Shamari Wilkins

Atlanta, Georgia, 30349 

4047884267

shamari.wilkins@outlook.com

 

 

 

 

Profile

·   Versatile, resourceful and highly motivated Information Technology Specialist with three years of Information Technology experience. Possess the ability to adapt and excel at a variety of Information Technology solutions.  Lead system administrator for multiple Department of Defense U.S. Navy unique and enterprise systems. Responsible for maintenance and administration of 82 servers, 1250 workstations and 26 network switches.

 

Certifications and Clearances

·   CompTIA A+

·   CompTIA Security +

·   Top Secret/SCI eligible Security Clearance

 

Technical Skills

·   Operating Systems: Mac OS, Windows server 2008/2012 R2, Windows 7 and 8. Unix Solaris and Linux Red Hat

·   Software/Applications: VMware VM view and VM ESX host servers, Cisco Security Manager Suite, Microsoft Outlook, Microsoft Office, Microsoft SharePoint administration, Dame Ware, CITRIX and CISCO VPN AnyConnect.

·   Hardware: IBM 3850/3950, Dell PowerEdge R910, R710, 410,1910 and HP DL 580 servers, Dell/HP Laptop and Desktop, Alcatel-Lucent, Cisco Catalyst and Brocade Switches. CISCO 5505, 5506 and 5520 VPN concentrators.

 

Work Experience

United States Navy – Norfolk VA (Retired)

Information Technology Specialist, Nov 2012 – Aug 2015

·   Designing, installing, operating and maintaining state-of-the-art information systems technology including local and wide area networks, mainframe, mini and microcomputer systems and associated peripheral devices.

·   Desktop Technician, Software Application Troubleshooting – resolves client software problems by troubleshooting, determining solution, implementing the solution, and documenting the solution.

·   Successfully performed remote help desk assistance using remote login capability to resolve customer problems and proficient in using Dame Ware remote monitoring software.

·   Thorough understanding of hardware repair, basic and intermediate troubleshooting repair of a client wired and wireless computing devices and peripherals; including mobile and non-mobile phones.

·   Performed Hardware disconnects/reconnects  and computers/printers/phones to be moved and installs

·   Server Administrator proficient in troubleshooting and reinstalling operating systems and applications greeting customers and determining requirement to support their IT needs. Lead Server Administrator and Application Administrator supporting multiple Navy unique applications such as Global Command and Control System-M, Supply Network Acquisition Program (SNAP).

·   Working understanding of Microsoft SharePoint Administration.

 

 

Network Administrator, Jul 2013 – Aug 2015

·   Provides basic and in-depth levels of instruction in Local Area Networks (LAN) and Metropolitan Area Networks (MAN), with focus on system administration. Prepares technical personnel to administer commercial network operating systems within the functional areas of configuration, system, and performance management.

·   Printer administrations (local and network) Replaces parts depending on the part being replaced and the depth of knowledge of the technician. Troubleshoots driver issues with the device as needed. Sets up ticket correctly in Remedy for new installs and moves of network printers.

·    

Guitar Center- Marietta, GA (Seasonal)

Music and Retail Sales Associate Seasonal Feb 2011-June 2011

·   The position of Sales Associate encompasses those who are building their knowledge and skills through competent sales professional. Working through the certification program to gain a base understanding of product and sales techniques to be able to properly help customers get into the right gear for their needs is the primary objective.  The Sales Associate is also acquiring proficiency with Guitar Center retail systems and procedures to accurately and effectively assist customers in a timely fashion.  Proficiency in sales techniques such as greeting customers, qualify their needs, match their need to the right product, pitch and overcome objections to close the sale is an ongoing practice.  

 

 

EDUCATION

 

University of Phoenix Online

Oct 2015-Present

·   Bachelors in Information Technology and Advanced Software development

U.S. Navy Information Technology Advance Training School, Pensacola, FL

Jan 2013-Jul 2013

·   US Navy Information Technology and Communications Specialist

·   24 weeks of core and specialty functions of communications operations, message processing, desktop support, server administration, security and network administration.

Central Carolina Community College

Jan 2012 - June 2012

·   12 Credits Earned

Atlanta Metropolitan University

Aug 2010 - Jan 2011

·   10 Credits Earned

University of West Georgia

Aug 2009-Aug 2010

·   14 Credits Earned