Beth Cichon

738 Linda Terrace, Wheeling, IL 60090

Phone Number: 847-520-1406

Cell Phone:  224-392-1803

Email:  bacichon@comcast.net

 

 

 

Best Contact Number:  224-392-1803

 

 

 

William Rainey Harper College – Palatine, Illinois                                                           2002

     Associate of Arts

   Certificate in Paralegal Studies    

Coursework included Legal Research, Litigation, Real Property Law, Tort and Insurance Law, Probate Law, Bankruptcy Law, Family Law and Contract Law. 

 

 

Dovenmuehle Mortgage Inc.                                                                                                  2011 – Present

Default Co-ordinator - Lake Zurich, Illinois

·         Screen and direct incoming calls to multiple departments.

·         Sort and identify daily incoming mail, faxes and department letters.

·         Identify and direct checks to cash department for reinstatements, payoffs, bankruptcy payments, attorney refunds, insurance claims and other.

·         Train new staff for Default Co-ordinator position.

 

 

Attitude Adjustment Inc. – Chicago, Illinois                                                                      2003 - 2011

Riviera Theatre, Jam Productions

Bar Tender   (part time seasonal)

·          Interface directly with public to provide excellent customer service

·          Responsible for maintaining accurate cash sales

 

 

Northern Trust                                                                                                                              2005 – 2009

Bank Teller – Lake Forest, Illinois

·             Responsible for greeting clients and posting transactions to specific accounts.

·             Applied skills in multi-tasking and customer relations to ensure superior level of customer service.

·             Responsible for daily, weekly, and monthly audits of internal functions as well as ordering supplies as needed.

 

 

John A. Runion and Associates, Attorney at Law                                                        2002

Paralegal Intern – Inverness, Illinois

·             Selected by single attorney law office to respond to telephone calls, gather case information, travel to courthouses to file complaints and witness court proceedings for traffic, juvenile and criminal court cases.

·             Conducted client interviews, organized files, filed motions, and completed case related correspondence.

 

 

Vance Publishing Corporation                                                                                                  1995-2002

Circulation Services Representative – Lincolnshire, Illinois                                         

·             Scope of responsibility included resolving customer issues, depositing money received daily, performing data entry of subscriber requests and corresponding with clients by phone, mail and email.

·             Credited with developing financial reports for editorial staff of five individuals.

·             Operated multi-line switchboard as needed.

·             Maintained supplemental bookstore and video sales, received and processed product orders.

 

TCI of Illinois (presently Comcast)                                                                                    1990-1995

Customer Service Sales and Repair Representative – Mount Prospect, Illinois             

·             Chosen to resolve various service issues and respond to billing inquiries of cable subscribers by interfacing directly with the public.

·             Delivered consistently high sales with new customers, maintained record of constantly meeting or exceeding sales quota.

·             Recognized for solid record of first contact resolution of customer issues.

 

Talman Home Mortgage Corporation                                                                                    1986-1987

(Presently Bank of America, formerly LaSalle Bank, FSB)

Mortgage Loan Processor – Libertyville, Illinois

·             Progressed to position that encompassed compiling data such as financial information, credit reports, wage records, property appraisals and tax forms, developing an accurate representation of potential client’s ability to pay a mortgage.

·             Responsibilities included completing residential conventional and government mortgage applications.  Collaborated with Loan Officers to maintain accurate work files.

·             Increased revenue growth by ensuring the approval of loans for reliable clients.

·             Engaged in frequent relationship building by utilizing excellent communication skills with builders and their associates, real estate agents, attorneys, outside vendors, loan officers and applicants.

 

Talman Home Federal Savings and Loan                                                                      1981-1986

(Presently Bank of America, formerly LaSalle Bank, FSB)

New Accounts Representative and Bank Teller – Northbrook, Illinois

·             Hired to interface with public and provide banking services and process banking transactions.

·             Assisted with consumer lending and applied payments.

·             Applied skills in multi-tasking and customer relations to ensure superior level of service.

 

 

 

References available upon request.