RAGHURAM SHETTY

l Irvine CA 92614 l rshetty00@hotmail.com   l 949-228-4062

SUMMARY:

l        15+ years of strong Software Architecture, Technical Leadership and Development expertise building complex cutting-edge Business Intelligence Platforms and Applications in fast paced startups to Fortune 500 companies.

l        Hands-on expert in all phases of Software Development Life-cycle(SDLC) from R&D, Business Analysis, Specification, Architecture, Design, Programming, Integration, Tuning, Certification, Installation, Administration through large scale commercial implementations.

l        Subject Matter Expert in Industry leading BI suites MicroStrategy, Pentaho, Tableau etc.

l        Demonstrated track record developing multi-threaded, scalable, High Availability industry-leading BI Products with ETL, Enterprise Data Warehouse(EDW), OLAP, In-Memory Analytics, Business Portals, Click Stream, Web Traffic Analytics, Subscription and Notification Portals.

l        Proven track record Architecting / developing advanced BI Reporting Framework, data models, Security, boardroom quality Reports, Dynamic Dashboards, KPIs, business metrics and Statistics.

l        Excellent expertise in Cloud based Social Media Networking, CRM, Knowledge Management, SaaS, SOA, Enterprise, System and Solution Architecture.

l        Hands-on expert in wide industry verticals: Social Networking, Finance, Telecom, Mobile, Internet, Health-care, Insurance, HR, Retail, Automotive, Utilities, Services and Manufacturing.

l        Mentored and Lead peak performing on-shore/offshore cross functional global teams

l        Strong skills in BI Practice, Feasibility Studies, Market Research, CI, Consulting Services, RFP/RFI, ERD, Use Cases, Object/Data Models, PRD/MRD, POC, customer trials and acceptance.

l        Developed and enforced Design / Coding Standards, Best Practices, Processes (Agile SCRUM, ISO, CMMI, FDA) and methodologies, Quality and Performance standards.

 

EDUCATION:

l        Master of Business Administration (MBA), SNHU, USA

l       Bachelor Degree in Technology (BSEE, Telecom/CS), Bangalore University, India.

 

Professional Experience:

 

Sr BI Architect, Gaikai / Sony Computers and Entertainment, Aliso Viejo, CA June 2013 - Current

l        Designed, developed, Installed, Configured and deployed bleeding-edge BigData Business Intelligence platforms from scratch using Microstrategy BI suite(9.4.1/9.X), Hadoop echo system, NoSQL DB, Vertica columnar DB, MySQL/MariaDB RDBMS, Web Services, Tomcat /ngix/ Apache Web Servers on Windows and Linux Servers.

l        Explored error patterns, data anomalies, and issues, identified customer segments, and made strategic recommendations /corrective actions in Beta Phases to stabilize Datacenter/Cloud Apps for commercial launch.

l        Correlated PS3/PS4/Bravia TV Game Titles popularity, Player Analytics, eCommerce data and Pricing models.

l        Built predictive Analytics reports  and dashboards using data mining t functions and techniques

l        Used Microstrategy Visual Insights to build ad-hoc Reports/Dashboards for quick multi-source data analysis.

l        Using MSTR Desktop, Architect and Web, developed advanced Microstrategy Schema and Report Objects, Intelligent Cubes, 100+ Operational reports, interactive and Dynamic Dashboards.

l        Administered Metadata, migrated Reports/Objects from Development, Testing/Staging / UATs to Production using Object Manager and Command Manager scripts

l        Developed Network, Device and Streaming KPIs/Metrics to monitor/tune global Datacenter deployments

l        Developed and distributed Financial Dashboards reflecting Sony Store Commerce transactions and State Of Gaikai Technical reports on Cloud, Streaming and Gaming activities to Developers, Analysts and C-Level Execs.

l        Recommended strategies to improve performance and segment/target/monetize Remote Play activities

l        Developed Data Warehouse(EDW) Data Model, Logical Model, Data Marts and Cubes to facilitate multi-dimensional slice n’ dice Analysis and Operational reporting via Enterprise Self-Service portal.

l        Authored Best Practices and Change Management Process documents and enforced policies and procedures.

l        Designed and developed real-time dashboards to analyze Partner (eg: Google Storage) API calls

l        Implemented Security policy using Active Directory, SSL, LDAP, X509 Certificates and Security filters.

l        Built/Mentored team, evaluated Open Source and commercial BI tools like Tableau and made recommendations.

Senior Software Architect, Guavus, San Mateo CA Jan 2012 – Apr 2013

l        Performed front-end UI to back-end Server Analysis of Architecture, Business, Function and Code of Hadoop eco system, NoSQL DB, SAN, Blade server and network based complex Big Data in-memory BI platform and Analytics applications.

l        Developed white papers and recommended changes to R&D and Senior management

l        Developed Site/Solution Architecture to capture, monitor and analyze high volume Subscriber Activities across the nation for Verizon Wireless.

l        Went beyond call of duty to Integrate, deploy, train and support customers 24X7 at nationwide Data Centers

l        Evaluated various BI and Data Warehousing/Modeling tools (PDI/Pentaho, Talend, ERWin, Tableau etc)

l        Architected, Designed and Developed high-end complementary technologies like On-line platforms, Mobile Devices, and various Browser based Video Player Analytics solutions utilizing different Streaming Protocols (Adaptive, Smooth Streaming/Silverlight, Apple HLS) to help Ad Agencies & ISPs monetize Subscriber Activities.

l        Evaluated Cloud Technologies, Designed/implemented OpenStack/RackSpace based Private Cloud.

l        Collaborated with inter/intra departments, customers and vendors including C-Level executives.

 

Software / BI Architect, Successfactors / SAP, San Mateo CA Nov 2010 – Jan 2012

l        Architected, Designed, and implemented advanced Business Intelligence Architecture for multi-dimensional analysis and real-time streaming of cloud based Social Media Network platforms and Mobile Apps.

l        Developed Pentaho (Kettle, Spoon, Kitchen) based multi-threaded ETL Jobs, Extracted data from multiple data sources (OLTP DBs, Apache/ Web Server logs, flat-files, Web Services, JSON Inputs etc), Transformed & loaded high volume EDW.

l        Using Pentaho BI Suite (Analyzer, Report Designer) Explored and Discovered patterns in customer activities

l        Laid out strategies for globally distributed multiple Data Centers, gathered requirements from cross-functional global teams and execs, conducted GAP analysis, evaluated BI Tools/vendors.

l        Developed Product roadmap, Release train, published functional specs, white papers, trained C-level Execs, Analysts and customers in Business Portals and Self-Service model.

l        Developed Data/Logical Models, analyzed Social Media Network activities, inter/intra-Company/ group /individual interactions, Mobile Recruiting, API Calls, Devices, Clients, Protocols, Billing, HR, Search, Experts metrics, KPIs.

l        Developed  and distributed predictive analytics reports using Data Mining techniques

l        Developed Dynamic dashboards and scheduled automated multi-media notifications and alerts.

l        Using Microstrategy BI Suite developed complete Analytics framework with advanced Schema n’ Report Objects, metadata, Hierarchies, prompts, filters, drill maps, consolidation, level metrics, Dashboards, templates, heat maps, charts, KPIs, Scorecards, tactical reports, Click-thru Web Analytics, and advanced business metrics.

l       Microstrategy BI Suite (9.X), OLAP services, Intelligence Server, Desktop, Architect, Web, GUI, Report Services, Go-Mobile, Flash, Ajax, Data Mart, Intelligent Cubes, FreeFormSQL, Object Manager, Command Manager), Pentaho BI              (4.x), PDI/Kettle multi-threaded ETL, Web Services, Ruby, Java, XML, IIS, Tomcat, Oracle 11g, MySQL, SQL, Scripting, advanced Data, Schema /Logical Modeling, DWH techniques used.

 

BI Architect/Developer, Apple Inc,Cupertino, CA July 09-Nov 2010

l        Architected, designed, developed and deployed multi-million $$, multi-platform, complex Enterprise Business Intelligence platforms in clustered configuration for iconic iAd/Mobile Advertising cloud, AppleCare, iDesk, iLog, Knowledge Management, and Search using high volume Data Warehouse, ETL and Microstrategy BI suite.

l        Installed, configured and administrated high availability, high volume Global BI network with Microstrategy 8.x/9.x Reporting suite with NarrowCast Services in Windows, Linux and AIX.

l        Developed complex Dynamic Dashboards, Advanced Document Services, KPIs, advanced Analytics reports, NarrowCastor based schedules and notifications on web and mobile (iPhone/iPad) devices.

l        Resolved complex BI performance issues by troubleshooting complex ETL (Java, PL/ SQL, Kettle /Pentaho /PDI), tuning DB and OS parameters, advanced memory models with 4GT OS switch.

l        Provided deep dive Business Intelligence on high volume data centric Mobile and Web user activities, content management and document authoring workflow activities for iconic iAd / Mobile Ad network, Enterprise Search, Content Management, CRM & Customer Services Portals, Call Center Apps, SaaS, Sales and Marketing etc.

l       Used Hadoop, Hives, Cloudera, Oracle, MySQL, ETL, Pentaho, Microstrategy BI Suite/tools, Business Objects, Inquira Enterprise Search, Omniture, Teradata, Array of Apple products and applications.

 

 

 

 

Director of Analytics/Architect, Oracle (Inquira), San Bruno, CA Oct 2007–Oct 08

l        Reporting to the VP of Engineering, played multifaceted hands-on roles and successfully accomplished the #1 priority of the company to stabilize the legacy Analytics platform and develop the next generation cutting-edge Analytics/closed-loop Knowledge Management BI platform.

l        Successfully Researched, Designed, programmed, integrated and launched multi-million $$ advanced Analytics applications with multi-platform high availability Data Warehouse, complex ETL, Customer Portals, Web Services, and advanced BI Reporting.

l        Developed Notification, Monitoring, Scheduling, Security, Configuration and Administration Portals.

l        Demonstrated expert use of Microstrategy Tools and Wizards for Data Modeling, connection management, Project/VLDB configurations, Cache Management, Metadata migration, Intelligent Alerting, Advanced Notifications, License/Audits, User and Role Administration.

l        Provided in-depth BI on high volume data centric user activities on Content Management, Document Authoring Workflow, industry-leading Enterprise Search, CRM, CS Portals, Call Center Applications, Online Banking, Healthcare, Sales & Marketing, SaaS and Web Services.

l        ETL (Java, PL/SQL, Scripts, Pentaho), Teradata, Netezza, Microstrategy BI suite (9/8.x/7.x, OLAP, ROLAP, Intelligence Server, Narrowcaster, Desktop, Architect, Report Services, Go-Mobile, Flash, Web/GUI, Ajax, Data Mart, Intelligent Cubes, FreeFormSQL, Command Manager, Object Manager), Talend, SPSS, Web services, J2EE, C, C++, XML, IIS, Tomcat, Oracle 11g, MS SQLSERVER, UDB DB2, MySQL, SDK, Stored Procedure, Schema, Data Modeling/Data Warehousing techniques used.

l        Achieved multiple BI certifications and was Subject Matter Expert for Microstrategy and Pentaho

l        Mentored and managed highly skilled cross-organizational onshore/offshore development teams.

l        Played multiple roles as multi-faceted principal developer, Project Lead, and a Software Architect.

l        Spearheaded Full Lifecycle development and commercial deployment of multi-million dollar custom applications to world’s leading enterprises Apple, RedHat, IBM, VeriSign, Verizon, Bank Of America, Capitol One, Budget, Avis, National, Norwich UK etc with extensive CRM.

l        Formulated customer behavior analysis strategy, performed user behavior modeling & forecasting, CI and published White Papers, PRD, and Best Practices.

l        Lead brainstorming sessions, reviewed Design/Code, supported global customers 24X7

l       Developed and implemented new Quality Standards, Agile-SCRUM processes, Site Architecture, Implementation Checklists, Roadmaps, feature matrix, sizing and pricing documents.

 

Architect/Lead Developer, Mobile/Internet/Security, Openwave, CA Sep04 – Aug07

l        Reporting to senior Director of Engineering, played multiple roles to successfully design, develop and implement large scale multi-OS Business Intelligence platforms and applications for industry leading Mobile/Wireless/Telecom Carriers, ISPs and Enterprises worldwide.

l        Played multifaceted roles as Technical Lead, Architect, Business Analyst, and hands-on BI Guru.

l        Lead concurrent development of MSTR based MBI, OPPS Personalization Segmentation, Campaign Management, and Media Cast Server BI platforms and Applications

l        Performed Business, Web Traffic, Click Stream, Statistical Analysis and regression

l        Developed Data Models, Business Metrics, Transformations, predictive/ historical/ Statistical Analytics, notifications, GUI, KPIs on 50M+ global Mobile/Internet subscribers.

l        Established “Go2” SME reputation in MSTR BI suite with hands-on in Full Lifecycle Development of n-tier Architecture, Installation, Configuration, Administration, Security, Performance Tuning, Query Optimization, Subscription Portals, Intelligent Alerting / Notification, NarrowCast Servers etc

l        Certified in all aspects of Microstrategy BI Suite, made expert use of Tools for Logical Modeling, Project Design, VLDB, Cache Management, Metadata deployment, data migration, and Administration.

l        Developed/implemented Best Practices, Business Use Cases, Functional Specs, GAP Analysis, CI, White papers, Quality Standards, Development Processes, Product Roadmaps, Release train, Customer Dashboards, PRD, RFP/RFI, Site Architecture, Sizing, project planning.

l        Lead cross functional domestic / offshore teams involving company, vendors, and partners.

l        Successfully executed 16 on-network product trials and commercially launched multi-million $$ cutting-edge anti-abuse security solutions & BI for leading ISPs, Broadband and Mobile Networks.

l        Used MSTR BI Suite 8.x.x, OLAP, Intelligence Server, NarrowCast Server, Report Services, Desktop, Web Services, SDK, Web, GUI, SPSS, Crystal Reports, Business Objects, Oracle, 5TB+ EDW, Netezza, Informatica ETL, Autonomy, ECO APIs, J2EE, JSP, Servelets, Java, JDBC, ODBC, C/C++, PL/SQL, SQL, XML, XSLT, CSS, SDK, Stored Procedure, scripts, TOAD, ErWin, mobile

*Lead Consultant/Technical Lead, Independent Consulting Sep 2002 –Sep2004

*Telecom Billing, Clearing for roaming mobile customers and Security based Business Intelligence Applications development for VeriSign, FL.

*Pharmacy RX-Refilling System and Automated IVR to help millions of shoppers of Retailers J C Penny/CVS/Brook Pharmacy, FL.

*Healthcare Insurance Application with IVR Call Center Application for 6M+ Subscribers Plan administration and management, BlueCross BlueShield, MI

*401K VRU Financial Applications and BI on 5M+ consumers /subscribers, CitiStreet, MA.

l        For all: Researched, gathered requirements, developed specs, Designed, programmed, integrated, tested and commercially deployed with hands-on involvement in all phases of SDLC.

l        Used Microstrategy, Crystal Reports, Business Objects, .NET framework, C#, C++, C, ASP, ASP.NET, AIX, DB2, SQL, Stored Procedure, ODBC/JDBC, SQLSERVER, Oracle, Web Services, WebSphere Voice Server, ClearCase, OOD/OOA/OOP, UML, Defect Tracking.

l       Lead Design, Code & Test plan reviews, ISO, CMMI, FDA Quality Regulated Processes compliance

 

Sr SW Architect/Developer, Messaging/Voice/BI products -Comverse, MA 95-2002

l        Architected, Designed, programmed and deployed leading edge multi-million $$ BI, Speech portals, IVR, Unified Messaging and Call Center applications.

l        Single handedly executed $4.3 million VM project from concept to launch for Escotel, India.

l        Functions: Business Development, Business Analysis, System Engineering, Specification, Architecture, Coding, Reviews, GUI/WUI/VUI, 3^rd party integration, Performance Tuning, Stress/ Load Test, Build/Release management, Planning, Sizing, Staging, Customer Acceptance, Training.

l        Presented key designs, ideas and results to internal/external stakeholders and C-Level executives.

l        Lead/participated in Architecture/Design Councils, Quality forums, and Standards committees.

l        C/C++, XML, VoiceXML, XHTML, CSS, Pro*C, Oracle, SQL, MSTR, Crystal Reports, Nuance Speech Recognition, VoIP, Scripting, Java, Xerces, SpiderMonkey, Java Script, UML, RUP, ClearCase

 

Developer/Lead, Call Center, Banking, Messaging, TCS, India/SIEMENS AG Germany –till 95

l        Lead hands-on Full Lifecycle Development, Testing and large scale implementation of Network based, distributed Telecom, Process Control, BU and Quality Management Information Systems

l       Designed India’s first speech recognition IVR system, demonstrated to country’s #1 industrialist.

 

Additional Certification/Awards:

l        Multiple Pentaho & Microstrategy BI Certifications (Advanced Data Warehousing, Project Design, Advanced Report Services, Intelligence Server, Narrowcast Server, OLAP, Administration).

l        Advanced Java, C++, Object Oriented Analysis & Design, Software Engineering certifications

l        Agile, SCRUM, ISO, FDA, CMMI, OAM, IEE, CSI, Six Sigma, Quality/Reliability Process.

l        Several Key Contributor/Achiever Awards.

 

Skills Summary:

BI/Report Tools: All-round Microstrategy BI Suite (Orion/9.x/8.x), Pentaho(PDI/Kettle/ ETL/ BI Suite 3.x/4/x, Web Universal), Tableau, Hadoop, Crystal Reports, Business Objects, BRIO, custom ETL, Informatica, Talend, SPSS

DB: Vertica, Oracle, MySQL/MariaDB, MS SQLSERVER 2005/2008, Netezza, MSACCESS, UDB, DB2, Informix

CRM: Inquira Knowledge Management, Intelligent Search, InfoCenter, InfoManager, SalesForce.com

Programming/Languages: Ruby on Rails, C, C++, C#, .NET, J2EE, Java, JSP, Servelets, XML, VoiceXML, HTML, DHTML, XHTML, XSLT, CSS, JavaScript, ASP.NET, ODBC, JDBC, PL/ SQL, Pro*C, SQL*PLUS, Web Services, Object Oriented Design, OOA/OOD/OOP, Apache, Web 2.0, Web Servers, Xerces, DOM, SAX, Sharepoint, SALT, SOAP, ACE, IPC, Win32, STL, MFC, COM+, TCP/IP, Sockets, CYGWIN, Assembly, Shell Scripts.

Tools: Visio, MS Project, Microstrategy Office, MS Office, Erwin, TOAD, Autonomy, IIS, Tomcat, WebSphere, Eclipse, Visual Studio, UML,SVN, Subversion, CVS,VisualSourceSafe, ClearCase Source Controls, ClearQuest, DDTS, ITS, SPR, Test Track defect tracking, Rational, Wiki, IVR, CTI, Speech Portals, VUI, Security.

Protocols: HTTP, HTTPS, SOAP, SMTP, SNMP, SALT, TCP/IP,T1,E1, ISDN, SS7 Telecom/Mobile, HLS, Adaptive, SS

Quality/Processes: Agile SCRUM, Rally, ISO 9001, CMMI, FDA, RUP

OS: Windows, MAC, Android, iOS, multiple flavors of Linux and Unix, SunOS, Solaris, AIX, IRMX, HP/Cisco/Dell Blade Server based advanced Data Center /networking/loud platforms /OS/ equipment etc.