Kandi M. Fayard

10516 Bayou Circle                       (601) 347-2469

Diamondhead MS, 39525                                                                                                                              kandi.fayard@gmail.com

 

STATEMENT OF PURPOSE

To join a progressive organization in a challenging position that will utilize my

experience, education and training along with my technical and analytical capabilities to achieve

effective business solutions to meet company and customer objectives and priorities.

 

Technical Skills and Software:

·   Skills: Incident Analysis, Incident Response, Technical Support, Project Management, Quality Assurance

·   Software: BMC Remedy, McAfee ePolicy Orchestrator (ePO), Windows OS, Infoblox, Splunk, Tenable, SolarWinds, Cisco Security Manager, Netwitness Investigator, Remote Desktop Connection, Windows Command Prompt, AccessData Forensic Toolkit (FTK)

Security Clearance:

·   U.S. Government Secret, 09/2011

·   Department of Homeland Security (DHS) Entry On Duty (EOD), 11/2015

 

PROFESSIONAL EXPERIENCE

 

United States Citizenship and Immigration Services (USCIS) Computer Security Incident Response Team (CSIRT) Analyst

Stennis Space Center, MS                                                                                                  11-2015 to Present

 

·   Development of Standard Operating Procedures (SOPs) involving the triage, quarantine and remediation of network security incidents and events via the utilization of network monitoring tools such as Splunk and McAfee ePolicy Orchestrator (ePO)

·   Provide training and technical assistance to Watch Desk team members pertaining to the initial triage of events and network security related incidents

·   Utilize ticket tracking applications such as the DHS Enterprise Operations Center (EOC) online and BMC Remedy

·   Production of Standard Operating Procedures (SOPs) related to network vulnerability compliance and software patching via McAfee ePolicy Orchestrator (ePO)

·   Provide training and technical assistance to Watch Desk team members pertaining to monitoring, enforcing and maintaining network vulnerability compliance via host intrusion prevention and virus scanning for enterprise operations software patching

·   Identification and remediation of port security violations via McAfee ePolicy Orchestrator

·   Technical remediation and documentation of government classified data spills, phishing, social engineering, and malicious logic per USCIS and DHS policies and procedures for incident and event handling

·   Coordinate with government components external to USCIS during initial triage, incident response and completion of technical remediation phases

·   Monitor and review network traffic for security events and incidents related to user misuse and the abuse of network privileges via Splunk

·   Identification and removal of malicious software from the USCIS network

·   Provide 24x7 monitoring of client security detection devices

·   Ensure integrity and protection of networks, systems, and applications

United States Citizenship and Immigration Services (USCIS) Security Operations Center Watch Desk Analyst                                         

Stennis Space Center, MS     01-2014 to 05-2015

·   Utilize ticket tracking applications such as the DHS Enterprise Operations Center (EOC) online and BMC Remedy

·   Watch Desk project management

·   Computer Security Incident Response Team (CSIRT) project management

·   Assist USCIS employees with security related incident / event reporting

·   Execute all DHS SOC policies, procedures, guidelines and reporting requirements including project, incident, and event prioritization

·   Adhere to all DHS reporting standards and timelines for reported security events / incidents

·   Investigate, track, and remediate privacy and security related events / incidents in accordance with DHS policy for incident handling

·   Create tickets and assist in the investigation and remediation process for detected security events / incidents

·   Security and network incident escalation / notification

·   Provide 24x7 monitoring of client security detection devices

·   Remote technical support and account management to all USCIS employees

·   Ensure integrity and protection of networks, systems, and applications

·   Provide 24x7 situational awareness of vulnerability, attacks, and countermeasures

·   Disseminate Information Security Vulnerability Management Notifications

·   Generate end-of-shift reports for documentation and knowledge transfer to subsequent analysts on duty

·   Compose security alert notifications and other communications

·   Active Directory account access request and termination management

·   Security tool account access request and termination management

 

MISSISSIPPI AIR NATIONAL GUARD                        07-2011 to 04-2015

Served in various positions of increased responsibility and complexity at various locations, demonstrating exceptional leadership, knowledge, skills, and abilities in the following areas:

 

Radio Frequency (RF) Transmissions Systems Technician, E-4                                        07-2011 to 04-2015

Mississippi Air National Guard 255^th Air Control Squadron Gulfport, MS

 

·   Interpret schematics, Technical Orders and Commercial Off the Shelf Guides for the purposes of installing, operating, maintaining, and troubleshooting radio / satellite communications equipment

·   Perform annual, daily, monthly, bi-monthly, and bi-annual preventative maintenance procedures

·   Remove, replace, and repair equipment in accordance with all operational manuals and DoD policies

·   Adhere to all DoD safety standards and practices regarding the operation and maintenance of RF equipment

·   Utilize electronic test equipment such as  voltmeters, ohmmeters, multimeters, signal generators, oscilloscopes, frequency counters, EMF meters, electrometers, spectrum analyzers, function generators, pulse generators, signal injectors, continuity testers, network analyzers, and transistor testers to monitor, troubleshoot and operate RF equipment

·   Install ground radio, satellite and telemetry communications equipment

·   Complete career-field related developmental tasks and training requirements

·   Inspect all equipment for serviceability and calibration

·   Tune, adjust, and align components to obtain maximum operating efficiency

·   Identify Radio Frequency Interference sources and employ countermeasures

·   Resolve installation, repair, overhaul and modification errors associated with communications equipment

·   Employ communication satellite, line-of-sight, and tropospheric scatter techniques to establish and maintain communications

·   Perform calibration and alignment techniques

·   Apply information technology fundamentals, computer systems fundamentals, cyber surety, network equipment operation, multiplexer maintenance, mobile communication systems maintenance principles, ground radio and satellite communications equipment theory to establish and maintain communications systems equipment in deployed and non-deployed environments

·   Perform pre-operational inspections and windows based system configurations

 

 

IT Customer Support / Network Specialist, GS-09           05-2013 to 11-2013

Mississippi Air National Guard 255^th Air Control Squadron Gulfport, MS

 

·   Client-level information technology support to end users for operation including the installation, restoration, and configuration of software operating systems and applications

·   Establish work standards, methods, and controls for preventative, scheduled, and unscheduled maintenance actions – determine extent and economy of repair of malfunctioning equipment

·   Install, configure, and troubleshoot various problems base-wide with multiple versions of MS Windows, MS Office, and Air Force created and Commercial off-the-shelf software, printers, hardware, components, and peripherals

·   Ensure optimal system performance and reliability utilizing current and future multi-level security products collectively to provide data integrity, confidentiality, authentication, non-repudiation, and access control of the LAN and WAN

·   Squadron wide vulnerability assessment and Commercial Off the Shelf (COTS) patching

·   Create trouble tickets through the use of Access Database as well as monitor trouble ticket database to ensure overall customer satisfaction

·   Asset management and accountability by performing Equipment Custodian duties

·   Destruction of COMSEC hardware and materials in accordance with DoD policies on the destruction of classified materials

·   Report security incidents and execute corrective security procedures

·   Apply security principles, methods and security products to protect and maintain the integrity and confidentiality of information processed on the Department of Defense network

·   Conduct risk assessment by identifying security violations

·   Administration of base-wide Computer Security (COMPUSEC) and Information Security (INFOSEC) program

·   Safeguard and control all squadron COMSEC equipment and keying material

 

WIRELESS RETAILERS                                                                                                      07-2006 to 01-2008

Sales, customer support, management, marketing, and inventory retention for major retailers:

 

T-Mobile Store Manager                                                                                                         06-2007 to 01-2008

Slidell, LA

 

·   Provide effective leadership to store associates in areas of merchandizing, sales, cashiering, customer service, store maintenance, and loss prevention

·   Location day-to-day operations including employee training, opening / closing duties, marketing, team leadership, and inventory retention

·   Promote and sale of wireless communication services, products and accessories through the application of persuasive communication skills and device knowledge base

·   Generate new business referrals through innovative sales and marketing strategies, competitive business knowledge, dynamic presentation skills, and client prospecting

·   Facilitate movement, pricing, inventory control and replenishment of merchandise

·   Apply judgment in making managerial decisions and generating desired actions designed to solve internal operations conflicts of interest

·   Provide technical oversight for retail location business processes, new program implementation, resource management, strategic planning and training

·   Promote a diverse, harassment free, positively enforced work environment to subordinates

·   Coordinate with senior leadership to conceptualize special sales and marketing events related to the commitment of corporate communications

·   Delegate workload to subordinates based on organization priorities, deadlines, and consideration of difficulty

·   Provide professional guidance and continuous feedback in regards to strengths and weaknesses by identifying training needs of employees

 

Verizon Wireless, Assistant Manager             05-2007 to 07-2006

Slidell, LA

 

·   Work in conjunction with store manager to maintain efficient day to day operating conditions

·   Execute corporate sales goals and merchandizing programs

·   Maximize retail location sales and profitability

·   Support store manager in achieving sales goals through team leadership

·   Serve as a secondary point of contact for retail communications consultants, technical support representatives, and Inventory Support Specialists

·   Serve as a liaison for customer escalations in the absence of the store manager

·   Utilize knowledge of products, and offered services to exceed service objectives and sales goals

·   Employ strong communication skills and computer knowledge to guide new customers through purchasing options

·   Provide guidance to other team members on how to build positive customer relationships

·   Maintain control of assigned cash drawer through operation, and balancing throughout day

·   Comply with  company guidelines in regards to all day-to-day operations

 

FORMAL EDUCATION

 

·   In-Progress

University of Southern Mississippi, Long Beach, MS

B.S., Industrial Engineering

 

·   10-2015

Community College of the Air Force, Maxwell, AL

A.A.S., Electronic Systems Technology

Note: Fulfilled academic requirement, awaiting degree presentation

 

·   01-2011

Pearl River Community College, Poplarville, MS

Associates in Applied Sciences

 

PROFESSIONAL TRAINING

 

·   Information Technology Fundamentals

·   Network Fundamentals

·   Communications Methods and Equipment

·   Telecommunications

·   WAN Technologies

·   Networking Essentials

·   Radio Frequency Transmissions Systems

·   CompTIA Network + (Obtained voucher, currently preparing for exam)

·   CompTIA Security + (Obtained voucher, currently preparing for exam)