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Renaissance Rides for the Texas Renaissance
Festival
October 2015 – December 2015
Handler/
Network and IT Tech
·
Upkeep
and maintenance of a large stable of horses, donkeys, cattle and llama.
·
Animal
handler and wrangler for aforementioned animals.
·
Learned
basic health and medical training for animals.
·
Setup
internet and wifi for two properties as well as maintenance of the created
networks.
Time Warner
Cable
September 2011 –September 2015 Technical Support Agent Tier 3/ SME/ Mentor
· Inbound external customer as well as internal agent
support for hardware and software issues with television, Internet and
digital phone service.
· Resolved customer escalations in a timely manner that
satisfied both customer and company equally.
· Coordinated with field repair dispatch and network
operations centre to properly address outages of various shapes and sizes.
· Point of contact for any lower tier agents that needed
assistance and multi-tasked with phone and chat.
· Promoted twice to current position.
· Works closely with NOC and Phone Ops Back Office Team to
discover and eliminate various routing glitches and weakness in phone
infrastructure.
· Technologies Used: Windows and Mac OS for various platforms, most common
routers, hubs and switches. Java based inventory utilities.
Home Depot CorporateJuly 2010 – December 2010
IT Support Agent (contract)
· Administration, upkeep and maintenance of all users on
the national network.
· Diagnosed and resolved both network and local software
issues for all locations.
· Diagnosed hardware issues and repair for laptops,
desktops, printers and scanners.
· Dealt with exchange server backups and maintenance
· Large amount of remote administration to facilitate the
efficiency of the nationwide company.
· Technologies Used: Unix and Linux OS, Windows 2003 Server, supported many
terminals and computers running windows XP.
Apple Computers CorporateSeptember 2008 – April 2010
Tech Support Agent
· 1st level inbound tech support.
· Transferred and Cross-trained for three different areas
of speciality.
· Handled hardware and software troubleshooting and repair
for desktop systems.
· Second division gave tutorials on their applications
suites iLife, Logic and iWork.
· Last eight months covering apple routers such as the
Express, Extreme and Time Capsule devices.
· Technologies Used: Mac OSX 10.2+ (both server and the home based OS), Apple
routers, Apple Servers, iLife software and iWork software.
UnisysJanuary 2008 – July 2008
IT Support Agent (contract)
· Handled inbound both network and desktop IT support
calls for two large national government agencies in a high security
environment.
· Processed security clearance applications from private
contractors and companies to every American owned airport base in the
world.
· Account creation/maintenance through Active Directory in
Windows 2003 Server.
· Configured network access and storage for internal
department employees.
· Dispatched parts and onsite-techs for various government
offices and airports as well as grant temporary clearance.
· Allocation and maintenance of secured wireless devices
such as wireless cards (for VPN connections) as well as secured phones.
· Resolved any issues with VPN connections from various
remotes to the host.
· Technologies Used: Windows Server 2003, Sun Servers,
Solaris, and an internal Cisco Based Security Management Application as
well as Secure Cellular Devices.
Advantage Sales and MarketingApril 2007 – November 2007
IT Support Agent / Network Administrator (contract)
· Administration, upkeep and maintenance of all users on
the national network.
· Diagnosed and resolved both network and local software
issues for all locations.
· Dealt with installation and upkeep of various servers
and databases for nationwide usage.
· Had to resolve many conflicts with Citrix applications
as SAP inventory database management.
· Hands-on hardware replacement and repair for laptops,
desktops, printers and scanners.
· Dealt with exchange server backups and maintenance
· Large amount of remote administration and co-ordination
with Californian branch to facilitate the efficiency of the nationwide
company.
· Technologies Acquired: Cisco Systems Routers, Switches and Storage Management,
Cisco IOS, Cisco Security Manager, FreeBSD, OpenBSD, Windows 2003 Server,
Citrix applications, FreeBSD, A few Sun servers, various windows operating
systems from 98+ and many various dell servers and workstations.
TelvistaMarch 2005 – March 2007
Senior Technical Support Rep / Trainer on Dial-A-Tech
· Technical support and home networking issues for various
computer manufacturers desktop and laptop systems.
· Promoted twice (last position was advising t2) as well
as trained new hires about networking and computer basics. Also awarded
several times for excellent performance.
· Technologies Used: Windows Operating Systems from NT and 95 to the newly
released Vista. Various routers and personal computers from every
manufacturer. Mostly home based with limited support for connection to work
domains. I was the only person with domain connection hands on experience.
Dr. Pepper BottlingSeptember 2003 – January 2005
Network Administrator / IT Support
· Administration, upkeep and maintenance of network
database servers including permissions, security, software updates and
other related issues.
· Managed and maintained the Exchange server as well as
coordinated regular backups.
· Learned SAP and UNIX administration on the job.
· Ran cabling for remote locations and coordinated with
phone companies to set up new locations.
· Ordered new equipment and maintained new inventory for
IT department’s use.
· Provision and maintenance of Cisco routers and switches.
· Technologies Acquired: Sun Microsystems Servers and Workstations running Red
Hat and Slackware. Cisco Routers, Servers and Storage Management. Learned
Cisco IOS, Cisco Security Manager, SAP and FreeBSD on the job. Also used
Windows 2000 and Active Directory on top of many older systems running
Windows NT, 95, 98 as well as the newer Windows computers running 2000.
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