ARTEMIS DUBLIN

artemis.dublin@gmail.com | 714.598.8786

SUMMARY

IT professional with over 18 years of experience in project management, engineering, migration, administration, on-site

support, escalation support, installation, configuration and troubleshooting for various technologies for enterprise

environments and include routing, switching, security, voice and wireless.

TECHNICAL CERTIFICATIONS & SKILLS

  § Top Secret/SCI clearance (Expired)

  § Treasury Department Secret Clearance (Active)

  § Information Technology Infrastructure Library V3

  § Certified WAN Professional

  § Certified WAN Engineer

  § Certified WAN Enterprise Administrator

  § Cisco Certified Network Associate – Voice

  § Cisco Certified Network Associate – Security

  § Cisco Certified Network Associate – Routing & Switching

  § Microsoft Certified Systems Engineer: Windows NT, 2000

  § ComTIA Network+

  § Citrix Certified Administrator

TECHNICAL & PROFESSIONAL SKILLS DETAIL

Cisco Routers/Switches:

Connectivity & Hardware:

TS/SCI

TDSC

ITIL V3

CWP

CWE

CWEA

CCNA – Voice

CCNA – Security

CCNA – R/S

MCSE

N+

CCA

Cisco IOS, Routers (3900, 2900, 1900, 800), Cisco Catalyst (6500, 5500, 4900, 4500, 3000)

Exchange Server, Blade Servers, Web Servers Ethernet, Fast Ethernet, WAN, LAN,

TCP/IP, RAID systems, Cisco ASA 5500, CDP, Frame-relay, PPP, ACL, Network Address

Translation (NAT), Port Address Translation (PAT), OSPF Virtual links, RIPng, RIP,

RIPv2, OSPF, EIGRP, BGP, MPLS, VTP, SNMP, SNMPv3, SMTP, ARP, TCP, UDP,

Static Routing, VLAN Trunking, Multi-Area OSPF, VLAN, VTP, HSRP, STP, SVI,

Portfast.

Security Technologies:

Cloud Technologies:

VoIP/Wireless Technologies:

Monitoring Tools/Apps:

Operating Systems:

AAA, IPS/IDS, TACACS+, RADIUS, SSH, VPN, Cisco ACS, Data Loss Prevention,

IPSec, Data Management Zone, Pretty Good Protection (PGP), Public Key Infrastructure

(PKI), Port Security, MAC Address Filtering, IPS/IDS, NPS.

Amazon Web Services, AWS, EC2, Route 53, VPC, CloudFront, Glacier, S3, RDS, IAM,

SES, WorkSpaces, Zocalo, Solutions Architect, SysOps Administrator, VMware, ESXi,

Citrix, XenApp, XenServer, Hypervisor, NetScaler, DevOps Engineer

802.11 a/b/g/n, WLAN, WAP, AP, SSID, LWAPP, CSMA/CA, Cisco ACS, VoIP, IP

Phone, Catalyst, CUCM, QoS, PoE, CME, CUE, Port Security, MAC Address Filtering, SIP,

MGCP, RTP, SCCP, SRTP, UCCM, UCCX.

Finisar, Wireshark, Remedy, Openview, Cacti, Nagios, VMware, Solarwinds, F5, Cisco

Works, LogicMonitor, Cisco Security Manager Suite, DNS Servers, DHCP Servers

Windows Servers, Red Hat Linux, Fedora, CentOS, SCO UNIX

SUMMARY OF PROFESSIONAL EXPERIENCE

Procom

HP, Inc

Accenture, Ltd

Rand McNally Corp

Computer Strategy Coordinators

Technical Manager

Sr. Systems Engineer

IT/Project Manager

Sr. Systems Engineer

IT/Project Manager

2014 - Current

2014 – 2014

2007 – 2013

2001 – 2006

1998 – 2000

PROFESSIONAL EXPERIENCE DETAIL

Procom

Company Overview – Procom has offices in 14 locations in the US and Canada and service all major IT markets. Placing IT

consultants in major businesses in all sectors, including banking, telecommunications, retail, and entertainment industry.

Technical Manager

Sep 2014 – Current

  · Performed assessment of existing environment in Las Vegas, NV and Toronto, Canada for a media and entertainment

company. Identified areas of improvement and provided guidance and direction to accommodate for future growth

of web properties, digital media, ecommerce, and corporate infrastructure.

  · Technical responsibilities include, but are not limited to design, installation, implementation, administration, analysis

of servers and network equipment consisting of Dell servers, switches, and WIFI router. Implemented Active

Directory, Remote Desktop Services (RDS), Internet Information Services, and Citrix XenApp. Supported LAMP

web environment (Linux, Apache, MySQL, and PHP). Web-mastered multiple high-traffic websites and provided

web-development and email marketing assistance.

  · Professional responsibilities include, but are not limited to, documentation for technical design process, develop and

document solutions/remediation processes, change management, vendor/client relations, following company policies

and procedures, and schedule as needed reports to management.

HP, Inc

Company Overview – Hewlett-Packard (HP) is a multinational IT corporation, providing hardware, software and services to

consumers, large enterprises and government sectors throughout the world. HP has a complex global sized LAN/WAN

infrastructure supporting sites in over 130 countries worldwide. Below will be a list of responsibilities personally handled:

Sr. Systems Engineer

Jan 2014 – Mar 2014

  · Augment existing staff. Member to a team of professionals responsible for the analysis, administration, provisioning,

and troubleshoot various mission-critical technologies located within a production data center.

  · Technical responsibilities include, but are not limited to design, installation, implementation, administration, analysis,

and troubleshoot of various LAN/WAN technologies.

  · Professional responsibilities include, but are not limited to, documentation for technical design process, develop and

document solutions/remediation processes, change management, vendor/client relations, following company policies

and procedures, and schedule as needed reports to management.

  · Additional responsibilities and activities included but not limited to 2nd level support for general systems

administration, as needed technical support/training of new technical professionals, 2nd/3rd level support of various

LAN/WAN issues.

Accenture

Company Overview –Accenture is a multinational management consulting, technology services and outsourcing company. It

is the world’s largest consulting firm and is a fortune 500 company. Accenture has a complex global sized LAN/WAN

infrastructure supporting sites worldwide supporting more than 280,000 employees. Industries involved with - federal

government (US Internal Revenue Service), healthcare (JPS Healthcare), media & entertainment (Warner Bros.), petroleum

(British Petroleum), financial/insurance (XT Capital), online retail (eBay). Below will be a list of responsibilities personally

handled:

IT/Project Manager

Apr 2007 – Sept 2013

  · Responsible for the delivery of the project plan. Maintains and submits clear and concise activity/progress/time

recording reports to customers, management, and sales. Responsible for the implementation and daily management of

activities, which are coordinated with Client employees or Partner Resources. Prepares, maintains and submits

activity/progress reports and time recording/management reports in accordance with published procedures.

  · First point of contact for the project, met weekly with vendors, conducted site visits and communicated daily with

technicians. Created detailed project plan with well-defined tasks, milestones, client sign-offs and specifications,

which served to communicate project progress to management.

  · Assigned tasks to team members and set milestones to monitor progress. Employ proactive management style

ensuring operational proficiency and timely completion of assigned projects within or under timeframe. Work well

under pressure.

  · Responsible for validating HIPAA Security Rule for Technical Safeguard compliance at JPS Healthcare.

  · Manager to a group of professionals responsible for the day-to-day overall support of mission-critical enterprise

technologies located within a data center network infrastructure.

  · Managed various types of projects including but not limited to – data center migrations (over 200 hundred nodes),

application rationalization (over 100 apps), and securing IRS Health Care Tax Credit infrastructure (over 400 servers).

  · Technical responsibilities include, but are not limited to, installation, implementation, migration, administration,

analysis, and troubleshoot of various technologies, enterprise application and server technologies including

UNIX/Linux.

  · Professional responsibilities include, but are not limited to, project management, business analyst, documentation for

migration process, categorize and analyze vendor specific parts and systems, inventory controls, change management,

vendor/client relations, following company policies and procedures, and schedule as needed reports to management.

Rand McNally Corp

Company Overview – Rand McNally is an American publisher of maps, atlases, textbooks, and globes for travel, reference

commercial and educational uses. Rand McNally utilizes highly complex multi-area LAN/WAN network infrastructure

throughout US. Responsibilities handled:

Sr. Systems Engineer

Oct 2001 – Apr 2006

  · Responsible for handling the implementation, troubleshooting and administration of various enterprise technologies

located within a complex LAN/WAN infrastructure on multiple sites.

  · Professional responsibilities included project management, escalation support, following corporate policies and

procedures, documentation and scheduling as needed reports to management.

  · Technical responsibilities included, but are not limited to the installation, configuration, implementation, analysis, and

upgrade and troubleshooting for various mission-critical network, server, and security technologies such as

routers/switches, IDS.

  · Additional responsibilities and activities included but not limited to 2nd level support for general systems

administration, as needed technical support/training of new technical professionals, 2nd/3rd level support of various

LAN/WAN issues.

Computer Strategy Coordinators

IT/Project Manager

Jan 1998 – Dec 2000

Company Overview – Computer Strategy Coordinators is a nationwide printing publisher corporate Services Company

providing businesses throughout the U.S. Below will be a list of responsibilities handled:

  · Manager to a group of professionals responsible for the implementation and day-to-day overall support of missioncritical

LAN/WAN enterprise technologies located within a network infrastructure.

  · Technical responsibilities included, but are not limited to the design, migration implementation, design, analysis, and

upgrade and troubleshooting for various mission-critical technologies in LAN and WAN environments.

Military Experience – Activated in response to 9/11.

US Marine Corps. – Interrogator/Counterintelligence Agent

Operation Enduring Freedom (OEF)

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Feb 2002 – Oct 2003

Team Commander of Detachment 7 (Counterintelligence/Interrogator team)

Authored dozens of Intelligence Information Reports (IIR)

Liaised with national intelligence agencies and combat units with the planning and execution of raids to capture or

kill high value targets (HVT).

Coordinated the maintenance and lifecycle of HUMINT Exploitation Team (HET) assets; vehicles, military and

civilian, weapons, communications gear, and Counterintelligence HUMINT equipment program (CIHEP) gear.

Responsible for tracking Al Qaeda cells operating within Afghanistan.

Developed a database to track incidents and persons of interest for use in data analysis.

Conducted threat vulnerability assessments on facilities and routes.

Conducted battlefield interrogations on dozens of insurgents and high value targets.

Conducted technical/surveillance on persons of interests

Conducted CI investigations and screenings

Maintained liaison with intelligence agencies, to include Federal Bureau of Investigation (FBI), Air Force (OSI),

Defense Intelligence Agency (DIA), Central Intelligence Agency (CIA), and other Foreign Support Elements

(FSE).

LAN Administrator – Review security logs, access permissions, and work closely with command SSO (Security

Officer).

Awarded Army Commendation Medal for activities in Afghanistan.

  · Professional responsibilities included documentation, change management, project management, and system analysis,

following corporate policies and procedures and acted as the focal point in security audits.

Training

2011

2011

2011

2010

2010

2010

2009

2008

2007

2007

2003

2003

2002

2001

2000

VMware vCloud Architecture

Public Speaking

Information Technology Infrastructure Library (ITILv3)

VMware vSphere Design

VMware vSphere 4

RedHat Administration and Security

Infrastructure Design School (project management – infrastructure)

VMware Administration and Security

Solutions Delivery (project management – software/developer)

Core Analyst School (project management – business/tech)

International Training Inc. (personnel protective detail)

Strategic Debrief Course

HUMINT Exploitation Team Course

Navy Marine Corps Intelligence Training Center

UNIX Engineer courses