Professional Manager

 

Diverse professional manager with more than 15 years of progressive experience in telecommunications and IT technologies; Over 20 years of sales and marketing experience; Highly experienced collaborating with senior management to formulate project scopes, budgets, and deliverables that support business goals; Diplomatic and tactful communication lends the ability to effectively establish key relationships with internal and external project stakeholders; Thrives in a high-pressure, deadline-driven environment where change is viewed as an opportunity to excel; Critical thinker with a talent for quickly mastering new technologies and processes. 

 

Key Skills

 

Infrastructure Planning/Implementation | Team Building/Leadership | Project Management | Voice & Data Technologies | ITIL Foundation | Quality Assurance

Logistics Management | Problem Solving Techniques| IP/Data Applications | Marketing/Sales | E Commerce Strategies| Vendor Management | Budget Management | Systems Upgrades/Modifications | IT Governance |Bilingual English/Spanish

 

Select Career Highlights

 

▪   Created first SQL database to manage critical spares, before piloting first RFID critical spares system in the region, achieving 100% accountability audit results six years running. 

 

▪   Spearheaded Tampa Advancement Project, removing end-of-life network equipment through coordinating with vendors, customers, and technicians; achieved minimal impact to customer services during upgrade process and lead region in high SLA and MTTR metrics for the region.

 

▪   Reduced maintenance expenditures by $40K through developing alternate solution adding internal surge protection relay to equipment configurations.

 

▪   Saved thousands of dollars in vendor dispatch costs for all hot work and vendor maintenance procedures, through collaborating with vendors to install manual shut-off valve relays setting up new corporate best practices.

 

▪   Saved over 250K monthly OPEX cost by planning and implementing new IT Infrastructure network standards to remove EOL legacy equipment and migrate low capacity network services over to new technologies reducing physical infrastructure footprint and improving overall service quality and reducing overhead type II costs.

 

 

 

GET Marketing Inc, 2007-Current

Sales & Marketing Consultant (P/T)    

 

▪   Devise sales and marketing strategies aimed at fulfilling targeted goals.

▪   Responsible for finding prospective customers/clients and new target segment and penetrate sales in that area.

▪   Teach the sales force about converting leads to sales through good communication, follow-ups and positive attitude.

▪   Monitor the situation of the market, ups and down, finding out the competitors, latest product innovations.

▪   Schedule appointments with corporate buyers with a view to show them product features or offer advice on market trends.

▪   Participated in trade shows, exhibitions, networking with local associations to promote the product.

▪   Ensure that appropriate information is available of the product or service being endorsed.

▪   Groom and mentor the new sales team and local account associates.

▪   Measure account sales, product, and sales team performance.

 

 

Tech data, Fortune 500 Company2015-2016

IT Project Manager (Contract)

 

▪   Provided Project Management services including, but not limited to, creation and management of IT project plans, resource management, managing and reporting of IT project budget/actuals, coordination and facilitation of meetings with various IT and business users from all levels of the organization.

▪   Managed multiple IT initiatives for the Latin America division providing executive summaries and SOW requirements.

▪   Liaised with Americas PM as interpreter for HP global separation project in Mexico subsidiary.

▪   Successfully completed database relocations for the Uruguay office virtual ERP system and coordinated financial and SOX compliance end of year tasks.

▪   Coordinated back office trouble tickets and IT escalations in Mexico with remote service providers in Chile and Americas regions.

▪   Charged with leading all cross-functional teams data gathering and impact analysis and weekly reporting.

▪   Managed Tech Data Mexico ERP replacement project to migrate multiple sales offices and three warehouse distribution centers to a new SAP cloud system.

 

Level 3 Communications, Fortune 500 Company2014-2015

Operations Manager

 

▪   Managed installation and maintenance activities of the local telecommunications network, coordinating, assigning, dispatching, and supervising all technician and contractor work. (over 500 on-net facilities)

▪   Oversee all primary assets consisting of Tier 2 (Synergy) sites, Tier 3 Regeneration sites, and Metro assets. 

▪   Developed and expanded territory interests through partnering with general manager to drive market specific vision, strategy, and projects, as well as support sales initiatives for fiber and network footprint.

▪   Saved over $30K monthly through hiring and training inventory specialist to receive and track all project equipment and consumables, eliminating duplicated orders, shortening install due dates, and reallocating equipment.

▪   Collaborated with corporate IT to develop and implement new process reducing time required to provision, install, and test equipment, achieving one-day turnaround time vice three days.

▪   Led team to average between 85-95% on new service metrics by reducing construction, installing project intervals, and implementing a task accountability methodology to improve efficiency.

▪   Achieved 95-100% on maintenance and ticket metrics by proactively monitoring daily alarm dashboards, performing preventive maintenance ahead of schedule, and reporting issues to our National Operating Center before escalations or service disruptions.

 

Time Warner Telecommunications1998-2014

Operations Manager/Director (2008-2014)

 

▪   Managed $6.75M capital budget, adding an average of 55-60 new buildings each year to average over 65K in monthly reoccurring revenue.

▪   Led team to contribute to revenue metrics by achieving 90% average Customer Committed Due Date (CCDD) by collaborating with sales in initiatives and communicating any project challenges early to Sales team and customers.

▪   Functioned as single point-of-contact for operations and engineering matters, as well as leadership of personnel consisting of 15 direct reports and multiple vendor and local support contractors.

▪   Managed all-aspects of capital budget requirements, consistently meeting or exceeding parameters established by senior leadership.

▪   Developed and implemented solutions to resolve network constraints that could jeopardize revenue growth.

▪   Functioned as city liaison with VP of Engineering to support outside fiber plant construction, focusing on budget forecasting, outage restorations, and new constructions bases on P&L margins.

 

Time Warner Telecommunications

CO Network Engineer-NOC Maintenance Manager (1998-2008)

 

▪   Recognized by local and corporate project directors for contributions in spearheading equipment advancement project, migrating multiple transport systems in record time and minimal impact to customers.

▪   Facilitated the seamless integration of two groups into one cohesive team following a large scale merger, through providing cross training sessions, developing coaching opportunities, and managing change resistance.

▪   Collaborated with City Director and local sales general manager to forecast budget requirements for city maintenance, and developed new strategies to balance network growth and capital expenditures.

▪   Installed and maintained Tampa’s first IP backbone intercity network, as well as managed new core router installs and upgrades in central office to support new Converged Services.

▪   Worked alongside IP data teams to coordinate internal system virtualization, DATA center dynamic capacity services, and COLO space sales and service.

▪   Installed, provisioned and maintained a variety of end-user voice and data products and managed routers.

 

- PREVIOUS EXPERIENCE –

 

GET Marketing Inc., Sales & Marketing Consultant                                                    2007-2016

Army National Guard, Network Switching Systems Support Specialist(31F)1996-2001

C. Lloyd Johnson (ACOSTA), Southeast Regional Sales Manager, Military Accounts1993-1998

 

 

Bachelors of Science, Information Technology – University of Phoenix, Tampa, FL 2009

Associate of Accounting – Consumnes River College, Sacramento, CA 1993

Network Switching Systems Diploma - GTE Resident School Ft. Gordon, GA 2005

US Army Signal Corp Graduate- Ft. Gordon, GA 2005 (Secret Clearance)

Cisco Certified Network Associate Basics (CCNAB) 2002

Project Management Professional (PMP) 2009

 

 

Operating Systems

Windows Server; Solaris; UNIX; Brix; Sun Linux; Knoppix;

 

Software/Applications

SAP & ERP environments; e-Workforce Management (EWFM); Microsoft Office Suites; EPK Suite; JIRA; Project Insight; Remedy; PeopleSoft; Oracle; Nagios, AWS Cloud, Clarify; VMware, Support Director, RSI Inventory Management, WebEx, SharePoint

 

Languages/Protocols

C; C++; Java; HTML; SQL; Visual; Cisco ICM; WorkVu; Active Directory; LAN Manager; VPN; SSH; NetBEUI; SAN networks

 

 

Telecommunications Specialized Training/ Certificates:

Lucent 5ESS Switch, Tellabs DACS, Lucent DACS IV (24-channel), DACS II (256-channel), Alcatel Lambda Unite/DMX, Fuji DWDM systems, Lucent OC3/12/48 Optical Multiplexers, Lucent SLC Access Systems, Cisco 15454/327/310 Optical Transport Systems, Alcatel-Lucent/Fujitsu/Infirnera DWDM systems, Juniper gateway routers, Cisco 7609 Core Routers, Cisco ASR-9000 Core Routers, Cisco Nexus Switches, PBX systems, Hybrid Channel Bank systems, VOIP phone systems, UNITY Messaging systems, Generator maintenance, Forklift Certified, OSP testing and fiber characterization, power & ground training, various training in telecommunications testing and monitoring OSS equipment using specialized equipment.

 

Voice and Metro Ethernet Services Training and Support Experience:

Voice T1, SIP Trunking, ENLAN: Extended Native LAN, E-Line: Ethernet Line, IP VPN, Converged Services, Dynamic Capacity utilizing managed routers. (Experienced with installation and provisioning)