OBJECTIVE:

To obtain a position where I can apply my strong technical and communication skills and utilize the latest technology to contribute to the company’s success. 

 

EDUCATION: New Jersey Institute of Technology, Newark, NJ

B.S. Computer Engineering, January 2006

M.S. Information Systems, May 2013

 

Certifications:SIP School, Currently pursuing CCNA

 

SECURITY CLEARANCE:  Active SECRET Clearance: Obtained July 2009

 

SKILLS:

 

Operating Systems:Windows XP/2000/2008/Vista/Server 2008, Solaris, Linux, MS Server 2010

 

Hardware:          TCP/IP, VPN, CISCO Routers and Switches (6509, 3845,3750), CS-MARS, Citrix WanScaler, SQL Server, Taclanes

KG-175, Cisco Call Managers, Juniper, Cisco ASA, Cisco IPS, REDCOM HDX, EMC Centera, Nice Recording, Cybertech, Mediant 1000

 

Software:Ghost, Citrix, Active Directory, SharePoint, Solarwinds, Cirrus, SNMPc, HEAT, Retina, Gold Disk, VMWare, Citrix WanScaler, MS Office 2010, MS Outlook 2010, MS SQL Server 2010, Design CAD, Lab VIEW, Adobe Photoshop 7.0, Adobe Acrobat, MS Project 2007, MS Visio 2010, Norton Anti-Virus, Norton Ghost, Cisco Security Manager, Cisco Access Control Server, Fedora Core for Linux, RedHat  Enterprise Linux 3.5, Remedy Ticketing, Cisco Call Manager

 

Prog. Languages: C++, Assembly, SQL, HTML, .Net, JAVA, JSP, VHDL, Verilog, Motorola 68HC11

 

Protocols: TCP/IP, ARP, RARP, SNMP, SMTP, RIP 2, IGRP, EIGRP, BGP 4, OSPF, IPX/SPX, TACACS+

 

Telecommunications: Extensive knowledge of telecommunications standards, switching and switch control, network intelligence and value added services, signaling, network planning/management;  PBX/Business Phone Systems, VoIP, Public Switched Telephone Network, ISDN, Fiber

 

PROFESSIONAL EXPERIENCE:

 

VMware

Technical Solutions Consultant                                          North Brunswick, NJ                                                                    May 2014- Present

 

·               Demo and train customers on all products ITBM/ITFM

·               Configured and deployed customer solutions based on IT Financial Management and Business Value Management software products

·               Worked closely with Business Consultants and Project Managers to ensure successful implementations

·               Translated business and technical requirements to solutions and value realization leveraging IT Financial and Strategic Planning Software

·               Provided back office support of cross checking the service cost pools against the various budgets

·               Populating the IT service catalog and establishing the relationships between applications and the infrastructure

·               Excellent understanding of IT environments, IT budgets, processes and procedures

·               Hands-on implementation experience: from system set up to a fully implemented solution. Visually building data connections, metric definitions, reports, and business processes.

 

Bank Of America             

Voice Recording Design Engineer                                          New York, NY                                                                                        Nov 2013- May 2014

 

·               Supported the businesses strategic plans, objectives and set direction on engineering designs, maintenance and applications regarding Unigy and Alliance voice recording

·               Created, validated, and audited recording designs per Bank standards and compliance

·               Responsible for the planning, development, coordination, and implementation support for the Recording (Voice/Video/Data) infrastructure globally

·               Provided  recommendations to senior management regarding the Bank's long-range strategy, including cost benefit analysis of refining/updating existing technologies or adopting new solutions

·               Supported multiple systems through maintenance, modification, problem resolution, and ongoing delivery of services and/or operations (Nice, Cybertech, Verint)

·               Helped with design and support of VOIP routing for the Voice Recording system through the banks network

·               Installation and evaluation of Mobile Voice recording solutions (Teleware, Level3, Nice)

 

 

IPC Systems

Systems Engineer                                          Murray Hill, NJ                                                                               Nov 2010- Aug 2013

 

·                           Build, Install and support the Unigy system, along with NICE & Cybertech Recording Solutions

·               Train new hires in networking, systems administration, and network security principles

·               Assist Tier I & II Operations with technical issues raised through installation and/or maintenance

·               Analyze SIP traces using Wireshark to troubleshoot VoIP issues

·               Analyze logs using Splunk

·               Design Voice Networks for major banks and other customers per requirements

·               Develop and maintain network technology diagrams, document, and all related standards and procedures

·               Generated configuration of  IPC provided network which includes Cisco Catalyst 6500s, 3700s switches

·               Create configuration of Cisco Switches using Layer-3 routing such as EIGRP & OSPF

·               Configure DHCP Scope, QOS Markings, ACLs on various Cisco switches

·               Subject Matter Expert for all Cisco related issues including Cisco Call Managers, Cisco Unity Express

·               Create Database for Unigy systems as per customer requirements

·               Configure T1 lines such ARD, MRD and PRIs using Mediant 1000 Media Gateway

·               Use Project Management skills to initialize, manage, configure, and schedule test per lab requirements

·               Create Subject Matter Expert documentation and work with Technical Publications on new material

·               Promote new methodologies for troubleshooting which can be used by Tier I & II

·               Work with Development through the different stages of product design

·               Support and coordinate Alpha and Beta releases of IPC products

·               Used remedy ticketing system to keep current with outstanding high severity issues

·               Support IPC branches globally along with providing off hours support for all customers

 

L3 Communications/C2S2

Network Engineer                                          Eatontown, NJ                                                                             June 2009- Nov 2010

 

·                           Currently working as an DoD Contractor for the US Army in Ft. Monmouth, NJ

·               Responsible for running Retina Audits, applying IAVA’s and patches

·               Apply group policies to Domain Controllers, Windows 2000/2003 servers , Windows XP Desktops

·               Update firmware on CISCO routers, Juniper Netscreen Routers, Juniper Netscreen Firewalls, Turbo IP, Citrix Wanscaler, Cisco ASA, Cisco IPS, and Cisco MARS

·               Working knowledge of Solarwinds, Cirrus, SNMPc, RedHat, SQL 2000/2005, Norton Ghost, RealSecure SiteProtector, Netscreen Security Manager, Cisco MARS, Cisco Security Manager, Microsoft IAS, SeeNet Netflow Collector, and GEM X for TACLANE, Linkway modems, NMS, NCC

·               Working knowledge with TACACS+ and router/switch authentication

·               Knowledgeable with Cisco Call Managers and connecting to Voice Gateway Routers for connectivity and functionality

·               Create and execute test plans, technical documents, system administration guides, and update Version Document Description (VDD)

·               Knowledgeable in configuring, testing, and analyzing the TACLANE and Promina

 

Aon Consulting

Network Technician                                          Eatontown, NJ                                                                           October 2008- April 2009

 

§    Maintain small datacenter, provide hands-on server and network configuration and support

§    Created batch scripts to pull data off san and copy it to tape backups using Netback UP

§    Security and maintenance of user accounts using Active Directory

§    Deploy Microsoft Updates through WSUS server and batch scripts

§    Identify, troubleshoot and resolve hardware-, software- and network-related problems encountered by end-users

§    Work with vendors to resolve hardware and operating system issues

 

Merrill Lynch – Global Private Client Technology              Hopewell, NJ                                                                            August 2005 – July 2008

Senior Analyst

 

§    Install, maintain, and support the TeamQuest application on all Merrill Lynch Servers and Desktops.

§    Worked with business owners to analyze and understand requirements to build or upgrade servers depending on applications consumption of resources.

§    Monitor and analyze application flows for 900+ branch offices and produce detailed reports explaining the behavior and providing reasons for the application flows within the Wealth Management Technology Program (WMTP) and Benefits Online (BOL) platforms.

§    Attend weekly heath check meetings with upper management to discuss network health regarding the WMTP and BOL platforms; engage the swat team for problem resolution.

§    Create network traces, follow transactions through the web to troubleshoot issues; find bottlenecks.

§    Fully understand application flows by writing basic test scripts for load testing, drawing Visio diagrams of application flow, and analyzing results for the development team.

§    Software used: TeamQuest, WinRunner, Opnet.

 

Merrill Lynch – Global Private Client Technology              Hopewell, NJ                                                                            June 2005 – August 2005

Summer Analyst

 

§    Become SME (subject matter expert) on Netscout toolset including learning all functionality, features, and limitations of the two main components of the product – nGenius Performance Manager and Flow Recorder Server.

§    Primary contact for any Netscout-related questions or issues for the Application Infrastructure Services (AIS) group.

§    Provide documentation to AIS regarding WMTP application flows useful for capacity planning, troubleshooting and infrastructure optimization.

§    Developed numerous documents on Netscout including User Guide, Feature Set Document, Best Practices Methodologies and a comprehensive survey of the WMTP Application Flows.

§    Software used: Netscout, Opnet, Etherpeek, Ethereal, Wildpackets, Prophet.

 

iCIMS                                          Hazlet, NJ                                                                               Nov 2004 – May 2005

Application Developer/Technical Support Representative

 

§    Developed custom web-based applications to meet a client’s specific requirements and configurations using various web-based technologies, including HTML, JavaScript, Java, and XML and MS SQL Server for the database. 

§    Identified and resolved end-user issues and provided end-user support on application use. 

§    Demonstrated ability to work successfully both independently and as part of a team. 

 

Bristol-Myers Squibb                                          Skillman, NJ                                                                           August 2004 – Nov 2004

Senior Desktop Support Analyst

 

§    Resolved problems for clients on LAN/WAN and Internet connectivity issues.

§    Re-imaged Windows 2000 desktops and laptops with Windows XP for deployment.

§    Provided 2^nd level support for wide area customer base on PC, network and local printer issues. 

§    Supported MS Office, MS Outlook and all custom desktop applications.

§    Used remote control software (Novell Z.E.N., pcAnywhere, and Timbuktu) to troubleshoot and resolve issues.

§    Installed new hardware and peripherals for clients (HP Printers, memory, modems, NIC cards, etc).