Associate of Applied Science Network Systems Administration - GPA 3.90

Comcast University, @ Home Modem Installation (2001)

Society of Cable Telecommunications Engineers, Broadband Installer Course (2000)

ü       Over 15 years of experience in telecommunication

ü       Setup and repair of desktop computer and laptop systems running Mac OS, windows 7 and XP operating system.

ü       Knowledge of MFP (Printers) devices, repairing and installing print drivers.

ü       Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

ü       Troubleshoot PC’s, HD video , CCTV and (VTC) video conferencing system problems

ü       Experience supporting telephony, video, network and/or other collaboration device

ü       Conduct inspections and physical inventory counts of the stored property

ü       Testing voice, data, video cable plant, single mode and multimode fiber      

ü       Knowledge in usage of Signal Level Meter (SLM) and Volt Ohm Meter (VOM), Fluke,

ü       Certified broadband installer

ü       Knowledge of CAT 3, CAT5, CAT6, RG6, RG11, QR320, HDMI, DVI, component cable, Single mode, Multimode fiber.

Platform Experience

MS-SOS, Windows NT, 3.5, Windows 7, Windows XP, Windows 3.1, Windows 2000, Windows Me, Windows Vista, Windows 9x, Mac OS 7.x/8.x/9.x, Unix/Linux, Cable Data,

Centric Business Systems Owings Mills, MD 

Site Network Analysis Technician September 2014- Present

·   Install print drivers and clone /copy equipment user settings to be instilled on to new printer(MFP)

·   Inspect all physical space, desktops , laptops, OS, Ethernet connections and electrical requirements to ensure customers are in compliance before the printers (MFP) are delivered.

·   Review reports for site analysis of printers.

·   Set meetings with customers IT staff for pre-installation phase of equipment.

·   Wipe hard drives, add security software and preform windows updates to existing hardware.

Network Installation Technician LCSJ Communications, Baltimore, MD.

June 2013- March 2014

PG County Public school (Laurel MD)

Defense Logistics Agency (DOD contractor) Secret Clearance 

·   Analyzing, project managing, performing work necessary to plan, design, develop, acquire, document, test, implement, integrate, maintain, or modify systems for solving problems or accomplishing work processes by using information technology (IT) systems such as computers, servers, routers, etc.

·   Assisting with providing on-going customer support to include the installation, configuration, troubleshooting, recovery, and maintenance of customer hardware and software.

·   Performing some tasks in support of network administration including monitoring service levels, troubleshooting, and restoration.

·   Installing software/hardware components, system peripherals, performs diagnostics, analyzing results and performing repairs if needed

·    Monitoring and maintaining computer systems, servers and, personal computers (PCs).

·    Responding to system shutdowns, interruptions, failures, and analyzing problems to determine reasons and affects repair and/or replacement to restore operations

·   Creation and use of workstation imaging system to be used as a tool in the setup of new and/ and repaired CPU’s.

·   Perform Cat/3, Cat/5, Cat/6, fiber and coaxial cabling (pulling, terminating and troubleshooting).

·   Perform Installation of racks to support Cat/3, Cat/5, Cat/6 and coaxial cable                            

·   Perform testing voice, data, video cable plant, single mode and multimode fiber

·   Perform site surveys and inventory for network infrastructure before starting a project.

·   Knowledge of telephone networks, include DS1, DS3, OC, and various IP networks.

·   Perform mounting of Smart boards, Flat screens and installation of laptops & CPU’s

Comcast Cable, Rockville, Silver Spring, MD

Technical Operation Supervisor March 2012 – May 2013, January 2006 - January 2011 

· Supervise daily work activities of Communication Techs; ensure daily work was completed correctly in a timely and efficient manner; provided guidance and direction on installation and service requiring special attention and followed through to acceptable level of completion

· Support organizational and departmental goals to meet financial and operational needs. Established procedures for efficient and proper installs, quality control and repair services to meet NCTA standards.

· Installs/uninstalls computer hardware components which include both internal and external devices; scanners, printers, faxes, external storage, visual aids, network interface cards, media converters and\or other peripheral devices

· Direct, supervise, and coordinate all installs with contractors and in-house employees

· Provide installation of digital, HD, analog and/or VoIP services; auditing various contracted apartment complexes and businesses; assist in repairing lockboxes and pedestals; provide quality checks of all installs, reconnects and disconnects; replace or rewire house drops or any part to correct drop problems; coordinate and schedule with dispatchers

Comcast Cable, Maintenance CLI and Technical Operation Supervisor January 2011 – March 2012

·   Performed plant maintenance duties such as: splice and activate aerial/underground coaxial cable and equipment to system specifications, repair and/or replace damaged aerial/underground plant(hard line & feeder cable), perform routine pole transfers, plant make-ready, and grounding/bonding. Adhere to Comcast procedures and safe working practices, National Electrical Code (NEC)

·   Reduced the amount of truck rolls on repeat service calls and prevent future truck rolls before the customer is aware there is problem

·   Performed noise sweeps (leakage) by changing and tightening fittings at the taps and ground blocks, working close with maintenance as they sweep a run to gain access to the high transmit equipment in our customers’ homes and commercial businesses In conjunction with the FCC requirements 

·   Provided open communication with Maintenance and Fulfillment Departments

·   Ensured technician’s productivity by back filling work to meet the division’s expectations

Comcast Cable, Escalation Tech/Lead QA Technician February 2004 – January 2006

·   Performed routine cable television installations, disconnects, rewires, change of service, service calls, monitor for cable leakage and log, MDU wiring for residential and business customers, install PC hardware/software peripheral devices to connect residential customers to high speed internet service in accordance with Comcast procedures and practices

·   Performed installation of the High Speed Internet service to include Network Interface Card or USB adapter, performed full high speed internet and RF installations

·   Perform installation of CCTV to commercial and residential businesses

·   Assigned daily work to Technicians

·   Inspected daily work orders, verified all invoices for contracted work.

·   Set up and coordinated technical training for all personnel.

Comcast Cable, Modem & VoIP Installer/Service Technician July 2001 - February 2004

·   Provided installation of VoIP/cable modems to customers with or without reconfiguring PC units; gained experience with Windows 32bit; Registry editing and extensive knowledge of hardware installation (including modems, drives, NIC cards, SCSI cards, COM ports and peripherals)

·   Wired single family homes and multiple dwelling units