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TS-Cleared
professional seeking a position for an Information Technology Specialist
where over 12 years of experience and training will add value to an
organization.
Major: Information Technology
2002-2004
Minor: Business Administration
Virginia
Commonwealth University, Richmond, VA
GPA 2.7
Studies focused
in application development, IT project management, multimedia design,
technical planning, and business case analyses. Created working prototypes
for numerous web site projects and desktop applications.
Senior IT
Security Engineer
March 2013-Present
GDIT
United States
Department of
Defense
Fort Meade, DISA
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Tier 1 - 4 troubleshooting and engineering.
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Engineer new solutions to enhance DISA Secret
Network.
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Engineer Security Solutions.
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Was the SME for Bluecoat and web technologies.
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Implement and test New Network/Security
products.
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Coordinate with other agencies and foreign
engineers.
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Primary responsibility was with security
devices such as Blue coats and PaloAlto's.
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Troubleshoot and resolve foreign network issues
and engineer new solutions.
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Reduced Deployment time for security solutions.
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Create Implementation plans for touch labor
solution deployment.
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Organize and facilitate enterprise design
discussions and development.
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Act as lead on security and web security
projects.
IT Specialist
June 2012-March 2013
Public Defender
Service for DC, Washington, DC
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Provide Helpdesk support via Telephone, E-mail,
Remote Control, or in person.
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Responsible for training Helpdesk Contractors.
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Perform System administration using AD to
create, modify and delete user accounts and computer accounts.
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Troubleshot server issues, including
connectivity, lockups, printing, and management.
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Researched and made recommendations for new
technology that enhanced IT operations.
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Researched and drafted the plan for moving from
MS Exchange to cloud services.
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Drafted migration and implementation plans as
well as overseeing the migration from windows XP to Windows 7.
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Diagnosed network connectivity problems for
users and equipment for repair.
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Provided Q&A for new hardware and software.
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Trained users and other team members on new and
old hardware and software.
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Provided network security counsel to CIO.
IT Security
Engineer
June 2011- June 2012
Braxton-Grant
Technologies, Marriottsville, MD
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Provide Product support for Bluecoat ProxySG
(Secure Gateway) via phone and email support.
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Network/Local Printing Installation,
Troubleshooting, and configuration
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Installed Configured, and managed the Active
Directory system.
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Part of the planning, design and implementation
of the network backup plan.
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Part of the planning and design for the
organizations MS Exchange e-mail structure.
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Troubleshot server issues, including
connectivity, lockups, printing, and management
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Troubleshot a wide variety of hardware and
software issues for PCs and peripheral devices
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Diagnosed network connectivity problems.
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Performed Professional services for customers
that included product deployment and configuration.
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Led classes as an instructor for official training
courses in various products and services offered with the organization.
IT Specialist
May 2008-June2011
Public Defender
Service for DC, Washington, DC
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Provide Helpdesk support via Telephone, E-mail,
Remote Control, or in person
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Network/Local Printing Installation,
Troubleshooting, and configuration
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Perform System administration using AD to
create, modify and delete user accounts and computer accounts
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Managed the server backups using Symantec
Backup Exec
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Troubleshot server issues, including
connectivity, lockups, printing, and management
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Troubleshot a wide variety of hardware and
software issues for PCs and peripheral devices
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Diagnosed network connectivity problems for
users and equipment for repair
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Tested and installed special applications for
the users.
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Converted video and audio data for the
attorney’s use in court cases
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Performed data backup and recovery with backup
exec and local machine data backup and recovery
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Trained users and other team members on new and
old hardware and software
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Edited audio and video for the attorney’s using
various resources and researching new applications for special requests
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Installed and troubleshot blackberry issues
Laptop Technician Lead
January 2007 – March 2008
People Processing
Information, Silver Spring, MD
United States
Department of
Commerce
United States Census Bureau
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Provide help desk support for all laptop
hardware, software, and peripheral issues
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Train users on the proper usage of laptop
equipment
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Image laptops using Symantec Ghost and prepare
them for the loaner program
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Encrypt all laptop hard-drives using Safeboot
encryption software
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Track all trouble tickets through BMC Remedy
ticketing software
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Install and configure wireless cards for the
Wi-fi network for Census and outside networks
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Provide support to the customer via the phone
or desk side
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Create new trouble tickets and assign them to
the correct groups for various trouble calls
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Manage local and network accounts on all
laptops via Active Directory and Novell
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Review and approve timesheets to be sent to HR
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Train and update employees on all policies and
procedures
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Create and review policies and procedures that
would enhance the task
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Provide weekly reports to the Project Manager
and Customer on status of tickets and task
Helpdesk Analyst (with Project Management)
February 2005-January 2007
Mantech
International, Bethesda, MD
United States
Trustee’s
Program
United States Departmnent of Justice
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Provided extensive
technical support for computer hardware and software issues via telephones,
emails, and in person.
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Researched and tested new
IT equipment and proposed implementation (including printers, scanners and
PC’s)
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Researched and ordered
new equipment for the helpdesk members to increase productivity.
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Point of contact and in
charge of testing and recommending new software upgrades, patches, security
updates, and hardware compatibility for nation wide program implementation
and deployment.
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Regularly installed
patches, software upgrades, and configured security settings to
workstations and servers within the organization to comply with strict
security protocols.
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Installed and configured
computers for Government training.
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Configured, tested and
prepared new and refurbished computers to be used locally and shipped to or
remote sites for use within the U.S. Trustees Program.
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Assisted top level
engineers with troubleshooting issues with workstation and server images in
regards to hardware, software and security.
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Created and tracked
helpdesk calls and e-mails using BMC’s Remedy software
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Utilized Crystal Reports
in creating weekly reports to track the status of projects and opened and
closed trouble tickets for helpdesk
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Ensured that the helpdesk
team is able to resolve and close tickets in a timely manner per customer’s
request.
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Managed the central
office’s backups of 30 servers using Legato Net Worker, and Veritas Backup
Exec.
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Point of Contact and management
for Legato Networker and Veritas Backup Execc team, while providing support
to the enterprise network as needed.
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Managed offsite storage
of backups via Iron Mountain Security Storage.
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Point of contact for the
Argis Inventory system for the enterprise collection of I.T. and office
equipment
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Primary support
technician for the Washington DC Metropolitan Area Network of the Trustees
Program.
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Point of contact and in
charge of creating and editing “Standard of Operations” documentation for
tested software, hardware, and all helpdesk procedures and duties.
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Managed and added new
PC’s, Laptops, and Printers to the network.
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Utilized Microsoft’s
Windows built-in Active Directory tools and NetIQ to manage users accounts
and computers
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Trained helpdesk staff
members in installation, use, and troubleshooting of software used in the
organization
Data Entry
Specialist
July 2004 – February 2005
Randstad Staffing, Washington, DC
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Created advanced
databases with Microsoft Access to store and retrieve valuable data.
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Created and organized
data for meetings that dealt with budget, program satisfaction and program continuation.
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Designed Databases in a
way that allowed them to be user friendly.
IT Support Technician
March 2004 – July 2004
People Processing
Information, Silver Spring, MD
Pension Benefit
Guaranty Corporation
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Migrated and upgraded
several personal computers using Symantec Ghost and/or Ghost Multicasting
Software.
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Responsible for migration
and upgrading of at least 300 personal computers.
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Enforced all company
computer usage policies and security protocols with each upgrade and
migration.
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Worked with upper level
technicians to help troubleshoot network related issues.
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Responsible for repair of
company’s personal computers.
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Provided in person and
over the phone helpdesk assistance as needed.
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Responsible for on site
technical assistance to each of the Washington DC locations.
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Trained new members of
team on daily procedures and how to perform PC migrations, upgrades and
repairs.
Available upon request
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