Don D. Carone                                                                                                                                Page 2 of 4

 

Technology Management Professional

Successful track record of over 17 years as a business leader and hands-on technologist creating stable, scalable and sustainable enterprises.

Skilled at mitigating risk with technological innovation and building partnerships with key business decision makers.

Excellent communicator with acute financial and business acumen, confident and creative, yet pragmatic.

Core Competencies

                                                                                   

Ø Business & Product Development              Ø Cost Containment & Reduction             

Ø Program/Project Management              Ø Infrastructure Architecture             

Ø Operational  Planning                                          Ø Technology Innovation                           

 

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DG3 Worldwide, Jersey City, NJ                                                                                                            2004 – Present

Manager - Global Technology Infrastructure                                                                                      2012 - 2013

Sr. Manager, reporting to the CIO, responsible for all aspects of the global IT Infrastructure supporting “Fortune 500” clients and over 800 employees with locations in NY/NJ, London, Hong Kong, Tokyo and Manila.  Responsibilities include design, configuration, maintenance, and monitoring of over 300 critical servers and switches in DG3 Data center. Daily duties partly consisted of maintaining Exchange server environment. Manage  Blackberry Enterprise server, Citrix Xenapp 6.5 farm and Microsoft HyperV 2008 and 2012 servers. Support 802.11 a/b/g/n wireless networks.  Manage DNS, DHCP, Exchange 2003 email environment, Script Logic Desktop Authority, Active Directory GPO’s, and all other business related services. Responsible for Symantec “Netbackup” and Quantum iScaler 2000 tape library. Monitor and assure up to date virus protection through the use of Sophos Enterprise Endpoint Security Anti-Virus software and web filtering through Sophos Web Filtering Appliance.. Track health of servers and assure security and critical patches are current on all production servers using Microsft WSUS. Managed Juniper switches and Juniper firewalls. Configured and deployed Dell Equallogic SAN storage.

 

AT&T, Inc. (NYSE:T), Piscataway, NJ                                                                                                    1995 - 2004

Lead Technical Specialist, AT&T Inc., Piscataway, NJ                                                                                    2002 – 2004

 

 

Technical Desktop Specialist, AT&T Inc., Piscataway, NJ                                                                                       2001 – 2002

 

 

Desktop Support Specialist, AT&T Inc., Piscataway, NJ                                                                                      1999 – 2001

 

Database Analyst, AT&T Inc., Piscataway, NJ                                                                                                        1997 – 1999

 

 

Web Technical Specialist, AT&T Inc., Piscataway, NJ                                                                                       1996 – 1997

 

 

Data Entry Clerk, AT&T Inc., Piscataway, NJ                                                                                                         1995 – 1996

 

 

 

LAN Administrator/Helpdesk Support: Tier 3 desktop support and LAN Administration in a Windows 95/98, Windows NT, and Windows 2000 & 2003 multi-master domain environment.  Resolve LAN, Server, desktop, and Disaster Recovery support issues, as well as user account management.  Use software packages such as Tivoli, ACTT, SMS and Microsoft NetMeeting to resolve various end user software problems and Network Connectivity Issues.  Support Windows 2000, 2003 and NT Workstations and Servers, Windows XP, 95 & 98, TCP/IP , Microsoft Exchange, Lotus Notes, Microsoft Office, IE, Mcafee, Dial-up, in addition to various non business applications. Support for large VPN environment via Narrowband and Broadband technology using Nortel VPN client. Technical lead for Support group. Acted as final point of contact, for all unresolved issues. Nominated as member of the IT and Tech Council for the PDS division. Also, was a member of the Virus Task force.  Certified as only MCT Instructor in PDS division.

 

Monitored and supported AT&T proprietary applications using Unix-based BMC Patrol and Hummingbird Exceed.  Developed complex database macro queries using Microsoft Access and Visual Fox Pro for AT&T MA (Market Analysts) and SA (Sales Analyst)s for  all US AT&T personnel.

 

I was the single point of contact for all unsolved Tier3 issues for AT&T Executives and AT&T employees and Technical Lead for the US based PDS (Premise Desktop Support) group. Worked directly with senior management to document troubleshooting procedures and best practice guidelines.

Developed web portal for AT&T sales analyst for tracking Sales reports and metric statistics.

Was responsible for introducing VM ware as a cost savings for the PDS group.  Technical agents had multiple physical PC’s to troubleshoot the different operating systems that AT&T used.  By having the agents use vmware, we were able to cut down each technical agent from 3 PC’s to one machine, saving the department money and also being able to support application upgrades and imaging much faster.

 

Supported AT&T infrastructure including LAN network issues and client based network issues.  Was awarded outstanding support technician 3 years in a row, and was promoted three times from an A1 to and A3, which was one level under B level (manager).

 

 

ARTHUR MCNEIL, RAHWAY, NJ                                                                                                                             2002 – Present 

Instructor/MCSE 2000/MCSE2003/A+/NETWORK+: Through use of multimedia, hands-on labs, and lectures, students are prepared to take courses needed for the Microsoft Certified System Engineers degree. ”MCSE” Class material covered is for the 70-210,70-215,70-216, and the 70-217 Microsoft tests.  Also taught are the 3 Microsoft elective courses 70-224, 70-218, and 70-221, which also includes the Microsoft Certified System Administrators Certification “MCSA” and “MCP” degree. Comptia A+ and Net+ course material covering the Essentials and Core certification tests.

 

NEW HORIZONS, ISLEN, NJ                                                                                                                                   2006 - 2007 

Teaching Microsoft Official Curriculum (MOC) based courses covering the premiere Microsoft Certification Tracks. Instruct students through lab and lectures, covering all of today’s technology.  All courses help prepare the students for the Microsoft Certification tests, such as MCP, MCSA, MCSE, and the MCDST.

 

AVTECH TECHNOLOGY, PISCATWAY, NJ                                                                                                                    2001 - 2001

Prepared students for the four Microsoft Windows 2000 MCSE Certification track. Classes were based on hands-on Windows 2000 training from installing Windows Professional to creating a Windows 2000 Domain using Active Directory.  Media such as PowerPoint, CBT, and Official Microsoft curriculum was used to further instil the concepts of the new Windows 2000 environment.  Individual attention was given to every student to ensure materials were completely understood.  Each course also contained Lectures on all topics described in the Microsoft 2000 MCSE course.  Also, use of test simulators was applied for real-life testing environments to prep students.

 

THE “CITTONE INSTITUTE”, EDISON, NJ                                                                                                                    1999 - 2001

Responsible for teaching and training of students in the IT professional field. Classes consist of Microsoft based curriculum along with real world experience.  These modules also prepare students for the on-going Microsoft MCP, MCSA and MCSE certifications in Windows NT and Windows 2000, as well as introduction into the helpdesk and Tier2 support for today’s computer based companies.

 

Optician - Concord Career College, Van Nuys Ca.

Microsoft Certified Professional

   Microsoft Certified Systems Engineer  Windows NT 4.0   #1178233

   Microsoft Certified Systems Engineer  Windows 2000 #1178233  

   Microsoft Certified Systems Engineer  Windows 2003 # 1178233

   Microsoft Certified Systems Administrator  Windows 2000 #1178233

   Microsoft Certified Systems Administrator  Windows 2003 #1178233     

   Microsoft Certified Professional + Internet              #1178233

   Microsoft Certified Trainer  #1178233

   Microsoft Certified Professional NT/Win2K/XP  #1178233

The below represents technologies that I have utilized, managed or implemented personally as a hands on technology business leader and solution architect.

 

Hardware

Networking (Firewalls/Routers/Switches) - Cisco, Juniper

OS – AS400/OS400, UNIX, Linux, SUN Solaris VAX/VMS, MS All Versions

Virtualization -               VMWARE, MS HyperV,               XEN HyperVisor

SAN – EMC, Equal Logic

              FTP - EFT Globalscape

Operating Systems   All Flavors of Windows, Linux Ubuntu, UNIX, UNIX

 

Software

Databases – Foxpro, MS Access, MS SQL Server

Open Source

SugarCRM (CRM), Kayako (Help Desk), TimeLive (Time tracking),               PfSense (Firewall), ActiveCollab (Project Collaboration), Magento (Ecommerce), NopCommerce (Ecommerce), Umbraco (Web CMS), PIWIK (Web Analytics), Alfresco (Enterprise CMS),Talend (ETL), Pentaho (BI).