Derek Wayland
14852 Elm Avenue

Irvine, CA 92606

949.677.0174

Derek_Wayland@yahoo.com

EMPLOYMENT HISTORY:

March 2014 toSYSTEMS ANALYST

Present wnDirect – Irvine, CA

·  Support the wnDirect IT Infrastructure and Applications, including hardware, software and desktop as required to ensure all components are maintained and work reliably to meet the needs of the business.

·  Generate reports for Business Analysts using Talend ETL open studio/Jaspersoft Reports Solutions.

·  Maintain MSSQL Databases across multiple instances.

·  Implement/test new retailers within multiple proprietary wnDirect systems.

·  Create/manage tests for new lane development for outbound parcels.

·  Resolve issues encountered within an hour of discovery to ensure SLAs are kept on all outbound parcels.

 

Aug 2013 toTECHNICAL SUPPORT ENGINEER

March 2014CompuGroup Medical – Irvine, CA

·  Provide customer support for an Electronic Medical Records software program to users via telephone/remote desktop sessions.

·  Troubleshoot/resolve issues on client servers that utilize the CGM Clinical software.

·  Maintain customer Databases that are hosted locally on MSSQL 2005/2008.

·  Distribute tickets to the Support team based on individual skill sets.

 

Aug 2010 toSENIOR SUPPORT ENGINEER

Feb 2013Talend, Inc. - Irvine, CA

·  Manage/Motivate the US support team acting as the lead for the US region; distribute high priority tasks to team members; provide status updates on US support operations to superiors.

·  Provide technical support for open source enterprise middleware java solutions which addresses projects such as data integration, ETL, data quality, master data management and application integration.

·  Install/Configure Linux/Unix/Windows systems that mirror client environments in order to reproduce uniquely encountered issues.

·  Troubleshoot/Resolve issues related to a variety of Linux/Unix system configurations and provide detailed instructions to clients for resolution.

·  Administrate/Maintain multiple active Linux systems via VMware ensuring long term reliability and efficient error recovery.

·  Monitor inbound ticket queue in a webhosted ticketing system which manages all client reported issues.

·  Triage newly created/unresolved tickets; prioritize ticket resolution based on issue severity while maintaining SLA compliance for all unresolved tickets.

·  Serve as main interface between clients and R&D; collect issue related information from clients and deliver to R&D; provide patches/workarounds for issues to clients in a timely manner.

·  Host webex sessions with clients in order to troubleshoot, understand and document client encountered issues.

 

Sep. 2009 toCUSTOMER SUPPORT ENGINEER

Aug 2010Alteer Corporation - Irvine, CA

·  Install/Configure “Alteer Office”, (an electronic medical records software suite), via remote connection through Bomgar/PcAnywhere to a variety of medical practice servers.

·  Troubleshoot complex client and server issues pertaining to Alteer proprietary software/hardware.

·  Install/Configure SQL Server 2000/2005 on Windows Server 2000/2003 and execute multiple SQL stored procedures and queries on customer servers.

·  Remotely guide clients through the process of installation and troubleshooting methods over the phone.

·  Provide 24/7 support to resolve urgent issues encountered outside of business hours.

 

June 2007 toSOFTWARE ENGINEER/TEST ENGINEER

2008Gatekeeper Systems Inc. - Irvine, CA

·  Design/Implement a Win32 application written in C++ that communicates asynchronously to a dynamometer via a full duplex RS-232 serial port that includes interfacing with end users to define the GUI.

·  Write/Conduct multiple test documents for the Gatekeeper 2.4 GHz wireless devices, and capture formal test results for use with FCC filings.

·  Perform antenna RSSI modeling for multiple types of dipole antennas.

 

EDUCATION:

Sep. 2005 toCalifornia State University East Bay

June 2009B.S. in Computer Science with a minor in Mathematics

 

SUMMARY OF QUALIFICATIONS:

·  Fluent in Java; ETL, Data Quality, Master Data Management, and Application Integration development using Talend toolsets; JDBC, JQuery, XML, SQL

·  Extensive experience administrating RDBMS such as MSSQL, MySQL, Oracle 10g/11g, Greenplum, Vertica, Netezza and all supported operating systems such as Red hat/CentOS, Windows Server 2003/2008, Ubuntu, Solaris, etc.

·  Proficient at administration of web servers such as JBoss and Apache Tomcat.

·  Knowledge of WSDL, SOAP, REST, Groovy, gnu, gcc tool setsl; C/C++, Python, Perl, UDP, TCP/IP, Windows XP/Vista/7/8 Microsoft Server 2000/2003/2008, Active Directory

·  Adept at troubleshooting complex enterprise applications and embedded software

·  Team leader for Talend, Inc.’s US Support Team.