DAVID GRAY

5454 Cape Hatteras Dr, Clermont FL 34714 | (352)-432-8811 | Davegray31@yahoo.com

 

Professional Summary

IT professional bringing 18 years of industry experience from operations, architecture and management.  In-depth understanding of business logic and flow.  Dedicated to continuous process improvement in the face of rapidly evolving and changing markets.  Extremely result-oriented and proactive in addressing and resolving problems.

Skills

·   Effective leader ·   Staff training/development ·   Consistently meets goals ·   Efficient multi-tasker ·   Project management ·   Conflict resolution ·   Customer service-oriented ·   Organized ·   Exceptional interpersonal communication ·   Analytical thinker ·   LAN and WAN expertise

·   Performance testing ·   Project development and lifecycle ·   Superb time management skills ·   Risk management ·   Natural leader ·   New product introductions strategies ·   Dependable ·   Results-oriented ·   Unsurpassed work ethic ·   Process improvement ·   Project planning and development

Certifications

ITIL Expert	ITIL Intermediate: CSI
CCIE R/S Written	ITIL Management Across the LifeCycle
CCNA	ITIL Foundation
ITIL Intermediate: SOA	ISO/IEC 20000 Foundation
ITIL Intermediate: RCV ITIL Intermediate: SS	ISO/IEC 27002 Information Security Foundation JNCIA

 

Work History

 

Cloud Infrastructure Network Manager                                                                                       10/2015 to Present

Aspect Software  -  Orlando, FL

Cloud Infrastructure Network Manager. Manage a team of geographically diverse network and security engineers that are responsible for all network operations to support Cloud Services.

Maintain capacity and redundancy for all datacenters within the US, Europe, and APAC.

Plan and design new datacenter expansions in 2016 that will take Aspect into Australia and South America.

Hire new engineers to fulfill the growing needs of the company. 

Mentor all engineers in their career goals and network education.

 

 

Network Architect                                                                                                                           05/2014 to 10/2015

Aspect Software -  Orlando, FL

Infrastructure network architect. Responsible for designing, planning, and deploying all network equipment to support Cloud Services in six datacenters worldwide.

Migration of a Cisco network to a new Juniper Enterprise Class High Availability design.

Comprehensive experience with Juniper EX, M, MX, and J series switching and routing technologies.

Manage multiple firewalls including Juniper SRX240, 550, 1400, 5400 and Cisco ASA.

Design customer solutions for MPLS or VPN access to Aspect software suite.

Assist Security architect with passing PCI audits and meet all criteria for PCI compliancy.

Train all Tier 1-3 engineers on all network and infrastructure configurations, processes, and designs.

Migrated all PCI packet inspection from SRX240 to SRX5400s in the US and SRX1400s in Europe.

Migrated all transit circuits from Juniper M7i/J6350 to MX104.

Built new Juniper 10G backbone network for cloud operations.

 

 

Sr. Network Engineer/ITIL SME                                                                                                   01/2009 to 5/2014

Bright House Networks -  Orlando, FL

Orlando network operations team lead. Responsible for deploying, monitoring and analyzing all network components required to provide a high-availability, redundant and efficient network to support the transport of data, video and voice services to residential and commercial customers.

Lead small and large teams in multi-million dollar projects.

·   Led Project to migrate all Cisco CMTS routers to a 10K modular platform which allowed for additional customer growth and higher tiered bandwidth packages. Project completed 30 days ahead of schedule.

·   Led Project to convert all edge ECI routers to Cisco ASR9000 routers to reduce the number of customer outages due to failed hardware. Project completed 14 days ahead of schedule.

Comprehensive experience with Cisco CRS, ASR 9000, 12000, 10000, 7600, 6500. 4948, 3750, 2924 RFGW10. Juniper T640, T1600. 

Extensive experience with IOS and IOS-XR, BGP, OSPF, EIGRP, RIP, PIM, and MPLS/VPLS.

Work with Remedy, HPNA, ACS, Spectrum, Incognito Address Commander, Filemaker toolsets.

Managed the CSI team responsible for designing, implementing and improving ITSM processes including: Change Management, Incident Management, Problem Management, Release and Deployment, Request Fulfillment, Service Asset Configuration Management, and Knowledge Management. Efforts from the CSI team resulted in reduction of MTTR and increase in Operations productivity.

Trained, coached, and mentored staff to ensure smooth adoption of  new products, technologies, and ITSM processes.

Hired and trained all technical staff within the Orlando Network Transition/Operations department.

 

Network Engineer                                                                                                                             06/2001 – 01/2009

Time Warner Cable -  Birmingham, AL

Configured and maintained all network switches and routers in multiple locations spanning Alabama, Florida, and the Panhandle.

Created network documentation, diagrams, and methods/procedures.

Worked with multiple departments to analyze and improve network performance by implementing redundancy and building ad-hoc monitoring servers.

Communicated with division engineering teams, regional and national network engineering teams and third-party vendors to develop the network design requirements for new services.

 

Network Administrator/Planner                                                                                                     05/1999 – 05/2001

United States Marine Corps -  Cherry Point, NC

Corporal (MCAS Cherry Point)

Managed all IT Servers including Exchange, SMS, Domain Controllers.

Configured all network switches and routers deployed in all base units.

Created training material for new marines and civilian employees.

Reviewed disciplinary and other adverse actions and made recommendations.

Operated and maintained communications equipment for any unit field exercises or deployments.

Established and commanded field communication operations

 

Information Systems/Coordinator                                                                                                  05/1999 – 05/2001

United States Marine Corps -  Cherry Point, NC

Private First Class (MWSG27 Cherry Point)

Managed IT services for all unit sections

Controlled local budget for PC purchasing.

Trained users on all IT services and procedures.

Performed the duty of Terminal Area Security Officer for government records system 3270.

Acted as Communications Chief from 02/99 – 03/99 In Værnes Norway for operation Battle Griffin.

Responsible for maintaining the highest standards for Government security on every Information System from Non-Classified to Top Secret. 

Certificate of Commendation for flawless preparation of the Communication Section's tab for the 2000 Commanding General's Inspection.  This tab received the highest grade of  "Noteworthy" and was adopted as the 2nd Marine Air Wing standard. Was awarded the Navy Achievement Medal by the Secretary of the Navy.

 

Education

Computer Engineering                                                                                                                     08/1990 – 05/1995

University of Arizona -  Tucson, AZ