Cornelius I. Ware

5508 Eden Dr · Pinson, AL, 35126

(205)532-5234 · ciware1@yahoo.com

 

 

 

 

Team Lead

Community Health Systems

12/2013 – 03/2014

Duties:

·   Proactively monitor performance and availability of applications, operating system platforms, and infrastructure to troubleshoot root cause and provide issue resolution to minimize degradation and outages to hospitals and clinics in the delivery of patient care.

·   Lead a team of 2 to 5 individuals and report any performance related issues to management.

·   Help Management assess these individuals bi-yearly.

·   Perform proactive troubleshooting activities utilizing CHS standard monitoring tools to proactively detect and classify service impacting events of targeted applications, operating systems, systems and network devices for the purpose of preventing potential outages of these systems in compliance with defined Service Level Agreements

·   Troubleshooting and experience with Telecommunication carriers and their technologies to configure and manage monitoring and alerting capabilities on point to point circuits including, but not limited to T1, DS3, OC3, OC12, OC48, MPLS and Metro-Ethernet.

·   Experience with proactive monitoring and alerting on Virtual Private Network connectivity and troubleshooting service degradation or connectivity issues with third party vendors and/or IT groups.

·   Monitor hospital and clinic applications and infrastructure to meet or exceed defined Service Level Agreements.

·   Record and measure key statistics on support to produce routine reports by shift as a measure on the current state of hospital, clinic and data center operations.

·   Proactively Monitor consoles for proactive alerts, minimizing the potential for a critical alert that could cause impacts to application and service delivery.

·   Perform initial troubleshooting on alerts to identify root cause and provide immediate issue resolution or coordinate with internal support teams for ticket routing to engagement or contact on-call resources during afterhours.

·   Maximize network performance by monitoring performance; coordinate with Level 3 support groups to proactively mitigate minor issues before they become critical.  Diagnose and resolve complex configuration and troubleshooting issues within a multi-vendor infrastructure.

·   Correlate application and network data to perform troubleshooting steps for performance or availability related issues on applications, network or operating system platforms.

·   Utilize log files from disparate sources to aid in troubleshooting network connectivity, service delivery or application connectivity.

·   Partner with operational teams during enterprise wide crisis scenarios, e.g. large-scale production service outages, outside of the routine change management process.

·   Enhance CHS operational monitoring and alerting practices by growing existing skill sets, improving processes, and/or expanding on existing technology automation to improve operational availability and performance.

·   Basic knowledge of VMWare

·   Basic EMC SAN knowledge with VNX  and VMAX series

·   Expertise with EMC SMARTS, Computer Associates Nimbus, Cisco Security Manager, Cisco ACS

·   Expertise with common troubleshooting techniques such as ping, traceroute, nslookups, netstat, nmap, DNS queries, port configurations, port management, network and platform configurations.

·   Must be willing to work in 24/7 operations environment and participate in 12 hour shift rotation

·   Expertise in LAN/WAN protocols such as HSRP, Spanning Tree Protocol, and VLAN Trunking, TCP/IP, OSPF, BGP, and MPLS.

·   Knowledge of Windows/Linux/Unix operating systems

·   Works independently as well as collaboratively with minimal professional and managerial supervision

 

System Administrator – Citrix/Networking

Community Health Systems

10/2013 - Present

 

Computer Systems Analyst

Alabama Power

10/2011 – present

Duties:

·   Install new versions, updates, service packs, or replacement parts for all supported Alabama Power equipment.

·   Disassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.

·   Troubleshoot, setup, configure users connections for remote access. Setup users RSA Secure ID Tokens

·   Provide initial evaluation and recommendation to user who submitted the trouble ticket

·   Set up Blackberry’s, I-Phones, I-Pads, and any other equipment needed to be setup

·   Manage accounts in Active Directory

·   Help troubleshoot DNS issues

·   Carry blackberry/2-way radio daily

·   Numara & BMC Footprint software deployment and packaging

·   Setup video conferencing equipment

·   Set up virtual environments using VMWARE

·   Assisted SA’s in virtual project that converted 80% of our servers into Virtual Servers using VMWare

·   P to V users desktop PCs and laptops

·   Set up Windows 7 Virtual Test environment so users can test apps before converting to Win7 using VMWARE

·   Assisted the system administrators in the migration of our physical storage servers to Virtual Storage Servers

·   Backup and restore users data

·   Understand Fleet Operations and Trading Floor and Financial and Contract services business drivers, processes and data

·   Main Support person for the Southern Power Trading floor & Generations IT department

 

 

Network Administrator

Ballard Tax and Financial

01-2012 - 04-2013 (Seasonal Help)

Duties

·   Set up a small business network for a local tax service provider

·   Set up VOIP phones, printers, fax machines, and scanners

·   Setup a small server for system backup using windows server 2008

·   Managed the technical budget for all purchases made, laptops, phones, servers, printers, mobile devices, etc

·   Created 1 virtual backup server

 

Technical Support Analyst

Source Medical

11/2010 – 12/2011

·   Answer Help Desk Phones

·   Troubleshoot issues with EMR

·   HIPAA compliant training

·   provide executive summary level written documentation for escalation (keep good notes)

·   Working directly with Medical personal (doctors, nurses, therapist, etc)

·   Extensive knowledge of VMware Environments

·   Install Therapy Source software remotely

·   Maintain a 100% call availability

·   Upgrade SQL databases

·   Troubleshoot any problems with the Therapy Source software

·   Remote Desktop Support

·   Setup user Citrix and remote access software

·   Carry pager, cell phone and laptop when on-call

 

Support Tier III

Compass Bank

03/2010 – 06/2010

·   Extensive Troubleshooting knowledge of Microsoft Products & Services

·   Basic Network Troubleshooting

·   Work assigned Tier 3 level support tickets

·   Monitor Storage servers, Data Servers, change tapes as necessary

·   Resolve all possible customer issues

·   Remote Desktop Support

·   Re-assign tickets as necessary

·   Set up user accounts in Active Directory

·   Manage group policies and groups in AD

·   Create and disable user accounts in AD

·   Set up users Novell Email accounts

 

Network Engineer/IT Specialist

Baker Donelson Bearman Caldwell Berkowitz Law Firm

08-2009 -03-2010

Job Duties:

·   Manage wireless and wired Network

·   Troubleshoot, setup, configure users citrix VPN connections for remote access. Setup users RSA Secure ID Tokens

·   Handled all server backup issues, (troubleshooting, reports, changing tapes)

·   Setup daily video conferences and live meetings for Attorneys & staff

·   1^st point of contact for all cell phone and desk phone issues

·   Resolved software and hardware issues in a windows XP based environment

·   Install new CPU’s & laptops

·   Troubleshoot printer, PCs, laptops, servers

 

 

Desktop Support Specialist

EBSCO Industries

07/2006-07/2008

·   Assisted the System Administrators in all mainframe backup and restores. Changed Bckup tapes when they were full

·   Remote Desktop Support

·   Extensive Troubleshooting knowledge of Microsoft Products & Services

·   Extensive Troubleshooting knowledge of MAC products & Service

·   Extensive Troubleshoot of Windows Server 2003 & 2008

·   Network Troubleshooting

·   Remote Desktop Support

·   Control Ticket Volume

·   Resolve Customer Issues in timely manner

·   Configure CISCO VOIP phones

 

Education: College
University of Alabama, Birmingham
GPA 3.4/4.0

 

University of Phoenix

Bachelors of Science Degree in Business Systems Analyst with a Concentration in Information Technology

GPA 3.7/4.0

 

Affiliations: Bellsouth Network of African American Telecom Professionals (BNAT)

Awards:

2000 A+ Certification

2000-2006 Certified Customer Service Specialist
2005-2006 MSOCS Certifications
2005-2006 Service Rep of the year Bellsouth Telecommunications
2004 “Simply The Best Award” from Covad Communications

2008-2013 Dell DSCE Certification

2009 DoD  Secret Security Clearance


Skills:

·   Excellent Customer Service

·   Highly Self-Motivated

·   Ability to Multi-task

·   Excellent Problem-Solving skills

·   Strong Oral and Communication Skills

·   Excellent Decision making skills

·   Strong Organizational Skills

·   Very Team Oriented

·   Born Leader

 

References Available upon request