David C. Johnson

21 Elmer Street, Pembroke, MA 02359 Email: david.c.johnson@comcast.net Home: 781.294.8106  ¡  Mobile: 781.738.8733

 

 

Visionary executive offering 20+ years of management success building and leading high-performance IT organizations, teams, processes, and solutions in the financial industry. Leverage experience across various IT functions to create synergies and best practices that benefit the entire organization. Blend big-picture strategy with tactical execution to deliver innovative solutions. Track record of managing and gaining buy-in from diverse stakeholders for enterprise-scale change in response to ever-changing business climates.

Trusted business partner proven to understand root-cause business issues and formulate robust solutions with multi-dimensional benefit. Empowering leader-by-example with career record of near-perfect employee retention and strong staff development. Drive results in even the toughest environments through creative problem solving, executive influence, and contagious passion. Extensive global business experience across cultures and geographies (US, UK, France, China, Australia, India, Canada).

Knowledge & Expertise Includes:

n    Technology Vision, Strategic Plans & Roadmaps	n    Global Technology Operations & Infrastructure
n    Budgeting, P&L Control & Resource Management	n    Multicultural Outsourcing & Vendor Management
n    International Project & Program Management	n    Staff Hiring, Training, Mentoring & Leadership
n    Security, Regulatory Compliance & Audit Readiness	n    Software Development & Support Operations
n    Business Continuity & Disaster Recovery Plans	n    Production Support & Service Management

 

 

Country Shores, LLC  ¡  Pembroke, MA2011-Present

(IT consulting services for Fortune 500 companies.)

President: Provide high-level direction and oversight in software development, data architecture and project management for Fortune 500 clients. Manage staff and resources, work, and budgets. Deliver IT consulting solutions including web-based business applications and data integration systems.

 

n         Currently leading the creation of a next generation Big Data solution for EMC² called a “Data Lake”, combining proprietary and Open Source, State of the Art technologies.  Moving through Proof of Concepts, Infrastructure Build out and Data Migration to enable EMC² to provide historical, predictive and prescriptive Business Analytics for internal use as well as provide a show-case of Data Lake technologies to the industry.

n         Piloted turnaround of stalled project for Fidelity to launch fund onboarding application. Drove clarity around technical design, architected new project plan, developed subject matter expertise in business analysts, and managed development through first release. Contributed long-term value and strategy for the organization with delivery of platform for driving MDM and governance.

n         Guided State Street Global Markets (SSgM) in creating executable plan and tools for integration of MDM solution (Fenergo) that would centralize client and counterparty master data as well as enforce compliance with numerous, complex regulatory requirements. Leveraged IT perspective in creation of common lexicon, data model, data flows, migration strategy, and data staging area.

n         Empowered Iron Mountain to move forward long-range with better-informed business decisions by jumpstarting its overall master data management (MDM) program. Turned around previously troubled project to implement initial MDM solution (Talend); provided test bed for future MDM advancements and engaged senior business sponsors to drive ongoing data awareness process for the organization.

 

State Street Global Advisors (SSgA)  ¡  Boston, MA & Bangalore, India1996-2010

(International financial investment services company; wholly owned subsidiary of State Street Corporation.)

Managing Director & Head of IT, SSGA India (2008-2010): Built and managed all aspects of IT captive that provided global IT services to State Street Corporation (parent company). Hired and led 85 IT professionals and 30 consultants. Managed vendor relationships and procurement for products/services totaling $30+ million annually. Held scope of authority that included overall vision and strategy, staff development, policies, regulatory compliance, best practices, application development, infrastructure, architecture, data management, business intelligence, support services, program management, disaster recovery, and business continuity planning.

n         Enabled full realization of benefits for SSgA by building an IT captive in India that empowered SSgA to run independently from its parent company. Transitioned 14 IT functions to the new model with zero interruption in service.

n         Captured $10 million annual cost savings while improving service quality 20% with comprehensive strategy to transition from Indian vendor-supplied services to employee-based captive model. This successful strategy enabled the company to self-fund new hires during a time of economic crisis for the financial industry.

n         Established and managed global, “follow-the-sun” server support model to continuously resolve issues 24/7 across geographically dispersed support centers around the world. Achieved 25% increase in server issue turn around while eliminating staffing issues associated with 24/7 support from a single location.

 

n         Architected SSgA’s first service management program with framework to ensure measurability, transparency, and continuous improvement of service quality from the India IT captive. Included service level agreements (SLAs), monthly review meetings, detailed status reporting, and executive dashboard.

-   Resulted in irrefutable evidence of high quality delivered through the captive, halting negative banter regarding India resources and overcoming business resistance to expansion of capabilities in India.

n         Pioneered business intelligence competencies within SSgA by building team of Cognos experts (the newly selected business intelligence solution) as well as database engineers, database administrators, and web server engineers to form powerful Business Intelligence Competency Center.

-   Resulted in unprecedented levels of data reliability and transparency into business operations for executive management to support informed decision-making.

n         Tapped to serve as acting Information Security Officer to lead SSgA India into audit readiness and compliance with parent company, US, and Indian data security standards.

-   Participated in parent company’s information security office; worked with compliance officer in India to implement and maintain ISO 27k security standards (including SOX).

-   Passed all expectations in both internal and external audits, leading to confidence in the parent company to use India-based, low-cost/high-quality IT services across the entire organization.

n         Achieved 20% drop in IT costs and lowered time for support services by 6 days per call by gaining exemption from global hardware purchasing agreement managed by parent company that was resulting in inflated prices and poorer levels of support than SSgA could obtain from India market.

n         Directed design, development, and deployment of automated checklist product for Investment Operations that enabled seamless creation of dynamic checklists for any business process.

-   Reduced process error rates by 20%, improved staff productivity, and decreased operational losses and audit findings associated with previous manual processes.

-   Captured compounded value as tool was rolled out in other areas of the SSgA organization.

n         Innovated “lunch and learn” training program after entire training budget was cut to provide career enrichment, skill expansion, and team synergies at no extra cost.

-   Contributed to nearly 0% staff attrition by cultivating highly collaborative work environment across the organization, cross-training opportunities, and development of high-value new skills and capabilities.

-   Provided the opportunity for real proof-of-concept activities that empowered exploitation of new state-of-art and emerging technologies within SSgA through real proof-of-concept activities.

Vice President, Architecture (2006-2008): Founded, managed all aspects of SSgA Global Master Data Management Program encompassing client, fund, strategy, mandate master data for all SSgA business units and 3 markets (Pacific Rim, Europe, North America). Held P&L control for $3 million annual budget. Oversaw 4 direct reports, 10 consultants, ~50 business representatives.

n         Architected and implemented comprehensive MDM program that included application, governance, and stewardship team to support largest undertaking in SSgA’s history (Trident—included replacement of fund accounting and performance measurement systems and development of centralized client reporting system).

-   Developed common lexicon for client, fund, strategy, and client mandate across all business units.

-   Assembled global team of business unit representatives and application owners to govern data quality enterprise-wide and manage program communications within each geographic region.

-   Built MDM application to capture, validate, and disseminate master; conversion tools to seed data application; and integration framework to support Trident program across a 2-year plan.

n         Delivered secure, workflow-driven data management environment that dramatically reduced level of poor-quality data that had previously created a net effect of million-dollar operating losses.

n         Achieved reliable data delivery for Trident program, thus removing major risk to overall program.

n         Rolled out program to 90+ applications with zero interruption in service to global business team.

Vice President, Application Development & Head of Corporate Systems (1996-2006): Directed application development and support for diverse business areas including investment operations, marketing, sales, finance, performance management, legal, and human resources. Managed software definition, roadmap, delivery, and quality assurance. Built and led teams composed of local, offshore, and vendor-supplied resources. Collaborated with business unit owners and other stakeholders to design and deliver high-quality solutions.

n         Delivered complex project which had failed 2x prior under other managers—to implement new record keeping system for Investment Operations to track client holdings across 1000s of funds. Worked with business users to understand system requirements, deliver to specifications, and overcome resistance to change.

-   Managed innovative design that addressed all business needs and introduced SSgA to the concept of reusable IT components as framework for subsequent application development initiatives. Reusability saved 100s of development hours and provided technology consistency enterprise-wide.

n         Spearheaded build-out of company’s first offshore development program to lower development costs. Selected low-risk vanguard project; worked with vendor to develop offshoring model; partnered with offshore vendor to complete work through RFP process; and managed delivery of the project.

-   Proved viability of model by bringing project to completion for $600k ($400k under budget) and with high transparency, leading SSgA to proceed with larger projects.

-   Established sustainable offshoring processes and built long-term, win-win relationship with vendor.

-   Garnered first-ever State Street CIO award given to an SSgA employee based on success of initiative.

n         Led design and launch of $1.2 million, multi-function, integrated revenue management system to replace legacy business applications for the SSgA finance organization.

-   Slashed invoicing and accrual process from 30+ days to 1, provided near-instant revenue forecasting capabilities to help SSgA navigate market fluctuations, eliminated disparities in revenue accounting, and enabled more effective allocation of sales resources based on business intelligence data.

n         Inherited and transformed relationship with group of dissatisfied internal clients (business owners) who were unhappy with level of support provided by Corporate Systems. Achieved full turnaround in satisfaction levels and garnered excellent feedback within 3 months.

n         Designed and directed build-out of contract workflow application that managed intensive, long-cycle contract process with clients. Integrated with CRM and MDM systems, enabling cross-organization data sharing and providing executive management visibility into entire sales cycle for the first time ever.

-   Automated initial client onboarding and achieved 20% improvement in time to close client contracts, 25% drop in contract errors, and retention of key new client contracts.

 

Intersource Technologies  ¡  Marshfield, MA1994-1996

Director, Technology: Managed all aspects of client engagements including staffing, design, development, quality assurance, lifecycle management, and delivery. Engagement highlights included automated voice reminder scheduling solution for client in the medical field and news wire messaging solution for multiple news wire feeds.

 

*** Early career success included continuous career advancement from Software Engineer to Software Development Manager for Digital Equipment Corporation, Marlboro, MA.

 

 

Bachelor of Science, Management Information Systems (Cum Laude)

Northeastern University, Boston, MA

 

Certifications & Professional Development:

n         End-to-End Supply Chain Management Certification, Rutgers Business School

n         Project Management Certification Program, Boston University

n         Software Quality Testing Certification, University of California, Berkley

n         Six Sigma (Deming), Managing for Breakthrough, Digital University

n         Certified Project Management Professional (PMP), Project Management Institute (PMI)

 

Other Credentials:

n         Corporate award winner including State Street CIO Award and 3x winner of DEC Excellence Award

n         Active involvement in the industry including attendance at PMI and MDM conferences

n         Massachusetts Bay PMI Mentor (2012, 2013)