technicians

·              Maintained monthly goals, budgets, and utilizations

 

 

 

 

 

 

 

 

 

 

Service Plus JLG   (Laid off)                                                                  04/2006 – 10/2008          

Shop supervisor

·              Manage, RTS-Recon, Shop Service, Rental, Auction, daily shop operations  

·              Inspection and diagnose of electrical,including field bus, fiberoptics, networks and CANbus, hydraulic, and mechanical equipment, Work focus: industrial equipment of various types: mobile, fixed,    hydraulics, pneumatic, equipment, aerial, telehandlers, generators, Pumps, VFD.

·                          Manage customer needs

·                          Resolve customer related concerns

·                          Provide Estimate for new repairs

·                          Control cost per job, to ensure good time management and quality of work

·                          Maintain old and acquire new customer accounts

·                          Liaison between customer service and sales

·                          Work independently and in a team to make cost effective decisions

·                          Train personal in operational, administrative and maintenance processes

·              Manage the service side of the rental, auction and customer service departments, including13 employees

·                          Maintain monthly goals, budgets, and utilizations

·                          Oversee daily work flow for office, schedule repairs

·                          Generate monthly cost report

 

Action Handling

Field Service Technician                                                                    04/2004-04/2006

·              Manage customer needs

·              Provide Estimate for new repairs

·              Maintain Truck Parts

·              Control cost per job to ensure quality work

·              Maintain vendor relation

·              Liaison between customer and sales

·              Repair customer industrial equipment both field and shop

(LP- Forklifts), gas, diesel, electrical 12-72 volts,

·              Inspect, diagnose, and repair of electrical (DC and AC up to 480v) equipment of various types:  hydraulics, pneumatic, Mechanical, Types: aerial, telehandlers, generators, Pumps, compressors, VFD. Computers, system PLC component troubleshooting and repair, diesel, LP, Gas.    

·              high- rise equipment

 

Stewart and Stevenson                                                                03/2001-04/2004

Shop foreman and field support

·                                                              Work with equipment manufacturing on warranty repairs and approvals

·                       Inspection and diagnose of electrical, hydraulic, and mechanical equipment, including field bus, fiberoptics, networks and CANbus, Work focus: industrial equipment of various types: mobile, fixed, hydraulics, pneumatic, pumps and equipment, aerial, telehandlers Generators and VFD Drives     

·                                                              Direct supervision

·                                                              Assist 12 technician in problem solving

·                                                              Communicate with customers on progress and results of repairs

·                                                              Assist in managing workflow and providing new ideas

·                                                              Assist and supply input on cost saving ideas for the company and customer

·                                                              Locate and distribute hard to find parts for jobs

·                                                              Prepare initial information for quotes

·                                                              Promote team work

·              Trained less experience technicians, in operational, and maintenance, prepare curriculum and testing

·                                                              Manage customer needs

·                                                              Resolve customer related concerns

·                                                              Provide Estimate for new repairs

·                                                              Work independently and in a team to make cost effective decisions

·                                                              Train personal in operational, administrative and maintenance processes

 

 

             

Phicas Services                (contract not renewed)                                     11/1998-03/2001

Manager

·              Inspection and diagnose of electrical controls, field bus, fiber optics, network, hydraulic, and mechanical equipment for repair, Work focus: industrial equipment of various types: mobile, fixed, hydraulics, pneumatic, pumps and equipment 

·                                                              Manage customer needs

·                                                              Customer contact for Marketing and advertising of new business

·                                                              Resolve customer related concerns

·                                                              Provide Estimate for new work, create invoices

·                                                              Control cost per job, to ensure time management and quality of work

·                                                              Maintain old and acquire new customer accounts

·                                                              Managed customer service and sales

·                                                              Work independently and in a team to make cost effective decisions

·                                                              Train personal in operational, administrative and maintenance processes

·                                                              Manage the service side of the rental, auction and customer service departments

·                                                              Maintain monthly goals, budgets, and utilizations

·                                                              Oversee daily work flow for office

·                                                              Maintain Parts management

·                                                                Generate monthly cost report

·                                                                Cold calls to generate new customers

·                                                                Maintained Public relations, through community involvement

·                                                                Advertising through public exhibits, and networking

·              Initiating Resources of capital project needs, averaging $3 million dollars per project, resulting in cost saving by using appropriate resources

·              Manage capital project operation, monitoring progress to minimize unscheduled down time

      Conduct risk assessment to minimize equipment loss, abuse, allowing      for durability of equipment

·              Direct supervision of 2-20 workers at one time depending on multiple location projects with and average budget of $50 mil per year

 

 

 

EDUCATION:

 

           Trained by Yale, Nissan, Hyster, Toyota Forklifts

 

Universal Technical InstituteHouston, TX

Certified in Advance and Basic Auto Electronics

 

                          Houston Technical Institute                                                        Houston, TX

Concentration: Business, Marketing & Distribution

Automotive Service ExcellenceHouston, TX

Engine repair, air conditioning, brakes tune up, etc.

Cisco interconnect certified                                     Houston, TX  

San Jacinto CollegeHouston, TX

Engine and related systems repairs

Ford Motor CompanyHouston, TX

Computer Diagnosis

            University of Houston                                              Houston, TX

             Criminal Justice