Executive Profile

 

Results-driven, decisive, seasoned Technology Leader with extensive Global Technology experience. Track record delivering transformational solutions, thrives in challenging, fast-paced settings delivering advanced technology solutions, architectures and applications. Strong grasp of digital marketplace trends and directions, experience working with business partners to formulate growth strategies leveraging complex technology concepts, with the ability to lead multiple technology initiatives through accelerated technology development to meet performance goals, and operating requirements.  Strong problem-solving and solutions building skills with/in:

Latest digital marketplace concepts (e.g. Social Media/Business, Cloud Computing, SaaS, PaaS, and Marketplace Based Solutions).

Multi-Country Service Delivery Models (e.g. Offshoring, Global IT Management)

Technology Delivery and Standards (e.g. ITIL and COBIT)

SOX, PCI, and European Data Protection Directive

Technology roadmap creation

Multidisciplinary staff management

Relationship Management, Vendor Management and IT Strategy Vendor negotiations, and Reengineering

 

Qualification Highlights

 

Designed multi-year digital strategy for leading Marketing & Communications Company.

Identified and lead large scale technology B2B and B2C initiatives across multiple business units and countries for Pharma, Automotive, and Australian Telco Company

Managed International IT strategic planning and development efforts between Asian, Europe, Middle East and North American for Pan European Organization.

Established Information Technology governance processes - ensuring standards, and policies were adopted for a Media, Data Management and Financial Services company.

Implemented six-stage product development, and technology roadmaps for major financial printing company.

 

Chaired several IT leadership forums between business units and Technology -- Drove thought leadership and cross business unit collaboration.

Produced technology growth strategies that was the catalyst for retaining $17M in documents on demand business and projected $40M in new sales for a marketing and communications business.

Created cloud based digital content delivery platform that embedded collaboration and digital rights management capabilities into personalized B2B, B2C sites.

Established Global Service Delivery framework (Vendor Management, Offshoring).

 

Professional Experience

 

April 2012 to Current

BetterWorld Books Alpharetta, GA

Chief Information Officer   

 

Responsible for overall Technology Executive Leadership and direction for BetterWorld Books.  Oversee organizations Digital eBook Strategy, eCommerce/Marketplace integration efforts with Amazon, eBay, Barnes & Nobles, etc., Delivery of Warehouse Management System, ERP and Search Engine Optimization Platforms.

Implement two core technology themes (I - Service Quality, II - Grow the Business) in less than 1 year:

Spearheaded creation of five-year strategic road maps instrumental in executive team planning for IT; clearly communicated risk surrounding replacement needs for end-of-life infrastructures.

Managed new eBook offering and architecture for establishing Marketplace for surplus good and services.

Developed SOA platform (12 core services) for delivering content to 3rd party marketplaces, integrating orders via 3rd party marketplaces into ERP system.

Established predictive analytics team focused on improving buy decisions and optimizing pricing strategies across 53 online marketplaces using a Big Data environment (Hadoop),

Added virtualization (Private and Public Cloud) solutions projected to secure 79 percentage  ROI over three years, with 88 percentage  better recovery performance plus decreased facilities and cooling costs; upgraded data centers with no additional staff or space -- eliminating $700K in potential costs. Resulting in a 38 percentage  reduction in technology infrastructure spend.

Established Hybrid environment between two vDC (virtual data centers) using VMware VCloud.

Setup 3 offshore Development and QA centers of excellence (Russia, China and India)

Reanalyzed network traffic, eliminated unnecessary routing and equipment and reduced costs by 33 percentage

 

November 2009 to April 2012

RR Donnelly/Bowne New York, NY & Atlanta GA

Vice President Global Technology   

 

Responsible for overall Technology Global Delivery Model, Application Development, Technology Leadership, digital strategy direction and platforms for Marketing & Communications business unit (388 Technology resources across North America, Europe and Asia, $110M Technology Budget). Established Identity Management, Content Management, Service Oriented Architecture, Document Management and Enterprise Engineering efforts within financial services, and Marketing and Communications business units.

Paved the way for adoption of Content Management, Portals, Collaboration, Mobile and other platforms using leading open source products.  Established self-service Print Production Platform, and Multi-channel delivery framework that assisted in lowering IT costs, and driving platform standardization.  Created six-stage SOA (Service Oriented Architecture) framework, which leveraged a standard, set of design, and build patterns aiding in reduced application coding, and improved client service quality.

Reduced OPEX (17 percentage ) and CAPEX costs by 22 percentage , via continuous IT improvement strategy.

Initiated platform consolidation and application retirement effort, leading to $3.5M in IT reductions.

Developed a digital print platform with multi-channel content distribution capability. The digital print platform serves as the foundation for newly developed digital client applications.

Implemented IaaS (Infrastructure as a service) which reduced Infrastructure growth by 62 percentage  and became the foundation for Marketing & Communications Software as a Service (SaaS) Strategy.

Designed 3-year Digital Strategy framework to support Market & Communications $47M Business Unit growth strategy.

Defined Technology Roadmap to support: Social Media, ecommerce 2.0, Data Management, Business Intelligence, Campaign Management, Analytics, CRM, Mobile, Digital Rights Management and Collaboration efforts.

Focused Enterprise Engineering group on IT best practices, reusable architectures and implementing Marketing & Communications Service Oriented Architecture & Growth Platform.

Responsible for Global technology strategy, budget, architecture, implementation and support services for all content management, collaboration, portal, and publishing

Partnered with the CMO in establishing multi-channel roadmap.

Worked with the Divisional Presidents and Senior Management team to define 3 year business & technology strategy

Established IT governance model.

 

November 2006 to November 2009

Chemstation Atlanta, GA

Chief Information Officer/CTO (Interim)   

 

Served as CIO/CTO for Industrial Chemical Manufacturer with 190  clients in Southeast USA.  Accountable for Technology Executive Leadership, IT planning, relationship management, program/project delivery, outsourcing, regulatory compliance, implementation and support services.  Managed key IT investments: ERP, Inventory Control, Warehousing, and Sales Force Automation.

Facilitated new business by adding ERP capabilities (including 100 percentage  raw-material-to-finished-part traceability) that impacted company ability to obtain key industry credentials (i.e. Green Product Certifications - EPA Designed for the Environment).

Reduced inventory costs 43 percentage  through ERP Implementation (Orders to Cash)

Integrated inventory control process into accounting system Increased product level revenues 28 percentage .

Integrated pricing policies into forecasting and pricing systems Automation of sales force process to increase client contact and sharing of core sales data Enabled remote access to sales, warehouse, and delivery staff Increased productivity 12 percentage , reduced inventory holding costs, and improved supply chain process.

Established service level agreements with chemical suppliers

Developed core platform (SaaS) to monitor regulatory compliance and insure environmental.

 

October 2004 to September 2006

D&B Parsippany, NJ

Vice President of Global Technology Strategy   

 

Managed various cost centers while at D&B. As Vice President of Global Technology Strategy, maintained budget within 4 percentage  variance. Reduced Global Technology costs by $49M (18 percentage ).  Managed BU Technology budget of $147M, maintained BU budget within 2.9 percentage  of plan, and reduced BU technology costs by $12M (8 percentage ). Negotiated Global Professional Master Services Agreement, resulting in a net 15 percentage  reduction in ongoing professional services fees ($2M in ongoing annual support and maintenance costs).

Reengineering - Instituted a reengineering governance process to facilitate consistent project execution and accountability.

Lead development of D&B's 5 year Technology Strategy which leveraged a Services Oriented Architecture to enable the business to grow revenues by 11 percentage  annually. Devised SOA strategy to reduce the number of databases from 680 to 110, and to consolidate product offerings onto an integrated set of applications.

Reduced application delivery timeframes while improving service quality and customer experience through a series of core foundational technology engagements.

Advised Sr. Management (CEO, CFO, CIO) on the impact various technologies would have on business unit strategies and growth targets.

Leveraged vendor partners in IT strategy process, and drove fundamental changes to Architecture, Governance process, and how the organization deployed new concepts into the B2C marketplace.

Insured Architecture Governance process was an enabler to top-line revenue growth, and transparent to business sponsors.

Lead several reengineering efforts that resulted in $49.0M and $12M in annualized savings respectively. Improved development onshore/offshore ratio from 1:3.7 to 1:10. Reduced service quality defects by 19 percentage .

Drove a results oriented team structure with high winning culture results (92 percentage  business satisfaction rate).

Managed Global program management offices covering business system re-design, and IT reengineering.

Engineered several Internet Business Models to lower infrastructure costs, and improve service quality of client facing applications

 

February 2000 to September 2004

1eEurope LTD London, England

Vice President of eBusiness & Technology Integration   

 

Managed eBusiness & Technology Integration leadership activities in 8 countries (France, United Kingdom, Spain, Denmark, Germany, Netherlands, Belgium, and Switzerland). Responsible for rollout and integration of best practices covering Relationship Management, Content Management, Procurement, Engagement Management, Supply Chain Management and Pervasive Computing. Identified new opportunities to drive revenue, and increase market penetration. Designed business cases to senior management outlining potential IT service offerings across Europe. Held discussions with press, industry experts, clients, and standards boards regarding the introduction of emerging technologies and trends across Europe.

Strongly involved in outlining infrastructure, and enterprise architecture direction and strategy for operating companies and their clients.

Performed M&A IT due diligence across 8 European Organizations and communicated findings to Board of Directors and Senior Executives.

Guided business units in the use of technology to maximize profits, productivity, quality and service.

Created and managed standards, information, knowledge, architecture, and infrastructure strategy.

Provided hands on experience in Procurement, Portal Technology, Content Management, Mobility, Application/Web and Messaging Server Technology, Java, EJB, and Web Services

Advised 500  IT Employees with 5 direct reports.

Designed and mentored business units on B2B Exchanges, CRM, SRM, Governance, Knowledge Management, and Enterprise architectures.

Assessment of security strategy and direction for Pan European applications.

Provided executive leadership to projects developing and implementing eBusiness, eCommerce, Content Management, CRM, and eProcurement based applications.

Chaired CIO roundtable for 8 European Business Units.

Prepared IT recommendations to CIO, CFO, CEO and Board Members.

Provided technical leadership and coaching to business unit CIO's.

Designed Content Management Strategy for European Marketplace.

 

January 1998 to January 1999

McKinsey & Company Stuttgart, Germany

Sr. Manager   

 

Responsible for McKinsey's Global Knowledge Management Architecture.  Hands on involvement in defining, and re-designing business processes around knowledge management.  Developed several strategies outlining appropriate infrastructure, and technical architecture changes required for Global sharing of information.

Directed a diverse team of project managers, knowledge experts and technical specialist

Presented key technology changes, opportunities, and best practice concepts to Partners and Directors

Designed Knowledge Management Strategy for future KM sharing

Mentored staff on designing adaptable enterprise architectures

Assessed key knowledge areas needed by firm consultants

Designed roadmaps and vision for KM architecture development.

 

July 1996 to November 1998

Horizon Technologies International Tasmania, Australia

Partner - IT Strategy & Application Development   

 

Responsible for Strategic Direction of IT Management Consulting Firm.  Developed and promoted organizations key thought leadership areas in Information Technology.  Administered IT budget of $18M and managed over $137M in client engagements.  Managed and delivered multiple large scale projects on time and within budget.

Effectively delivered 48 engagements covering: Architecture and Infrastructure due diligence; Infrastructure Management guidelines; Internet & Intranet strategy definition; Reusability studies; Application Certification Frameworks; Internet enabling core back office systems (e.g.Billing Systems); Call Center Integration; Client/Server, Mainframe, and Internet Project Assessments.

Designed core services offerings around eCommerce, Digital Economy Infrastructure and Architectures.

Doubled IT practice revenue growth and talent for 3 consecutive years.

Managed the architecture design, and deployment of an online bookstore.  Extended vendors distribution channel into Asian Markets.

Re-defined Technical Architect and Infrastructure for Australia Post. Designed and developed application architecture strategy, and recommended appropriate technology investments.

Increased employee retention by 16 percentage  -- focused on training, team building, and recognition programs.

Increased organization Revenues by 76 percentage , and new client engagements by 114 percentage  in second year of operations.

 

January 1990 to January 1995

Ernst & Young Sydney, Australia

Sr. Manager   

 

Managed a team of consultants, architects, developers and business analyst on various client engagements.  Responsible for resource management, engagement profit & loss, client management, sales prospecting, project risk management, and conflict resolution.

Effectively introduced, and integrated new technologies for global customers.

Increasing groups consulting revenues.

Assisted in development of closure plan for Sandoz Australia's manufacturing plant.  Investigated logistical impact of plant closure on core Information Technology Systems.  Reviewed outsourcing of core drug manufacturing processes and systems.  Analyzed cost of current IT expenditure and investments.  Presented case to management for selling off of core technology to third party.

Oversaw strategy and rollout of internal Program Office to manage IT based engagements.  Established data collection and analysis techniques across 129 internal systems, and 22 ongoing projects. 

Facilitated object-oriented analysis and design sessions for a series of investment banking engagements.

Investigated Point of Sale devices, wireless technology, scanners and EFTPOS for use at major retail merchant.

 

January 1989 to January 1990

Cap Gemini Chicago, Seattle, New York

Consultant   

 

Assisted in the design and development of an automated purchasing system.

Designed, developed, and managed the deployment of a marketing information system for AT&T.

System provided demographic, product, and customer sales information management to sales force.

Established criteria and architecture for integrating Executive Information Systems into core legacy systems for a major retail chain in order to determined optimum method for reducing shrinkage.

Developed expert system platform to automate the design of custom made heat exchangers for an aerospace parts manufacturer.

Redefined system development lifecycle (SDLC) to include Object Oriented development paradigm

Developed Neural Network to assist in DNA/RNA pattern recognition.

 

Education

 

1989 Bowling Green State University Bowling Green, Ohio

Bachelor of Science Operations Research & MIS

 

Concentration and Field assignments in transportation modeling, neural network design and artificial intelligence.

 

Technical Expertise

 

Skills  Experience  Total Years  Last Used

------  ----------  -----------  ---------

Executive Management Capabilities  Cost and Benefit Analysis,Cost Avoidance/Reduction, Developing Strategic Partnerships, Finance Management, Expense Control, Executive-Level Negotiations, Acquisition Due Diligence and Pricing Negotiations, Relationship and Team Building,  Strategic Planning  18   Current

Information Technology Strategies and Concepts  Business Intelligence, Analytics, Campaign Management, Enterprise Content Management, Quality Assurance and Testing Strategies, SOA, Web Services  20   Current

Methodologies and Techniques  PMI/PMBOK, Agile, XP, Prince2, Rapid Application Development (RAD), Joint Application Development (JAD), Conceptual Application Modeling (CAM)  20   Current

Vendor Products (i.e. Content Mgmt., eCommerce)  Visual Studio .NET, Talend, Informatica, Oracle Financials, Microsoft Commerce Server, PowerBuilder, HP Dialogue, Adobe Lifecycle, Great Plains, Microsoft CRM, SalesForce (sForce), Volusion  15   Current

Web 2.0, Cloud & SaaS Platforms  VMWare vSphere, VCloud, Amazon EC2, Google App Engine, Force.com, ServiceNow, Alfresco, Azure  8   Current

Web Tools, Languages and Environments  HTML, XML, IIS, Apache, Mule ESB, Web/Application Server, Websphere Application Server, MQSeries, Microsoft .NET Framework, BPEL, Oracle Fusion Middleware, Java, Python, DJango, Ruby on Rails, .NET, RIA (Silverlight, Adobe Flex/Air), Android & iPhones mobile development  15   Current

 

Articles and Publications

 

Technical Reports:

 

"Managing architecture and change in a Post Internet Economy."  Atlanta, GEORGIA, June 2003, 11

"Benefits of a Multi-Target health portal."  Paris, FRANCE, November 2002, 18

"TCO Benefits of a shared and semi-centralized IT Architecture."  London, ENGLAND, September 2002, 12

"Utilizing eProcurement Systems for driving efficiencies and cost reductions."  London, ENGALND, June 2001, 22

"Managing Content across European countries."  London, ENGLAND, October 2000, 15

"Impact of European Directive on Data Privacy, and the associated issues in designing Pan European Applications/Solutions."  Stuttgart, GERMANY, July 2000, 8

"Organizational alignment impact by using technology as a competitive tool."  Tasmania, Australia, January 1997, 11

"Current State of Client-Server Technology."  Sydney, Australia, July 1994, 8

"Best practices in content management, procurement and supply chain management and their associated Key factors for Success."  London, ENGLAND, March 2001, 32

"Aligning Infrastructure and Architecture objectives in order to achieve application architecture benefits."  Paris, FRANCE, May 2002, 27

"European Knowledge Exchange."  London, ENGLAND, July 2000, 7

"Repository Grid Systems (Knowledge Acquisition)." Cogitas. Grenoble, FRANCE, January 1991, 19

"Creating a CIO Roundtable."  Aarhus, DENMARK, March 2001, 4

"Pan European IT Services Model."  London, ENGLAND, August 2000, 8. Value of a Pan European IT delivery system

"Knowledge Management Architectures."  New York, NEW YORK, January 1998, 6

"Executive Information Systems of the future (EIS with intelligence)."  Seattle, WASHINGTON, September 1990, 14

"Digital Marketplace using Reverse Auction Technology."  Stuttgart, GERMANY, April 2002, 14

"Improving Service Quality by leveraging Web Services."  Parsippany, NEW JERSEY, July 2006, 11

"Reengineering while improving Customer Value."  Short Hills, NEW JERSEY, March 2005, 8