Juan Reynolds
1700 River Rock Arch
Virginia Beach, VA 23456
Contact Phone: (757) 470-4158
Email Address: juanreynolds@cox.net
OBJECTIVE
To obtain an IT position to utilize my 20+ years of experience and working knowledge of various IT Systems
while looking forward to continued growth and development in my professional career.
EXPERIENCE
February 2012 to Present
Computer Specialist (NF-4), Network & System Security Engineer
Navy Exchange Command (NEXCOM)
Virginia Beach, Virginia
-Perform configuration changes to CISCO routers and switches on PCI production network.
-Manage SUSE Linux Servers. Implement STIGS and update Blackhole list entries to External DNS servers.
-Configure and manage over 200 second Generation Firewalls; Paloalto PA-200 & 500 located in CONUS and
OCONUS NEXCOM sites.
-Manage Bluecoat Webproxy Servers, Bluecoat packetshaper and Bluecoat Antivirus.
-Other Misc apps used are: Cisco ACS 4.2 and 5.0 , ACCELOP, EFT, CA Spectrum, CA Service Desk Manager
(Trouble ticket system),
October 2012 to February 2013
Information Assurance Analyst
Computer Science Corp (CSC)
Naval Computer Telecommunication Station Bahrain
Naval Support Activity Bahrain
-Managed ACL entries to edge router and performed backups on DoD non-secure and secure routers and
switches. Monitor configuration for changes.
-Use Secure CRT to remote into routers, switches, External DNS servers.
-Managed Cisco Secure ACS to allow network engineers to access routers and switches.
-Managed configuration and rules on Sidewinder G2 Firewall GUI and performed some UNIX command line to
monitor traffic. Assist customers with Firewall incidents and change management.
-Managed Linux Red Hat Server using BIND named(8). Perform blackhole list modifications which deny zones
that can be accessed. manage user accounts. Implement STIGS to External DNS servers.
-Manage IA network maps on Microsoft Visio.
-Work close with Network Engineers and System Administrators to resolve connection issues resulting from
ACLs or rules denying access to services.
-Monitor McAfee Webshield for restricted mail content.
Juan Reynolds
1700 River Rock Arch
Virginia Beach, VA 23456
Contact Phone: (757) 470-4158
Email Address: juanreynolds@cox.net
October 2011 to October 2012
Helpdesk/ADPE Work Center Supervisor
International Telephone & Telegraph (ITT) EXELIS Mission Systems
In support of 25th Signal Battalion / 580th Signal Company
Bagram Air Force (BAF), Afghanistan
-Supervise 20+ personnel in the daily operations of Helpdesk and ADPE departments.
- Provides leadership and work guidance to less experienced personnel.
-Perform duties as Helpdesk Lead; creating Remedy tickets and providing first and second tier troubleshooting,
assigning tickets to appropriate departments.
-Perform Administrator functions on server 2003 and 2008 AD.
-Perform duties as ADPE Lead. Functions include performing NIPR, SIPR, CENTRIX baselines to laptops and
desktops utilizing Ghostcast Server. Work closely with IA to keep baseline images in compliance.
-Ensured/implemented application of information security/information assurance policies, principles, and
practices in the delivery of Systems, Applications and/or services (Hardware & Software).
-Received Life Saving Award from Company for responding to Soldier who suffered a heart attack.
August 2011 to October 2011
Helpdesk Administrator
International Telephone & Telegraph (ITT) Mission Systems
In support of 25th Signal Battalion
FOB Salerno, Afghanistan
-Attended CRC at Camp Atterbury in Edinburgh, Indiana 3-9 SEP.
-Attended ITT EXELIS indoctrination in Kuwait, Kuwait.
-Served as a Helpdesk Administrator assisting customers with tier 1 & 2 support.
-Used Active Directory to move user accounts and mailboxes to from different Organizational Units.
-Performed remote administration with Dameware NT Utilities and Remote desktop. Assisted IMOs/IASO
Military, DoD, and contractors with software installs, adding printers, re-adding user profiles.
- Managed trouble tickets using Remedy v6.0 and v7.1
-Monitored, coordinated and installed applications software, patches and fixes.
- Performed other related duties as assigned.
September 2009 to August 2011
Instructor/ System Administrator
Information Systems Technician, US Navy, Naval Computer and Telecommunication Master Station
Atlantic (NCTAMS LANT), Norfolk, Virginia
-Certified Technical Trainer (CTT+) and Qualified Navy Instructor (NEC 9502) since 2005
-Senior Lead instructor supervising six junior instructors including four separate curriculums.
-Subject Matter Expert for CompTIA Security+ training at NCTAMS LANT
-Successfully trained over 300 students from a variety of backgrounds to include Military, Civil Service and
Government Contractors
-Manage Classroom network assets: server, workstations, and devices.
Juan Reynolds
1700 River Rock Arch
Virginia Beach, VA 23456
Contact Phone: (757) 470-4158
Email Address: juanreynolds@cox.net
-Knowledgeable in running Windows Server 2003, XP Professional, Windows Vista, Windows 7, and
Microsoft Office 2007.
- Independently created and operate/administer haydencerts.net to supplement curriculums to students I
facilitate.
February 2005 to September 2009
Leading Information Systems Technician Petty Officer/System Administrator
US Navy, USS BATAAN (LHD 5), Norfolk, Virginia
-C5I Department/ADP Division Leading Petty Officer (LPO)
-Managed 45+ personnel in providing Network services in support for over 3,000 Sailor and Marines.
-Helpdesk Supervisor and trained/ lead junior Sailors in fiber and CAT5e cable install, baseline installs and
network connectivity, computer repair and managed Troublecalls with ZenHelpdesk. Performed remote client
support using VNC and remote desktop. Configured, tested, and maintained LAN/WAN equipments and
related services
-Managed Server 2003 Active Directory.
-Performed Full and Incremental Backups using Veritas.
-Provided daily monitoring of system performance in order to keep the servers running optimally.
-Provided engineering support and operational maintenance for the system including GCCS-M Administrator,
Computer Networking, configured Xylan backbone switches and Cisco routers.
-Troubleshot and analyzed system problems and provided daily operational support to users.
-Knowledgeable on COMPOSE installation and updates.
-Completed an Individual Augmentee (IA) tour at Combined Joint Task Force(CJTF)-Horn of Africa(HOA)/J6
Tactical Network(TACNET) Division at Camp Lemonier Djibouti, Djibouti Leading Petty Officer from
January 2008 to August 2009.
-Managed 40+ Joint service members in maintaining Satellite Network equipment and operation in remote sites
throughout multiple locations in AFRICOM Area of Responsibility.
-Horn of Africa Satellite Wide Area Network (HSWAN) Satellite Administrator. Performed and managed
satellite acquisition and provided network services to remote site, Isiolo, Kenya.
-Managed network assets and crypto equipment, and performed administrative functions for COTS satellite shot
and WiFi network.
December 2002 to February 2005
Information Systems Technician/System Administrator
US Navy, Fleet Combat Training Center Dam Neck, Virginia Beach, Virginia
-Helpdesk Supervisor and Field Technician
-Tracked trouble call tickets on Remedy
-Provided IT support services to more than 170 electronic classrooms, under 7 major training centers/sites and
Navy College locations throughout the Hampton Roads area.
-Managed the Base Commanding officer's Classified/Unclassified Defense Message System(DMS). Configured
Juan Reynolds
1700 River Rock Arch
Virginia Beach, VA 23456
Contact Phone: (757) 470-4158
Email Address: juanreynolds@cox.net
profiler to route all naval message traffic and performed FEN updates for DMS information systems.
-Qualified Navy Defense Message System Administrator (NEC 2782)
August 1999 to December 2002
Information Systems Technician/System Administrator
US Navy, Joint Communication Support Element, MacDill AFB, Tampa, Florida
-Provided tactical communications for Joint Task Force and Joint Forces Special Operations Component
Command Headquarters.
-Maintained operational readiness of Tactical Local Area Network/Wide Area Network (TAC LAN/WAN)
Equipment.
-System Administrator for NIPRnet and SIPRnet networks.
-Installed network devices and performed cable installation.
-Managed TAG Blade servers running NT Server, Information Assurance suite, and Defense Message
System(DMS).
-Configured Cisco 7500, 4500, 2600 routers and 1900 and 2900 series switches.
-Performed IA functions with Gauntlet 5.0 Firewall/Real Secure Intrusion Detection, and ISS Internet Scanner.
-Received SPAWAR training on Gauntlet NT Firewall/Real Secure Intrusion Detection.
-Awarded ISS Internet Scanner User certificate.
-Awarded Joint Commendation Medal.
-Qualified Navy Information Systems Administrator (NEC 2735).
March 1996 to August 1999
-Radioman / Telecommunication Operator
US Navy, USS The Sullivans ( DDG 68) Mayport, Florida
-Ensured the delivery and receipt of Naval Classified and Unclassified message traffic.
-Administrator of the Naval Modular Automated Communications System (NAVMACS) V2.
-Performed duties as telecommunications Operator. Configured secure and unsecure voice and data circuits
using various MF/HF/VF/UHF and Satellite Communication receiver, transmitter and transceiver devices.
-Qualified user of Cryptographic equipment. Utilized crypto to encrypt voice and data communications.
-Performed preventive and corrective maintenance to MF/HF/VHF/UHF antennas.
-Participated in the early phase of the Pre-commissioning group and received training at NAWCAD Paxtuxent
River, St. Inigoes, Maryland on AEGIS Communication Team Training.
Juan Reynolds
1700 River Rock Arch
Virginia Beach, VA 23456
Contact Phone: (757) 470-4158
Email Address: juanreynolds@cox.net
April 1994 to March 1996
-Radioman / Telecommunication Operator
US Navy, USS Avenger (MCM 1) Ingleside, Texas
-Ensured the delivery and receipt of Naval Classified and Unclassified message traffic.
-Administrator of the Naval Modular Automated Communications System (NAVMACS) V2. Operated
NAVMACS system to allow transmission of Classified and Unclassified Naval message traffic.
-Configured secure and unsecure voice and data circuits using various MF/HF/VF/UHF and Satellite
Communication receiver, transmitter and transceiver devices.
-Qualified Cryptographic Material System (CMS) User. Utilized cryptographic material and equipment for the
secure and safe transmission of voice and data communications.
-Performed preventive and corrective maintenance to MF/HF/VHF/UHF antennas.
February 1992 to April 1994
-Radioman / Telecommunication Operator
US Navy, Naval Communication Station (NAVCOMSTA), Naval Air Station Brunswick, Maine
-Ensured the delivery and receipt of Naval Classified and Unclassified message traffic for P3 Orion Squadrons,
Pre-Commissioned Units (PCUs) and tenant commands. Verified proper routing and timely response for
incoming and outgoing message traffic at the Naval Communication Station (NAVCOMSTA).
-Qualified Cryptographic Material System (CMS) User. Loaded symmetric cryptographic material to
encryption devices for the continued support of Anti Submarine Warfare Operations Center (ASWOC) voice
and data communications.
-Used DOS based program MTF editor for the drafting of Naval messages.
-Maintained Tape reels for archiving history files. Filed various messages which required declassification.
August 1991 to February 1992
US Navy, Recruit Training Command (RTC) San Diego, California
-Attended Boot Camp and Radioman “A” School
-Received Navy Boot Camp training and seamanship training.
-Attended Radioman “A” school and graduated 2nd out of 50 students.
-Received Accelerated Advancement Program (AAP), received the grade of E4 in 9 months.
Juan Reynolds
1700 River Rock Arch
Virginia Beach, VA 23456
Contact Phone: (757) 470-4158
Email Address: juanreynolds@cox.net
June 1991 to August 1991
US Navy, Military Entrance Processing Station (MEPS) Portland, Maine
-After graduation from high school, Enlisted in the Delayed Entry Program (DEP) for the US Navy.
-Medically screened at Military Entrance Processing Station (MEPS) Portland, Maine.
EDUCATION
-Londonderry High School, Londonderry, NH; 1991 High School Diploma
-Tidewater Community College, Virginia Beach, VA
AS Computer Science - 39 Semester Hours Completed
PROFESSIONAL LICENSES/CERTIFICATES
-GIAC Security Essentials (GSEC)
-CompTIA Security+ certification
-CISCO CCENT certification
-ITIL V3 Foundations
-CompTIA A+ certification
-CompTIA Network+ certification
-CompTIA CTT+ certification
-Accredited Configuration Engineer (ACE) Exam - PAN-OS 5.0 Version
OTHER INFORMATION
-Currently hold active Department of Defense (DoD) Secret clearance.
Adjudicated for TS, expires November 2018.
-Willing to travel for work related issues or work full time international
-Fluent in English and Spanish, speak some French and German.
-Able to work independently and as part of a team.
-Currently hold active Personal passport. expires 2019.
-Working towards Cisco and Microsoft certifications.