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1/2014 -
Present
BP
Warrenville, Illinois
Contract Support Specialist
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Manage JOIP
programs and prepared Competitive Conversions, Major Modifications and
Refresh contracts
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Provide
support to Business Development Manager
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Prepare Mutual
Cancellations
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Prepare
Assignment & Assumption contracts
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Prepare
Material Order contracts
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Calculate
and collect customer financial obligations
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Work with
Finance to keep accounts reconciled and current
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Record
financial entries in SAP
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Manipulate
data in excel using advanced formulas
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Approve
invoices for up to $100K
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Ensured
processes and delegations are followed in accordance with internal company
policies
§
Work
directly with internal Sales team and Marketing
§
Ensure
contract compliance and validation
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Issued site
closure requests to Master Data team
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Maintain
detailed process documentation
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Generate
invoices for unamortized balances
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Issue
reimbursements of contract incentives
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Debrand
sites in (CFDB) Customer Finance Database
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Work
directly with Legal regarding deed restricted sites and legal
correspondence
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Familiarity
of the (IRR) Internal Rate of Return Model
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Identify
risks/opportunities and development continuous improvement solutions
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Ad hoc
requests
6/2008 – 1/2014
BP
Warrenville, Illinois
Contract Management Specialist
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Provide
contract support and management for all WOR and EOR sites
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Provide
field staff support on daily operational activities and legal support for
customer correspondence
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Setup,
monitor and activate franchise, dealer and WOR jobber contracts and leases
in SAP REAL ESTATE
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Validate
calculation of rent based on fixed assets and land value
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Process
rent adjustment and miscellaneous credit requests
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Build
payable and receivable contracts in SAP RE
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Monitoring
of BP loans
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Prepare
notifications (Notice of Defaults) to non compliant franchisees
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Prepare RFA
(Request for Assignment) documents
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Prepare new
site offering agreements as requested by the Real Estate Department
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Create,
review and analyze contracts, leases, extensions, amendments and legal
correspondence
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Ensure
renewals of expiring agreements are prepared accordingly
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Send
notifications to appropriate personnel and vendors for new site openings
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Setup
banking, collected checks and log fees for new site openings
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Prepared
monthly contract expiration report
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Handle
activities on the day of changeover for NTIs, Decaps and Facility Closures
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Actively
engaged with SAs and BP Legal regarding contract requests and issues
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Actively
engaged with Real Estate and Franchise Development regarding new site
openings
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Complete
retention and document management process for contracts
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Ensure all
commercial contracts are executed properly within legal standards
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Ad hoc
requests
9/2007-6/2008
BP Naperville, Illinois
POS Tier1+ Analyst
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Provide
technical support to all ACRO & BP sites nationally
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Troubleshoot
& confirm credit card connectivity from BP Retail network
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Provide
support & coordination for complex issue resolution such as scheduling
vendor meets
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Point of
contact to verify communication during equipment upgrades
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Dispatch
Hughes network support to sites
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Reset
VSAT/DSL connections
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Provide
software support & perform downloads to equipment
8/2006-02/2007
United Asset Coverage Naperville,
Illinois
Client Service Specialist
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Open/Close
trouble tickets using Oracle Ticketing Systems
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Acted as
Point of Contact for technicians and vendors
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Update
clients with status of dispatches and shipped parts
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Review
client's contracts and discuss agreements with clients
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Assist with
client's on service hold
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Assist
clients and vendors with invoices
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Verify
invoice amounts with accounts payable
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Coordinate
with other departments when needed to ensure smooth client transactions and
increase client retention and satisfaction
2/2002-8/2006
AT&THoffman Estates, Illinois
Maintenance Administrator
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Issued
trouble tickets using Proprietary Ticketing System (REPS) for phone/circuit
trouble
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Acted as
Point of Contact for AT&T/SBC clients in their Residential, Small
Business and Major Accounts verticals
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Remotely
troubleshot to CPE/NID, test phone lines through MLT, monitor lines for
trouble
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Verified/fixed
programming in switch, assisted central office in clearing trouble,
screened trouble tickets, assisted foremen/technicians on major outages
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Pulled
reports, scheduled vendor meets, issued orders to add features/additional
lines/jacks, verified charges applied to bill, assisted dispatch in
locating technicians, status/cancel reports
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Troubleshoot
voicemail and trained employees on pre/post installation/repair
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