Charles Mauldin

 

130 Teal Park Ln 

Madison, Al 35758

Phone: 256-617-3673

E-Mail: cmauldinjr@knology.net

 

 

 

                    PROFESSIONAL OVERVIEW

Dedicated business professional with a versatile administrative skill set developed through a variety of experience in many areas during the last 17 years.

 

                             

  SELECTED SKILLS

                              EXCEL                    WINDOWS

                              WORD                   LOTUS NOTES

                           OUTLOOK

 

 

 

 

 

 

 

EXPERIENCE

 

KNOLOGY/W.OW.- BUSINESS COORDINATOR

FEBRUARY 2010- OCTOBER 2012

 

Job is being eliminated after W.O.W. Cable purchased Knology.

 

Assist the Business Manager in all business management activities to include but not limited to:

Reviewing and resolving escalated customer issues

Customer and house database maintenance

Billing system audits

Operation activity reports

Scheduling and distribution

Redstone Arsenal Contracts

Billing and paying invoices for Vendor companies

Sales/marketing reports

EFTS accounts and file maintenance

Local Davison IT employee for minor troubleshooting issues

Other filing and administrative support as needed

 

 

 

 

 

KNOLOGY- CONSTRUCTION COORDINATOR

AUGUST 2005- FEBRUARY 2010

 

Responsible for coordination of all activities related to construction projects including placement of aerial and underground fiber and coax, splicing of fiber and coax cable, placement of power supplies, and tracking the permitting required for each.

MDU's– Responsible for the coordination of all activities in a given system. This includes both Aerial and Underground work, from the existing system into the premises.

Line Extensions – Responsible for the coordination of all activities related to the construction of all Line Extensions in the assigned system. This is for Aerial and or Underground extensions.

Coordinated road widening projects, including local municipality rebuilds/relocations.

Assured policies and practices were effectively implemented by construction personnel.

Prepared and submitted inventory of hardware and equipment to be used.

Planned and organized workflow of contractors and resolved any problems and/or delays.

Reviewed invoices from contracting firms and ensured proper utilization of company material.

Coordinated make ready, pole applications, permits, and design changes.

Ensured customer satisfaction in regards to property damage, and resolved any escalated customer complaints.

Upkeep and administration of National Joint Use Notification System (NJUNS).

Administration, Quality Control, and oversight of Project Authorization Request Tracking projects for the division.

Responsible for house database maintenance for billing system.

 

 

KNOLOGY- DISPATCH SUPERVISOR

JUNE 1999- AUGUST 2005

 

Job was eliminated due to centralization of dispatch department to corporate call center.

Supervised a team from 4-7 dispatchers

Established performance goals, provided performance reviews, and supported a team and individual employee development.

Responsible for team members work schedules and time cards.

Responsible for the day-to-day leadership.

Training and development of Team Members.

Responsible for scheduling the route for installers and service technicians.

Responsible for checking in all daily work orders from installers.

Responsible for adding, correcting, and 911 validating all addresses in the billing database.

Handled escalated customer concerns/inquiries while promoting Knology's products and services.

Provided customer education and in-depth troubleshooting for efficient, professional, and courteous resolution focusing on customer satisfaction and retention

 

 

KNOLOGY- DISPATCHER

NOVEMBER 1996- JUNE 1999

 

Responsible for assisting both customer and field technicians with the coordination of service and installation call activities.

Responsible for answering all incoming customer related calls from 6pm-12am, alone without supervision.

Responsible for checking in all daily work orders and money collected from installers.

 

KNOLOGY- INSTALLER

JULY 1995- NOVEMBER 1996

 

Performed a variety of duties pertaining to installation of cable services in customers' homes, apartments, and commercial properties to include basic installation, disconnect, and minor technical trouble shooting.

 

 

 

 

 

 

 

 

EDUCATION

 

 

AUBURN UNIVERSITY   1992-1994

 

AUBURN, AL 

 

ELECTRICAL ENGINEERING

 

 

 

CALHOUN COMMUNITY COLLEGE   1989-1995

 

DECATUR, AL 

UNDERGRADUATE STUDIES

 

UAH   1987-1988

 

HUNTSVILLE, AL 

UNDERGRADUATE STUDIES

 

 

 

 

 

 

 

 

REFERENCES

 

 

TANSI QUICK

ADMINISTRATIVE ASSISTANT/KNOLOGY

PHONE: 256-520-5212

EMAIL: TANSI.QUICK@KNOLOGY.COM

 

CHRISTIE MCCOOL

BUSINESS MANAGER/KNOLOGY

PHONE: 256-417-0077

 

BOBBY DAVIS

ASSISTANT MANAGER/CUSTOM CONNECTIONS

256-520-5243

 

DEMETRA ROBINSON             

CUSTOMER SERVICE MANAGER/KNOLOGY

256-337-9946