GABRIELLA ROSS

rossg@live.com

PROFILE: Experienced professional brings over project management, business analysis skills and process improvement to varied business and technical projects.  Background in Financial services and global capital markets.

 

Business acumen in: online software development and implementation, development and deployment of web based reporting, applications monitoring, data migration and integration, data strategy, data remediation, process re-engineering, Basel II, risk mitigation, enterprise credit risk, operational risk, quantitative risk, transitions, audit and compliance, wholesale commercial lending as well as fixed income securities projects.

ACCOMPLISHMENTS/COMPETENCIES:

Project Management:

§         Managed projects following Waterfall, PMBOK, RUP and Agile Methodologies, verified and validated projects deliverables and produced concise communication

§         Identified and tracked any issues or risks associated with a project, escalating them accordingly.

§         Managed changes to the project through ECMS (Enterprise Change Management System) process enablement and effective application of change control processes and tools.

§         Created and managed project plans, budget, status and resource tracking reports and Tollgate execution.

§         Monitored and worked with various teams on project milestones to be accomplished on time and budget. Managed documentation following the SDLC DMAIC phases on SharePoint and Discovery

§         Communicated the project status to a wide variety of audiences including technical, business customers, and management in a matrix environment on a weekly basis. 

§         Created project artifacts such as Project Charter, Business Case, Project Plan, FMEA (Failure Modes & Effects Analysis), UCRA (Universal Change Risk Assessment), Statement of Work, Test Plans (SIT and UAT), Deployment and Implementation Plans, Cutover Plans, Communication Plan, Stakeholders Analysis, RACI. Lessons Learned.

§         Experienced in vendor management and global and or remote teams management.

 

Process Improvement & Best Practices: 

§          Process improvement and implementation along cross-platforms Six Sigma, DMAIC process

§          Created operational scenarios, workflows and process diagrams

§          Analyzed and participated in modeling business processes

 

Business Analysis/Design:

§          Translated business requirements into functional requirements;

§          Performed Gap analysis participated in Data Mapping sessions

§          Produced  prototypes

§          Knowledge about relational databases

§          Software design and screens layouts  (UML  Deliverables - Activity and Use Case Diagrams)

§          Facilitated Joint Requirements Planning (JRP) and Joint Application Design (JAD) sessions.

§          Developed system and screen ‘mock ups’ in Visio

§          Performed analysis and design for documenting and understanding reporting requirements. Provided analysis on data integrity issues  to determine and identify new or changed requirements and gaps

§          Created Ad-hoc  and Metrics Reporting

EXPERIENCE:

10/2013 – Present   Bank of America - LAS - Horizontal Initiatives, Standards & Governance Center of Excellence- Atlanta, GA              Sr. Project Manager/ Change Manager

Leading the Biggert Waters Escrow of Flood Insurance Payment, a Compliance project.  Managing the efforts of 4 vertical Project Managers and their teams to deploy this project on time and on budget.

 

4/13 – 8/13                            Home Depot – Enterprise Data Warehouse – Atlanta, GA

              IT Project Manager

Managed the implementation of a new open source software (Talend) Pilot and its integration with the Hadoop system to better process data within the Enterprise and an infrastructure project to install  Hadoop, Hive, Splunk to Hadoop direct connect and an HA Bastion server.

·          Managed the software customization and integration with Home Depot existing software and implementation of packaged applications within the Enterprise.

·          Managed project plan to control the project scope, schedule, and monitored the project execution milestones, and deliverables, within a functional matrix environment.

·          Managed the communication at various levels with all the groups involved.

·          Monitored risk and issues log and prepared mitigation risk plans and cut over plans

·          Facilitated meetings with the team and members of other groups to find the right solution to integrate the Talend components with the Enterprise.

 

 

05/12 – 3/29/13                            SunTrust Bank – Wholesale Commercial Lending – Atlanta, GA

Program/Sr. Project Manager

Managed DCB Continuous Development Program for the Wholesale Commercial Lending Work stream (Commercial Lending, SalesForce.com, Risk and AML).  Sr. Project Manager- Responsible for developing, managing and tracking the overall project plan, to include the delivery timelines for all development, testing and deployments tracks for the CLO (Commercial Lending Origination), COMPASS (Commercial Portfolio Asset System) and NMTC (New Market Tax Credit) projects implementation.  Responsible for leading teams to deploy new software and enhancements for Wholesale Lending Services (data remediation, and increased data capture used in Compliance and Regulatory reporting.

·          Managed Vendor Package delivery by Automated Financial Systems (AFS) with an internal matrixed delivery team and offshore development and testing team.

·          Managed budget, forecast and projects schedule and resources in Primavera and Ecosys.

·          Created project artifacts required by the Lean Six Sigma and SDLC methodologies ( Risk Assessment, Risk Issues List, DAP analysis, Baseline, Implementation Plans, cut over plan, weekly Project Status Reports)

 

 

              10/11 – 03/2012                            Wells Fargo Bank – Online Banking –Internet Services Group     Charlotte, NC

              Sr. Project Manager

Responsible for managing all project activities for online banking projects that are long-term, company-wide (crossing multiple organizational entities) and significant in risk, scope and complexity on the Business side. One project was a “green project” mobile related and produced a text receipt instead of a paper one when doing business the ATM machines.

§          Managed projects, assessed risk, developed complex project plans, forecasts, sizing and progress reports.

§          Responsible for understanding problems and bringing issues to resolution, and escalating as necessary, performing change controls if needed implementing TPM (TOG) and ISG methodologies.

§          Managed projects artifacts as required by the RUP methodology (statement of work, project risk assessment, RACI, weekly progress reports, forecast variances, issues and deliverables lists).

§          Consulted with business partners to define project requirements, deliverables including statements of work

§          Interacted with senior and/or executive management and PMO on a regular basis.

 

06/2009 – 09/2011              Bank of America Merrill Lynch – Charlotte, NC

Global Markets Operations- Fixed Income-Change Management Securities America Projects - Back Office – Change Manager

§          CashPro Invest project –Managed the implementation of new trading software (vendor CacheMatrix), a new tool used for trading of Global Liquidity Securities replacing an existing internal trading application. (Gen 1.0, Gen 2.0, Gen 2.2); project plans, management status reporting, validation of requirements, data mapping sessions. Change requests.

§          CashPro Invest- Client Migration to Broker Dealer and Cash Pro and Back Office SIT and UAT testing, Dress Rehearsal and implementation plan, environment and data availability coordination for the BackOffice.

§          Money Market Express - migration of the US Dollar money fund clients from Global Plus (La Salle platform legacy) to Cash Pro Invest) - clients and accounts analysis for compliance and integration within the existent applications purposes (Broker Dealer).

§          Fluctuating NAV and 2A7 rule for Money Market Funds initiative – Facilitated meetings to analyze how this will impact/integrate (into) the current trading flow and discussed several options that can be used for its implementation.

 

eCommerce Technology Change Management – eChannels and Customer Solutions – Charlotte, NC   Change Manager (Single Execution Lead- Business)      

Led a project team through the successful delivery and transition of a project/sub program of moving an online credit card application from an old platform (Net Access) to a Java platform with no loss in functionality.

§          Managed project risk (FMEA and UCRA) through the Enterprise Change Management System process.

§          Established project scope, managed budget, forecasting, and schedule and project risk through comprehensive mitigation assessment and planning techniques.  Organized and planned BRD JAD sessions.

§          Analyzed and reported project status and updates through Clarity, monitored project performance to maintain the quality of deliverables, and content. Initiated and maintained reporting relationships with project stakeholders, and other affected departments to coordinate efforts across multiple business units and ensure continuous efficient management of projects;

§          Collaborated and communicated with other project managers and leaders to coordinate cross-project initiatives and activities.

§          Coordinated the Technology People/Process, Business and Test Leads to ensure project delivery on time and on budget. Effectively directed both internal and external resources to achieve business solutions following guidelines.

§          Developed the DMAIC project artifacts (Charter, Business Case, Project Plan, RACI, Project Risk and Issues logs); assessed the effectiveness and accuracy of documentation for Audit, and Compliance purposes.

 

 

 

 

Quantitative Risk Technology – Change Manager

Working on corporate quantitative risk initiatives to build forecasting software to help management to formulate future strategies. Audited transition projects that impact major business or functions from a market risk technology perspective.

§          Part of the Quantitative Risk Technology team working in Wholesale and Retail Banking technology global portfolio projects within a cross-functional and/or inter-departmental scope and with significant impact on the ability of the department to deliver a technology based solution

§          Conducted Tollgates and audited the SDLC DMAIC documentation for all the phases for various projects.

§          Identified, assessed, and documented business requirements and translated them into functional requirements to design forecasting software for quantitative analysis projects.

§          Ability to interact with all levels of the business and technology partners. Prioritized key business needs and acted as a liaison among multiple business groups. 

§          Problem solving, conceptual thinking quantitative and analytical skills

§          Managed tight deadlines, organized and prioritized work to achieve efficiency as part of a PMO team.
 

04/08- 3/09              Bank of America – ECRIS (Enterprise Credit Risk) - Charlotte, NC    Project Manager

Project Manager supporting the Merrill Lynch transition for Legal Day One projects and for Post Legal Day One Early Execution (the Wholesale and Retail) projects in a system development life cycle (SDLC) and Lean Six Sigma project environment.

§          Responsible for tracking key project milestones and adjusting the project plan and project timeline.

§          Identified issues or risks associated with the project, escalated them and looked for mitigation strategies for risk prevention and timely resolution;

§          Participated in the gap analysis to determine the critical elements location in the Merrill Lynch systems of record and in which SOR, scheduled and facilitated mapping sessions between the Merrill Lynch and Bank of America teams.

§          Produced concise communications regarding project status to a wide variety of audiences including technical, business customers, and management.

 

LaSalle Transition and part of the Basel II History (SOR Retail and Wholesale Conversions) projects.

Project Manager

Managed the EDS to TSYS Bridge and the La Salle CENLAR to Enterprise Bridge projects (cross functional projects in the La Salle Transition). Implemented company objectives and decisions for the project management activities in a matrixes project environment utilizing waterfall/PMBOK-based methodology for the La Salle Transition (Wholesale, Retail and History) Projects and the La Sale SOR (systems of record) Conversion.

§          Managed project deliverables with competing priorities and had the ability to bring consensus within the participating teams and met critical milestones deadlines for project deliverables.

§          Ensured the project compliance with the Basel II Plus initiatives for the Commercial Loan Systems and Commercial Cards applications. Participated in Data Mapping sessions of TSYS following analysis of current TS1 functionality to ensure existing operational processes are managed in new TS2 environment.

§          Managed work across ECRIS, the lines of business, IS management, Quality Assurance, Development and testing teams from both companies for Wholesale, Retail, History and CoRe(Charge offs and Recovery) and Life Cycle Tracking Records testing.

§          Monitored project execution through each of the DMAIC phases, updated the Project Plan, Project Documentation and Status Reports weekly and acted as liaison for the group with the W (Terradata Warehouse)

§          Responsible for overseeing extensive testing and providing communication for the Cenlar Commercial Loan and Small Business and Commercial Cards (TSYS) and coordination for the Dress Rehearsal Schedule, Implementation and Deployment Plans.

 

6/07 – 3/08     Wachovia CIBT (Corporate Investment Banking) CMT (Capital Markets), Risk and Audit – Charlotte, NC

Project Manager

§          C.I.S. Standards 3.1.2 – Evaluated and analyzed the C.I.S. Standards implementation in the CMT and the need for a remediation plan to be put in place to correct any existing gaps and possibly implementing mitigation strategies for operational risk prevention and timely resolution. 

§          DCPR (Data Center Proximity Recovery) project- analyzed and gathered requirements and specifications for the relocation of the data recovery center for Wachovia’s Capital Markets applications - Analyzed all the applications in the CIBT Capital Markets Technology involved in the move and their dependencies, established the priority they will be moved and all pertaining requirements to a big project.

§          Batch Analysis project – gathered the information and analyzed all the batches for 70 applications in order to present a coherent plan on how this information can be accessed on regular basis by management and performed Gap analysis

§          Managed tasks, deliverables and milestones and updated continuously the Project Plan and the Project Status Reports.

§          Business Continuity Planning and DR (Disaster Recovery) procedures project for Capital Markets Technology in case of an emergency.  Participated in the planning of the disaster recovery for different locations New York, Charlotte and San Diego.

§          Analyzed and implemented process improvements for the technology, operations, and audit divisions.

08/06 -03/07     Bank of America – GCIB (Global Corp. Investment Banking) CST (Credit Serv. Wholesale Technology) Business Intelligence – Charlotte, NC Project Manager

Member of the ICS Project Metrics Team. Managed the development and deployment of a software rewrite (web based reporting) for the new STARS system (Standard Software Process) and the creation of a new data warehouse to host 35 applications. 

§          Managed the entitlements for the Research and Document Retention Reporting System.

§          Participated in Joint Requirements Planning sessions with the group preparing to interview the business partners in order to refine the business requirements from the existing BRD.

§          UML Deliverables: created Activity and Use Case Diagrams for the old STARS system.

§          Produced the Business Specifications for the implementation of the reporting system in the new software.

§          Monitored project execution through each of the DMAIC phases, updated the Project Plan, Project Documentation and weekly Status Reports.

§          Gathered Information on feeds from six systems that were brought into a new data warehouse analytical environment in order to produce the Scorecard and other metrics for several LOBs in Credit Technology.

 

04/05–06/06     Bank of America - Global Personnel, Data Management International Information Delivery –

Charlotte, NC   Project Manager

Designed a process that supports streamlined information delivery of restricted sensitive data for HR and business partners in collaboration with the Personnel Technologies, Fidelity, Data Warehouse, MBNA, Support and HR business teams in the Data Management International Information Delivery.

§          In charge of weekly and monthly Audits of Fidelity Roles and access to information for the eWorkplace and the efficiency of design, and execution of the information delivery processes.

§          Developed strong working relationships with the business units: MBNA management, Fidelity, and HR.

§          Proactive approach to understanding information trends, benchmarks reporting practices and metrics set to deliver better business performance and help implement MBNA merger integration.

§          Part of the group JAD (Joint Application Design) sessions to improve the functionality of the ADIM System.

 

12/03 – 3/04     Bank of America, Technology & Operations CSS - PMO – Charlotte, NC   Program/Project Manager

Performed Program/Project management responsibilities assisting the PMO leadership in developing, coordinating and implementing the business area's plans and rolling out of process improvements across Account Teams in the CSS organization (SDLC).

§          Assisted with developing the planning and control for the implementation procedures to ensure cost effective space and facility management at all CSS locations in the nation (built a database prototype).

§          Worked with clients to define scope of the PMO led process efforts to implement best practices.

§          Rolled out a process improvement initiative across Account Teams in the CSS organization (SDLC) Organizational Project to improve the CSS communication and mitigate operational risk.

§          Worked closely with CSS Business Support Teams to map processes and identify alternatives in the development of additional business opportunities within current clients. Provided support and training for internal tools, processes and document management new process flows through metrics.

 

1/02 – 12/02     Bank of America, Application Hosting - Systems Engineering and Architecture - Charlotte, NC

Project Manager

Provided strong project management skills to the transition of the St. Louis Trading Floor operations to a monitored environment and met project deadlines producing SDLC documentation (business requirements, functional design).

§          Developed and maintained work plans and technical documentation, including project issues and metrics.

§          Managed Discovery and SharePoint project documentation for the Program.

§          Team lead in the UAT testing project for the new release of Problem Management software.

§          Liaison with the Peregrine team to implement Program architectural and administrative changes for the Service Center.

§          Performed advanced gap analysis to provide information on the AMG applications for monitoring purpose by the Command Center, designed and produced ad-hoc reports and metrics for upper management

 

10/99 – 12/01     Bank of America, Asset Management Services, Investment Technology & Ops - Charlotte, NC

Program/ Project Manager

Managed the completion of project deliverables for the initial monitoring of the BAISI portal, St. Louis Trading Floor Project.   Managed the Application’s List Project related to 9/11 event.

§          Managed the Program reporting process by interfacing with the end user to set requirements and delivered reports on the IDW Web site on a daily and monthly basis.

§          Designed and developed a prototype for the Program Knowledge database tracking the schedules, jobs and dependencies of the files downloaded by the Operations and Monitoring team.

§          Responsible for developing and documenting business requirements based on business needs and JAD sessions.

§          Liaison between the vendors and the development group.

 

1/97 – 10/99      Bank of America, Global Corporate Investment Banking, Industry Research - Charlotte, NC

Sr. Research Associate

Assisted the Food and Agribusiness Industry Analyst in managing special projects, producing the necessary documentation and analysis as part of the pitch books and due diligence. Conducted periodic analysis of beverage industry trends, managed the research publication process.

§          Researched, analyzed and evaluated opinions regarding the financial conditions of specific segments of the industry using peer group analyses and in-house based financial models.

§          In charge of analyzing and tracking of trends in the Food and Agribusiness industry and producing timely reports for management. Published company news, financial ratios, ratings changes and other events relevant in the industry and the documentation for deals.

 

4/95 – 1/97     NationsBanc Capital Markets, Inc., Leveraged Finance - Charlotte, NC 

Sr. Analyst

§          Contributed to the preparation of bank pitch books and Offering Memorandums. Coordinated the Road Shows.

§          Produced term sheets, bridge letters and other documents used in the process of deal closing

§          Captured business requirements and translated them to concise technical requirements for reporting

 

1/92 – 4/95     First Union Bank of NC, Capital Markets – Syndications – Personnel Department and Employee Benefits-Charlotte, NC Analyst

 

§          Responsible for the preparation of pitch books and Bank Memorandums

§          Conducted analysis on the Annual Fee Pricing Review and worked on forecasts

 

 

EDUCATION:

 

                            Bernard Baruch College, New York, New York

                            BA, Finance

Business School for International Trade, University of Bucharest

AD in International Business

                           

Six Sigma Green Belt Certified

CISCO Certified for Fundamentals of Web Design

Currently preparing for the PMP certification

 

Bank of America, Charlotte, NC

Process Enablement and Financial Management

ADA Requirements

Requirements Management with Use Cases, Project Management, SQL PL, Enterprise Information Architecture, Problem Management Process, Tivoli Enterprise

Fundamentals, EchangeMan,

Quality Fundamentals (Six Sigma),

CMM, Database Management, Oracle 8.0

 

COMPUTER SKILLS:

 

Hyperion, Brio, Impromptu 4.0, Report2Web 2.0, SQL, MS data sourcing, Peregrine, PLATINUM Erwin/Navigator 3.5.2, MS Office 2013, FactSet, DRI, Bloomberg, E-Change Man,  Strataview, Autosys, Macromedia® Flash™ MX, Dreamweaver SharePoint, Discovery, Documentum, Snag-It v 8.0, FileNet, PICCT (Peregrine System), Mercury Quality Center, MicroStrategy, CRM, Clarity, Nexus. PCMWeb, Jade (Jira Agile Development), CashPro Invest, STAMP, Planview, Primavera 6, Ecosys, Talend, Hadoop, Hive, PPRT.

 

LANGUAGES:  Fluent in Spanish and French.  Working knowledge of Italian.