Julia Zhu

Dallas Texas

Phone: 214-519-1776 Email: julia9668@gmail.com

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Objective:

To obtain a permanent or contract Internet network engineer position in enterprises, telecommunication or ISP companies, that allows me to utilize my IT expertise as well as my IT real work experiences. 

IT Professional Certifications:

CCIE® Routing & Switching Written, valid until 2018

Cisco Certified Network Professional   (CCNP, valid until 2019)

Cisco Certified Internetwork Professional (CCIP)

Cisco Certified Network Associate (CCNA, valid until 2019)

Status US citizen

6C clearance

Professional Experiences:

Hands-on experience on configuring BGP, OSPF, EIGRP, IS-IS, IPSec VPN, MPLS, MPLS Layer 3 VPN, MPLS VRF Lite, QoS-MQC, IPv6, Multicast, RIPv2, RIPng; Knowledge of next generation IOS-XE  Platform

Hands-on experience on configuring Cisco ASR9K Series, Cisco Nexus 7000 Series and Nexus  5500 Series, 7609, 7500, 7200, 3700, 3600, 2600 routers

Hands-on experiences on configuring on CRS/XR OS, and ASR 9000, 12000 GSR Series routers

Hands-on experience on configuring Juniper mx960 & t1600 Series routers

Hands-on experience on configuring Cisco Catalyst switches 6500, 4500, 3745, 3560, 3550, Brocade MLX Series/NetIron CES 2000 Series

Hands-on experience Cisco design & implementation in LAN/WAN routing & switching.

-Hands-on experience on configuring IPSEC VPN, TCP/IP & IPsec over the DMVPN tunnels

Hands-on experience on configuring VLAN, Trunking, EtherChannel, Access, Distribution and Core layer2/3 IP switched networks.

Hands-on experience on configuring f5/BIG-IP Load Balancer-create VIP,iRule, pool members

Hands-on experience on configuring Cisco ACE Load Balancer-Admin Context/User Context/ prod

Hands-on experience on configuring Cisco ASA 5500-x Series -design and implement Firewall Rules, add /remove Firewall Rules, Tshoot & Upgrade IOS for Cisco ASA 5500-x Series

Hands-on experience on configure and troubleshoot Cisco TACACS+

Designed and implemented Dell Force10 S4810/fortyGigE switches

Hands-on experience on design & configuring VDC's Nexus in a Data Center

Used Remedy/OPAS ticketing systems and IPAM /QIP tools

Prepare CCIE Routing and Switching Lab Exam currently. 

 

Dell Services July –Dec 2014

Sr. Network Engineer

-Planed, designed, implemented, augmented and optimized the existing local area networks (LANs) and wide area networks (WANs) across the organization for a large government network.

 

-Designed and Implemented MPLS VPN and BGP PE-CE routing for a large government network

 

-Implemented WAN IPsec VPN Tunnels for new HQs to remote branch offices.

 

-Implemented QoS-MQC for LANs and WANs devices;

 

-Using Visio drawings /Network designed for WAN and LAN including VLANs (private VLANs) trunk to VMWARE servers

 

-Created and implemented Cisco ASA 5500-X Series Firewall Rules, VIPs, iRules and pool members ACE and F5 LB based on requirements.

 

 

-Tshoot tickets issues such as routing, switching, Firewall plus ACE and F5 LB tickets.

-Resolved / cracked done countless of incidents, all chronical trouble ticket issues such as routing, switching, Firewall plus LB tickets that had accumulated long before

 

-Upgrade IOS, Linecards, chassis for Hardware Platforms of Cisco ASR 9000 and 1000 Series, Catalyst 6500, 3745, 3560 and Cisco ASA 5500-x Series

 

-Monitoring, maintenance, and support for all network devices such as Cisco routers and Switches, Dell Force10 S4810/fortyGigE switches and ASAs, ACE and the BIG_IP and IPv6 Network Connectivity.

 

Dell services | Infrastructure Technology Services (ITS) February-Dec 2013

Network Design Sr. Advisor  (100% remote/telecommute)

Completed the Hilton Transition Project, focus area was Network LAN / WAN migration, transitioned countless devices, and created the Method of Procedure –MOP for the team.

Responsibilities- Execute Operational Transition duties on the Hilton Hotel network migration project, Network Documentation, and others… for about 8000 network devices

Implement Network Transition and Data Center Migration projects.

Work with large variety of clients to provide network engineering with design, install and recommendation on both hardware and software.

Completed Hilton Memphis Data Center & FTC Projects, focus area were Visio drawings or Network Design for FTC & Memphis Data Center; Routing and switching implementation, troubleshoot WAN circuits, and routing, switching for 3rd party design work and troubleshoot BGP and OSPF, and WAN circuit migrations and VPN/IPsec tunnel setup. Completed countless Visio network designs for the Hilton Memphis DCM Project. 

Completed Visio drawings /network design for Orlando HGV Project

Completed Changes for SSH-removed telnet as access method for HGV network remote routers- only allow SSH; reconfigured line con 0, Line vty 0 15,  aaa authentication, TACACS+; reconfigured  new NTP servers  as result of  reconfiguration successful synchronization to FTC NTP server ; configured enable secret on devices missing this key command, removed  and reconfigured all local passwords and usernames; reconfigured new snmp community in all HGV routers; configured or added enable secret to devices without enable passwords, created RSA key for devices); configured SNMP parameters on Nexus 7000 Series Wan context device to allow backup and monitoring.

Frontier Communications July 2012-Jan 2013             

Sr. Network Engineer

Responsibilities:

Configuring EVC Circuits across MPLS /VPLS/BGP backbone

Configuring for new & existing Layer 2 orders (EVCs)

Resolve issues discovered during verification processes

Perform comparative analysis of configurations on all new EVC fallout using established templates to ensure adherence to standard

Perform necessary corrections to EVC configurations as necessary

Ensure full connectivity to infrastructure and/or customer devices (NIDs, Switches, CPE).

Work with various other departments to ensure all system additions are completed within given timeframe.

Take customer calls to ensure EVC configured & tested to ordered service

Take customer calls to resolve out of service conditions or degrading service

IP and Ethernet network design

Configure routers/switches: Alcatel, Adtran (1148/1248/3000/6100/5000),

Cisco (3400, 3550, 3750, 7600)

Circuits provisioning or turn-ups Ten gigabit circuits

Provision and test customer circuits within layer 2 network up to Managed Router.

Interface with Field and various customer base.

Configure, create VLANs, trunk CISCO 6509/ 7609/3600/ASR 9000, ALU7450, ACTELIS 2300, Juniper 1440, Juniper E-320 test and turn-up of circuits.

Provision from a circuit lay-out report.

 

Responsiveed     Lewisville TX     (April  to June  2012)

Sr. IT Network Engineer

Responsibilities:

Designed and implemented Data Center for the school

Designed network for the campuses

Manages the network hardware, software, and infrastructure needs of the District’s technology program in such a way as to keep each contemporary, cost effective, and achieving the stated goals and objectives of the District’s overall technology plan.

Troubleshoots and resolves complex network hardware, software, and connectivity problems.

Provides level 2 and 3-production support on a 24x7 basis for all network equipment and communications circuits.

Supports integrated ITIL processes with Incident, Change and Problem management.

Develops plans to resolve problems and prevent them from recurring; maintains high service levels for the user community in accordance with SLAs.

Ensures all network changes are well communicated, coordinated, and documented.

Responsible for the security of the enterprise networks. Ensures proper tools, procedures, and measures are in place and maintained to prevent unauthorized access and virus attacks on the network.

Responsible for the planning, configuring, integrating, and supporting of all network hardware and software including all infrastructure connectivity, Internet services, VPN concentrators, routers, switches, firewalls, content filters, wireless devices, and IP voice systems.

Unitizes software and hardware diagnostic tools to identify, diagnose and repair complex problems, outages, and /or factors affecting network performance.

Coordinate with Internet Service Providers and telecommunications vendors regarding new installations, upgrades maintenance, and troubleshooting of T1, cable, DSL, DS3, and voice circuits and equipment.

Design and implement procedures to ensure that backup of all system configurations are performed on a regular basis. Assist with development and implementation of a disaster recovery plan.

Performs project management duties as required related to network initiatives including requirements analysis and documentation, and task scheduling and execution. Plans and implements new network systems, applications, and hardware include upgrades, maintenance fixes, and patches.

Manages network growth and capacity planning. Responsible for proper monitoring, tuning, optimization, and performance of all network systems and provides performance statistics and reports.

Maintains up-to-date documentation, including diagrams, on all network devices, services, and connectivity. Practices asset management and keeps updated component inventories and related documentation and technical specifications.

Establish and maintain a high level of customer trust and confidence in the team’s knowledge of and concern for educational and business needs.

Works with departments, superintendents, and campus personnel to define requirements and recommend appropriate network solutions.

Perform R&D and remain knowledgeable of emerging trends in technology and keep abreast of innovative practices.

Citigroup

Sr. Network Engineer     (Level III)           TX       (July to September 2011)

Experience with ISAKMP, IPSEC, TCP/IP

Provide Level 3 LAN/WAN support, perform hands on problem determination, and manage break fix vendor/carrier problem.

Work directly with Network Integration and Engineering on large-scale projects.

Perform functional checklists to ensure proactive problem management and highlight potential issues

Ensure written operational procedures are kept current and accurate

Perform defined Control checks to a defined schedule

Write problem analysis reports to agreed formats detailing Reasons for Outage and measures to prevent reoccurrence.

Perform proactive audits on network devices using Alterpoint and other tools

Perform level 3 type troubleshooting for North America and LATAM regions for chronic and/or critical problems.

Assist in root causing any and all outages

Develops, improves, implements and delivers superior Network Operations support to the infrastructure.

Escalate issues and/or outages to regional and/or global engineering

Configure Cisco routers and switches

Troubleshoot WANs (T1s, T3s, Frame Relay, ISDN, etc…)

Configure and trouble shoot routing protocols: EIGRP, IGRP, BGP, OSPF, RIP and routed protocols: IP, IPX, SNA

Troubleshoot and configure media types: Fast Ethernet, FDDI, Token Ring, ATM, POSIP, Gigabit and Ten gigabit

Work with network general sniffers and probes.

Perform client consulting in the area of network engineering (hardware and software) using routers, switches, network security devices, protocol analyzers, TCP/IP, VPN, Frame Relay, and MPLS

Design, plan, and implement LANs and WANs using the latest technology

Identify and troubleshoot hardware and software technical problems related to LANs/WANs

Conduct throughput analysis, problem solving, and infrastructure planning

Participate in various client projects intended to continually improve/upgrade network infrastructures

 

Layered Technologies, Inc.

Sr. Network Engineer                      Texas                      (April  to June 2011)

To configure and troubleshoot Cisco WS-C6513, WS-C6509,  WS-C3560G,

WS-C3750E, WS-C2960G and Brocade FWS 648G switches and firewalls

Cisco 12008/GRP, deployment of distribution switches into production

To configure and troubleshoot Cisco ASA 5510, 5520, 5540, 5505

To configure and troubleshoot VLAN, Fast EtherChannel to Gigabit Ethernet to Gigabit Ether-Channel

To troubleshoot complex networks layer 1, 2 and layer 3 (Ten Gigabit circuits, routing with BGP, OSPF, RIP routing protocols) technical issues.

To respond to trouble tickets and technical escalation path forward and resolution.

To do multitasking amount troubleshooting network outages and performance while interfacing with customers with event notification and communication of status of network events.

A T & T   Richardson, TX (10/23/06-10/23/08)

Network Engineer

To troubleshoot and configure the multi-customer ISP network environment

To troubleshoot complex networks layer 1, 2 (Frame Relay, ISDN, Point to Point, ATM) to layer 3 (routing with MPLS, BGP, OSPF, EIGRP, and RIP routing protocols) technical issues.

To work with tasks involved with network monitoring, alarm notification and acknowledgement.

To issue event notification acknowledgement, correlation, and notification to affected customers in a rapid timely manner and work with customers on troubleshooting, resolving, and communicating technical issues

To configure, upgrade IOS, password recovery on ISP managed Cisco routers

To open trouble tickets and technical escalation path forward and resolution.

To do multitasking amount troubleshooting network outages and performance while interfacing with customers with event notification and communication of status of network events.

To document accurately for tracking network issues symptoms, and resolutions.

To  handle and resolute large scales technical escalations and issues

To do proactive alarm-SMARTS ,  generate  Concord Bandwidth Reports for customers 

To do DNS Requests:  DNS Records that include A record, C name, MX record, SPF setup zone file setup, DNS Name Servers, DNS reverse delegation request, check PTR record, check zone file completion for the customers

Verizon-Global Security Ops Center Irving, TX (02/2006-09/2006)

  Network Security Analyst

Collect, analyze and report security events on operation consoles and Arc Sight Security Management tool

Use Remedy to open trouble tickets for all incoming events / signatures

Analyze the type and severity of incoming events and escalation procedure

Provide phone and email support to international customers, including opening trouble tickets for all incoming questions.

Configure, manage and troubleshoot security devices (IDS sensors, PIX firewalls, VPN concentrators, etc…)

 

Network Consultant Dallas, TX       (01/2002-2/2006)

Given consultation to midsize, small businesses and individuals

Designed and implemented network services for midsize, small businesses and individuals

Experiences with MPLS, BGP, OSPF, RIP, IGRP, EIGRP, LAN: ETHERNET, TOKEN RING, WAN ISDN, Frame, Point to Point, ATM

 

INFINITE TECHNOLOGY INC.

 Richardson, TX     (12/1998-12/2001)

IT Director

Designed, installed and configured more than twenty- five Cisco 2500, 2600,4500,7500 Series routers and Cisco Catalyst switches 1900, 2900, 2950 and 5000; Setup and managed TELTONE ISDN Line Simulator for training lab for students. Configure and troubleshoot advanced MPLS, BGP, QOS, OSPF, and EIGRP on routers.

Trained more than two hundred people became CCNA and CCNP; they work for AT & T, and other ISPs.

Directed and designed all operational activities for the company, as well as hiring, interview for qualified engineers or consultants for the company.  Worked closely with other engineers in company to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the company. Designed and maintained for www. itelites.com (it’s no longer in business)

Midas Computers Addison, TX (8/1997-12/1998)

Network Administrator

Troubleshoot hardware and software /network for corporate accounts and end users

J M Computer Inc. Richardson, TX (7/1995-8/1997)

Network Administrator

Troubleshoot hardware and software/network for corporate accounts and end users

Configure and install servers and Network Operating systems

Northwest Airlines, Customer Service Agent Baton Rouge, La   (09/1993-12/1993)

Computer Check-in or out for customers

Analyzed and Organized customer database

Education

Master's Degree in Public Administration (1990-1993)

Southern University and A&M College, Baton Rouge, LA

GPA: 3.4/4.0

Bachelor Degree (1986-1990)

Southern University, Baton Rouge, LA

GPA: 3.7/4.0

LSU- Calculus (3 credit hours) 

Southeastern Louisiana University, Hammond, LA

Credited Business Courses:

Business Statistics, Mgmt of Organizations, Accounting Principles, Principles of Economics, Mgmt of Info System for Decision Making, Principles Marketing

Southeastern Louisiana University, Hammond, LA(1991)

GPA: 3.5/4.0

ReferencesUpon request

Status US citizen

Government Clearance Status6C clearance

Hobbies:      Biking, Running, traveling