Summary

 

A troubleshooter able to effectively achieve challenging goals and objectives with a hands-on management style. Result oriented individual with an exemplary track record of success in safety and regulatory compliance, quality control, customer service, operation installation, maintenance and repair.

 

Highlights and Qualifications

 

·   Platforms/Software: Windows XP/7/8/, MS Office, Power Point, Outlook, AutoCAD, SAP.

·   Hardware: ADSL, Cabling, Fiber Optics, Patch and repair, wiring, all associated test equipment.

·   Excellent troubleshooting skills.

·   Able to learn different hardware and software very quickly with little to no instruction.

·   Excellent hard-working team player, willing to make sacrifices to get results.

·   Ability to work well under stressful conditions.

·   Organized, self-motivated, dependable and multi-tasking.

 

Professional Experience

 

TELECON GROUP, Toronto, Canada 

Telecommunication Specialist                                                                                                                  2011-2015

 

·   Support the design and engineering process by planning and preparing drawing for constructions of new, and removal or rearrangement of existing fiber, copper cables and conduits.

·   Acquiring permits and private easements 

·   Design, provision documents, and direct outside plant Copper and Fiber Cable (UG, Aerial, Buried)   

·   Worked with outside agencies to obtain right of way approvals and coordinate projects with other utilities

·   Create make ready analysis, pole surveys, QC prints, path surveys (UG, Aerial, Buried) preparation of prints and preparing bid documentation, FTTN, FTTH & FTTB.

·     Complete design in accordance to customer specification and guidelines

 

SIEMENS Canada Ltd, Oakville, Canada

Building Technology Automation Service Technician                                                                          2010-2011

 

·   Apply expertise to assist our clients in optimizing their operations and energy efficiency per specifications with the construction documents in play

·   Assessing and testing the functionality of building automation controls and electronic equipment, and completing final critical adjustments, calibration and commissioning reports on systems

 

 

 

·   Performing component installation, wiring check-out, system start-ups, and programming of Siemens' building automation control systems, utilizing commissioning tools provided, graphics creations and database management

·   Assessing new developments in the field, determining the cause of system failures or technical malfunctions, and providing system solutions to ensure buildings are as safe as possible

·   Manage customer service issues as they arise

 

 

NEXICORE SERVICES, Toronto, Canada

Operation Manager                                                                                                                                    2008-2010

·   Managed a high quality technical service operation for in warranty HP laptops computers

trained and supervised staff of 60 technicians, diagnosing, repairing and testing HP laptops

·   Served as a liaison between company and clients (HP Canada, Quanta Computers USA, Futureshop, BestBuy)

·   Generated weekly and monthly reports through data mining in SAP and converting raw data into meaningful information with Excel to evaluate and monitor performance

·   Achieved HP high quality standards reducing monthly re-repair rate from 9% to 5.5%

·   Increased production and improved turnaround time by 98% optimizing the repair process

 

Computer Technician                                                                                                                                 2007-2008

 

·   Executed advanced troubleshooting, diagnostics, testing and documenting of Toshiba, HP, Dell, Acer, Samsung, E-machines and Gateway laptops

·   Used SAP and Microsoft SharePoint to document every step of the Computer Repair Process    

 

Education

Telecommunication BA.                                                                                                                                       2006                                                                                                                                                           University of Habana, Cuba  

Prefessional Development & Certifications

Microsoft Certified Technology Specialist (Windows Server 2008 Network Infrastructure, Configuration)            2012                                                                                                                                                                                      

PLC Technician Certified                                                                                                                                                          2008                                                                                                                                              George Brown College, Toronto, Canada