·                        Active CompTIA A+ CE

·                        Active CompTIA Security + CE

·                        Active CompTIA Network + CE

·                        Active Secret Clearance

·                        Active Cisco Entry Network Technician (CCENT)

·                        Proficient in a Customer Service Environment.

·                        Proficient in Network/Hardware Troubleshooting

·                        DoD-8570 IAT Level 2 compliant

 

Experience:

Network Engineer Associate 12/2014 – Present

BAE Systems

Defense Information Systems Agency (DISA) , Scott AFB, IL

·   Member of DISA Optical Transport Activation Team (OPTCAT) and Circuit Implementation Team (CIT). Proficient on DISA Optical Transport Network (OTN) equipment such as Sycamore Optical Digital Cross-Connect (ODXC) and CISCO Multi Service Provisioning Platform (MSPP) for remote access circuit provisioning.

·   Performs telephonic diagnostics; directs both customers and commercial vendors to suspected faults on circuits accessing the Department of Defense Information Network (DoDN).

·   Proficient with DISA documentation and change management tools such as Telecommunication Service Orders (TSO), Network Configuration Change Management (NCCM).

·   Assist customers in the identification of customer circuit resolution to include encryption device setup, programming of routers and review of IP traffic for troubleshooting purposes.

·   Execute and updates changes in DISA’s record management system and submit required DISA status reports on assigned circuit activations when necessary.

 

Nodal Technician / IT Specialist04/2013 – 12/2014

United States Army

Naval Computer Telecommunications Station Guam

·   Managed multi-layer network architecture with a 99.99% availability for military operations.

·   Information Assurance (IA) compliance achieved  on Post network defense  by utilizing  Cisco Security Manager Firewalls, IP Prefix Lists, and Access Control List (ACL) supporting mission operations.  All regulations, IAVA’s and security notices posted, updated and maintained.

·   Review Army Service Request for POST and regional service requirements; ensured compliance with Army and DOD regulations for mission planning.

·   Development of training aids for section personnel.  Proficient in breaking down complex task to easy step-by-step training guide.  Developed quick reference aids and continuity plan for systems maintenance and troubleshooting and an addendum to Standard Operating Procedures (SOP’s) for mission operations and customer support.

·   Adapt with Satellite Communications and specific action in troubleshooting IP satellite communication network services.  

·   Managed both regional and local organization voice over IP (VOIP) network utilizing Cisco Call Manager.  Performed advanced programming, routing and troubleshooting within the network, resulting in the successful voice communications for over 2000 military operations.

 

Information Systems Operator-Analyst10/2008 - 04/2013             

United States Army

Fort Carson, CO

·   Managed up to 7 employees for organization help desk, tracking and assigning trouble ticket requests resulting in the successful completion of over 4000 trouble tickets.

·   Microsoft SharePoint Administrator.  Created over 10 pages directly connected to Signal Company portal.  Developed trouble ticket tracker and request system used in organization’s help desk environment, ensuring the timely monitoring and completion of requested tickets and  streamlining unit’s documentation and file sharing.

·   Server administrator while unit was deployed in Bagdad, Iraq.  Managed Medical Communications for Combat Casualty Care (MC4) and Armed Forces Health Longitudinal Technology Application (AHLTA) servers ensuring 99% network/system availability for IBN Sina Hospital.

·   Proficient in Active Directory providing 300+ users with accounts, file sharing capabilities, permissions to folders, and creating organization distro-lists.

·   Financial custodian of units Telecommunication accounts. . Responsible for $25,000 budget accountability and deployment of cellular and POTS phone systems. 

·   Assigned duties as organization’s COMSEC Custodian, handling all requests for COMSEC and disseminating COMSEC to lower echelons. 

 

Computer Technician09/2006 - 05/2007

Korte Construction Company

Highland, IL

·   Help Desk support for over 200 office employee; ensured 95% uptime in network performance. 

·   Customized over 100 computers from baseline image to company specified requirements to perform in desired way on the company network.

·   Expanded company network, ran and installed Ethernet Cable, upgraded software and network equipment. Performed first level support in trouble shooting of network and computer systems.

 

Education:

Currently have 50 hours towards Bachelors in Information Technology Security with Western Governors University.

 

Training:

·   CIW Web Foundations Associate Certified 2014-12-11

·   IT Networking and Cisco Routing 2014-03-21

·   Advanced Routing 2014-03-28

·   Voice services 2014-04-04

·   VMware vSphere 5 2014-05-02

·   Firewalls and ACL Security 2014-06-20

 

Clearance:

Current Active SECRET Clearance, adjudicated  20070518.