Rose Roulo

25215 W Bridge St, Channahon, IL 60410

Phone: (815) 207-1283

  rose60410@yahoo.com

Career Goal

My goal is to earn the position within your firm that will utilize my paralegal and administrative skills to

assist in providing exceptional client service.

Education

Kankakee Community College

Candidate for Associate in Applied Science degree

ABA approved Paralegal/Legal Assistant Studies

Coursework includes

  · Introduction to Paralegal/Legal

Assistant Studies

  · Legal Research and Writing

  · Civil Litigation

  · Criminal Litigation

  · Legal Technology

Joliet Junior College, Joliet, IL

Certificate of Completion for Legal Administrative Assistant

Administrative Skills

  · Proficient in Microsoft Word, Excel, Access Database and PowerPoint

  · Research training with books and Westlaw online

  · Trained in Drafting documents

  · Performed Accounts Payable/Receivable

  · Processed manual and electronic payroll

  · Assisted supervisor with maintaining daily productivity for team of 10-12 employees and

maintaining 100% customer satisfaction for all internal and external customers

  · A Liaison to Home Mortgage Consultants in the Central Illinois area

  · Spoke to customers on multiple line telephone (queue) system

  · Performed escrow research for customer service department

  · Created/distributed weekly flyers promoting loan products for specific region

  · Conducted presentations to local Real Estate Agencies promoting company products

  · Created procedure manuals for several departments of company

  · Provided new employee pre-interviews and training

  · Performed underwriting, processing and closing mortgage loans

  · Researched and resolved escrow and payment issues for customers

Employment

Office Manager - 2010-Current

Internship - Fall semester 2009

Sales Associate - 2006-2007

Mortgage Banking Industry - 1994 – 2006

Greg’s Body Shop

JJC Early Childhood Center

Wal-Mart

Wells Fargo

Washington Mutual

Mid America Bank

Joliet, IL

Joliet, IL

Joliet, IL

Schaumburg, IL

Downer Grove, IL

Downers Grove, IL

Kankakee, IL 2010-2013

  · Real Estate Law

  · Laws of Evidence

  · Law Office Management

  · Estates, Trusts, and Wills

  · Business Law

graduated May 2012