SYSTEMS SUPPORT ADMINISTRATOR;

Primary Skills: Windows Server and Desktop Operating Systems Including Apple Macintosh OS-X (i.e. Maverick, and Yosemite v10.10.1), Systems Administration, Desktop Support

 

EDUCATION:

 

Sawyer Business College, San Jose, CA – 4.0 GPA, A+ Certified Computer Technician - 4.0 GPA

Intellisystems Inc., Reno, NV - Telecom Voice mail Systems Programmer, Certified Server Administrator

Dell Certified Systems Expert Certification ID# 529366

 

SUMMARY
Information technology administrator with ten years of progressively responsible experience, participating in the administration, optimization and troubleshooting of corporate information system infrastructures, telecommunication networks and end-user desktop support. Motivated self-starter with a reputation of reliability, consistency, commitment to customer service, dedicated teamwork and the demonstrated ability to adapt and quickly learn new technologies. Proven technical and structured problem solving skills with a reputation for constantly delivering effective solutions to enhance productivity and reduce costs.

 

QUALIFICATIONS
Systems Administration: 5+ years of experience performing Windows 2003 / Windows 2008 server administration and Active Directory administration, including user accounts, computer accounts and group policy administration. As a systems administrator, experience includes 2 years of managing a VMware Virtual Center environment, running on Windows 2008 Enterprise Server, with a SQL Server 2005 backend. Performed daily system monitoring, verifying integrity and availability of server resources; analyzed, monitored and performed system, security and application log backups, in-depth knowledge of troubleshooting Linux internals, shell scripting and common UNIX daemons (syslogd, httpd, nfsd, sshd, etc) and ldap commands to support linux servers upon which web servers and application servers are hosted and used by end users. Working knowledge of TCP/IP networking (DNS, DHCP, etc). 
 

Desktop Support: 6+ years of desktop experience ranging from domain corporate networks to one-on-one end user consulting, including installation, administration, and desk side technical support on Windows XP, Vista and Windows 7 based desktops and laptops. Additional proficiencies include installation, support and troubleshooting of Microsoft Office 2007 / 2013 suites, Microsoft Outlook 2007 / 2013 clients and other user required applications. In depth hands-on experience in vulnerability scanning, installing operating system patches, deploying antivirus signature definition updates and hardware troubleshooting.

Management: Developed and taught training for new employees, improving knowledge of companies’ infrastructure and procedures. Implemented agency wide systems monitoring checklist, which played a key role in productivity and efficiency.

Soft Skills: Demonstrated ability to take initiative and accomplish company objectives while working independently with minimal supervision as well as within a cohesive team. As member of operations team, developed reputation of providing excellent customer service, communicating the solutions to customers in terms and concepts easily grasped.

 

 

 

 

 

 

 

 

 

 

 

CORE SKILLS
¦ Windows Server 2008 ¦ Microsoft Office 2007 ¦ VMware VCenter 3.5/4.0 ¦ DHCP
¦ Windows Server 2003 ¦ Microsoft Office 2003 ¦ Microsoft Office 2010 ¦ VMware ESX 3.5/4.0 ¦ TCP/IP
¦ Windows 7 ¦ Symantec Antivirus ¦ Active Directory ¦ DNS
¦ Windows Vista ¦ Symantec Ghost ¦ SQL Server 2000/2005 ¦ LAN
¦ Windows XP to Windows 8 Migration process certified by Dell ¦ Symantec Livestate ¦ Trixbox VOIP PBX

¦ Ethernet and VPN Troubleshooting
¦ VMware v10, Casper, LanDesk Technologies

¦ Apple Macintosh OS-X (i.e. Maverick, and Yosemite) ¦ Red hat Linux, Google’s Goobunto Linux OS

¦ Remedy ¦ DameWare ¦ WSUS

 

 

EXPERIENCE:

 

11/14 – 05/15 Minted.Com for BEAR Data Solutions, Inc., San Jose, CA

Senior Network Engineer, I have provided reliable, accurate, and courteous support to the helpline, help desk, and desktop support, which included resolving Software, Hardware, and Network issues. I supported Windows Server 2003 and Linux/Unix Server in an Active Directory network environment. My daily Sys Admin responsibilities Included but not limited to, monitoring Server system stats from Disk space and users to backing up important files with the use of simple Linux command line shell scripts. I have provided telephone coverage for the Help Desk, assisting users and performing troubleshooting over the phone or in person. I have done configuration of new, upgraded, maintenance, and replacement of desktop/laptop computers and telephones, including hardware and software installations and configurations. I have guided users in proper maintenance techniques for their operating system in an effort to reduce Help Desk calls and improve customer satisfaction. I have provided assistance to associates on teams with analysis of system problems and outages, troubleshooting to determine nature of problem, and coordinating with others for system repair or replacement. I have efficiently tested systems to ensure proper operations are restored.

 

08/13 – 04/14 Narus Inc. for Palo Alto Staffing Services, Sunnyvale, CA

IT Systems Administrator, Responsible for the deployment of new and used Laptops and Linux/Centos Box’s to New Hires and internal Employees Per Managers request. I imaged Laptops with pre built Image files per system modal with Windows 7 or 8, Office 2013 and used Windows Easy Transfer to do the user profile Data Migrations. I supported windows server 8/2003 and Exchange server 2010, with the use of Microsoft policy maker, I created group policies, with Adminpack for windows 8, I added/removed users reset passwords. l supported the following OS’s, Windows 7, Mac OS tiger and Microsoft Office 2010 in a TCP/​IP Active Directory networking environment.​  I supported a variety of desktop applications including; MS Office, Adobe, Internet Explorer, Firefox, Chrome, Cisco VPN, Apple iOS, BlackBerry Enterprise PDAs, Symantec Ghost, McAfee end-point encryption software and Citrix remote access solutions.​ I prioritized and handled a variety of different tasks including PC/​Laptop builds installs and moves.​ Desktop software installations, video conferencing setup, Cisco VOIP voicemail/​telephone setup and support, mobile device provisioning/​troubleshooting

 

05/13- 05/13 CREST Technologies, San Jose, CA

Certified Apple Tech, I execute the image creation and deployment of 2000 new 27”inch iMac OS X Lion Systems at 96 + or – iMac systems per day and 500 of them were iPads. I secured each product had the proper asset identification, including standard and custom asset tagging, and ID plates. I maintained the online databases which allowed for an immediate generation of asset reports for all equipment processed during any phase of the deployment.

 

 

 

 

 

 

01/13 – 02/13 Microdental Inc. for R & D Technical, Dublin, CA

IT Systems Administrator, Responsible for the deployment of Windows 7/8, Office 2010 and user profile Data Migrations with the use of Dells Image application and Ghost (Dos Version). I supported windows server 8/2003 and Exchange server 2010, with the use of Microsoft policy maker I created group policies, with Adminpack for windows 8 I added/removed users reset passwords. l supported the following OS’s, Windows 7, Mac OS tiger and Microsoft Office 2010 in a TCP/​IP Active Directory networking environment.​  I supported a variety of desktop applications including; MS Office, Adobe, Internet Explorer, Firefox, Chrome, Cisco VPN, Apple iOS, BlackBerry Enterprise PDAs, Symantec Ghost, McAfee end-point encryption software and Citrix remote access solutions.​

I prioritized and handled a variety of different tasks including PC/​Laptop builds installs and moves.​ Desktop software installations, video conferencing setup, Cisco VOIP voicemail/​telephone setup and support, mobile device provisioning/​troubleshooting.​

 

 

09/12 – 11/12 AAA Insurance for Dell/Digital Intelligence Systems (DISYS), San Jose, CA

IT Systems Deployment Engineer, Responsible for the deployment of Windows 7, Office 2010 and user profile Data Migrations of the South bay AAA office sites including as far down as Monterey, CA. this project included installation of new Dell Laptops, verifying user email synchronizations and proper *.pst migration.

 

07/12 – 07/12 Dickstein Shapiro LLP for TEK-Systems Inc., San Jose, CA

IT Systems Administrator, I have provided reliable, accurate, and courteous support to the helpline, help desk, and desktop support, which included resolving Software, Hardware, and Network issues. I supported Windows Server 2003 and Linux/Unix Server in an Active Directory network environment. My daily Sys Admin responsibilities Included but not limited to, monitoring Server system stats from Disk space and users to backing up important files with the use of simple Linux command line shell scripts. I have provided telephone coverage for the Help Desk, assisting users and performing troubleshooting over the phone or in person. I have done configuration of new, upgraded, maintenance, and replacement of desktop/laptop computers and telephones, including hardware and software installations and configurations. I have guided users in proper maintenance techniques for their operating system in an effort to reduce Help Desk calls and improve customer satisfaction. I have provided assistance to associates on teams with analysis of system problems and outages, troubleshooting to determine nature of problem, and coordinating with others for system repair or replacement. I have efficiently tested systems to ensure proper operations are restored.

 

08/11 - 06/12 Manatt, Phelps, & Phillips, LLP, Palo Alto, CA

IT Help Desk Tech-Support, Duties included but not limited to support for Mac and PC desktops/laptops. Responsible for processing IT hardware and software quote requests as required, Responsible for adding users, and user group permissions. Responsible for working the Remedy ticketing system and I handled an average of 30 calls daily at the same time. Responsible for troubleshooting wireless problems and configuring the new VPN L2TP Technology on laptops, Responsible for troubleshooting Document control management software applications related to and configure for use with office 2010 features and components, Responsible for configuring Cisco switches using CSM, Responsible for troubleshooting IP Video Conferencing problems, Responsible for troubleshooting Blackberry PDAs and Cell phone hardware along with the installed Enterprise Applications.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

08/09 – 04/11 L-3 Communications (DOD Corporation), San Carlos, CA

IT Systems Administrator, (Top Secret Security Clearance was required) Duties included, but not limited to Level II support for enterprise desktops, laptops, and applications in an Active Directory network environment. My application troubleshooting included, but not limited to Google Chrome, Monarch, SolidWorks. I supported Windows Server 2003 and Linux/Unix in an Active Directory network environment, Installed MySQL on Sun Solaris for a select group of Scientist, I am familiar with running test cases and Creating and Executing Unit tests My daily Sys Admin responsibilities Included but not limited to, monitoring Server system stats from Disk space and users to backing up important files with the use of simple Linux and Unix command line shell scripts with Sun Solaris 8 OS on an Intel x86/64 Embedded Hardware Systems - Industrial Small Form Factor. I managed customer issues and requests by creating, tracking and documenting technical issues and solutions in the helpdesk database (Remedy), I handled an average of 60 calls daily. Prioritized a schedule of escalated incidents (when required) Assigned and escalated to level III technical staff as appropriate, I supported and troubleshoot TCP/IP Protocols including ICMP, UDP, TCP, and National Instruments platforms LabView, Data Acquisition, Modular Instruments, PXI, Programmable Automation Controllers (PACs), GPIB and Instrument Control. I ensured adequate customer follow ups, and timely issued status updates to end users and IT Management status reports with the use of SALT application. Maintained and administered enterprise software repository and associated licensing information. I deployed 10% of the new hires with the configuration (build) of Mac Desktops/Laptops. I upgraded or replaced outdated Mac systems for 25% of existing employees, and deployed 90% of new hires with Windows XP SP3 Dell desktop/laptop systems and upgraded or replaced outdated systems for 75% of existing employees, which included the corporate wide deployment of MS-Office 2007 Enterprise Edition. I installed, configured and troubleshoot CISCO switches using Cisco Security Manager GUI. I processed IT hardware and software quote requests as required. Managed and maintained accurate and up to date IT support information in Helpdesk Knowledgebase and IT Intranet Site (Processes, Policies, FAQs, etc.) Managed PC loaner inventory and Analyzed, planed, designed, and installed new personal computer systems and reviewed, and monitored upgrades needed for existing personal computer systems. I managed PC Inventory Asset database information and reported to Finance department, Managed Blackberry PDA and Cell phone hardware for IT department.